Reception

Reviews of Petit Palace Santa Bárbara

4 out of 5
Petit Palace Santa Bárbara
Plaza de Santa Barbara, 10, Madrid, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 612 out of 954 reviews" "
Rating 8 - Good. 288 out of 954 reviews" "
Rating 6 - Okay. 42 out of 954 reviews" "
Rating 4 - Poor. 9 out of 954 reviews" "
Rating 2 - Terrible. 3 out of 954 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Mar 2024
Response from Petit Palace Santa Barbara on 25 Mar 2024
Estimado Luis,Quisiera agradecerle que haya dedicado unos minutos de su valioso tiempo en valorar de forma tan positiva su reciente estancia con nosotros aquí en Madrid.Leer en su comentario que disfrutó de una agradable estancia con nosotros es siempre un placer. Sin embargo, saber que considera nuestro hotel como “excelente” es lo más importante para nosotros ya que su satisfacción es lo que nos motiva para dar el mejor servicio posible. Ha sido un placer tenerle entre nuestros huéspedes y que forme parte de la familia Petit Palace.¡Esperamos poder volver a verle muy pronto!Un cordial saludo,Luis GómezExperience Manager

10/10 Excellent

LOREYDES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great area, close to main landmarks.
Stayed 7 nights in Mar 2024
Response from Petit Palace Santa Barbara on 19 Mar 2024
Dear Loreydes,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

George, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location
Stayed 1 night in Mar 2024
Response from Petit Palace Santa Barbara on 19 Mar 2024
Dear George,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

8/10 Good

JOSE, South Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't receive any upgrade despite I should get it
Stayed 2 nights in Dec 2023
Response from Petit Palace Santa Barbara on 12 Mar 2024
Dear Jose,We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with usWe are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you give us your opinion or point out possible areas for improvement. About the room upgrade, we are very sorry for what happened as although you are an expedia vip, room upgrades are based on hotel availability and we are sorry the hotel was fully booked due to the Hybrid fair so it was impossible for us to provide you with an upgrade.For your next stay we will do our best in order to provide you a better room, please, do not hesitate and contact us in advance so we can make your stay as personalized as possible.It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience. Hope to see you soon!Sinverely,Luis GómezExperience Manager

8/10 Good

Chenbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very lovely hotel , in the best location, staffs are super nice.
Stayed 3 nights in Feb 2024
Response from Petit Palace Santa Barbara on 29 Feb 2024
Dear Chenbo,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid.I’m thrilled that you felt welcome and well cared for by the team, all of whom are dedicated to ensuring a memorable experience. I’ll be sure to share your wonderful feedback with them. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely base to explore Madrid. Room was a great size and cleaned well each day. The breakfast was really lovely and a great start to the long days of walking we did…would recommend!
Stayed 3 nights in Feb 2024
Response from Petit Palace Santa Barbara on 22 Feb 2024
Dear Melissa,Thanks so much for your review, we truly appreciate hearing from guests and even more so when we've been able to provide a fabulous stay.I am delighted to read that you had an amazing experience in our company, from our big and clean rooms to our delicious breakfast, like you said, the best way to start a day!Thank you for your time and we are looking forward to your next visit.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Stefanie Alyse, Yorktown heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect. It’s in a nice neighborhood, but also close to everything and the train is steps away. I was very happy with my choice to stay here and the VIP benefits were worth it. I would def stay here again.
Stayed 3 nights in Jan 2024
Response from Petit Palace Santa Barbara on 12 Feb 2024
Dear Stefanie,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcus checked us in after a very stressful day and last minute booking. Absolutely wonderful service so Thankyou Marcus! and the hotel was perfect. Lovely room and in a great location. Thankyou :)
Stayed 2 nights in Jan 2024
Response from Petit Palace Santa Barbara on 30 Jan 2024
Dear Emily,Thanks so much for taking the time to leave a review following your recent stay and I'm so pleased you enjoyed your time with us. I will, of course, share your wonderful comments with the team, all of whom will be delighted to know that you received a lovely and attentive service.We look forward to welcoming you back to the Petit Palace Santa Bárbara very soon!Thank you once again and my very best regards,Luis GómezExperience Manager

