Exterior

Reviews of Mercure Manchester Piccadilly Hotel

4 out of 5
Mercure Manchester Piccadilly Hotel
Portland Street, Manchester, England

Reviews

7.0

Good

Rating 10 - Excellent. 282 out of 1007 reviews" "
Rating 8 - Good. 248 out of 1007 reviews" "
Rating 6 - Okay. 200 out of 1007 reviews" "
Rating 4 - Poor. 151 out of 1007 reviews" "
Rating 2 - Terrible. 126 out of 1007 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Charlotte

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the property is a little dated and needs some upgrades. This is particularly related to the key card system as the keys don’t work if they go near your phone. The staff were friendly on the whole and willing to help. The breakfast was lovely and the view was appreciated when eating in the restaurant.
Stayed 2 nights in Mar 2024
Response from Raisa GCM on 23 Mar 2024
Dear Charlotte, Thank you for taking the time to provide us with your feedback. We appreciate your kind words regarding our friendly staff, lovely breakfast, and the enjoyable view from our restaurant.We apologize for any inconvenience caused by the key card system. We understand that this can be frustrating, especially when it interacts with mobile devices. Please rest assured that we are actively looking into solutions to improve this aspect of our property.Your comments are valuable to us as we strive to enhance our guests' experiences. We hope that despite this issue, you were able to enjoy your stay with us. Should you choose to stay with us again in the future, we will do our best to ensure a smoother and more enjoyable experience for you.If there's anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back again soon.Kind Regards, Raisa Guest Care Manager

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We could hear everyword spoken in the other rooms.. we could even hear someone being sick. Needs soundproofing
Stayed 1 night in Mar 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, rooms are spotless , location is ideal 👌
Stayed 1 night in Mar 2024
Response from Raisa Meeram GCM on 10 Mar 2024
Dear Margaret, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spotless rooms and ideal location contributed to your experience. Providing a comfortable and clean environment for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Raisa

8/10 Good

mate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deep Shah Guest Relations Manager on 5 Mar 2024
Dear Mr. Mate,Thank you for taking the time to share your feedback and for choosing Mercure Manchester Piccadilly. We're delighted to hear that you had a positive experience during your stay. Your 4 out of 5 rating is greatly appreciated!If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear them. Our team is always here to ensure your future visits are even more enjoyable.Looking forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deep Shah Guest Relations Manager on 5 Mar 2024
Dear Mr. Janet,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your 4 out of 5 rating and value your input.Your comments are important to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Deep ShahGuest Relations Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was lovely and clean and a good size The staff was very friendly and helpful
Stayed 1 night in Feb 2024
Response from Deep Shah Guest Relations Manager on 29 Feb 2024
Dear Sharon,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at Mercure Manchester Piccadilly. Our team takes pride in maintaining clean and spacious rooms, and we're glad it made a positive impact on your stay. Your kind words about our friendly and helpful staff are truly appreciated. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

Luke

Stayed 1 night in Feb 2024
Response from Raisa Meeram GCM on 20 Mar 2024
Dear Luke, Thank you for the fantastic review! We're thrilled that you had such a wonderful experience with us. Providing exceptional service is what we strive for, and we're thrilled to have achieved that with you. Your satisfaction is our ultimate reward, and we can't wait to welcome you back again soon.Kind Regards, Raisa Guest Care Manager

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great overnight stay x Thomas on the bar and dining room was lovey and very helpful.
Stayed 1 night in Feb 2024
Response from Raisa GCM on 25 Feb 2024
Dear Doreen, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great overnight stay and that Thomas provided excellent service at the bar and dining room.We greatly appreciate your kind words and will be sure to pass along your compliments to Thomas and the rest of our team. It's always wonderful to hear when our staff's efforts contribute to a memorable stay for our guests.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Raisa Guest Care Manager

