First, the hotels photos on-line make the rooms appear colorful and contemporary; the two rooms I saw were neither. I paid for an upgrade and i asked for a non-skylight room. A staff member wrote me to acknowledge my request, however, I was put in a room with a skylight and I had to change rooms. In addition, I asked that my room not be cleaned. After being assured it would not be cleaned, the room was cleaned. This hotel had a lot of nice features which were overshadowed by these mistakes. I should mention i did get an apology on both occasions.