10/10 Excellent

Emerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful room. When arrived, staff was not at the front, had to wait with no one around. When staff were asked to print a ticket, they did not communicate that they needed more information. But other than that, everything else was great.
Response from Petit Palace Santa Barbara on 26 Jan 2024
Dear Emerson,We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you point out possible areas for improvement. We apologise if when you arrived no one was at the front desk, probabily our staff were helping an other guest but we will review the protocols so that it does not happen again.It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience.We hope very much to welcome you back to Petit Palace Santa Bárbara Hotel in the near future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 4 nights in Jan 2024
Response from Petit Palace Santa Barbara on 26 Jan 2024
Dear Gustavo,Thanks so much for taking the time to leave a review following your recent stay and I'm so pleased you enjoyed your time with us. I will, of course, share your wonderful comments with everyone, all of whom will be delighted to know that you enjoyed an "excellent" stay with us.Thank you once again and my very best regards, we look forward to welcoming you back to the Petit Palace Santa Bárbara very soon!Best regards,Luis GómezExperience Manager

8/10 Good

Denisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The Alfonso Martinez metro entrance is right by the hotel. There is a convenience store nextdoor and several restaurants. The room was very clean and the bed comfy. My only complaint is there isnt or I couldnt find a fan in the bathoom for ventilation. Therefore, when i showered the steam fogged up the bathroom and room. It made it hot and humid.
Stayed 5 nights in Jan 2024
Response from Petit Palace Santa Barbara on 26 Jan 2024
Dear Denisha,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. We are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you point out possible areas for improvement. It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience.It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno hotel en el centro de la cuidad, aproximadamente 10 minutos caminando de la Gran vía. El personal del hotel muy atento y amable. El área es excelente ya que está cerca de todo pero en un lugar tranquilo. Acceso al metro y a los buses a menos de 2 minutos caminando. El hotel no es muy grande, es un hotel de ciudad. El desayuno buffet muy rico, bien presentado y la comida de excelente calidad. Las habitaciones no eran muy grande pero eran cómodas, el baño era de muy buen tamaño con agua BIEN caliente y en invierno es buenísimo. En overall excelente hotel económico.
Stayed 5 nights in Jan 2024
Response from sba on 17 Jan 2024
Estimado David,Me gustaría darle las gracias por haber elegido Petit Palace Santa Barbara para su estancia con nosotros.Nos encanta saber que han disfrutado de una agradable experiencia en el hotel y que todo haya estado a su gusto. ¡Nada me hace más feliz que saber que valoran de manera positiva todos y cada uno de los servicios del hotel, en especial nuestra atención!Para nosotros será un placer volver a recibirles de nuevo pronto.Un cordial saludo,Pablo RozasHost

10/10 Excellent

Mahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a very modern aesthetic. Close to everything located in the heart of Madrid. Generous checkout time of noon also.
Stayed 3 nights in Dec 2023
Response from Petit Palace Santa Barbara on 8 Jan 2024
Dear Mahim,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraWe are indeed fortunate to be housed in such a magnificent building, steeped in history and beautifully restored and decorated to enhance our guest experience. However, I am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regaerds,Luis GómezExperience Manager

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent and the personal touches by the staff was wonderful. Camino, wait staff at breakfast, and cleaning staff, really went above and beyond. They provided personal touches during the holiday time. We appreciate it! Breakfast excellent, location excellent, right next to metro stop that is centrally located. Front desk - helped us whenever we need help. Great place to stay and recommend.
Stayed 7 nights in Dec 2023
Response from sba on 5 Jan 2024
Dear Vanessa,Thank you very much for your positive evaluations and comments about our hotel as well as our services and human team. We are glad to know that your experience at our hotel has been entirely positive. Hoping to have you again among our guests and welcome you again, I take this opportunity to send you a cordial greeting,Pablo RozasHost

10/10 Excellent

Alfie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. You can walk everywhere. Clean. Staff is excellent. I’d stay here again.
Stayed 3 nights in Dec 2023
Response from Petit Palace Santa Barbara on 29 Dec 2023
Dear Alfie,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. On the other hand, thank you for highlighting the attention received from our staff and I will pass on your kind words to our colleagues.It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from sba on 22 Dec 2023
Estimado Jaime,Muchísimas gracias por elegir nuestro hotel para su estancia en Madrid y por el tiempo que se ha tomado en hacernos llegar su valoración y comentarios sobre su experiencia. Nos alegra mucho saber que hemos cumplido sus expectativas speramos que vuelva muy pronto a alojarse de nuvo con nosotros, esa es nuestra mejor recompensa que quiera repetir y que nos recomiende :)Reciba un cordial saludo de todo el equipo Pablo RozasHost

