Hi Stella,Thanks so much for reviewing your stay.We're over the moon to hear that our team's warmth and friendliness hit the mark with you! It's our everyday mission to ensure our guests receive an INNcredible welcome and service that sparkles as brightly as the Madrid skyline. We're thrilled that you found your chamber of rest spotless, reflecting our dedication to the art of hospitality down to the tiniest detail. And speaking of service, it sounds like we nailed it! We strive to blend thoughtful touches to the everyday essentials with a dash of Madrid's vibrant culture, ensuring every stay with us is an adventure to remember. Stay Curious!We hope your next visit is just around the corner!All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Hi Ghada! We're grinning from ear to ear after reading your fantastic review. Thank you so much!Wooow! We're thrilled you found our hotel to be a great place to stay! Thanks for appreciating the pristine cleanliness and the top-notch condition of our hotel – our team beams with pride knowing you noticed the shine. And our service? 100%! That's the INNcredible spirit we strive for, every single day. It seems like our room amenities didn't quite hit the mark for you, and while we can't promise a Sega Mega Drive in every room, we do offer an array of thoughtful touches to the everyday essentials, like free soft drinks and a yoga mat in select rooms for a rejuvenating experience. We always aim to ensure you can make the most out of your stay, but if we missed a spot, know that we're on it, because your happiness is our mission!We hope your next visit is just around the corner!All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for your review of your recent stay.We are glad that your room met your expectations and we appreciate your recognition of our team's excellent service. Our team are on hand for anything you might need, please don't hesitate to let us know of any items you may require.We look forward to welcoming you back in the future. All the best.María Fdez. de ValderramaVoice of Customer Coordinator

Hey, Han! We're over the moon with your brilliant review. Thanks for your kind words! Wooow! We're doing our happy dance knowing you had such a brilliant time with us! Sparkling clean and friendly staff? That's us striving for those thoughtful touches to the everyday essentials. And you're right, our location is smack dab in the heart of the action – just a hop, skip, and a jump from all that Gran Vía has to offer. No need to go thirsty with us – our minibar's stocked daily with complimentary beverages to keep you refreshed. It's like having a little treasure chest in your room!We hope your next visit is just around the corner! All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Hi Rachel,Your kind words put the biggest smile on our faces. Thanks for this phenomenal review.Wooow! We're over the moon to hear that you found our hotel to be a beacon of cleanliness and smartness amidst the city's heart! A huge thanks for the shout-out to our friendly and helpful staff; they're the secret sauce to our success. And hey, when it comes to diving into the city's treasures, we're thrilled you found our location to be your launchpad to adventure. Stay Curious and keep discovering every nook and cranny Madrid has to offer!We hope your next visit is just around the corner! All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Hi Armando,It is great to get your positive thoughts about our hotel.Wooow! We're over the moon to hear that your stay in the heart of Madrid's vibrancy was nothing short of spectacular. With every shop, delectable restaurant, and historical gem just a stone's throw away, we're thrilled you found our location to be the perfect launchpad for your adventures. Your shoutout to our room cleanliness and service has us blushing – we like to think we're meticulous, but you've confirmed it! And those delightful room amenities? We're glad you appreciated those little luxuries, from the free soft drinks to the rainfall shower that danced over you like a sunny Madrid afternoon. Remember, next time you're lounging in our Open Living Lounge, you're not just a guest; you're an insider, part of our vivacious city tapestry.Consider us your home in Madrid :-)Hope to see you back soon,María Fdez. de ValderramaVoice of Customer Coordinator

Hi there,Thanks for sharing this wonderful review of your stay.Wooow, we're thrilled that you loved the views and found the bed super comfortable – dreaming amongst the Madrid skyline is pretty unbeatable, right? And yes, our breakfast selection is quite the spread; it's great to hear the cold options hit the spot! We're a tad bummed to hear about the less warm parts of your breakfast and the room hiccups. While our housekeeping team is usually on point, it sounds like we missed a beat with the dust and those sheets. Also, we get that the beer prices seemed high – Gran Vía's bustling vibe does come with its quirks in pricing, but we promise it's all part of the authentic Madrid experience. Cheers for the kind words on the room amenities and our vibrant location. Our insiders are always excited to make stays as INNcredible as possible!We hope to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Hi Merlyn,Thanks for the positive feedback.Wooow, we're over the moon to hear how much you loved the cleanliness and location of our place - right in the heart of the action! And about the staff being sweet, they're blushing over here; our insiders aim to make special occasions like New Year's Eve truly memorable with little surprises like grapes. Plus, staying hydrated and refreshed with complimentary water and healthy drinks is just part of our INNcredible service to ensure you have the best stay. We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Jennifer, wowza! Your positive feedback made our day. Thanks for the love!Wooow, we're thrilled to hear that our location hit the mark for your first Madrid adventure! And that balcony view is indeed a stunner, offering an eyeful of the city's charm – perfect for those Instagram moments, right? It's fantastic that you found our service top-notch; our team is always ready to go the extra mile for our guests. Your kind words about room cleanliness and comfort have us beaming with pride, and we're delighted you could soak up the full INNcredible experience.We hope your next visit is just around the corner! Wishing you a wonderful holiday season and a Happy New Year!