Minibar, in-room safe, desk, soundproofing

Reviews of Marriott Lyon Cité Internationale

4 out of 5
Marriott Lyon Cité Internationale
70 Quai Charles De Gaulle, Lyon, Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 288 out of 540 reviews" "
Rating 8 - Good. 181 out of 540 reviews" "
Rating 6 - Okay. 42 out of 540 reviews" "
Rating 4 - Poor. 24 out of 540 reviews" "
Rating 2 - Terrible. 5 out of 540 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

bbq

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Love the location of the hotel- right at the expressway exit if you're driving into Lyon and convenient local tram connections to city centre. Quiet and tranquil with a huge park and by the Rhone nearby. The property is very dated and seen better days. We were on the 6th floor and it smelled musky with a hint of sewage. Check in and check out staff were very friendly and welcoming.
Stayed 2 nights in Mar 2024
Response from Edouard on 2 Apr 2024
Dear Ambassador,Thank you for your kind review about your stay with us in our Hotel Lyon Marriott Cité International.Welcoming and satisfying our guests is our main goal. It is always a pleasure to read that our guests had the time of their life. I kindly thank you for your comment. We sincerely hope to get the chance to welcome you once again in Lyon.Best regards,Edouard LabatGuest Relation Manager

2/10 Terrible

Jeff

Stayed 2 nights in Dec 2023
Response from Andrea Souvannavong - Guest Relations Supervisor on 12 Dec 2023
Hello Madam, Sir,Thank you again for choosing to stay in our property for your stay in Lyon.Our Direction Team thank you for taking the time to answer our satisfaction survey.We would like to know the reasons for our note.Do you agree to give us a comment on the positive points and to improve our establishment?We study all our customer reviews in order to constantly be as close as possible to what you expect from us!

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms very hot. Staff superb.
Stayed 4 nights in Oct 2023
Response from Andrea Souvannavong - Guest Relations Supervisor on 31 Oct 2023
Thank you for sharing your experience. We appreciate your kind words about our staff. We apologize for the discomfort caused by the room temperature and will certainly address this issue to ensure a more comfortable stay for our guests in the future.

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service
The property is fine. The reception lady ‘Yasmine’ was so helpful, however all other staff were unhelpful especially the waiters in the open buffet at breakfast. Very rude and annoying.
Stayed 1 night in Oct 2023
Response from Andrea Souvannavong - Guest Relations Supervisor on 24 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about Yasmine at the reception. We're proud to have her as part of our team.However, we sincerely apologize for the less-than-pleasant experience you had with our breakfast service. This falls short of the level of service we aim to provide, and we will address this matter with our staff to ensure a more positive experience for all our guests.Your feedback is invaluable to us, and we hope you'll give us another opportunity to exceed your expectations during your next visit.Warm regards,

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, close to shops, beautiful park next to hotel.
Stayed 2 nights in Sep 2023
Response from Andrea Souvannavong - Guest Relations Supervisor on 17 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very nice stay with us and enjoyed our convenient location near shops and the beautiful park adjacent to the hotel. Your positive comments are greatly appreciated, and we hope to have the pleasure of hosting you again in the near future.Warm regards,

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.Registration and concierge perfect
Very good ambiance Location and access to Lyon center as well as to the congress center are ideal. Overall rating 9.0
Stayed 6 nights in Jul 2023
Response from Andrea Souvannavong Guest Relations Supervisor on 11 Jul 2023
Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and enjoyed your stay with us. Our staff takes great pride in providing excellent service and creating a welcoming atmosphere for our guests. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 2 nights in Jun 2023
Response from Andrea Souvannavong Guest Relations Supervisor on 27 Jun 2023
Dear valued guest,Thank you for taking the time to share your positive review! We're thrilled to hear that you found our hotel to be the best place to stay. We strive to provide exceptional service and create a comfortable environment for our guests, and it's delightful to know that we succeeded in meeting your expectations.We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Should you need any assistance or have any special requests, please don't hesitate to reach out to us. We're here to ensure your next experience with us is just as fantastic as the last one.Warm regards,

10/10 Excellent

Satya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Andrea Souvannavong Guest Relations Supervisor on 27 Jun 2023
Hello Madam, Sir,Thank you again for choosing to stay in our property for your stay in Lyon.Our Direction Team thank you for taking the time to answer our satisfaction survey.We would like to know the reasons for our note.Do you agree to give us a comment on the positive points and to improve our establishment?We study all our customer reviews in order to constantly be as close as possible to what you expect from us!

10/10 Excellent

Daisy

Stayed 1 night in Apr 2023
Response from Andrea Souvannavong Guest Relations Supervisor on 2 May 2023
Hello Madam, Sir,Thank you again for choosing to stay in our property for your stay in Lyon.Our Direction Team thank you for taking the time to answer our satisfaction survey.We would like to know the reasons for our note.Do you agree to give us a comment on the positive points and to improve our establishment?We study all our customer reviews in order to constantly be as close as possible to what you expect from us!