10/10 Excellent

Holly, Seattle

Stayed 3 nights in Dec 2023
Response from Luis Gomez // Guest Experience Manager on 17 Dec 2023
Dear HollyThank you for your scoreWe hope see you very soon.Regards

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Luis Gomez // Guest Experience Manager on 9 Dec 2023
Dear HannaThank you for your qualification!We hope see you very soon

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the petit hotels
Stayed 7 nights in Nov 2023
Response from Luis Gomez // Guest Experience Manager on 9 Dec 2023
Dear ManuelThank you for you commentsWe hope see you very soonRegards

6/10 Okay

Harkirat

Travelled with family
Disliked: Cleanliness, amenities
Average property, not recommended for traveling with families
Stayed 4 nights in Nov 2023
Response from Petit Palace Santa Barbara on 4 Dec 2023
Dear Harkirat,We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you point out possible areas for improvement. It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience.We hope very much to welcome you back to Petit Palace Santa Bárbara Hotel in the near future. Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. My family lived the shower. The only complaint we had was the TV was not a smart TV with Netflix, Amazon, Disney, etc. and we couldn’t get the AC to work. Since we couldn’t turn the AC on, we slept with the window open and it was somewhat loud outside. Other than that, we really enjoyed the hotel. The staff was also very nice!
Stayed 1 night in Nov 2023
Response from Petit Palace Santa Barbara on 4 Dec 2023
Dear Leslie,Our team really enjoyed reading about your visit and the aspects of the experience you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Petit Palace Santa Bárbara. Our whole team will be delighted to read your kind comments. We pride ourselves on delivering a personalised service to each and everyone of our guests.It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit Palace Santa Barbara
We really enjoyed our stay here: the Petit Palace was the last stop on our 16-day visit to Spain and, sadly, we were here for only one night, but the staff was super-friendly and made us feel like valued repeat customers, not just a one-night stand. The hotel is located in the heart of the Alonso Martinez/Chueca district, which is chock-full of wonderful shops and restaurants, making our brief stay extremely comfortable. The room was roomy, clean and quiet, including a very roomy bathroom with a walk-in shower (and good water pressure!). All in, we'd go back if and when we visit Madrid again!
Stayed 1 night in Sep 2023
Response from Luis Gomez // Guest Experience Manager on 20 Nov 2023
Dear RobertWe appreciate your comments about your stay in the hotel. We hope see you very soon and dont hesitate to contact us if you have any reqquest in your next visit.Best regards

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy.
Stayed 1 night in Nov 2023
Response from Petit Palace Santa Barbara on 10 Nov 2023
Dear Evelyn,Thank you for taking the time to share your review following your recent stay at The Petit Palace Santa Bárbara.We are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you point out possible areas for improvement, like the noise issue. It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience.We hope very much to welcome you back to Petit Palace Santa Bárbara Hotel in the near future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Idan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Luis Gomez // Guest Experience Manager on 11 Nov 2023
Dear IdanThank you very much for your comments about your stay!Regards

10/10 Excellent

Luis M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Octubre 2023
El hotel está ubicado en una zona tranquila y céntrica para llegar caminando a la mayoría de los puntos de interés. La habitación tiene tamaño holgado y comodidad deseada. A pesar de tener algunas fallas, principalmente en el baño, en general es una estadía satisfactoria.
Stayed 4 nights in Oct 2023
Response from Petit Palace Santa Barbara on 7 Nov 2023
Estimado Luis,Lo primero de todo agradecerle la confianza depositada al reservar con nosotros y por compartir tan fantástico comentario con la comunidad de Hotels.comLeer valoraciones como la suya donde podemos apreciar que disfrutó de nuestra privilegiada ubicación y que su estancia con nosotros fue satisfactoria nos hacen sentir orgullosos ya que nuestro objetivo principal es la comodidad y satisfacción de nuestros clientes.¡Aquí en Petit Palace Santa Bárbaratienen su segunda casa siempre que quieran!Esperamos poder volver a verles muy pronto.Un afectuoso saludo,Luis GómezExperience Manager

