Dear Lucy,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that our location suited your needs perfectly. It's fantastic to know that you found our staff super friendly and helpful—we'll be sure to pass on your kind words to them. We strive to provide a comfortable and accommodating experience for all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd love to welcome you again!Warm RegardsAdam GreenwayFront Office Manager

Good Evening Alison,Thank you for choosing to leave us a review; we are glad to hear you found Ibis Styles Portland Street absolutely lovely!Thank you for scoring us 5 out of 5!We look forward to welcoming you again soon!Kind Regards,Front Office Supervisor.

Hello Zoe,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay.It deeply concerns us to learn about the various issues you encountered, from the tired room decor and dirty-looking carpet to the damaged window and malfunctioning heating. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for falling short of your expectations in these areas.We are also disappointed to hear about the interaction you had with our restaurant staff, and we apologize for any rudeness you experienced. This is certainly not reflective of the level of service we aim to provide, and we will address this matter with our team to ensure it does not happen again.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will be taking immediate action to address the issues you have raised.We understand your decision not to return, but we hope that you will reconsider in the future, as we would love the opportunity to provide you with the exceptional experience that you deserve.Once again, we apologize for the inconvenience caused, and we thank you for bringing these matters to our attention.Kind Regards,Front Office Supervisor.

Good Evening Ramesh,Thank you for scoring us 4 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Good Evening EthanThank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Dear Julie,Thank you for sharing your experience with us. We're glad to hear that you appreciated the convenience of our hotel's location near shopping and dining options. However, we're sorry to learn that you found certain areas of the hotel to be tired and musty. Your feedback is important to us, and we will address these concerns to improve the overall experience for our guests. We understand your consideration for exploring other options in the future, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay. If you have any further feedback or questions, please don't hesitate to reach out to us.Warm regards Adam GreenwayFront Office Manager

Dear Dilkhumor,Thank you for highlighting the availability of halal food nearby! We understand the importance of catering to diverse dietary preferences and are pleased to know that our guests have access to a range of dining options that meet their needs. We strive to provide a comfortable and inclusive experience for all our guests, and we're glad to hear that this aspect of our location enhances your stay. If you have any specific dietary requirements or preferences, please don't hesitate to let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope you enjoy your time with us!Kind regards Adam Greenway Front Office Manager

Good Evening Jamie.Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.

Good Evening Darren,Thank you for scoring us 4 out of 5.We are grateful to hear you found it easy to get to a concert where the hotel location was. Unfortunately, we do apologise about the car park situation as we do not offer any discounted rates with any car parks but we would happily recommend, please in the future; ring the hotel as they are able to provide you with recommendations to help you out!We do hope this has not put you of from choosing to return back to us again.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Dear Edward,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are pleased to hear that your check-in experience was fast and efficient, and that you found your room to be clean. Your satisfaction is our priority, and we appreciate your compliments in this regard.However, we apologize for any inconvenience caused by the noise from the heating/air conditioning unit and the large air vent outside your room. Please rest assured that we will look into addressing these issues promptly to ensure a more comfortable stay for our guests in the future.We are sorry to hear about the view from your room and the inconvenience caused by the fallen shower dispenser. We will take immediate steps to rectify these issues and ensure that they do not recur.We are glad to hear that you found the towels and bathroom to be clean. Maintaining cleanliness and hygiene standards is of utmost importance to us, and we are pleased that you recognized our efforts in this regard.We understand your concerns about the noise from the vent, and we appreciate your feedback regarding room 518. We will make a note of your preference to avoid this room in the future.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there is anything further we can do to assist you or if you have any additional feedback to share, please do not hesitate to contact us directly.Kind regardsAdam GreenwayFront Office Manager

Dear Steven,I apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the lack of information provided upon arrival and the noise disturbance in your room is deeply concerning.We strive to ensure that all guests receive comprehensive information upon arrival, including details about dining options, breakfast times, and check-out procedures. It is regrettable that this was not the case during your visit, and I assure you that we will address this issue with our staff to prevent similar incidents in the future.Furthermore, I apologize for the discomfort caused by the noise disturbance in your room. We understand the importance of a peaceful environment for a restful stay and will investigate the source of the mechanical noise to rectify the issue promptly.Regarding the comfort of the bed, we appreciate your feedback and will take it into consideration as we continually strive to enhance the quality of our accommodations.We value your feedback as it helps us identify areas for improvement, and I sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.Kind regards Adam GreenwayFront Office Manager

Sorry to hear your stay was not satisfactory.

Good Evening Paul,Thank you for scoring us 5 out of 5.We look forward to welcoming you!Kind Regards,Front Office Supervisor.

