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Reviews of Aparthotel Fontanellas Playa

4 out of 5
Aparthotel Fontanellas Playa
Calle Caravel la, S/N, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1177 reviews" "
Rating 8 - Good. 491 out of 1177 reviews" "
Rating 6 - Okay. 102 out of 1177 reviews" "
Rating 4 - Poor. 40 out of 1177 reviews" "
Rating 2 - Terrible. 15 out of 1177 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, ideal and peaceful location. Walkable to bars and restaurants. Hotel food and drinks, are reasonably priced.
Stayed 4 nights in Mar 2024
Response from Reception on 22 Mar 2024
Dear Emma,Please share your review with us. We are pleased to know that the aparthotel has been to your liking. We are looking forward to make our Aparthotel Fontanellas Playa your choice again in the future.Thank in advance for your visit and we hope to see you soon.Yours sincerely.

10/10 Excellent

Arturas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, exactly as in description
Stayed 4 nights in Mar 2024
Response from Recepcion on 7 Mar 2024
Dear Arturas, Thanks for your nice review.We would be glad to welcoming you again.Best Regards

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the property and service. Only downside was our second visit to the hotel buffet. First visit food very good. Second time, almost all the hot food items (except the items grilled to order) were cold and exceedingly unappetizing- including soup, vegetable dishes, meat dishes and pasta. -barely room temperature. Probably a food safety issue as well. The heat lights ovet the food seems to be just for show as they do not keep the food warm.You need to be there in the first few minutes after the buffet opens when the food is hot (our first visit) and not an hour late when the food is allowed to cool off (our second visit). Told the hostess of the problem as we left...unclear if anything will be done to rectify. Otherwise a wonderful hotel.
Stayed 5 nights in Feb 2024
Response from Recepcion on 29 Feb 2024
Dear Brian,Thank you for sharing your review with us. We are pleased to know that the hotel has been to your liking.We hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for visiting and we hope to see you soon.Sincerely,Reception

2/10 Terrible

Phillip

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I'll start off by saying the staff was great in trying to accommodate for our concerns. But ultimately fell short. There was a horrendous smell coming from the kitchenette drainage. A custodian came to try to fix it. The whole kitchenette cabinets ended up falling on him. They weren't properly fastened to the wall. The moved us rooms for the night. Next day we were reassigned the same smelly room. It was never fixed. We just had to keep to the bedroom area to avoid the smell. After a few days, we deduced that this property has major drainage issues. The smell becomes potent when the buffet is open, leading us to deduce that the kitchen water is backing up in our kitchenette. Also, the walls are paper thin. We can have our neighbors having a normal volume conversation and we can hear exactly what they were saying. This place is definitely not a 4 star hotel. You've been warned.
Stayed 5 nights in Jan 2024
Response from recepcion on 14 Feb 2024
Dear Phillip,Thank you for your feedback. We have taken note of your comments which are very helpful in order to improve our guests-experience.Yours sincerely, La Dirección.

8/10 Good

Iuliia

Stayed 1 night in Dec 2023
Response from Recepcion on 14 Feb 2024
Dear Guest: Thank you for your feedback. We are glad to hear that we have met your expectations. We hope see you in the future.Yours sincerely, La Dirección

10/10 Excellent

Henrik

Stayed 1 night in Nov 2023
Response from recepcion on 14 Feb 2024
Dear Guest: Thank you for your feedback. We are glad to hear that we have met your expectations. We hope see you in the future.Yours sincerely, La Dirección

10/10 Excellent

Paul

Stayed 4 nights in Oct 2023
Response from Recepcion on 3 Nov 2023
Dear Paul,Thanks for helping us for your positive feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Julie

Stayed 5 nights in Oct 2023
Response from Recepcion on 3 Nov 2023
Dear Julie,,Thanks for helping us for your positive feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

6/10 Okay

Manfred Otto

Stayed 2 nights in Oct 2023
Response from Recepcion on 3 Nov 2023
Dear Manfred Otto,Thanks for your feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Deirdre

Stayed 3 nights in Oct 2023
Response from Recepcion on 3 Nov 2023
Dear Deirdre,Thanks for your feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

4/10 Poor

Jesse PM

Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Thanks for your feedback. We hope to see you soon at our Fontanellas Aparthotel.

