Outdoor pool, open 7 AM to 10 PM, free pool cabanas, pool loungers

Reviews of Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 530 out of 1006 reviews" "
Rating 8 - Good. 185 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 99 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shellie, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Abdulraheman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Late check in
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top tier!! The staff was amazing and the view is incredible!
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 18 Mar 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basketball pool gym
Stayed 1 night in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Stayed 3 nights in Mar 2024
Response from Aaron Gonzales- Guest Services Manager on 15 Mar 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

2/10 Terrible

Asia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 4 Mar 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 23 Mar 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 Excellent

Pearla, Los Angeles

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 27 Feb 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 Excellent

Isidor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Stayed 4 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Stayed 3 nights in Feb 2024
Response from Aaron Gonzales- Guest Services Manager on 17 Feb 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 Terrible

Rudy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Stayed 2 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 30 Jan 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 Terrible

Nisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Stayed 1 night in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 Excellent

Allen, Leonia

Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 25 Jan 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 Terrible

Winston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pleasant staff
Stayed 15 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Jan 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aaron Gonzales- Guest Services Manager on 11 Jan 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 Excellent

Lamonica, Columbia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 9 Jan 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 Excellent

Angel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Poor

Louise

Stayed 3 nights in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 30 Jan 2024
sincerely apologize for any inconveniences you may have experienced during your visit. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment in your case. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest and taking the time to provide your feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back for even better experience soon.

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2024
Response from Aaron Gonzales- Guest Services Manager on 4 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Dale

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Extensive fitness center with lots of room and equipment. Loved this place.
Stayed 6 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 3 Jan 2024
We are delighted to hear that your experience was so positive! It's fantastic to know that the beauty of our suites and the extensive offerings of our fitness center, contributed significantly to your enjoyment. Your satisfaction and love for Level truly mean a lot to us. We look forward to welcoming you back for another wonderful experience!

10/10 Excellent

Cindy

Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 Terrible

Charlie

Stayed 1 night in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve any issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Excellent

Istvan

Stayed 8 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 22 Jan 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excellent

Millie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, easy parking, easy check-in
Stayed 1 night in Oct 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest. We are pleased to hear you enjoyed your visit. Our convenient location makes walking to many popular downtown Los Angeles attractions and shops a breeze. We sincerely hope to welcome you back to Level in the near future. Thank you for taking the time to share your wonderful feedback.

10/10 Excellent

VALERIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
We extend our sincerest gratitude for choosing to stay with us and for being our valued guest. It was truly a pleasure hosting you, and we're thrilled to hear that your visit was a pleasant and enjoyable experience. Your presence added to the warmth of our hospitality, and we appreciate the opportunity to have served you. Should your travels bring you back our way, we look forward to welcoming you again and ensuring another delightful stay. Thank you for making our establishment a part of your journey.

10/10 Excellent

Cisco

Stayed 1 night in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

8/10 Good

Rekha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great Experience
Room was not fully equipped. I had to request a coffee maker and hair dryer. Both items were provided very quickly though. The sliding doors to the bathrooms are terrible, especially since there is no handle. Very difficult to open and shut.
Stayed 6 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the initial lack of a coffee maker and hair dryer in your room. It's regrettable that these essentials were not readily available, and we appreciate your understanding as we promptly addressed and provided them for you. We also acknowledge your concerns regarding the sliding doors to the bathrooms, and we apologize for any difficulty you encountered. Your feedback is invaluable, and we will certainly look into improving this aspect to enhance the overall experience for our guests. We appreciate your patience and hope that, despite these issues, you found other aspects of your stay enjoyable. If your travels bring you back our way, we would welcome the opportunity to make it right for you. Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.

10/10 Excellent

Jonath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Maleik

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in la
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon.

8/10 Good

Tresa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was nice glass. The shades were nice two bedroom two bath kitchen was nice. The staff was rude to my son when we were not together three separate occasions nice to me but not nice to my 18-year-old.
Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
We appreciate your positive comments about the balcony, shades, and overall layout of the two-bedroom, two-bath kitchen. It's great to hear that you had a pleasant experience with the physical aspects of the accommodation. However, We are sorry to learn about the less-than-ideal interactions your son had with the staff on three separate occasions. Providing excellent customer service to all guests, regardless of age, is crucial, and we apologize for any inconvenience caused. Your feedback is valuable, and we will ensure to share it with the management to address and improve the staff's behavior towards younger guests for a more inclusive and enjoyable experience for everyone. Thank you for bringing this to our attention.

10/10 Excellent

Tosha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this pla e as I had stayed on this street before, so i was somewhat familiar with the area. The online information does not do the actual property justice!! The staff is amazing, the rooms (apartments, really!) are so great, the anemities are superb!! I jad 19-20 year old boys with me (my son and friends) and they had plenty to do right there, but the area is also sade enough for them to explore. I will definitely be back!!
Response from Aaron Gonzales- Guest Services Manager on 8 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that your return to our familiar street led to such a delightful discovery of what our property truly has to offer beyond the online presentation. It's wonderful to know that our staff made a significant impact on your stay and that our spacious apartments, along with the top-notch amenities, exceeded your expectations. We're also glad the boys found entertainment both on-site and in the safe surroundings of our area. We eagerly look forward to welcoming you back for another memorable experience!

