Outdoor pool, open 7 AM to 10 PM, free pool cabanas, pool loungers

Reviews of Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 526 out of 1001 reviews" "
Rating 8 - Good. 181 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beat my expectations!
Stayed 1 night in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 16 Apr 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 Poor

Megan

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Stayed 3 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 14 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Stayed 4 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 14 Apr 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 Excellent

Illan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Apr 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 Good

Kalecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 9 Apr 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Poor

Heather Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 Poor

Amy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Stayed 2 nights in Apr 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 Excellent

Chelsea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
Stayed 2 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 8 Apr 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 2 Apr 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted and checked in fast and friendly, very clean and nice
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 1 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from suite. Definitely coming back
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 1 Apr 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!

10/10 Excellent

Shellie, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 29 Mar 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.

6/10 Okay

Abdulraheman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Late check in
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top tier!! The staff was amazing and the view is incredible!
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 18 Mar 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basketball pool gym
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Mar 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

10/10 Excellent

Jamice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 29 Mar 2024
Thank you so much for your wonderful feedback on your stay at Level! We're thrilled to hear that your experience was memorable. Your positive scores are a testament to our team's commitment to excellence. We eagerly anticipate your next visit!

2/10 Terrible

Asia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 4 Mar 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Mar 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 Excellent

Pearla, Los Angeles

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 27 Feb 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 Excellent

Isidor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Stayed 4 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Stayed 3 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 Terrible

Rudy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Stayed 2 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 30 Jan 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 Terrible

Nisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Stayed 1 night in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 Excellent

Allen, Leonia

Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 Terrible

Winston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pleasant staff
Stayed 15 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Jan 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aaron Gonzales- Guest Services Manager on 11 Jan 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 Excellent

Lamonica, Columbia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 9 Jan 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 Excellent

Angel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

8/10 Good

Olivier

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel in downtown LA
We stayed on the 31st floor. Great view! The apartment is really nice. New equipments: washer, dryer, oven, microwave. Location is great. There is a whole food supermaket at a walking distance. A few things could have been better: - the room was not ready when we go to the hotel. We were supposed to be able to check in at 4pm. We had to wait until 5:30pm to get to the room - Electricity was not working in one of the rooms. Somebody had to come over to fix it. - Not enough silverware. We booked the room for 5 people but only had silverware for 3. - We had to pay $29 per day for the resort tax - $50 per day for the self parking. The parking had a lot of empty spaces so we had no difficulty finding a parking spot.
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that you enjoyed the great view from the 31st floor and appreciated the new appliances in the apartment, as well as the convenient location near a Whole Foods supermarket. However, we sincerely apologize for the issues you encountered during your stay, including the delay in room readiness, the electrical problem in one of the rooms, and the shortage of silverware. We understand these aspects can significantly impact your experience, and we assure you that we are taking steps to improve our check-in process and room preparation. Regarding the resort tax and parking fees, we aim to be transparent with our pricing, but we understand that these costs can add up. We appreciate your feedback as it helps us to better serve our guests. We hope to have the opportunity to host you again and provide a more seamless and enjoyable experience.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Poor

Louise

Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 30 Jan 2024
sincerely apologize for any inconveniences you may have experienced during your visit. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment in your case. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Not great
Great gym and workout area. Awful smell in the hall way and inside the room. Shower water took forever to heat up. Beds were soft, pillows were flat.
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest and sharing your honest review . We are pleased to hear that you enjoyed the fitness center. However, we are genuinely concerned about the issues you experienced with the unpleasant smell in the hallway and room, the delay in water heating up in the shower, and the comfort of the beds and pillows. We take feedback like yours seriously as it helps us identify areas for improvement. Please rest assured that we will investigate and address these issues promptly to ensure a more comfortable and pleasant experience for all our guests. We value your input and hope to have the opportunity to welcome you back, providing a stay that meets all your expectations.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest and taking the time to provide your feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back for even better experience soon.

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 4 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 3 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, very comfortable suite
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 3 Jan 2024
Thank you for sharing your delightful experience with us! We're thrilled to hear that the great views and the comfort of our suite met your expectations. It's always our goal to provide an environment where our guests can fully relax and enjoy the beauty surrounding them. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Dale

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Extensive fitness center with lots of room and equipment. Loved this place.
Stayed 6 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 3 Jan 2024
We are delighted to hear that your experience was so positive! It's fantastic to know that the beauty of our suites and the extensive offerings of our fitness center, contributed significantly to your enjoyment. Your satisfaction and love for Level truly mean a lot to us. We look forward to welcoming you back for another wonderful experience!

10/10 Excellent

Cindy

Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice condo-like room. Loved the view. Great amenities, basketball court, pool, spa and game tables. Staff was friendly.
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay and that the view added to your overall satisfaction. It's wonderful to know that our amenities contributed to a memorable stay. Our staff takes great pride in providing friendly and attentive service, and we're pleased to see that reflected in your feedback. Your kind words inspire and motivate us, and we look forward to the pleasure of hosting you again in the future for another exceptional experience. Safe travels!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Amenities!!
It's the amenities for me... Amenities second to none. Pool, Jacuzzi, foosball table, table tennis, and several luxurious lounge areas throughout the property. And all the materials needed are right there ie. Ping pong paddles and balls, basketballs, etc Really large 2 bedroom rooms with floor to ceiling windows revealing a nice view of downtown LA. Area is extremely walkable with many eats nearby and a whole foods one block away. Perfect downtown stay for families.
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest! We are delighted to hear that you thoroughly enjoyed our unparalleled amenities. We are delighted to hear the floor-to-ceiling windows offered you a breathtaking view of downtown LA. Your recognition of the property's walkable surroundings, abundant dining options, and proximity to a Whole Foods store adds to the satisfaction of your stay. We are honored to have provided you with a perfect downtown retreat for your family, and we eagerly anticipate the pleasure of hosting you again in the future.

2/10 Terrible

Charlie

Stayed 1 night in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve any issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Excellent

Istvan

Stayed 8 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excellent

Millie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, easy parking, easy check-in
Stayed 1 night in Oct 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest. We are pleased to hear you enjoyed your visit. Our convenient location makes walking to many popular downtown Los Angeles attractions and shops a breeze. We sincerely hope to welcome you back to Level in the near future. Thank you for taking the time to share your wonderful feedback.