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one night visit on a Saturday in February. Parking was very convenient at the hotel. We found the room clean but a little compact and we were disappointed that there wasn’t any chairs in the room so if you want to sit down you could only use the bed. We didn’t dine so I’m can’t comment here. The hotel was busy ad seemed well maintained.
Stayed 1 night in Feb 2024
Response from Alex C GCM on 23 Feb 2024
It sounds like your stay at Mercure Manchester Piccadilly had positive aspects, such as convenient parking and a clean room. It's unfortunate, though, that the room was a bit compact and lacked chairs for seating. This is valuable feedback for us, as it helps to understand what amenities guests expect and where we can improve.It's good to hear that our hotel seemed well-maintained, even during a busy period. This suggests that our hotel staff is doing a good job of keeping the property in good condition.Overall, it seems like your stay was satisfactory, but there are areas for improvement, such as room size and amenities. This kind of feedback is valuable , as it helps to identify areas for improvement and ensure a better experience for future guests.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing the restaurant times, when your in at 9.15pm and you wave the girl waitress over and she decides to clear the table instead of serving you, and then to finally get hold of some one els for them to say they have stopped serving, we have a drink and they serve another table with food. Not happy. Until then I would say perfect hotel, staff friendly
Stayed 2 nights in Feb 2024
Response from Alex C GCM on 21 Feb 2024
Thank you for providing more details about Claes's stay at Mercure Manchester Piccadilly. It's unfortunate that the experience at the restaurant was not up to par. Being told that the restaurant has stopped serving when other tables are still being served can understandably be frustrating.It seems like the timing of the restaurant's closing and the communication between the waitstaff and the guests could be improved. This feedback is valuable for the hotel, as it helps them identify areas for improvement and ensure a better experience for future guests.It's good to hear that you found the hotel staff friendly, until the restaurant incident, the stay was perfect. Hopefully, the hotel can address the issue with the restaurant timing and ensure that all guests have a positive dining experience

10/10 Excellent

Trudy

Really nice hotel and the staff are so helpful
Stayed 1 night in Feb 2024
Response from Deep Shah Guest Relations Manager on 17 Feb 2024
Dear Trudy,Thank you so much for your kind words and fantastic 5-star rating! We're delighted to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Our team takes pride in providing excellent service, and it's wonderful to know that you found them to be so helpful.We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Deep ShahGuest Relations Manager

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really well located hotel in central Manchester. It was clean & comfortable, the tea making facilities in the room were welcomed. However, it does suffers from street noise but once the teams stop at midnight, it's fairly quiet.
Stayed 1 night in Feb 2024
Response from Deep Shah Guest Relations Manager on 12 Feb 2024
Dear Helen,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We're thrilled to hear that you found our hotel to be well-located and appreciated the cleanliness and comfort we strive to provide.It's wonderful to know that the tea-making facilities added to your overall experience. We understand that street noise can be a concern, but we're pleased that it quieted down after midnight, allowing for a more restful stay.We appreciate your valuable input, and we look forward to welcoming you back for another enjoyable stay.Best regards,Deep ShahGuest Relations Manager

8/10 Good

Matt

Travelled with family
Liked: Staff & service
Pleasant stay and experience
Stayed 1 night in Feb 2024
Response from Deep Shah Guest Relations Manager on 10 Feb 2024
Dear Matt,Thank you for choosing Mercure Manchester Piccadilly for your stay and taking the time to share your feedback! We're thrilled to hear that you had a pleasant stay and a positive experience. Your four-star rating is greatly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much improved since last visit a year ago.
Stayed 4 nights in Jan 2024
Response from Raisa GCM on 8 Feb 2024
Dear Ronnie, We're thrilled to hear that your recent experience was much improved compared to your visit a year ago! Thank you for noticing the changes, and we appreciate your continued support. If there's anything else we can do to enhance your stay further, please let us know.Kind Regards, Raisa Meeram Guest Care Manager