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within walking distance of Gran via and lots of fantastic restaurants. Nice hotel with excellent breakfast . Only gripe is the lack of tea and coffee in the room . You are given two complimentary pods for the machine then asked to pay 1.5euros per pod if you want more .
Stayed 3 nights in Oct 2023
Response from Petit Palace Santa Barbara on 30 Oct 2023
Dear James,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa Bárbara!We are delighted to receive comments like yours, where we can appreciate that your stay was positive but where you point out possible areas for improvement. We apologise for the small issue with the coffee pods. It is by listening to the voice of our guests that we are able to try to provide exceptional service and ensure that you enjoy a unique and unrepeatable experience.For your next stay, please do not hesitate and contact us so that we can make your stay as personalized as possible. Warm regards,Luis GómezExperience Manager

10/10 Excellent

ANDRE, LOS ANGELES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked our room. The location was good.
Stayed 2 nights in Oct 2023
Response from Petit Palace Santa Barbara on 30 Oct 2023
Dear Andre,Thank you for taking the time to share your review following your recent stay at The Petit Palace Santa Bárbara.I am delighted to read that you had a very nice experience in our company, from our stunning location, walking distance to some interesting places like Gran Vía or the most important museums, to our stunning rooms.It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient hotel
Friendly staff. Very clean room. Convenient to the metro station. Lots of food options nearby.
Stayed 2 nights in Oct 2023
Response from Petit Palace Santa Barbara on 7 Nov 2023
Dear William,First of all, we would like to thank you for your confidence in booking with us and for sharing such a fantastic review. Reading reviews like yours where we can appreciate that you enjoyed our privileged location and that your stay with us was "pleasant" makes us feel proud as our main goal is the comfort and satisfaction of our customers.You don't have to look any further on your future trips to Madrid, here at Petit Palace Santa Bárbara you have your second home whenever you want!Hope to see you soon,Kind regards,Luis GómezExperience Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location For My Wants And Needs In Madrid
Stayed 3 nights in Oct 2023
Response from Petit Palace Santa Barbara on 3 Nov 2023
Dear Gregory,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was wonderfully quiet. The front desk staff were friendly and helpful. The hotel is nicely located to access both the history and culinary/entertainment delights of Madrid. Heartily recommend the Petit Palace!
Stayed 2 nights in Oct 2023
Response from Petit Palace Santa Barbara on 23 Oct 2023
Dear Clyde,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our rooms and fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Plaza Mayor and most of the interesting places here in Madrid. On the other hand, thank you for highlighting the attention received from our staff and I will pass on your kind words to our colleagues.It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast. Friendly staff. Excellent air conditioning. Would gladly stay again.
Stayed 2 nights in Oct 2023
Response from Petit Palace Santa Barbara on 18 Oct 2023
Dear Hugh,I would like to thank you for taking a few minutes of your valuable time to give such a positive review of your recent stay with us here in Madrid.To read in your review that you enjoyed our fantastic location, the quality of service and our staff is always a pleasure. However, knowing that you would return is the most important thing for us as our doors will always be open to you, it has been a pleasure to have you among our guests and to have you as part of the Petit Palace family.We hope to see you again very soon!Best regards,Luis GómezExperience Manager

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Dear GilbertThank you for your commentsWe see you soon

10/10 Excellent

Nella S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Dear Nella SThank you for your commentsWe see you soon

8/10 Good

Hendrikus, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All sight bars and restaurants at walk distance
Stayed 4 nights in Sep 2023
Response from Petit Palace Santa Barbara on 2 Oct 2023
Dear Hendrikus,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, in one of the best neightbourhoods with plenty options for bars & restaurants and walking distance from most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Xiomaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Dear XiomarisThank you for your commentsWe see you soon

10/10 Excellent

Maria josé

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Querida Maria JoseGracias por sus comentariosEsperamos verla pronto!

10/10 Excellent

Ross

Stayed 2 nights in Sep 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Dear RossThank you for your commentsWe see you soon

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Dear ElisabethThank you for your commentsWe see you soon

10/10 Excellent

Hiliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Petit Palace Santa Barbara on 3 Nov 2023
Gracias por haber elegido Petit Palace Santa Barbara!Nos encanta recibir comentarios como el suyo, donde podemos apreciar que disfrutaron de su estancia con nosotros, su satisfacción es lo más importante. Un cordial saludo