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hey Frank,Woow! Thanks for this great review.We're thrilled to hear that our central spot provided you with an ideal starting point to explore Madrid's charms and that you found tranquility amidst the city's energy. It's fantastic to know our insiders were able to assist you with their top-notch service, and that our breakfast spread hit the spot to start your days on a high note.We can't wait to have you back for another stay that's just as splendid, if not more!We can't wait to see you again!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi there, It’s kind of you to share this feedback with us.We're over the moon to hear you found our property's charm and location ideal for exploring the local shops and eateries. It's fantastic that our team's friendliness and language skills enhanced your visit, and we're proud to maintain our standards of cleanliness to the highest level. Thank you so much for highlighting these aspects of your stay. We love that you enjoyed the attentive service and the comforts offered in your room. Our insiders are always eager to assist and make every guest's stay as INNcredible as we can.We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Saris,Thanks for this lovely review. We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.Consider us your home in Madrid.Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Maria,Thank you for sharing your review. We're thrilled to hear that you found our hotel's location, cleanliness, and facilities to be top-notch. It's fantastic that these aspects made a positive impact on your stay. Regarding the warmth in your room, we understand that comfort is key. Although our rooms are equipped with individually controllable air conditioning, during the cooler months, we adjust the system to ensure a cozy environment for all our guests. However, we're always on hand to make your stay as comfortable as possible and can provide extra fans upon request for those who prefer a cooler room. We're genuinely sorry to hear that the street noise disturbed your peace when the window was open. For future visits, we'd love to recommend one of our interior or rooftop view rooms, which tend to be quieter and just as comfortable.We look forward to welcoming you again. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hello Daniel,Wooow ! On est ravis de voir que tu as trouvé notre hôtel excellent à tous les niveaux ! La propreté de nos chambres, l'état de l'hôtel, le service et les équipements de la chambre sont des éléments clés pour nous, et nous sommes heureux de savoir que tu en as été satisfait. N'hésite pas à revenir nous voir lors de ton prochain séjour à Madrid, nous serons ravis de te faire vivre une autre expérience INNcredible ! À très bientôt !Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Dawn, Thank you for your review.We're thrilled to hear that you enjoyed our excellent breakfast choices and top-notch housekeeping service! About the coffee machine, we do have them in our Studio, Studio Gran Via View, and Townhouse rooms. Next time, feel free to try one of those room types for an extra caffeine boost! As for the room size, we offer various options to suit different preferences, so don't hesitate to explore our other room types for a more spacious stay. We're located in the heart of Madrid, so some external noise is expected, but we do have quieter rooms with interior or rooftop views available upon request. We hope to see you again in the future.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hey Alfredo,Woow! Thanks for this great review.We're thrilled to see that you found our hotel's cleanliness, condition, and service to be top-notch! Consider us your home in Madrid Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Alfredo,Thank you for such an awesome review.We're thrilled to hear that you found everything perfect during your stay, especially our friendly and efficient staff! It's great to know that our team made a positive impact on your experience. We appreciate your kind words about our cleanliness, hotel condition, service, and room amenities. We always strive to provide the best possible experience for our guests, and it's fantastic to know that we hit the mark with you!Consider us your home in Madrid Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Vilmar,Thank you for taking the time to review your stay.We're thrilled to hear that you enjoyed the views and found our rooms to be clean and comfortable. However, we're truly sorry to hear that our staff didn't meet your expectations. We always strive to provide the best service possible, and we'll definitely take your feedback into account for improvement. We apologize for the inconvenience you faced during breakfast. We are looking forward to welcoming you again. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

¡Buenos días, Fernando! ¡Mil gracias por tu destacada valoración!¡Nos alegra mucho saber que disfrutaste de nuestro excelente servicio y ubicación! Estamos orgullosos de estar en el corazón de Madrid, lo que nos permite ofrecer a nuestros huéspedes una experiencia única en la ciudad.¡Hasta pronto!Un saludo,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Zenia, Thank you very much for your kind review. Wooow! We're thrilled to know that you found our property excellent and our staff super helpful. It's great to hear that you enjoyed our delicious breakfast and restaurant, with our amazing servers making it even better! We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hey Muhammad,Woow! Thanks for this great review. We're thrilled to hear that our friendly staff and trendy, comfortable rooms made your stay enjoyable. It's great that our location was convenient for you, being close to the Metro and many historical sites. We love being in the heart of Madrid and we're glad you appreciated it too!Consider us your home in Madrid Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Alfredo!It is great to get your positive thoughts about our hotel. It's a real boost to our team to know that you had a great stay at our hotel INN the heart of Madrid.We can't wait to see you again!