10/10 Excellent

Eunice

Travelled with group
I really enjoyed my stay here. The hotel is located in a great area, right in front of the beach. The hotel is well kept and modern, the pool is a good size with lots of lounge chairs. There is a great restaurant on site. Our room was a good size. The beds and pillows were comfortable. We had a small balcony. The staff was so nice and friendly and excited to guide us where to visit. I totally recommend staying here.
Stayed 1 night in Oct 2023
Response from Recepcion on 14 Oct 2023
Dear Eunice,Thanks for helping us for your positive feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff
Stayed 11 nights in Sep 2023
Response from Front Desk Aparthotel Fontanellas Playa on 13 Oct 2023
Dear Ken,Thanks for helping us for your positive feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Shelley Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near to the beach, airport, shops, good facilities, helpful staff
Stayed 3 nights in Oct 2023
Response from Recepcion on 3 Nov 2023
Dear Shelley Marie,Thanks for your feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

NICOLAS

Stayed 2 nights in Oct 2023
Response from Front Desk Aparthotel Fontanellas Playa on 13 Oct 2023
Dear Nicolas,Thanks for your feedback.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Dominique

Liked: Cleanliness, property conditions & facilities
Very professional and friendly staff.
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
Dear Dominique,Thank you for sharing your review with us. We are pleased to know that the hotel has been to your liking.We hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for visiting and we hope to see you soon.Sincerely,

6/10 Okay

jakob

Stayed 7 nights in Sep 2023
Response from Front Desk on 12 Oct 2023
Dear Jakob,Thank you for sharing your review with us. We are pleased to know that the hotel has been to your liking.We hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for visiting and we hope to see you soon.Sincerely,

6/10 Okay

Sedat

Travelled with family
Stayed 9 nights in Sep 2023
Response from Reception on 5 Oct 2023
Dear SedatThank you for your comment. The level of service you described is not what we want to aspire to and your review will certainly be helpful in improving it.We apologize for what has not been to your liking and we invite you to give us another chance in the future.Hoping to welcome you back to Aparthotel Fontanellas Playa.Sincerely

10/10 Excellent

Charlotte

Stayed 4 nights in Sep 2023
Response from Recepcion on 4 Oct 2023
Dear Charlotte,, We are pleased to hear that the hotel was to your liking. We are pleased to know that the hotel has been to your liking.We do hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for your visit and we hope to see you soon.Yours sincerely,

8/10 Good

John Erik

Stayed 7 nights in Sep 2023
Response from Front Desk on 1 Oct 2023
Dear John,We are pleased to hear that the hotel was to your liking. We are pleased to know that the hotel has been to your liking.We do hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for your visit and we hope to see you soon.Yours sincerely,

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location, very clean. Helpful staff
Stayed 6 nights in Sep 2023
Response from Front Desk on 1 Oct 2023
Dear Julie,We are pleased to hear that the hotel was to your liking. We are pleased to know that the hotel has been to your liking.We do hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you for your visit and we hope to see you soon.Yours sincerely,

10/10 Excellent

Christ

Stayed 7 nights in Sep 2023
Response from RECEPCION on 22 Sept 2023
Dear Wenche,We would like to thank you for sharing your review with us.We are delighted to hear that you enjoyed our hotel.We hope that our Aparthotel Fontanellas Playa will be your choice again in the future.Thank you very much for your visit and we hope to welcome you again soon.Kind regards,Reception

8/10 Good

Ioan-Mihai

Stayed 6 nights in Sep 2023
Response from APARTHOTEL FONTANELLAS FRONT DESK on 12 Sept 2023
Thank you for your review, hope to see you soon!

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel on the beach! We stayed in the penthouse room and the view was amazing! Highly recommended
Stayed 1 night in Sep 2023
Response from RECEPCION on 7 Sept 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Thi Huyen

Stayed 5 nights in Aug 2023
Response from RECEPCION on 3 Sept 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Sergio Nicola

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from RECEPCION on 31 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

sanghee

Stayed 5 nights in Aug 2023
Response from RECEPCION on 31 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Majid

Stayed 4 nights in Aug 2023
Response from RECEPCION on 26 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Alexander

Stayed 7 nights in Aug 2023
Response from RECEPCION on 26 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Kelly Christine

Stayed 8 nights in Aug 2023
Response from RECEPCION on 26 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Julie

Liked: Amenities, property conditions & facilities
It’s amazing location , staff , food everything is amazing except the cold spa
Stayed 5 nights in Aug 2023
Response from RECEPCION on 11 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Victoria

Stayed 1 night in Jul 2023
Response from RECEPCION on 31 Aug 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Kayla

Liked: Cleanliness, amenities, property conditions & facilities
Room was much bigger than I expected which was a nice surprise! Had everything I needed, pool was beautiful. The beach is right across the street as well!
Stayed 1 night in Jul 2023
Response from Front Desk Aparthotel Fontanellas Playa on 23 Jul 2023
Dear Annamaria Szenasi,Thanks for your help and information.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Moa