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay to see a show at the ao arena.
Stayed 1 night in Feb 2024
Response from Raisa GCM on 8 Feb 2024
Dear Helen, We're delighted to hear that our hotel was perfect for your overnight stay to see a show at the AO Arena! Thank you for sharing your experience with us.Many Thanks, Raisa Meeram Guest Care Manager

2/10 Terrible

Duncan

Stayed 1 night in Jan 2024
Response from Raisa Meeram GCM on 20 Mar 2024
Dear Duncan, We're truly sorry to hear about your disappointing experience. Your feedback is crucial for us to understand where we fell short and how we can improve. We'd like to extend our sincerest apologies and invite you to reach out to us directly so we can address your concerns and hopefully regain your trust.Kind Regards, Raisa Guest Care Manager

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back to this hotel again. On-site parking (although not cheap) plus really clean rooms. Spacious. Great location
Stayed 1 night in Jan 2024
Response from Deep Shah Guest Relations Manager on 31 Jan 2024
Dear Lisa,Thank you so much for your fantastic review! We're thrilled to hear you had a wonderful stay and enjoyed our clean, spacious rooms. We appreciate your feedback on the on-site parking and are glad you found our location convenient. We look forward to welcoming you back on your next visit!Best regards,Deep ShahGuest Relations Manager

6/10 Okay

Dan

Stayed 1 night in Jan 2024
Response from Raisa Meeram GCM on 20 Mar 2024
Dear Dan, Thank you for your feedback! We're constantly striving to improve, and your insights are valuable to us. If there's anything specific you think we could do better, please feel free to let us know. Kind Regards, Raisa Guest Care Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I’ve stayed whilst on business . Great rooms , clean & comfortable. Nice big tv . Fab breakfast
Stayed 1 night in Jan 2024
Response from Deep Shah on 24 Jan 2024
Dear Richard,Thank you so much for choosing Mercure Manchester Piccadilly for your second business stay! We're thrilled to hear that you enjoyed our great rooms, clean and comfortable environment, and fabulous breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay.Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & welcoming.
Stayed 1 night in Jan 2024
Response from Deep Shah on 22 Jan 2024
Dear David,Thank you so much for your fantastic 5 out of 5 rating for Mercure Manchester Piccadilly! We truly appreciate your kind words. Your satisfaction is our top priority, and we're thrilled to hear that you had a wonderful experience. We look forward to welcoming you back for another exceptional stay.Best regards,Deep ShahGuest Relations Manager

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom wasn’t clean and there was what sounded like a party in the room next door until 5am
Stayed 1 night in Jan 2024
Response from Deep Shah on 16 Jan 2024
Dear David,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Rest assured, we take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future.We hope you'll give us another chance to exceed your expectations on your next visit.Best regards,Deep ShahGuest Relations Manager

4/10 Poor

Jade

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deep Shah on 16 Jan 2024
Dear Jade,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your input, and I'm sorry to hear that your experience fell short of expectations. Your comments are valuable to us as we strive to improve our services.If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly. We're committed to making every guest's stay enjoyable, and your insights will help us in that endeavour.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Deep ShahGuest Relations Manager

