I stayed at this property with my friend for one night to attend a concert. Location wise this hotel was great as it was only a 5 minute walk to the o2 ritz arena. Check in was quick and simple, you have the opportunity to check in via a tablet or go to a staff member instead. We checked in with the staff as this was quicker. The staff member on the desk was super friendly and welcoming.
The room was a decent size, lots of space to move around. The bed was a superking and the bathroom had everything you need. The lighting is quite dim in the room but this is to be expected in winter. The room was clean however it wasn’t cleaned to the highest of standards. Two of the pillows on the bed had stains, one of them stained with what looked to be dried blood and the bedsheets underneath also had stains, these looked like bleach stains presumably from the cleaners. The staff on shift however were polite and came to change the pillows no questions asked. We were also offered complimentary breakfast because of this.
If you need an affordable place to stay in the city centre this is a decent hotel, it would just be better if it was cleaned to a higher standard.