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, excellent amenities (pool, basketball, gym, etc). No body wash, shampoo, or conditioner in one of our bathrooms, otherwise fantastic stay.
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
I'm delighted to hear that you had an overall fantastic stay and enjoyed the amazing view and excellent amenities, including the pool, basketball court, and gym. Your positive feedback is greatly appreciated. I apologize for the oversight regarding the absence of body wash, shampoo, and conditioner in one of the bathrooms. We appreciate your understanding, and rest assured, we will address this issue promptly to ensure a more seamless experience for future guests. Thank you for bringing it to our attention, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Rodney

Stayed 3 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 31 Dec 2023
Thank you for taking the time to provide feedback on your recent stay with us. Your insights are valuable to us as they help us identify areas for improvement. We would love to learn more about your specific experience to better understand how we can enhance our services. If there are particular aspects that fell short of your expectations, please don't hesitate to share them with us. Our goal is to ensure every guest has a comfortable and enjoyable stay, and your input guides us in achieving that. We hope to have the opportunity to welcome you back in the future and surpass your expectations. Thank you for choosing us as your accommodation, and we look forward to making your next stay even more memorable.

8/10 Good

Oleh, Vancouver

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
Thank you so much for choosing to be our guest! We sincerely appreciate your decision to stay with us, and we hope your experience was enjoyable. Your presence was a pleasure, and we would be honored to welcome you back for an even better visit in the future. If there's anything specific you loved or any areas where we can enhance your experience, please don't hesitate to share your feedback. We look forward to the opportunity of hosting you again and making your next stay even more memorable. Safe travels until we meet again!

2/10 Terrible

Zaeem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the room for 5 days, I had to take care of of Own garbage. When I wanted to check in they told me that the checkin time was 4:00 even though it was 3:00on their website. Unnecessary hidden fees
Stayed 5 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please be aware that our property does not provide daily cleaning services as part of our standard offerings. However, we do offer the option for fresh amenities to be delivered upon request, and we regret if this was not communicated effectively during your stay. Regarding check-in times, we strive to accommodate our guests' needs, and early check-in is available based on room availability. We apologize if there was any confusion or miscommunication about the check-in time discrepancy, and we will work to ensure that our website accurately reflects this information. We also regret any frustration caused by what you perceive as hidden fees and will review our policies to ensure transparency. Your feedback is important to us, and we appreciate the opportunity to improve our services. If there is anything else you would like to discuss or address, please feel free to reach out to our management team.

10/10 Excellent

Alicia, HUDSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excellent

Renzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the pool were awesome
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
We're thrilled to hear that you enjoyed the view and found our pool to be awesome! Your positive feedback is truly appreciated, and we're delighted that these aspects of your stay left a lasting impression. If there's anything specific you loved or any suggestions you have to make your experience even better in the future, we'd love to hear it. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay.

8/10 Good

Jaleel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the views form the balcony
Stayed 1 night in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 18 Dec 2023
We're thrilled to hear that you loved the views from the balcony! Your appreciation for the scenery means a lot to us, and we're delighted that it added to the enjoyment of your stay. If there's anything else you particularly enjoyed or any suggestions you have for making your experience even better, please feel free to share. Thank you for choosing us, and we hope to welcome you back for another fantastic experience with equally captivating views in the future!

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 5 Dec 2023
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the level and my experience was horrible even after all the good reviews it had. But here is our overall experience starting with the checking in for our suite. we booked our stay over a month ago and we got the sky suite with two king bedrooms after we got our keys we entered our suite and shortly realised that it was not the room we booked so I went to the receptionist letting them know I was given the wrong room and maybe it was just a simple mistake I thought so they have me another room. So we had to get all our belongings and now go to another room but again we got the wrong room once again, at this time I was not happy since we were all tired from our trip. I I was told that they din’t have that room and it was booked. So from the beginning they knew they had booked my room that I had paid for and they still decided to not say anything in hopes that we would not realise we got the wrong room I mean can it be possible they didn’t know well I don’t know. we ended up going back to the first room and the manager was going to return 100$ for each night I stayed. So we thought our troubles were over but they had just started and here are the rest of troubles, the beds were horrible, the room was filthy, couches were all stained with white marks, hot water to shower took about 20 minutes to warm up LET me say that again to just warm up, overall don’t waist your money!
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 5 Dec 2023
I'm sorry to hear about your disappointing experience at The Level. It's truly disheartening when expectations are not met, especially after booking a specific suite in advance. The room allocation issue and subsequent inconvenience with moving to multiple rooms certainly sound frustrating. Additionally, encountering cleanliness issues, uncomfortable beds, and a prolonged wait for hot water further compounded your dissatisfaction. It's unfortunate that your stay did not align with the positive reviews you had come across. While it's commendable that the manager offered compensation for the inconvenience, it seems the overall experience fell short of your expectations. Your detailed feedback provides valuable insights for the hotel management to address areas of improvement. Thank you for sharing your experience, and I hope your future accommodations meet your expectations and provide a more enjoyable stay

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aaron Gonzales- Guest Services Manager on 5 Dec 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!