Exterior

Reviews of Colonnade Hotel London

4 out of 5
Colonnade Hotel London
2 Warrington Crescent, Little Venice, London, England

Reviews

6.0
Rating 10 - Excellent. 164 out of 1004 reviews" "
Rating 8 - Good. 268 out of 1004 reviews" "
Rating 6 - Okay. 159 out of 1004 reviews" "
Rating 4 - Poor. 157 out of 1004 reviews" "
Rating 2 - Terrible. 256 out of 1004 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Travelled with partner
Disliked: Amenities
This accommodation and its facilities was mis-sold to us by yourselves. We need someone from Expedia to contact us urgently. We have photographs and video evidence of all the issues!!
Stayed 1 night in Mar 2024

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic. Photos of hotel very old! Room was tired, dated, rotting wood in bathroom, broken lights, stains on carpet and either boiling hot or freezing cold shower.
Stayed 1 night in Mar 2024
Response from Hotel Guest relations team on 20 Mar 2024
Thank you for your feedback

2/10 Terrible

Damian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Guest relations team on 18 Mar 2024
Dear Katharina Kristensen, Thank you for feedback, Hotel management working on refurbishment programme, we expecting hotel rooms to be done by this summer, your feedback will be taken seriously to address the issue and to offer better experience to future guest

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Guest relations team on 18 Mar 2024
Thank you for rating us We look forward to welcome you back in the near future

10/10 Excellent

etienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Old World. Comfortable and spacious
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 14 Mar 2024
Thank you for your feedbackWe look forward to welcome you back in near future

2/10 Terrible

Roberto

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Guest relations team on 14 Mar 2024
Thank you for rating us We are working on, to get the hotel rooms to satisfy our guest

10/10 Excellent

berta

Stayed 1 night in Mar 2024
Response from Gu on 25 Mar 2024
Thank you for rating us

6/10 Okay

MARK

Liked: Cleanliness, staff & service
quiet
Stayed 1 night in Feb 2024
Response from Hotel Guest relations team on 20 Feb 2024
Thank you for rating us

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Hotel Guest relations team on 1 Feb 2024
Thank you for rating us

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel guest relations team on 8 Feb 2024
Thank you for rating us

4/10 Poor

Nicholas, Shoreham by Sea

Liked: Staff & service
There wasn’t any hot water in the bathroom. The place would have been perfectly acceptable if we didn’t have to take a cold shower in the morning.
Stayed 1 night in Nov 2023
Response from Hotel guest relations team on 28 Nov 2023
Thank you for your feedback

2/10 Terrible

Frank

Stayed 1 night in Nov 2023
Response from Hotel guest relations team on 20 Nov 2023
Thank you for your feedback

8/10 Good

Linda

Travelled with family
The foyer was attractive as was dining area with many quirky features throughout the hotel. We had booked for two nights. At 9.00pm on the first night there was no lift to the 4th floor. The room was cold, smelt musty and there was no hot water. We were too tired to address all of this . In the morning I discovered the phone was not working. I made my way to reception and we were offered to use a room in the basement to shower and offered another room later in the day when the occupant had left. This room was fine. Warm and comfortable. I asked for a refund for the first nights poor experience but was told as I had booked through Expedia they would need to become involved. The agent I spoke instantly gave a £25.00 voucher as a good will gesture. Sadly they had no response from the Hotel to move the situation forward. The complaint is now closed so a refund will not be remunerated. Very disappointing.
Stayed 2 nights in Nov 2023
Response from Hotel Guest relations team on 24 Nov 2023
Thank you for your feedback

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
A rather tired but beautiful building
I have stayed at the Colonnade three times before, but not since 2018. There is no doubt that it is not of the same standard now! I was dreading it, after reading the reviews, and thinking that I’d made a terrible mistake, but it was absolutely fine. I had messaged when I made the booking, asking for a room that it was easy to get to, as I have a bad knee. They gave me room 5, on the ground floor, and it is a lovely room. Yes, there was no bath plug and the water pressure is low, but the room itself is beautiful. Very clean, and a very comfortable bed. Breakfast wasn’t anything special, but again, it was fine. Lots of cereals, yoghurts, fresh fruit, cheese, ham, pastries, toast etc. The very best bit is the staff. The receptionist is outstanding and incredibly helpful. It is the most beautiful building and it really does need some money putting into it, but I would say that it is not anything like as bad as other reviews say. But I only saw my room!
Stayed 1 night in Nov 2023
Response from Hotel guest relations team on 6 Nov 2023
Thank you for the feedback