Dear John,Thank you for taking the time to leave a review. We value all feedback from our guests as it helps us to continuously improve our services. If there are any specific concerns or areas where we can enhance your experience, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Kind regardsAdam Greenwayfront Office Manager

Good Evening Christopher,We are glad to hear you found the bed comfortable as well as the package on a third party with the room and breakfast included is a lot cheaper than the room itself!We do hope to welcome you again where you will select the package of your next stay.Kind Regards,Front Office Supervisor.

Dear Birgit,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel, particularly our super central location near shops, trams, and restaurants. We're also glad to hear that you found our rooms to be clean and comfortable. Additionally, we're pleased that you enjoyed the variety and selection at our breakfast buffet. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Kind regards Adam GreenwayFront Office Manager

Dear Dionne,Thank you for choosing to stay with us and leaving us a great review.Kind regards Adam GreenwayFront Office Manager

Good Evening Sam,Thank you for scoring us 5 out of 5.Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Good Evening Adegboyega,Please do not misunderstand this as you are able to check in after midnight or later however, the hotel needs to know in advance!Thank you for scoring us 5 out of 5!Kind Regards,Front Office Supervisor.

Dear Andrew,Thank you for staying with us at the Ibis Styles Manchester and for taking the time to review your stay. We look forward to hosting you again in the future.Kind regards Adam GreenwayFront Office Manager

Good Evening John,We are glad to hear you found the Ibis Styles Portland Street to be close to the transports you needed to access.Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.

Good Afternoon Charles,Thank you for scoring us 5 out of 5.Kind Regards,Front Office Supervisor.

Dear Jonathon,Thank you for your wonderful feedback!We're delighted to hear that you had a great experience at our property and that our staff, especially Cindy, made a positive impression on you. Providing exceptional service and creating a friendly atmosphere for our guests is always our top priority, and we're thrilled that Cindy's attentiveness and friendliness made your stay memorable.We truly appreciate your kind words and recognition of our staff. It would be our pleasure to welcome you back for another enjoyable stay in the future!Warm regards,Adam GreenwayFront Office Manager

Good Evening Tyler,Thank you for scoring us 5 out of 5.We are glad to hear you found the check-in to be straightforward!We look forward to welcoming you again!Kind Regards,Front Office Supervisor.

Good Evening Shona,Thank you for choosing to leave us a review!It is grateful to hear you found the hotel great alongside with the location of Ibis Styles Portland Street.We are glad the Manchester Arena is a walking distance!Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

We are sorry to hear your stay was not satisfactory.

Dear ZAK,Thank you for sharing your positive experience with us. We appreciate your feedback and are delighted to hear that you found our hotel to be a nice, affordable, and clean option for a short stay, especially during layovers or business meetings.We take note of your observation about some of the decor needing a bit of attention, and we'll certainly consider ways to enhance that aspect of our accommodations. Your understanding of the balance between affordability and amenities is valued, and we're glad to know that you found the overall experience pleasing.Maintaining a clean and cozy environment is a top priority for us, and we're thrilled that this was reflected in your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back on your future visits.If there are any specific suggestions you have or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,Adam GreenwayFront Office Manager

Good Evening R,Thank you for scoring us 10 out of 10!Thank you for choosing to stay with us and we do hope to welcome you again!Kind Regards,Front Office Supervisor.

Good Afternoon Margaret,Thank you for scoring us 4 out of 5.Kind Regards,Front Office Supervisor.

Dear Jogen, Thank you for taking the time to leave us a great review, we hope you enjoyed your stay with us.Kind regardsAdam GreenwayFront Office manager

Dear Finn, Thank you for taking the time to leave us a review. We are sorry to hear that we have not met your expectations on this occasion. We hope that you give us another chance to serve you again in the future.Kind regards Adam GreenwayFront Office Manager

Good Evening Anonymous,Thank you for choosing to leave us a review!Thank you for scoring us 8 out of 10.We do hope to see you again soon!Kind Regards,Front Office Supervisor.

Hello Silvia, Thank you for the great review, We look forward to welcoming you back again on your next trip to Manchester.Kind regards Adam GreenwayFront Office Manager

Dear Malcolm,We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would appreciate more details about your concerns so we can address them promptly.Your satisfaction is our top priority, and we would like to understand better what went wrong during your stay. Please feel free to share more information, and we'll do our best to rectify any issues and improve our services.If you prefer, you can also reach out to our customer service directly to discuss your experience in more detail. We value your input and hope to have the opportunity to make things right.Thank you for bringing your concerns to our attention.Sincerely,Adam GreenwayFront Office Manager

Good Evening Molly,Thank you for scoring us 5 out of 5.We look forward to welcoming you again!Kind Regards,Front Office Supervisor.