2/10 Terrible

nick

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
On arrival, £24 for 24 hours parking... not great really. Location is central, which is great. However not so great when your offered drugs or asked for spare change on every street corner is not great. Got in shower to discover 1 towel between 2 of us... there was a hand towel but it was filthy with makeup stains. Got out the shower - Hair dryer doesnt work.. staff were apologetic and replaced. The room - we booked a privilege room. Doesnt look anything like the photos and if you like a good nights sleep this hotel is absolutely not for you. The matresses as others have mentioned, are like slabs of concrete. Very dated. We arrived back to the hotel after a nighr at the AO arena only to find we had to ring a bell and wait to be let back in 😂.. Lastly, the good old full English - Not buffet as we were told. We had to order. Bacon - completely inedible as in dog treat... Eggs - snotty, didnt fancy food poisoning so also non edible So.-. All in all - completely avoid.
Stayed 1 night in Jan 2024
Response from Deep Shah, Sr. GRM on 8 Jan 2024
Dear Nick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay at Mercure Manchester Piccadilly. Your comments are invaluable, and we regret that we fell short of meeting your expectations.We appreciate your patience with the parking and the inconvenience caused by the street environment. It's disheartening to hear about the cleanliness issues and maintenance issues you encountered in your room. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made.We're also sorry to hear about your experience with the sleep quality and the inconvenience upon returning to the hotel. Please know that your comments regarding the breakfast quality have been shared with our kitchen team for immediate review.We understand your disappointment, and we genuinely hope you'll consider giving us another chance to provide you with the high-quality experience we strive to offer our guests. If you choose to return, we'll make every effort to turn your experience around.Thank you for bringing these matters to our attention.Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very central
Stayed 2 nights in Dec 2023
Response from Deep Shah, Sr. GRM on 8 Jan 2024
Dear Patrick,Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us. If there's anything specific you'd like to share about your experience, we'd love to hear it. We look forward to welcoming you back in the future.Best regards,Deep ShahGuest Relations Manager

2/10 Terrible

Breeze

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed is so uncomfortable. We’ve stayed twice this month and both times something was broken. Last time it was the bath, this time it was the air con.
Stayed 1 night in Jan 2024
Response from Raisa Meeram GCM on 7 Jan 2024
Dear Breeze, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort and inconvenience you experienced during your recent stays It is disheartening to learn that the bed was uncomfortable, and we regret any impact this had on your overall experience. Your comfort is our priority, and we are committed to addressing the issue promptly. Please be assured that we will investigate the matter and take necessary measures to improve the quality of our bedding.We are also sorry to hear about the maintenance issues you encountered, including the broken bath during your previous stay and the malfunctioning air conditioning on your latest visit. Your feedback is invaluable, and we will be conducting a thorough review of our maintenance procedures to prevent such issues from occurring in the future.Your satisfaction is of utmost importance to us, and we genuinely appreciate your continued patronage despite these challenges. To express our apologies, we would like to offer you a complimentary stay on your next visit, along with an assurance that we are actively working to address the concerns you raised.Thank you for bringing these matters to our attention, and we look forward to the opportunity to make amends and provide you with a superior experience in the future.Kind Regards, Raisa Guest Care Manager

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Raisa Meeram GCM on 7 Jan 2024
Dear Tyler,Thank you for taking the time to rate your recent stay at our hotel with a perfect 5 out of 5! We are delighted to learn that you had a positive experience, and your satisfaction is our greatest reward.If you have any specific highlights or additional feedback about your stay that you would like to share, please feel free to let us know. We are always eager to hear from our guests and ensure that we continue to provide exceptional service.Once again, thank you for choosing the Mercure Manchester Piccadilly, and we look forward to the opportunity of welcoming you back for another outstanding stay in the future.Warm regards,Raisa Meeram Guest Care Manager

10/10 Excellent

Reeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raisa GCM on 5 Jan 2024
Dear Reeann, Thank you for your fantastic 5 out of 5 rating! We are absolutely delighted to hear that you had a wonderful experience at our hotel.Our team strives to provide the best possible service, and it's incredibly rewarding to see that reflected in your rating. If there are specific aspects of your stay that stood out to you or if there's anything you believe we can do to make future visits even more enjoyable, please feel free to let us know.We appreciate your support and look forward to the pleasure of hosting you again in the future. Thank you for choosing the Mercure Manchester Piccadilly Hotel. Best regards,Raisa Meeram Guest Care Manager

8/10 Good

Ilona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The bed that we had was broken down the middle and it looked like it had collapsed previously. The bathroom could have been cleaner especially the floor.
Stayed 2 nights in Dec 2023
Response from Deep Shah, GRM on 26 Dec 2023
Dear Ilona,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay at Mercure Manchester Piccadilly.We regret to hear about the issues with the bed and cleanliness in the bathroom. Please accept our apologies for any discomfort caused. Rest assured, we have addressed these concerns with our team to ensure improvements are made.Regarding your request for a refund, we appreciate your understanding. Our team is committed to providing a better experience for our guests, and we hope to have the opportunity to welcome you back in the future to showcase these improvements.If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly.Warm regards,Deep ShahGuest Relations Manager