2/10 Terrible

Nathan

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel on 30 Oct 2023
Thank you for your feedback

10/10 Excellent

FRANK, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Old girl. Many steps. Staff is very nice.
Stayed 2 nights in Oct 2023
Response from Hotel guest relations team on 23 Oct 2023
Thank you for your feedback

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really run down but great location. Was on fourth floor, lift only to second floor. Hard work going up and down and I am fit. Water pressure for shower was poor and fixtures broken.
Stayed 4 nights in Oct 2023
Response from Hotel guest relations team on 13 Oct 2023
Thank you for your feedback

4/10 Poor

Rosalyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel on 9 Oct 2023
Thank you for your feedback

2/10 Terrible

Mark

Stayed 2 nights in Sep 2023
Response from Hotel guest relations team on 3 Oct 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Guest relations team on 25 Sept 2023
Thank you for your email

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Guest relations team on 25 Sept 2023
Thank you for your responds

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
Very pleasant staff and helpful but hotel quiet old and tired, we stayed in 4th floor and the shower/bath taps pressure was non existent
Stayed 1 night in Sep 2023
Response from Hotel guest relations team on 18 Sept 2023
Thank you for your feedback

2/10 Terrible

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival the room was on the 4th floor lift only to the 2nd, room small stuffy no openable window as it was broken, toilet broken, filthy towels on the bathroom floor, dirty bed linen with blood stains. Complained moved to a suite actually just a normal sized room, which still had issues. On the garantee we had this new room for the duration of our stay we stayed as we had Americanfriends at the hotel, only to recieve a call on the Friday day 5 of our 6 night stay to return and move to a smaller room at this stage we checked out never again.
Stayed 4 nights in Sep 2023
Response from Hotel guest relations team on 13 Sept 2023
Thank you for your feedback

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival our room on the 4th floor (no lift after floor 2) room stuffy ,window broken, dirty towels, dirty bed linen with blood stains,toilet leaked did not flush. Complained given better room called a suite again dull ,stuffy, wall paper peeling off the walls, one dangerous light we could not use, broken sharp bathroom floor tiles, bath panel falling apart. As we were there at your alternative hotel and the fact we were meeting our American friends also staying there as your alternative we decided as the new room was an improvement and we could stay in the room until Sunday we stayed.On Friday while out we had a call from the hotel to come back pack up and move to a smaller room, at this point we returned packed up and moved to another hotel costing us, but at least we felt treated better. As we left the manager followed us down the street trying to pacify us but this was to late. We would like the the last two nights refunded . This was a very stressful experience for myself and my wife.
Stayed 2 nights in Sep 2023
Response from Hotel Guest relations team on 13 Sept 2023
Thank you for your freedback

10/10 Excellent

Val

Liked: Amenities
Lovely reception area & staff Nice clean room Beautiful sheets
Stayed 1 night in Aug 2023
Response from Hotel Guest relation team on 2 Sept 2023
Thank you for your feedback

8/10 Good

Penelope

Stayed 1 night in Aug 2023
Response from Hotel Guest relation team on 2 Sept 2023
Thank you for your feedback

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
obsolutely disgusting
i would not recommend staying at this hotel for one minute never mind one night, paper was hanging off the ceiling and walls and that was in our upgraded room so you can imagine the original with the toilet not fitted properly bulbs and lamps not working air con needed ripping out as it was either loud or too hot if you switched it off . It is classed as 4 star but believe me that is the biggest lie of all,ignore the pictures I think they must have been taken about 30 years ago and that is no exageration sorry about the negative but there really was no positive
Stayed 3 nights in Aug 2023
Response from Hotel guest relations team on 20 Aug 2023
Thank you for your feedback

4/10 Poor

Maria

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel in need of some loving TLC
I booked a twin room and when we turned up we were given a key to a beautiful suite room which was lovely apart from it had one double bed. We were then given a twin room in the attic that has seen better days, it was on the 4th floor and the lift only went up to the second so we had to walk the rest of the way! The room was clean but the shower dribbled out and the window stills had dry rot, you couldn’t open the window because of it. Staff were very accommodating and friendly, just think this hotel need a bit of updating.
Stayed 1 night in Aug 2023
Response from Hotel guest relations team on 14 Aug 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating throughout and made comfortable
Disappointed wish I had the option to cancel. The breakfast was beyond awful.
Stayed 1 night in Jul 2023
Response from Hotel guest relations team on 24 Jul 2023
Thank you for your feedback

