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Reviews of DoubleTree by Hilton Manchester Airport

4 out of 5
DoubleTree by Hilton Manchester Airport
Outwood Lane Ringway Mancheste, Manchester Airport, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 115 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for early morning flight. Nothing took my fancy on the evening menu so ended up getting a sandwich from a supermarket
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 15 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and train station. Cookies and water at check in... nice touch
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 12 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located within walking distance to the airport. It has a restaurant and comfortable beds.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and service
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and service!
Stayed 2 nights in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here after a late flight back, just needed somewhere to rest, this did exactly what we wanted, simple to check in, nice big, clean room, excellent
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Manchester Airport on 9 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Michael Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 2 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

2/10 Terrible

Xiao

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and smell room
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 2 Apr 2024
It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was not indicative of the level of service you have come to expect and more importantly deserve when choosing the Hilton family for your travels. I trust you will accept that the difficulties experienced are certainly not reflective of our normal standards.Thank you once again for your comments as it is only through our guest comments can we look to improve the service we provide. Once again, I apologise for the issues you experienced and I do hope we can restore your faith in Hilton. Kind Regards

8/10 Good

john

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 16 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Clare

Liked: Staff & service
Good
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 26 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay , staff and hotel lovely thank you
Stayed 2 nights in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 19 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Walking distance to the Airport Terminals
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 18 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 15 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No way to easily and safely walk from the terminal to the hotel and vice-versa. Most of the connecting roads are only for cars and feel unsafe for a pedestrian. I walked it only once, near midnight, and there was a lot of traffic.
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 13 Mar 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards

2/10 Terrible

Ahmed

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 3 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Could you please share with us some more details about your stay? Kind Regards

6/10 Okay

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Hotel is in a good location but I wouldn't really stay if not for that... Pillows awful and only on per person Food average but expensive and despite booking for 3 people room was only set up for 2 in terms of towels, cups etc....
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 8 Mar 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was not indicative of the level of service you have come to expect and more importantly deserve when choosing the Hilton family for your travels. I trust you will accept that the difficulties experienced are certainly not reflective of our normal standards. Thank you once again for your comments as it is only through our guest comments can we look to improve the service we provide. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Once again, I apologies for the issues you experienced and I do hope we can restore your faith in Hilton.

8/10 Good

Jad

Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Manchester Airport on 25 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with useful shuttle service. Food in restaurant was good
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 19 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Got there for 1 nights stay after a long flight only to be told parking extra at £15 for 1 night .. cash cow I think
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton Manchester Airport on 15 Feb 2024
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards

8/10 Good

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room great location - food was great and restaurant staff too (little bit expensive) but service was top notch. The only slight negative was noise from the corridor with inconsiderate noisy families - may quiet floors could improve that
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 6 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

6/10 Okay

Angela, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is an airport hotel, nothing spectacular but does the job. Walking to the airport included crossing a very busy road. Bearing in mind terminal 1is just across the road and only takes 5 minutes to walk, the £4.50 cost for a minibus transfer from the hotel to the airport seems steep, but I don’t know his far away the other terminals are.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 31 Jan 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Kenneth, Ridgewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 1 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 30 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A friendly, clean and comfortable hotel.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 17 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Teddyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 15 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Double Tree Manchester Airport
Nice room with everything you needed apart from a bottle of water in the room. Staff were really friendly and welcoming especially the restaurant team. Great sense of humour.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 11 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

John

Business traveller
Liked: Amenities
There was a problem with the tv remote which would not turn off the tv. Only a small issue which did not really affect the stay
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

JESAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience overall.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located near airport
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to hotel and airport
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Sunna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Perfect place tonrest in between flights.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

2/10 Terrible

Mathew

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a time to leave your feedback. It looks like we didn't provide the service you expected. Please let us know what are the matters that marred the overall enjoyment of your stay. Kind Regards

8/10 Good

Mei Sheung Louisa

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 25 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Manchester airport.
Everything was as it should be. Had to pay £10 for shuttle bus which was unexpected. I didn't have to pay this when I stayed at other similar nearby hotels. Need to take this into consideration when comparing prices.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Alice

Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 10 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid airport experience
Solid airport experience. Stayed a night before a flight. Shuttle (paid) worked well. Hard to walk to terminals given layout of airport. The dinner at the restaurant was surprisingly good.
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton Manchester Airport on 8 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

4/10 Poor

K

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 5 Jan 2024
Thank you for your review following your recent stay with us. I am truly sorry to see that you was not happy with your stay. We would appreciate more feedback about your stay. Kind Regards

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to fault
Comfortable, clean with great service.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 31 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Ian, Stoke on Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 3 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay and reception staff were friendly and helpful. The welcome warm cookie a nice added bonus! I would recommend and stay again.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 27 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

I R

Liked: Cleanliness, property conditions & facilities, room comfort
Hi standards as always
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 27 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
We stayed for one night and it was lovely, every single member of staff was so kind, welcoming and happy. They had a little christmas treasure hunt on for the children which i thought was fantastic. They also had a little play room which was a bonus as i didnt know it was there. Two minor negatives- firstly i had to pay extra on top of my booking to park my car in their car park which i was unaware of and secondly our room had a bit of a urine odour, housekeeper came to try and rectify this but wasnt able to do so and unfortunately the window in our room was broken and so wouldnt open.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 22 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Thank you for your loyalty and I hope we will be able to restore your faith in Hilton again. Kind Regards

10/10 Excellent

GIUSEPPE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. Service and room
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 22 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 22 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 8 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, quiet, had a restaurant, and was within walking distance of the airpirt.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 18 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Denis, Leeds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a good all around place to stay if you are catching a flight from Manchester Airport the next morning or simply can’t get home from Manchester Airport due to late flight arrival. Very impressed
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 18 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 18 Dec 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'm a big fan of this hotel. It is starting to show some signs of wear but it's clean and very comfortable. Sadly the dining room service leaves a lot to be desired. The food is great, but the service staff feel inexperienced whether finding a table, thinking about proximity to other diners or cleaning the table next to us while we were still eating... when table servers are bringing drinks they need extra training on handling of glasses etc. Just not as thoughtful as the food itself. Breakfast and Bar service is great. The breakfast buffet close to the best we've had! We will absolutely be back again and soon, but for the comforts of the room and breakfast, less so for the dinner service.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 15 Dec 2023
Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Once again, please accept my most sincere apologies and thank you for taking the time to highlight your concerns, as it is only through such feedback that we are able to constantly improve our products and services. Thank you for your loyalty and I hope we will be able to restore your faith in Hilton again. Kind Regards

4/10 Poor

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Manchester Airport on 15 Dec 2023
Thank you for taking a time to leave your feedback. It looks like we didn't provide the service you expected. Please let us know what are the matters that marred the overall enjoyment of your stay. Kind Regards