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hello Juliana! Your positive review is the pep in our step today. We appreciate it!We're thrilled to hear that you found our hotel clean, quiet, and modern. It's great to know that our prime location on Gran Via made your stay even more enjoyable, with plenty of shopping and dining options nearby! We can't wait to have you back for another INNcredible stay in the heart of Madrid!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thanks! Great review!Wooow! We're thrilled to hear that you found our rooms comfortable and our location perfect for exploring Madrid. We're also glad that you enjoyed our excellent breakfast and found our staff to be outstanding. Your kind words mean a lot to us!We hope to see you again soon for another INNcredible stay in the heart of Madrid!Consider us your home in Madrid Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hey there, Suzanne! Thrilled to see your positive feedback. Thanks for sharing your experience with us. We're thrilled to hear that you found our hotel elegant and loved the rooftop views! It's great to know that you enjoyed our clean rooms and comfy beds during both of your stays. And yes, our location is truly unbeatable, right in the heart of Madrid, making it easy to explore the city on foot. We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Mary! We're grinning from ear to ear after reading your fantastic review. Thank you so much!We're thrilled to hear that you found our rooms comfy and our location perfect for exploring Madrid. It's great that our friendly staff made a positive impression on you too! We hope to see you again soon for another INNcredible stay in the heart of the city!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Holly,Thank you for this positive review.We're thrilled to hear that you loved our prime location and the peace and quiet of our rooms. Our insiders always strive to provide top-notch service, so they'll be super happy to know they made your stay extra special! It's great that you appreciated the free minibar stocked daily and the beautiful room design.We can't wait to welcome you back for another INNcredible stay in the heart of Madrid!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi there, Thanks so much for taking the time to share your feedback.We're thrilled to hear that you loved our prime location and found our staff to be super helpful. It's great that you enjoyed our rooftop bar on the 8th floor and the cozy patio on the 7th floor.However, we're sorry to hear about the issues you had with the air conditioning. We'll make sure to look into it and ensure a more comfortable stay next time. We understand that the noise from Gran Vía can be a bit loud, and we recommend our interior or rooftop view rooms for a quieter experience. We're glad that you appreciated the complimentary drinks in the room refrigerator. We look forward to welcoming you back.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hey Nagesh,Woow! Thanks for this great review.We're thrilled to hear that you found our staff great and the rooms comfy and clean. Our central location definitely makes it easy to explore the city and enjoy shopping and dining options nearby. The rooftop bar is indeed a fantastic spot to unwind and take in the views of Madrid. We're glad you had a chance to experience it! We can't wait to see you again!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi there,Thanks for such a positive review.We're thrilled to hear that you and your kids had peaceful nights in our quiet rooms, despite being right on Gran Vía. It's great to know that our location worked well for your family and that you'd recommend us to others!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Querida Mariana, Es fantástico que nos hayas elegido para disfrutar de tu visita a Madrid.Nos alegra saber que nuestra increíble ubicación y nuestro amable personal hicieron que tu estancia fuera memorable. ¡Nos encanta ser parte de tus buenos recuerdos de Madrid! Gracias por tu confianza y esperamos verte pronto de regreso. Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hello Sonia!Your positive review is the pep in our step today. We appreciate it!We're thrilled to hear that you loved our prime location and found our team to be top-notch. We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi Mohammad,Thank you for such an awesome review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.Consider us your home in Madrid Hope to see you back soon,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ebony,Thank you for sharing your opinion of your stay with us.We're thrilled to hear that you loved our prime location and found the hotel in tip-top shape! Our team works hard to keep everything clean and comfy for our guests. We noticed that you rated our service at 80% and room amenities at 60%. We're sorry if we didn't quite meet your expectations in these areas. Our friendly insiders are always ready to help, and we're constantly looking for ways to improve our amenities. We'd love to hear any specific suggestions you might have for us!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Hi there Vic,Thank you for taking the time to share your review. We're thrilled to hear that you found our location perfect for exploring Madrid and that you enjoyed our hip rooftop! However, we're sorry to hear that the noise from Gran Via was a bit bothersome during your stay. For future visits, we recommend requesting a room with an interior or rooftop view, which tends to be quieter. We do hope to welcome you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Jenny, Thank you for taking the time to share your review with us.We're thrilled to hear that you loved our excellent location and delicious breakfast! It's always great to know that our guests are enjoying the best of what we have to offer. We hope to see you again soon for another INNcredible stay in the heart of Madrid!We hope your next visit is just around the corner!All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator