Indoor pool

Reviews of Grand Hotel Des Terreaux

4 out of 5
Grand Hotel Des Terreaux
16 Rue Lanterne, Lyon, Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 811 reviews" "
Rating 8 - Good. 308 out of 811 reviews" "
Rating 6 - Okay. 74 out of 811 reviews" "
Rating 4 - Poor. 21 out of 811 reviews" "
Rating 2 - Terrible. 9 out of 811 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent
Stayed 3 nights in Mar 2024

8/10 Good

kiattichai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องน้ำสะอาดใหม่ มีอุปกรณ์ให้ครบครัน ห้องนอนใหญ่ เครื่องนอนดูเก่าไปนิน แต่ที่นอนนอนสบายดีครับ
Stayed 1 night in Mar 2024

10/10 Excellent

Susannha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. We enjoyed the location which is very walkable.
Stayed 3 nights in Feb 2024

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location nd comfortable room
Stayed 2 nights in Feb 2024
Response from The GHT team on 11 Feb 2024
Dear Guest, thank you for your great review! We're delighted to hear that you found our location perfect and enjoyed the comfort of your room. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future.

8/10 Good

Veronique, NEW YORK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect The hotel is very nice We did not try the breakfast The pool is wonderful but could be warmer ( whirlpool) The rooms are spacious and clean. Ours would need refreshing soon
Stayed 1 night in Dec 2023
Response from The GHT team on 4 Jan 2024
Dear Madam, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you found everything perfect and that you enjoyed the overall ambiance of our establishment. We appreciate your comment about the pool, Unfortunately, increasing the temperature of the pool, poses a challenge due to the historical nature of our building, adjusting the temperature beyond a certain limit could potentially cause damage to the stone walls. As for the room, a refreshment is indeed in our plans, and we are actively working on providing an even more comfortable and aesthetically pleasing environment for our guests.Thank you for choosing our hotel, we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from L'équipe du GHT on 6 Dec 2023
Cher Monsieur, Un grand merci pour cette note ! Nous sommes ravis d'apprendre que votre séjour parmi nous a été agréable. Vos retours positifs nous enchantent, et c'est avec un immense plaisir que nous vous accueillerons à nouveau pour une prochaine escapade.

6/10 Okay

shane

Stayed 2 nights in Nov 2023
Response from The GHT Team on 29 Nov 2023
Dear Sir, we appreciate you taking the time to share your feedback. Could you provide additional information so that we can focus on enhancing our services. Should you choose to stay with us again, we look forward to the opportunity of hosting you once more.

10/10 Excellent

Fiona

Stayed 2 nights in Oct 2023
Response from Gwenn - Réception on 10 Nov 2023
Chère Madame, Nous vous remercions pour votre excellente note suite à votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain passage au cœur de la presqu'ile lyonnaise.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gwenn - Front Desk on 25 Oct 2023
Dear Madame, Thank you for rating us 5/5! We're thrilled to hear that you had a fantastic experience during your stay with us. We look forward to hosting you again in the future.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Only stayed one night in a small room. Bedroom a little dated but the bath was fully modern. No restaurant, but a nice bar area. The breakfast was in a nice room with a selection of anything you’d want.
Stayed 1 night in Oct 2023
Response from MK on 18 Oct 2023
Dear Guest, Thank you so much for taking the time to leave us this wonderful comment regarding your stay. We take pride in preserving our historical building, sorry that it seems dated for you. The whole team thank you again and we hope to get the pleasure to welcome you again for another trip, in another stay in our marvelous city. Regards- The Front Desk

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property is well maintained and customer service was good. The location is idea for getting around Lyon.
Stayed 3 nights in Sep 2023
Response from MK on 18 Oct 2023
Dear GuestThank you for sharing your feedback on your recent stay with us. We're thrilled to hear that you found our hotel's location convenient for exploring Lyon .The whole team thank you again. We appreciate your feedback and hope that you will consider staying with us again in the future. The Front Desk

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located. Quiet and safe. Close to attractions especially old town just across a bridge with great view. Close to restaurants and the city center.
Stayed 1 night in Sep 2023
Response from MK on 18 Oct 2023
Dear Guest, it's always a pleasure to see that the whole work of our team did help you having a wonderful stay in our city. Moreover, it's always convenient to see that the location of our hotel was up to your expectations. We hope to get the pleasure to welcome you again, for another stay in our beautiful city. Regards The Front Desk

8/10 Good

Ross, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gwenn - Reception on 12 Oct 2023
Dear Sir, Thank you for taking the time to grade your stay. We appreciate your feedback and hope to have the opportunity to make your next stay even better.

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MK on 31 Oct 2023
Dear Guest, We very much appreciate the fact that you took the time leaving us a grade. It's always a pleasure to get to see that all the effort that we put daily as been paying off. We hope to get the pleasure to welcome you againRegards The Front desk

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Grand Hotel Des Terrible
The hotel property needs major renovation to be considered a 4-star. I had to be switched 3 times because the safe deposit box in the rooms did not work. All 3 rooms had a distinct odor (mildew/fungus). The A/C needs cleaning. It had 1 elevator that can only fit 1 person + 1 luggage. The room keys are attached to a metal shaped bell that probably weighs the same as an 8 ounce bottled water. The stairs are steep and narrow. The furniture in the room are from the Renaissance era. The front desk staff were accommodating. I wanted to switch to Radisson Blue Hotel, but I had already paid $561 for 2 nights at this property. It was depressing to return to my hotel room after sightseeing all day.
Stayed 2 nights in Oct 2023
Response from La Direction on 9 Oct 2023
Dear, We are sorry to learn that you did not spent a great time in our hotel. Our bulding is classified as a historic monument therefore is the architechiture complex and not standard. Usually our clients appreciate the spirit and the rooms that are furnished with Artdeco collectibles. Unfortunatly this style did not pleased you.Our team is making everyday efforts to provide you rooms perfectly fonctionnal and comfortable nevertheless you had this day bad luck with diffrent safe deposit box that were not working. Our technician staff is taking this subjet as a priority, in order not to get this issue again.Best regards

10/10 Excellent

Sima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Gwenn - Reception on 28 Sept 2023
Dear Guest, We are absolutely thrilled to receive your glowing five-star rating! Your feedback is immensely appreciated, and it warms our hearts to know that you had such an outstanding stay. We can't wait to have the privilege of welcoming you back for another exceptional experience.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel. cannot rate it high enough.
Stayed 1 night in Sep 2023
Response from Gwenn - Reception on 28 Sept 2023
Dear Sir, thank you so much for awarding us a five-star rating! We are delighted that you had a fantastic experience during your stay. Your positive feedback means the world to us, and we look forward to the pleasure of hosting you again in the near future.

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gwenn - Reception on 28 Sept 2023
Dear Madam, Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased to hear that you had an enjoyable experience. Your satisfaction is important to us, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Natalie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, each room has its own character. house keeping is on point. AC is working perfectly. We had great time staying at this hotel. It's in oldtown and easily walkable to many sight seeing places, as well as restaurants. Would definitely rebook next time in Lyon.
Stayed 3 nights in Aug 2023
Response from MK on 2 Sept 2023
Dear Guest, The whole team of the Grand Hôtel des Terreaux thank you for taking the time to leave us this beautiful comment regarding your stay. It's always a pleasure to see that all the effort that we are putting everyday, in order to satisfy our guest, are actually paying. It will always be a pleasure to welcome you in our hotel for another stay, in another room, in our beautiful city. I wish you a wonderful day. Regards Maxime Front Desk

10/10 Excellent

Evan, Lond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite old fashioned in style and our room was tiny, but the location is great, it was quiet and comfortable and the staff could not have been nicer or more helpful. Highly recommended.
Stayed 5 nights in Aug 2023
Response from MK on 15 Aug 2023
Dear Guest, We thank you very much for taking the time to leave us this nice comment regarding your stay. It's always a pleasure to see that all of our effort to satistify our customer during their stay has been paying. We hope to get the pleasure to welcome you again in our beautiful city of Lyon. Kind Regards MaximeFront desk

8/10 Good

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & room have an older feeling to them but it is still very comfortable.
Stayed 1 night in Aug 2023
Response from mk on 9 Aug 2023
Dear Guest, We thank you for taking the time to leave us this beautiful comment regarding your stay. Indeed our rooms could have get you the feeling of older but it's our pride to keep the heritage of the classic French Hospitality and each of our room is different so free to you to visit another one on your next visit. We are hoping to get the pleasure to welcome you again in our hotel and in our beautiful city of Lyon.Regards Maxime Front Desk

10/10 Excellent

Machrina L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an interesting place, a little odd with the swimming pool adjacent to the breakfast area, but historic and charming and comfortable. I encourage anyone unfamiliar with Lyon to plot this on a map when reserving. The location is great for exploring and mostly quiet, near some easy restaurants, a great art museum, some bakeries and shops- but on a tiny street rather than a major thoroughfare, which has both positive aspects for transportation as well as challenges for cars getting in. That said, I never had an issue, really. Breakfast is great with a delicious local cheese that I wished I could bring home and a very comfortable, though French-style tiny room. I felt safe here as a woman alone. Staff was consistently friendly and helpful. I will stay here again quite happily and recommend it to others.
Stayed 5 nights in May 2023
Response from Maxime Front Desk on 27 Jul 2023
Dear Guest, Thank you so much for taking the time to leave us this marvelous comment regarding your stay. It's really a huge pleasure to see that the work of all the team did helped you having a better stay. Thats the only reason why all do wake up in the morning to bring our guest satisfaction. Nevertheless, it's always the beautifulest thing to see that the location and also our breakfast did followed your expectations. We are looking forward welcoming you again in our beautiful city of Lyon. Regards

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice to fully appreciate Lyon!
The Grand Hotel De Terreaux was an excellent choice for our family vacation. The accomdations are tasteful, rooms are thoroughly cleaned daily, the staff is very engaging and helpful The hotel is situated very near "Old Lyon" and most of the major sites. Breakfast is offered providing choices for all tastes.Within a few blocks there are more than 2 dozen excellent restarants to chose from. Pricing was very competitive. We highly recommended this property if a traveler desires a small hotel experience that brings you closer to the culture and the people of Lyon.
Stayed 6 nights in Jul 2023
Response from Gwenn - Reception on 25 Jul 2023
Dear guest, Thank you kindly for your glowing review, we are thrilled to read that you had an enjoyable experience with every aspect of your stay. We are indeed a small hotel and we take great pride in ensuring that every guest feels welcomed and taken care of, and we are pleased to see that we were able to exceed your expectations and that your cultural experience of Lyon felt more authentic in that way. We look forward to welcoming you back to our hotel!

10/10 Excellent

Frederic, sunny isles beach

Stayed 1 night in Jul 2023
Response from Gwenn - Réception on 8 Aug 2023
Cher Monsieur, Nous vous remercions chaleureusement pour votre jolie note suite à votre séjour. Nous sommes ravis de constater que vous avez passé un agréable séjour dans notre Maison. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochaine visite à Lyon.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gwenn - Reception on 12 Jul 2023
Dear Madame, we would like to thank you for your great mark following your recent stay. We are thrilled to learn that you had a great time with us, and we look forward to your next visit to Lyon!

10/10 Excellent

Kiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Gwenn - Reception on 12 Jul 2023
Dear Guest, thank you for taking the time to review your stay. We are happy to learn that you had an enjoyable experience with us, and we look forward to welcoming you back to our hotel soon!

10/10 Excellent

Elizabeth, Seattle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lovely staff
Stayed 1 night in Jun 2023
Response from The Front Desk on 29 Jun 2023
Dear Guest, We are glad to read that your stay followed your expectations, all the team of The Grand Hotel des Terreaux thank you again for taking the time to leave us a comment. We hope to get the pleasure to welcome you again in our wonderful city of Lyon. Regards MaximeThe Front Desk

10/10 Excellent

Mark, Stanford Bishop

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was outstanding in every way. The staff were particularly courteous and helpful.
Stayed 4 nights in Jun 2023
Response from The Front Desk on 29 Jun 2023
Dear Guest , What a pleasure to receive your lovely comment about your stay at our hotel..All the team of the Grand Hotel des Terreaux thank you again and hopes that we will have the pleasure to welcome you in our beautiful city of Lyon again. RegardsThe Front Desk

10/10 Excellent

Michel

Stayed 1 night in Jun 2023
Response from Gwenn - Réception on 12 Jul 2023
Cher Monsieur, nous vous remercions pour cette très belle note suite à votre séjour. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite à Lyon.

10/10 Excellent

Diana

Stayed 5 nights in May 2023
Response from Réception on 21 Jun 2023
Dear Madame,Thank you for sharing your positive feedback following your recent stay at the Grand Hôtel des Terreaux. Thank you again for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Right in the middle of a busy area full of bars and restaurants. 2 minute walk to river and near lots of sites so perfect for getting around. Breakfast good but bed was a little hard.
Stayed 3 nights in May 2023
Response from The Front Desk on 9 May 2023
Dear Sir, Thank you for sharing your positive feedback following your recent stay at Grand Hôtel des Terreaux. We appreciate your comments regarding the ideal location of our hotel and its proximity to local amenities. We are looking forward to your next visit!

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always eager to help.
Stayed 1 night in Mar 2023
Response from La Reception on 23 Mar 2023
Bonjour Monsieur, Toute l'équipe du Grand Hôtel des Terreaux vous remercie pour cette très belle note. Nous sommes heureux de voir que vous avez apprécié votre séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour une nouvelle escapade lyonnaise. Sincères salutations, La Réception

10/10 Excellent

Visa

Stayed 2 nights in Jan 2023
Response from La Réception on 22 Feb 2023
Bonjour Madame, Merci d'avoir pris le temps de nous donner cette belle note. Nous sommes heureux de lire que votre séjour au Grand Hôtel des Terreaux ait été agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau en plein coeur de notre chère presqu'île lyonnaise. Sincères salutations, La Réception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great hotel. Room is small but comfortable. Perfectly central, near everything you might want to visit. Beautiful swimming pool. Amazing staff. Loved my stay, can't wait to go back
Stayed 4 nights in Jan 2023

10/10 Excellent

George

Stayed 2 nights in Oct 2022

6/10 Okay

Jay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Oct 2022

10/10 Excellent

William

Stayed 2 nights in Sep 2022

10/10 Excellent

Erez

Stayed 3 nights in Sep 2022

6/10 Okay

John

Stayed 3 nights in Sep 2022

10/10 Excellent

frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!! Exceeded expectations Phenomenal staff WOW
Stayed 2 nights in Sep 2022

10/10 Excellent

Ali

Stayed 1 night in Jul 2022

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
It was amazing overall. Thank you Muhamed for all your help.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 nights
Excellent breakfast comfortable bed. Clean bathroon. Had to get used to the telephone shower as it did not have a hanging hook. Excellent staff and service.
Stayed 3 nights in Jun 2022

10/10 Excellent

J

Stayed 1 night in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice bathroom.
Stayed 3 nights in May 2022

10/10 Excellent

Robert and Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor spa is really a series of small swimming pools and is worth a look even if you are not staying at the hotel. Lots of restaurants nearby but no junk food. This is “old Lyon” with fabulous architecture
Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Stayed 1 night in May 2022

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very nice simple breakfast.
Stayed 2 nights in Apr 2022