4/10 Poor

Keimarni

Liked: Staff & service
Disliked: Property conditions & facilities
Double Bed???
Why did I pay for a double bed stay to then find 2 single beds put together? The headboard paint looked as if it chipping. Service was decent but the room
Stayed 1 night in Dec 2023
Response from Deep Shah on 20 Dec 2023
Dear Keimarni,Thank you for sharing your feedback regarding your recent stay at Mercure Manchester Piccadilly. We sincerely apologize for any inconvenience you experienced with the bed configuration and the condition of the headboard. Your comments are valuable, and we assure you that we will address these issues promptly.We appreciate your acknowledgment of our decent service and regret that the room did not meet your expectations. Please be assured that your concerns will be shared with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Deep Shah on 20 Dec 2023
Dear Jane,Thank you so much for your wonderful 5-star rating! We're thrilled to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Your positive feedback means a lot to us. If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know.Best regards,Deep ShahGuest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Deep Shah (GRM) on 18 Dec 2023
Dear Guest,Thank you for taking the time to rate the Mercure Manchester Piccadilly hotel. We're delighted to hear you had a positive experience, scoring us an 8 out of 10. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Best regards,Deep ShahGuest Relations Manager

2/10 Terrible

Andrew

no hot water or air conditioning. moved rooms as heating broken. new room still no heating or hot water!!!
Stayed 1 night in Dec 2023
Response from Deep Shah on 18 Dec 2023
Dear Andrew,I appreciate your feedback regarding your recent stay. I sincerely apologise for the inconveniences you experienced with the lack of hot water and air conditioning. It is disappointing to hear that our attempts to address the heating issue in the new room were unsuccessful. Please rest assured that we take your concerns seriously, and I will personally investigate the matter to prevent any recurrence.Thank you for bringing this to our attention, and I hope we have the opportunity to regain your trust in the future.Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

Lucy

Stayed 1 night in Dec 2023
Response from Deep Shah on 20 Dec 2023
Dear Lucy,Thank you for your fantastic 10/10 rating! We're thrilled to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Your kind words mean a lot to us. We hope to welcome you back soon for another wonderful experience.Best Regards,Deep ShahGuest Relations Manager

4/10 Poor

Steph

Business traveller
Disliked: Property conditions & facilities, room comfort
uncomfortable and sleepless night
beds were two singles beds together (booked a double) and moving in the night was uncomfortable. room next door to lift and the noice all night long from it was horrendous. complained and they just said sorry. paying £145 per night was a rip off
Stayed 1 night in Dec 2023
Response from Deep Shah (Sr. GRM) on 17 Dec 2023
Dear Steph,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable night's rest and regret the issues with the bed configuration and noise disturbance. Your concerns have been noted, and we will address them to enhance our guests' experience. We appreciate your understanding and hope to welcome you again, providing a more enjoyable stay.Best regards,Deep ShahGuest Relations Manager

4/10 Poor

Sharon

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deep Shah (GRM) on 18 Dec 2023
Dear Sharon,Thank you for sharing your feedback with us. We value your opinion and apologise for falling short of your expectations. Your comments are crucial for our continuous improvement. If you'd be open to providing more details about your experience, we would greatly appreciate it.Sincerely,Deep ShahGuest Relations Manager

10/10 Excellent

Janet

Travelled with partner
Clean, good checkin
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 14 Dec 2023
Dear Janet,Thank you for providing a positive rating of 5 out of 5 for your recent stay. We're delighted to hear that you had a satisfactory experience. If there are specific aspects you particularly enjoyed or if you have any suggestions for improvement, we would love to hear more about your stay.Your feedback is valuable to us, and we appreciate your choice to stay with us. We hope to welcome you back for another excellent experience in the future.Warm regards,Aditi HansGCM