Stayed 7 nights in Jul 2023
Response from Front Desk Aparthotel Fontanellas Playa on 23 Jul 2023
Dear guest,Thanks for your help and information.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

6/10 Okay

Michael

Stayed 1 night in Jul 2023
Response from Front Desk Aparthotel Fontanellas Playa on 23 Jul 2023
Dear guest,Thanks for your help and information.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Louise

Stayed 7 nights in Jul 2023
Response from Front Desk Aparthotel Fontanellas Playa on 23 Jul 2023
Dear guest,Thanks for your help and information.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Iben

Stayed 10 nights in Jul 2023
Response from Recepcion on 19 Jul 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with friendly staff and a excellent breakfast buffet
Stayed 7 nights in Jul 2023
Response from Front Desk Aparthotel Fontanellas Playa on 18 Jul 2023
Dear Andrew,Thanks for your nice review, we are glad that you choose to stay with us and hope to meet your expectations again.We are looking forward to seeing you again at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

jørgen

Stayed 11 nights in Jun 2023
Response from Front Desk Aparthotel Fontanellas on 18 Jul 2023
Dear Jorgen,Thanks for your nice review, we are glad that you choose to stay with us and hope to meet your expectations again.We are looking forward to seeing you again at Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Emmanuel

Great hotel for couple
Great place to stay on the beachfront. Hotel staff was great and very helpful. Esther on the reception desk was very helpful with any queries or questions I had and any issues she helped to resolve. Lorena in the serving staff showed great service day in and day out she always had a great personality and was a great waitress. Had an amazing time would recommend
Stayed 7 nights in Jul 2023
Response from Recepcion on 14 Jul 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Kim-Andre

Stayed 7 nights in Jul 2023
Response from Recepcion on 13 Jul 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay so much. Staff were really attentive, we were able to check in early, ordered us taxi back to airport which arrived in minutes. Facilities were good and kept clean, and the breakfast choice was great. Only comment we would add for improvement would be just a bit of a touch up in the bedroom/bathroom would go a long way. Overall, great stay though - thank you
Stayed 5 nights in Jul 2023
Response from Recepcion on 13 Jul 2023
Dear Customer,Thank you for your help and information.We look forward to your visit to the Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Julie

Stayed 5 nights in Jun 2023
Response from Front Desk Aparthotel Fontanellas Playa on 9 Jul 2023
Dear Gabor Szegedi,Thanks for your help and information.We are looking forward to seeing you at Aparthotel Fontanellas Playa 4*Best regards,

8/10 Good

Magdalena

Stayed 4 nights in Jun 2023
Response from Recepcion on 23 Jun 2023
Dear Magdalena, Thanks to chare with us your opinion.We would be glad to welcoming you again in our place.Best regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Can’t wait to go back
Great location. Lovely view from balcony. Clean and modern 1 bedroom appt. Fridge and small kitchen handy if needed. Lovely walk in shower. Excellent breakfast with lots of choices, great value, fresh omelettes and pancakes. Also including Champagne on Sunday morning! Great size pool and when we were there plenty of spare sunbeds. Pool bar in a great spot along the seafront to watch the sunset whilst having a drink. Bus stop around the corner to Palma. Fabulous promenade with lots of bars and restaurants to chose from.
Stayed 5 nights in Jun 2023
Response from Recepcion on 15 Jun 2023
Dear Sarah, Thanks to chare with us your opinion.We would be glad to welcoming you again in our place.Best regards,

10/10 Excellent

Isabel

Stayed 11 nights in Jun 2023
Response from Recepcion on 15 Jun 2023
Dear Isabel, Thanks to chare with us your opinion.We would be glad to welcoming you again in our place.Best regards,

2/10 Terrible

Petr

Stayed 3 nights in Jun 2023
Response from Recepcion on 14 Jun 2023
Dear Petr,, Thanks for your review.Best Regards,

10/10 Excellent

Ida

Stayed 6 nights in Jun 2023
Response from Recepcion on 14 Jun 2023
Dear Ida, Thanks to chare with us your opinion.We would be glad to welcoming you again in our place.Best regards,

10/10 Excellent

Jocelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay, the food was very reasonable and delicious, the staff were very friendly and helpful and the location was wonderful being right on the beach!
Stayed 7 nights in May 2023
Response from Front Desk on 11 Jun 2023
Dear Jocelyn, Thanks to chare with us your opinion.We would be glad to welcoming you again in our place.Best regards,

10/10 Excellent

Michael Philip

Stayed 4 nights in May 2023
Response from Recepcion on 2 Jun 2023
Dear Guest: Thank you for your feedback. We are glad to hear that we have met your expectations. We hope see you in the future.Yours sincerely, La Dirección