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Reviews of Collection O Casa Bella Hotel Boutique, Cabo San Lucas

3 out of 5
Collection O Casa Bella Hotel Boutique, Cabo San Lucas
Miguel Hidalgo No, 10, Col. Centro, Cabo San Lucas, BCS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 232 out of 275 reviews" "
Rating 8 - Good. 32 out of 275 reviews" "
Rating 6 - Okay. 4 out of 275 reviews" "
Rating 4 - Poor. 3 out of 275 reviews" "
Rating 2 - Terrible. 4 out of 275 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and staff both nice. I was quite happy NOT to have TV in the room, but some people would miss that. Location also suited me but wasn't the neightbourhood
Stayed 1 night in Apr 2024
Response from Barbara on 10 Apr 2024
Hello Mr. James, thank you for sharing your experience with us, it was our pleasure to host you and we are happy to read Casa Bella was a good option for you.We look forward to hosting you again.Sincerely

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 2 nights in Mar 2024
Response from Barbara on 25 Mar 2024
Thank you Miss Deanna...

10/10 Excellent

Rachelle

Stayed 1 night in Mar 2024
Response from Barbara on 25 Mar 2024
Thank you Miss Rachelle

10/10 Excellent

Tammy Lynea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super quaint and charming. Location was fabulous for us, walking distance to the marina but less chaotic. Staff was knowledgeable about restaurants in the area which led to some great meals. Unfortunately, it does not offer amenities like coffee makers in the room. However, we truly loved it here. This hotel is a hidden gem, and we will be back.
Stayed 2 nights in Feb 2024
Response from Barbara on 25 Feb 2024
Hello Mss Tammy Lyena,Thank you for choosing Casa Bella for your stay, it was a pleasure to host you and we are glad to read you liked it enough to share to others about it.Thank you again and we hope to see you in a near futureSincerely

8/10 Good

Miao

Liked: Amenities
Beautiful property with stunning colors and decor. Loved the room super spacious. Friendly staff except no one offered to help me with my big luggage going to the room or leaving hotel. A bit odd.
Stayed 1 night in Feb 2024
Response from Barbara on 23 Feb 2024
Hello Miss Miao, Thank you for your visit and the time to write your review.I am really sorry about your luggage issue, there is no excuse for us.We are glad this did not keep you from enjoying Casa Bella.We look forward to the opportunity to host you againSincerely

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful.
Stayed 1 night in Feb 2024
Response from Barbara on 23 Feb 2024
Thank you Miss Patricia, great having you!

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Barbara on 23 Feb 2024
Thank you Miss Maxine

10/10 Excellent

GEORGE, WEST COVINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Barbara on 23 Feb 2024
Thank you Mr. George

10/10 Excellent

bill, apex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a very reasonable price!! I would stay here every time!!
Stayed 2 nights in Jan 2024
Response from Barbara on 23 Jan 2024
Hey, Bill! thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Barbara

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff is incredibly friendly, the location is great if you are trying to stay away from the resorts. The rooms are all nice and unique. Will be back if in Los Cabos for sure.
Stayed 7 nights in Dec 2023
Response from Tim on 23 Jan 2024
Hi, Scott! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Casa Bella. Everyone made us feel very welcome and made sure we had a great stay. Yes the property is surrounded by clubs and restaurants as it is in the centre of town, so the music can be loud as the evening approaches and into the night but we wore our earplugs and had the noise cancelling machine in the room on and slept very well. The beds are very comfortable, and the room is kept clean by the housekeeping staff. Barbara and her staff go above and beyond to make sure that you have a wonderful stay. The pool is very nice and quiet to spend time at during the day which we really enjoyed. The rooms have no tv which is just perfect as far as we were concerned as we had no need of one. It is a beautiful garden oasis right in the middle of town. The restaurants and cafes located able short walk away were wonderfully delicious and reasonably priced for Cabo. There is also an OXXO close by as well as a Pharmacy for any of your needs. It was exactly the type of stay we wanted in Cabo away from the main Marina strip and tourist places. We highly recommend this boutique hotel. If you are looking for a cookie cutter type repost hotel this is not the place for you. If you are looking to stay in a family operated, small, boutique style hotel without loud crowds of people then this is the place for you!
Stayed 7 nights in Dec 2023
Response from Tim on 23 Jan 2024
Thanks for your kind and lovely words, Jennifer! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Christine! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from Ammy on 23 Jan 2024
Glad to see that you have rated us positively, Alexander! Do give us more chances to delight you in the future. Regards, Noah.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ammy on 23 Jan 2024
Hi, Nadia! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a really beautiful property. The disco next door is very loud but it didn’t bother me as I can sleep through a lot.
Stayed 1 night in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Margo! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

kathleen, Bonners Ferry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with wonderful staff.
Stayed 1 night in Nov 2023
Response from Barbara on 28 Nov 2023
Thank you so much...It was our pleasure to host you...We look forward to your next visitSincerely

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023
Response from Barbatra on 23 Nov 2023
thank you Mr. Jonathan,Hope to host you again!