Dear Daniel,Thank you so much for sharing your wonderful experience during your stay with us. We're thrilled to hear that our convenient location near the station made your unexpected visit more manageable.It's truly heartening to know that you found your room on the 7th floor to be spacious, immaculate, and exceeding your expectations. We take great pride in providing our guests with comfortable and well-appointed accommodations, and your positive feedback affirms our efforts.We're delighted that the amenities, including the large bed, 42-inch TV, and well-equipped bathroom, contributed to your overall satisfaction. We understand the importance of a good night's sleep, and we're glad to have met your expectations in this regard.Your kind words about our staff and the serene atmosphere of the room mean a lot to us. We look forward to welcoming you back on your next visit. If there's anything specific you'd like for your future stays, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we appreciate your feedback.Warm regards,Adam GreenwayFront Office Manager

Good Evening Daryl,Thank you for choosing to leave us a review and thank you for scoring us 5 out of 5.We are glad to hear you found the staff to be friendly as well as the location being convenient for you near the public transport as well as easy for access to the shops!Thank you for choosing to stay with us and we do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

Dear Jessie,Thank you for taking the time to share your recent experience with us. We appreciate your kind words about our polite and attentive staff. It's always rewarding to hear positive feedback regarding our service.We also value your constructive comments about the condition of the rooms and hallways. Your feedback is essential to us, and we apologize for any inconvenience caused by the current state of our facilities. Rest assured, we take your comments seriously, and we are already working on plans to address the issues you mentioned.Improving the overall ambiance and ensuring more natural daylight in the rooms are priorities for us, and we are committed to making the necessary changes. We hope to provide a more comfortable and enjoyable experience for our guests in the future.We appreciate your business and hope to welcome you back for an improved stay in the near future. If you have any further suggestions or concerns, please feel free to reach out.Warm regards,Adam GreenwayFront Office Manager

Dear Shantel,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations, and we truly value your insights. We take all feedback seriously as it helps us identify areas for improvement.If you could provide more details about your concerns or any specific issues you encountered during your stay, it would be immensely helpful for us to address them effectively. Our goal is to ensure all our guests have a positive and enjoyable experience, and we apologize if we fell short in your case.We appreciate your feedback and hope to have the opportunity to better serve you in the future. If you have additional details you'd like to share or if there's anything we can do to address your concerns, please don't hesitate to contact us directly.Best regards,Adam Greenway

Hello,Thankyou for taking the time to review us and we hope to serve you again in the future.Kind regardsAdam Greenway

Good Evening Danielle,Thank you for rating us 10 out of 10.We do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

We do apologise to hear your stay was not satisfactory.

Good Evening Davina,Thank you for rating us 5 out of 5.We do hope to welcome you again soon!Kind Regards,Front Office Supervisor.

We do apologise to hear about your experiences you encountered during your stay.

Dear Silvia,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We would like to learn more about the specific issues you encountered during your stay to better understand and rectify them. Your satisfaction is important to us, and we take every guest's feedback seriously. If you could provide more details or reach out to our management directly, we would be grateful for the chance to make amends and improve our services.We value your perspective and hope to have the opportunity to welcome you back in the future for a more positive experience.Best regards,Adam GreenwayFront Office Manager

Good Evening Christopher,We are glad to hear you found the room to be clean unfortunately, we are glad to hear the staff offered you a fan as you are able to fully turn the air con unit off. However, we do not offer baths in our bedrooms as we only provide showers. Also, we always have good reviews about the staff being friendly and professional!We do apologise to hear about your experiences you encountered but we do hope this has not put you of from choosing to return back to us again!Kind Regards,Ibis Styles Portland Street.

Good Evening Jonathan,Thank you for leaving us a review and scoring us 10 out of 10!We are glad to hear you have chosen to stay with Ibis Styles Portland Street more than once as well as it is wonderful to hear you were never disappointed during your stay! On the other hand, we are so pleased to hear you found the breakfast within the Jamboree Restaurant to have been improved with the hot and cold buffet options!Thank you for choosing to stay with us and we do hope to welcome you again in the near future!Kind Regards,Front Office Supervisor.

We do apologise to hear about your experiences you encountered during your stay. Also, we do provide coffee and milk sachets upon request however, there is a set limit during the time of being given therefore, unsure why you was told no.

Good Evening Lisa,Thank you for rating us 10 out of 10.We do hope to welcome you again soon!Kind Regards,Front Office Supervisor.