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet room so managed to sleep well. It is very close to underground . Beautiful neighbourhood and a lovely part of London.
Stayed 1 night in Jul 2023
Response from Hotel on 20 Jul 2023
Thank you for your feedback

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Hotel Guest relation team on 2 Sept 2023
Thank you for your feedback

8/10 Good

Janet

Travelled with group
Liked: Staff & service
Ok stay but hotel a little tired. Needs a refurb
Stayed 1 night in Jul 2023
Response from Hotel guest relations team on 18 Jul 2023
Thank you for your feedback

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful heritage building with nice view. A little run down with friendly though disorganised staff. Had to ask 4 times for sheets on bed. No plug in bath.
Stayed 1 night in Jul 2023
Response from Hotel guest relations team on 3 Jul 2023
Thank you for your feedback

8/10 Good

Anastasios

Stayed 2 nights in Jun 2023
Response from Hotel on 11 Jul 2023
Thank you for your feedback

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Would never stay again
We booked for our wedding anniversary then we read the reviews once we had booked which we should have done first! I then tried to cancel which was refused. We were given room 46 which was boiling, the window wouldn’t stay open and the aircon looked as though it had not been serviced in years!! We had one hand towel no bath sheets I requested them but never arrived. The room was dusty and mouldy and just dreadful. They moved us to room 17 which was much better but again boiling and only one towel. It was again dusty but least it had a nice bathroom.
Stayed 2 nights in Jun 2023
Response from Hotel guest relations team on 16 Jun 2023
Thank you for your feedback

6/10 Okay

Yuki

Stayed 7 nights in Jun 2023
Response from Hotel guest relations team on 3 Jul 2023
Thank you for your feedback

4/10 Poor

Loic

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down hotel
Stayed 1 night in Jun 2023
Response from Hotel guest relations team on 16 Jun 2023
Thank you for your feedback

4/10 Poor

Anthony Wai keung

Stayed 1 night in Jun 2023
Response from Hotel guest relations team on 8 Jun 2023
Thank you for your email

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grand building, liked the historical connections. Staff were friendly, there was a nice breakfast and the dining area/bar although a little tricky to find, was a beautiful room. Great location, wish we'd had more time to visit the local cafes/craft beer place. Room was a decent size and comfy
Stayed 1 night in Apr 2023
Response from Hotel guest relations team on 1 Jun 2023
Thank you for your feedback

2/10 Terrible

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel guest relations team on 1 Jun 2023
Thank you for your feedback

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Hotel guest relations team on 4 May 2023
Thank you for your feedback

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Could do better, has potential
Superb location but shabby hotel in a once beautiful building. A bit run-down. Breakfast was poor and under-staffed, although lovely sunny room.
Stayed 1 night in Apr 2023
Response from Hotel Guest relations team on 11 Apr 2023
Thank you for your feedback

10/10 Excellent

hossein

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful, spacious room
Stayed 1 night in Apr 2023
Response from Hotel guest relations team on 11 Apr 2023
Thank you for your feedback

6/10 Okay

Deborah

Stayed 1 night in Apr 2023
Response from Hotel guest relations team on 11 Apr 2023
Thank you for your feedback

2/10 Terrible

joshua

Stayed 2 nights in Mar 2023
Response from Hotel guest relations team on 11 Apr 2023
Thank you for your feedback

8/10 Good

martin

Liked: Staff & service, amenities
Nice staff, always happy to help. Close to tube station. Person on reservations helped me.with my booking
Stayed 2 nights in Feb 2023
Response from Hotel Guest relations team on 27 Mar 2023
Thank you for your feedback

2/10 Terrible

katrina

Stayed 1 night in Jan 2023

6/10 Okay

Eduard

Travelled with family
Liked: Staff & service
Dated hotel in a beautiful location.
Response from Manager on 16 Jan 2023
Thank you for your review Please be assured that we are taking measures to improve every aspect of the guest experience at the hotel

2/10 Terrible

Brian

Stayed 2 nights in Dec 2022
Response from Manager on 11 Jan 2023
Thank you for your reviewPlease be assured that we are taking measures to improve every aspect of the guest experience at the hotel

2/10 Terrible

Jia Hui

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old , smelly, too many stairs no lift above 2nd floor
Response from Manager on 11 Jan 2023
Thank you for your reviewPlease be assured that we are taking measures to improve every aspect of the guest experience at the hotel