10/10 Excellent

leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara was accommodating, staff was friendly and helpful. Once you step through the doors, you will find peacefulness and a hidden gem. Beautiful courtyard and quaint pool. One thing best, there was no TELEVISION in our room. Thank you for a wonderful stay!
Stayed 3 nights in Nov 2023
Response from Barbara on 22 Nov 2023
Hello Mr. Leo,It was our pleasure to host you during your visit to Los Cabos. Thank you for taking the time to share with others part of your experience with us.We look forward to having you home with us again.Sincerely

10/10 Excellent

LoyAnne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Barbara on 7 Nov 2023
Thank you!!!See you soon!

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel
Charming boutique in town. Beautiful bathroom suite. Good service- nice staff. In room refrigerator. Very small shampoo and conditioner, shower gel and lotion. You must ask for more if needed. Water bottles provided. Nice stay.
Stayed 2 nights in Nov 2023
Response from Barbara on 7 Nov 2023
Hello Miss Alison,Thank you for your note and taking your time to share your experience with others.We are glad to read you had a good experience with us.We hope to have the pleasure to host you againSincerely

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This old world style property is a real find for Cabo, only a couple of blocks from the marina and across from a lovely plaza used by local families and tourists alike. When you enter the courtyard garden the bustle of the street outside fades away. Security is good as the front door is kept locked when there is no one directly at the desk. There was no in-room safe. The garden includes ample seating to relax and a small, very clean pool. Our ground floor room was a bit dark but air-conditioned and quiet and included a fluffy pillow top king size bed. The bathroom is finished hacienda-style and there was very generous hot water for the shower. There was only one towel hook in the bathroom: a drying rack would have been nice for towels and beachwear. There is a mini fridge in the room to keep drinks cold, and the hotel provides one bottle of water per person per day. There are many stores nearby to buy drinks and a good coffee shop across the street. The hotel offered tea and coffee with sweet buns each morning but these were not popular, probably because there are many breakfast options nearby. I would have appreciated a pitcher of cool water along with the buns as even in October the mornings are warm. There have been some reviews that mentioned noise from neighbouring clubs, and we could definitely hear them if we listened, but even as a sensitive sleeper a normal pair of disposable ear plugs was all I needed. The positives far outweigh this small negative. Would return.
Stayed 2 nights in Oct 2023
Response from Barbara on 4 Nov 2023
Hello Miss Linda,It was our pleasure to host you and we are very happy to read about your experience while staying with us.We truly appreciate your specifics in your notes, we are sure that it will help others when trying to make a decision.Thank you for the tip on the water, we will take this under consideration, it totally makes sense.We look forward to host you in a future visit.Sincerely

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a place in Cabo city. It’s clean rooms are nice. We liked it because we wanted to be in the Cabo area and not worry about transportation to resorts. It’s a short walk to all that is Cabo, right around the corner from the Cabo Wabo. The staff was helpful and had a great sense of security. The location is older with a lot of run down properties around. It is across the street from a nice plaza where several events took place. Depends on what You want from Cabo this is a hidden gem for sure !
Stayed 4 nights in Oct 2023
Response from Barbara on 18 Oct 2023
Hello Mr. Raymond,We are very happy to know that you had a great time while staying with us at Casa Bella.Thank you for sharing your experience with others, it helps them when they are looking our property up.We hope to have you visit us again soonSincerely

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Barbara and staff were extremely helpful and went above and beyond! Would definitely stay here again.
Stayed 3 nights in Jun 2023
Response from Barbara on 26 Jun 2023
Thank you Miss Courtney, it was our pleasure to host you.We are glad to know you enjoyed your time while staying with us.See you next time.Sincerely

10/10 Excellent

jenise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ava on 18 May 2023
Hi, Jenise! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the decor of this property. It is warm and welcoming and has a real Mexican feel. The staff was incredibly helpful and friendly. I cannot speak highly enough of this property, it was one of the best hotel experiences I have ever had.
Response from Barbara on 24 Apr 2023
Thank you so much for your time in sharing with others your experience with us, thank you very much.It is important for us that all of our guests feel at home away from home.Looking forward to hosting you again soonSincerely