10/10 Excellent

samuele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, comfortable bed and good customer service.

10/10 Excellent

samuele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to public park
Stayed 4 nights in Oct 2022

10/10 Excellent

Mark

Stayed 4 nights in Sep 2022

10/10 Excellent

Boris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Jérémie on 12 Sept 2022
Dear Madame, Dear Sir,We thank you very much for your feed back and we wish you a pleasant continuation.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great location for conferences. Good starting point to walk around the city centre. Nearby riverside park is wonderful. Enjoyed the breakfast buffet. Not good for dinners. Rooms could use a Reno.
Stayed 7 nights in Aug 2022
Response from Jérémie on 4 Sept 2022
Dear Madam, dear Sir,Thank you for sharing your experience.Your appreciation is the best reward for all the hotel’s teams.We wish you a good continuation and hope to welcome you soon.Have a great day.

10/10 Excellent

Angel

Stayed 2 nights in Aug 2022

10/10 Excellent

BOB, PITTSBORO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Aug 2022
Response from Jérémie on 4 Sept 2022
Dear Madam, dear Sir,Thank you for sharing your experience.Your appreciation is the best reward for all the hotel’s teams.We wish you a good continuation and hope to welcome you soon.Have a great day.

10/10 Excellent

Robert, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

8/10 Good

Hyun Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
A very nice hotel, large and spacious rooms, friendly staff, good dining options. A bit out of the way to see Lyon but not overly burdensome.
Stayed 1 night in Aug 2021

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb.
Superb.
Stayed 1 night in Aug 2021

10/10 Excellent

Deon

Stayed 1 night in Aug 2020
Response from La réception on 3 Oct 2020
Cher client, Nous vous remercions pour votre note et espérons avoir la chance de vous accueillir une autre fois ! Bien cordialement,

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

surmely

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent choice, i will go back.
very good hotel. with all comforts, a lot of space, a great feel, looking new, nice decor, very good condition, excellent location, excellent restaurant and great service. what could be improved: cleanliness, the bathroom door has a hanger inside the bathroom, but I could not use it for my clothes as there were brown stains on the door beneath the hanger.... and the area by the basin was not shiny clean, we could see remains of tartar. overall It was clean really, but not in the details, which is where a difference is expected. Also, it would be appreciated to have some slippers in the room. And real coffee in the breakfast area, as the coffee from the machine is not the best ! As well, the quality and variety of the breakfast could be one step up, even though it already quite good !
Stayed 1 night in Jan 2020

6/10 Okay

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would like more inforrmation regarding restaraunts nowhere but tbe hotel restaurant which was proudly italian offering no french options - dissappointing!!!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our three-night stay coincided with New Year celebrations. Nevertheless, staff was efficient, thoughtful and cordial. Any request was satisfied in a timely and precise manner. The room is designed to use space well, beautiful river views. Also very handy to have internal parking.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service ,nice friendly staff,clean rooms snd a good selection at breakfast. Overall exactly what yoh could need & want from a hotel.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good relaxing stay in Lyon
Modern structure in multi-use convention-center complex with nearby restaurants, cafes, modern art museum, and apartments. Next to Parc de la Tete d'Or, which was a nice park with a zoo, botanical gardens, children's play areas, and small lake to spend time in or just walk through. Not too far from the train station and old town, reachable by bus/metro or even a long walk. Good service and recommendations from the concierge desk. Overall good, relaxing stay in Lyon.
Stayed 3 nights in Oct 2019

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel & great breakfast!
Stayed 4 nights in Oct 2019

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Zaf, Toronto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the noise of the city however one needed to use taxis or public transport, at the door, to go to the city centre. Not a big issue, though.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

8/10 Good

Viktor, Aliso Viejo, CA

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from the ce ter but room are nice and service is good.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

JEAN-MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com Dont
Don't book with Hotel.com their service is horrible when you need to call them to clarify an issue with your reservation, you will be on hold forever and as you know when you are on vacation you do not need the aggravation and the million of excuse in the book, when I contacted hotel.com I could not get anybody to answer at customer service, So I called back like I was making a new reservation and they answered immediately???? what a coincidences? …. Hotel.com should publish the book of hotel reservation excuses it would have many pages. The hotel was fine. If the customer service does have balls they should contact me when I return so I can tell them how inconsiderate they are!
Stayed 1 night in May 2019

10/10 Excellent

Khoa-Cu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Jude, Munich, DE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom was dated and moldy. Good sized rooms. Not walking distance to tourist attractions, but near bus stop. Slim restaurant choices. Abundant paid parking.
Stayed 3 nights in Apr 2019

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Friendly attendance and hospitality!
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good business hotel with good links to centre, good food options.
Stayed 1 night in Mar 2019

8/10 Good

Lars, Hobro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Awida

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2019