10/10 Excellent

Militza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 3 nights in Sep 2023
Response from Petit Palace Santa Barbara on 20 Sept 2023
Dear Militza,Thank you for sharing your lovely feedback following your recent stay at Petit Palace Santa BárbaraI am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like Retiro Park, Prado Museum and most of the interesting places here in Madrid. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

yosef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. convenient. Nice shower
Stayed 4 nights in Sep 2023
Response from sba on 11 Sept 2023
Dear Yosef,Thank you very much for having chosen our hotel for your stay in Madrid and for your nice review on Expedia. We are delighted that our comfy facilities as well as the excellent attention of our staff, have been such positive highlights of your experience at Petit Palace Santa Barbara. We hope to welcome you back anytime soon. Looking forward to your next visit! Kind regards, Pablo Rozas Host

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a traditional area and access to various types of transportation ( Bus or Metro). Also walking distance to various attractions. Staff very attentive and helpful with suggestions.
Stayed 1 night in Aug 2023
Response from sba on 5 Sept 2023
Dear Jose,First of all, I would like to thank you for choosing us for your stay in Madrid and for taking your time to review your experience at Petit Palace Santa Barbara,We are very glad to know that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home offering a comfortable stay along with the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and I will congratulate all of them on your behalf.Looking forward to welcoming you again very soon,Kind regards,Pablo RozasHost

10/10 Excellent

mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit Palace was an excellent stay during our trip to Madrid. We had the opportunity to eat a delicious breakfast daily. Overall, everything was good, we would definitely recommend this hotel. Rodrigo, who works there was very helpful providing places to eat.
Stayed 4 nights in Aug 2023
Response from sba on 4 Sept 2023
Dear Mallory,Thank you very much for your lovely comments about our hotel and for sharing with other travelers.It is great to read such a good comment regarding the staff as we all work very hard every day to make our guests feel at home.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsPablo RozasHost

10/10 Excellent

Jose

Stayed 2 nights in Aug 2023
Response from Luis Gomez // Guest Experience Manager on 12 Nov 2023
Querido JoseGracias por sus comentariosEsperamos verle pronto

10/10 Excellent

Eifion Wyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our whole stay was great. Everything we needed was at hand the Metro was so close for getting out and about. Great hotel. The bed was so comfort Highly recommend
Stayed 3 nights in Aug 2023
Response from SBA on 28 Aug 2023
Dear Eifion,Thank you very much for your ratings and positive comments about our hotel as well as our services and human team. We are glad to know that your experience in our hotel has been entirely positive. Hoping to have you again among our guests and welcome you again, I take this opportunity to send you a cordial greeting,Pablo RozasHost

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from SBA on 22 Aug 2023
Dear Paola.Thank you for choosing Petit Palace Santa Barbara and for taking the time to give us your feedback once you left the hotel.We appreciate your kind comments and also for recognizing our effort.It would be nice to welcome you back any time you come to Madrid.Best regardsPablo RozasHost

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with friendly staff. Convenient location.
Stayed 3 nights in Aug 2023
Response from sba on 22 Aug 2023
Dear Mohammed,Thank you for choosing Petit Palace Santa Barbara and for taking the time to give us your feedback once you left the hotel.We appreciate your kind comments and also for recognizing our effort.It would be nice to welcome you back any time you come to Madrid.Best regardsPablo RozasHost

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did have a wonderful time!!
Stayed 1 night in Jul 2023
Response from sba on 22 Aug 2023
Dear Daniel,I would like to personally thank you for choosing Petit Palace Santa Barbara for your stay in Madrid and for spending a few minutes of your time sharing your experience with us. It makes us truly happy to know that the hotel's Human Team gave you excellent attention and we hope to have the opportunity to welcome you again the next time you visit Madrid. Receive a cordial and affectionate hug,Pablo RozasHost

10/10 Excellent

stacey

Stayed 4 nights in Aug 2023
Response from sba on 4 Sept 2023
Dear Stacey.Thank you very much for your lovely comments about our hotel and for sharing with other travelers.It is great to read such a good comment regarding the staff as we all work very hard every day to make our guests feel at home.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsPabklo Rozas

10/10 Excellent

George

Stayed 5 nights in Aug 2023
Response from sba on 22 Aug 2023
Estimado George,Muchísimas gracias por su valoración a cerca de su experiencia en nuestro hotel.Es un placer conocer que han disfrutado de nuestro servicio e instalaciones. No dude que le trasladaré sus comentarios a todo el equipo pues seguro que se alegran muchísimo de saber que han hecho un buen trabajo.En nombre de todos lo que formamos parte del hotel Petit Palace Santa Barbara, muchas gracias por su confianza y esperamos que hasta pronto!AtentamentePablo RozasHost