10/10 Excellent

Jon

Liked: Staff & service, amenities, property conditions & facilities
I loved the decor and the ambience of this property, from the lovely garden courtyard with pool and plenty of sitting areas, to the well appointed and decorated rooms. The staff was very helpful and friendly and I felt more like I was staying in someone's home than a hotel. And in. fact this was a family home that got converted into a hotel, but the family still live and work there. Overall, this was probably the most pleasant hotel experience I have ever had.
Response from Barbara on 24 Apr 2023
Hello dear Jon,thank you so much for your kind review, we truly appreciate your comments and are very happy to know you enjoyed your stay with us.It was our pleasure to host you and look forward to doing it again in a future visit!Sincerely

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Wonderful staff. A little disappointed in the continental breakfast. Sparse selection. Some sliced fruit, yogurt, etc wold be nice.
Stayed 3 nights in Apr 2023
Response from Barbara on 18 Apr 2023
Hello Mr. Larry, thank you for your visit and your time in writing and sharing with others.We have complementary coffee, tea and pastries, we do not offer continental breakfast.But we might take it under consideration for sometime in the future.Thank you againSincerely

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Super good. Could not be better!
Stayed 1 night in Apr 2023
Response from Barbara on 18 Apr 2023
Thank you Mr. Robert,It was our pleasure!See you next time!!!

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful small intimate property. Centrally located. Very hospitable staff. Barbara is an excellent host. Very nice room. great central courtyard.
Stayed 2 nights in Apr 2023
Response from Barbara on 7 Apr 2023
Thank you Mr. Flynn, it was our pleasure to host you and serve you.We look forward to your next visit to your new Cabo Home!Sincerely

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, clean, convenient. Beautiful courtyard.
Stayed 1 night in Mar 2023
Response from Barbara on 29 Mar 2023
Thank you Mr. James, it was our pleasure to host and serve you.Have a wonderful daySincerely

10/10 Excellent

Kimberley A, Squamish

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a beautiful gem of a property in the heart of downtown Cabo. It is reminiscent of old Spanish architecture and lush landscaping. It is very quiet. Although there are no dining options at the hotel, you are surrounded by restaurants including an amazing Italian place next door.
Stayed 2 nights in Mar 2023
Response from Barbara on 22 Mar 2023
Thank you Miss Kimberley,IT was our pleasure to host you.Thank you for sharing your opinion with others.We look forward to hosting you in the future.Sincerely

8/10 Good

yukiko

Stayed 2 nights in Mar 2023
Response from Barbara on 7 Apr 2023
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soft Beds!
Every time we stay here ... it's been very nice. Softest beds and pillows. Would love to see to go cups for coffee please. Thank you!
Stayed 1 night in Mar 2023
Response from Barbara on 17 Mar 2023
Thank you !!!!We look forward to your next visit with TO GO cups !See you soon!

10/10 Excellent

Christopher S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet
Stayed 5 nights in Mar 2023
Response from Barbara on 16 Mar 2023
Thank you Mr. Christopher!It was great hosting you.Sincerely

8/10 Good

Jennifer, Trophy Club

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for Spring Breakers but near Cabo Wabo Cantina so I go no sleep. It was loud and hopping!
Stayed 1 night in Mar 2023
Response from Barbara on 11 Mar 2023
Hello Miss Jennifer,Thank you for your visit and for sharing your experience.Just for your information, it is not Cabo Wabo, is a rooftop club, and yes, we are very sorry they are aloud to be so loud and play for so long.Thank you again for bearing with us.Sincerely

10/10 Excellent

Jill L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our stay at the Casa Bella Hotel. It was most beautiful and had an old-world atmosphere. The gardens and flowers were second to none. I looked forward each day to coffee and a danish sitting in the lovely patios/garden. The owners (Barbara and Marco) were very caring, gracious owners. They certainy went out of their way to make all of us feel welcome. The location was ideal for shopping, dining, and walking anywhere downtown Cabo. We are definitely going back next year. Thank you Barbara and Marco for a most lovely three days with you. Jill and Fred Piercy and Famiy.
Stayed 3 nights in Feb 2023
Response from Barbara on 11 Mar 2023
Hello dear family, it was our pleasure to host you, we are glad to hear you enjoyed your stay with us and got the take advantage of our patios and resting areas at Casa Bella.Thank you for sharing your experience with others, we truly appreciate it.We look forward to hosting you next year!Sincerely

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Barbara on 2 Mar 2023
Thank you !

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can across this hotel through expedia by accident. It is absolutely charming and the owner is wonderful. The room had so much character. Our only regret was we only stayed a short night.
Stayed 1 night in Feb 2023
Response from Barbara on 25 Feb 2023
Hello Miss Kristen,We look forward to having the pleasure to host you again!Thank you for sharing your thoughts about Casa Bella with others, we truly appreciate it.See you soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Barbara on 14 Mar 2023
Thank you!!!!

2/10 Terrible

RONIE

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Grounds were lovely.
Stayed 7 nights in Feb 2023
Response from Barbara on 17 Feb 2023
Thank you Miss Ronnie, and again, I am sorry.Wish I could have done something for you, but your problem was out of my hands, I cannot control the noise that comes out of other business outside my property.That is the reason I warn my guests, as I did to you, about this.Hope you found the right place for you.Sincerely

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Thank you so much!
This is an absolutely amazing hotel in Cabo San Lucas. The owner, Barbara, is extremely friendly and personable, and really goes out of her way to make guests feel at home. I would absolutely recommend this hotel to anyone! Much more of an authentic Mexican experience than what you would get at one of the anonymous all-inclusive resorts!
Stayed 3 nights in Feb 2023
Response from Barbara on 8 Feb 2023
Thank you Mr. Graham for your special note, we are truly happy to know you had a good experience with us while visiting Los Cabos.We hope to see you again in a future visit.May you have a wonderful year!Sincerely

10/10 Excellent

Jack, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and lovely rooms in this small, secure/safe, boutique hotel across from a park and a natural science museum. Only a couple of blocks from the marina, the mall, excellent restaurants, bars, and shops! Hotel staff are very accommodating and have connections to reliable transport companies from/to the airport. Casabella offers great value and is steps away from the best that Cabo San Lucas offers! The one detracting item from my 7 night stay was the music & noise (from about 11 pm until almost 5 am) from a night club a block away. I had Bose sleep buds, music, the heater/air conditioner noise and a white noise machine to mask the loud music coming from the obnoxious night club. So, although the night club noise was annoying, I mitigated it and rested well each night. I highly recommend Casabella!
Response from Barbara on 18 Jan 2023
Hello Mr. Jack, it was our pleasure to host you and serve you during your visit to Los Cabos, thank you for choosing us and for being so understanding. We are happy to know you enjoyed your visit and look forward to hosting you again. Have a great 2023 and see you soon. Sincerly

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a magical little hidden gem! The pictures do not do it justice! The gardens are gorgeous! The staff was absolutely lovely!! I highly recommend this place!!!
Response from Bárbara on 13 Jan 2023
Thank you Miss Amy, we are very happy to know you enjoyed your stay with us!Have a wonderful year and we look forward to your next visit. Sincerely

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I've ever stayed in and definitely the best staff of any hotel I've stayed in. I travel for work and have stayed over 2000 nights in hotels in the past 30 years. Casa Bella: BEST staff.
Response from Barbara on 10 Jan 2023
Mr. Jason, we are glad to read your kind words about your thoughts on Casa Bella, we want to thank you for sharing this with us and others, it was a pleasure to host and serve you!We look forward to a future visit!SIncerely

10/10 Excellent

Earl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Front desk couldn’t be more helpful and attentive. Great little italian joint next door. Definitely worth the stay.
Stayed 1 night in Jan 2023
Response from Barbara on 5 Jan 2023
Thank you Mr. Earl,It was our pleasure to host you.Hope you enjoy the rest of your vacation!Sincerely

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Barbara is a terrific host. Helped make my long awaited return vacation to Cabo excellent.
Response from Barbara on 29 Dec 2022
Thank you Mr. William …It was my pleasure to host you and being able to help you …We are all happy to know you enjoyed huge stay with us. We certainly hope to see you soon again. Have a wonderful start of 2023!Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in downtown Cabo
Beautiful small hotel with lots of charm in a prime location in downtown Cabo San Lucas. Very helpful staff.
Stayed 1 night in Dec 2022
Response from Barbara on 28 Dec 2022
Thank you dear guest for your time in sharing with others about your thoughts on Casa Bella.We truly appreciate it and look forward to serving you again.Sincerely

10/10 Excellent

JuliBeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in a walkable, safe, convenient part of Cabo - just a quick walk to the harbor and everything else. Gorgeous landscape, a sweet cocktail pool, and friendly staff. We will be back for sure!
Stayed 4 nights in Dec 2022
Response from Barbara on 11 Dec 2022
Thank you Miss JuliBeth,It was our pleasure to host you and very glad to read you had a good experience with us, thank you for sharing!We look forward to your next visit.Sincerely

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
If you are looking for a place to stay that has that authentic Mexican feel, then here is the place! I loved everything about it! Sergio was such a nice help! He made us feel very welcomed! There are so many places to shop and eat at within walking distance. I would definitely stay here again.
Stayed 3 nights in Nov 2022
Response from Barbara on 26 Nov 2022
Thank you Miss Maria for your kind words about Casa Bella, it was our pleasure to host you and serve you.We are grateful to know you felt welcome and at home by Sergio and all the stall.We look forward to hosting you againSincerely