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay at this hotel, all staff were lovely and welcoming. Only issue was someone walking into our room at 9:30 in the morning. I assume this would have been a maid although we had not yet checked out and was still in our allocated time at the hotel. There wasn’t any reason for them to be in there.
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Jessie,Thank you for sharing your positive experience with us, and we're delighted to hear that you had an amazing stay at our hotel. Your kind words about our staff are truly appreciated, and we're thrilled to know that you felt welcomed during your time with us.However, we sincerely apologize for the inconvenience you experienced with someone entering your room at 9:30 in the morning. This is certainly not the level of service we strive to provide, and we understand the importance of privacy and security during our guests' stays.We take this matter very seriously and will be conducting a thorough investigation into what occurred. Rest assured, we will take the necessary steps to ensure this doesn't happen again in the future.If there's anything specific you'd like to share or if you have additional details about the incident, please feel free to contact our management team directly at [hotel's contact information].Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay in the future.Warm regards,Mercre MANCHESTER

4/10 Poor

PAUL

Business traveller
Disliked: Cleanliness
Disappointed
A good checking in experience, let down by one room having to be changed three times and a pin service in the restaurant given that were only seven guests and it took an hour to get a main course to us apparently because they’re only two in the kitchen and room Service was busy Not particularly impressive
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Paul,Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about your checking-in experience. However, we are sincerely sorry to hear about the challenges you encountered during your stay, and we regret that we fell short of providing you with a seamless and enjoyable experience.We understand the inconvenience of having to change rooms multiple times, and we apologize for any disruption this may have caused to your stay. This is certainly not the level of service we aspire to provide, and we will be addressing this issue with our housekeeping and maintenance teams to ensure it doesn't happen in the future.Regarding the delay in the restaurant and room service, we apologize for the extended wait time. We understand the importance of a timely and efficient dining experience, and we are actively reviewing our staffing and kitchen procedures to prevent similar occurrences.Your feedback is invaluable to us as it highlights areas where we need improvement. We genuinely appreciate your understanding and patience. If there's anything else you would like to share or if you have additional details about your stay, please feel free to contact our management team directly at [hotel's contact information].We hope to have the opportunity to welcome you back in the future and provide you with the excellent experience you deserve.Warm regards,Mercure Manchester

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this hotel . Great location. Good staff. Nice clean & good standard of room . Massive tv ! Breakfast & view was excellent in am . Very much recommended ❤️
Stayed 1 night in Dec 2023
Response from Deep Shah (GRM) on 18 Dec 2023
Dear Richard,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay at Mercure Manchester Piccadilly. It's wonderful to know our location, staff, room standards, and breakfast met your expectations. We appreciate your recommendation and hope to welcome you back soon!Best regards,Deep ShahGuest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear David,Thank you so much for taking the time to share your fantastic 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to provide a positive and memorable stay for our guests, and we are delighted to know that we met or exceeded your expectations. If there's anything specific that stood out to you or any team member who made your stay extra special, we would love to hear more about it.Your positive feedback is truly rewarding for all of us, and it motivates us to continue delivering outstanding service. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to make each guest experience even better.Warm regards,Mercure Manchester

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Paul,Thank you so much for taking the time to share your fantastic 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to provide a positive and memorable stay for our guests, and we are delighted to know that we met or exceeded your expectations. If there's anything specific that stood out to you or any team member who made your stay extra special, we would love to hear more about it.Your positive feedback is truly rewarding for all of us, and it motivates us to continue delivering outstanding service. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to make each guest experience even better.Warm regards,Aditi HansGuest Care Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price to many drunk people
The hotel was good for the price but they had a boxing event on & the hotel was full of drunken loud people & did not really feel safe. It’s a shame as without this it would have been good.
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Gary,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your recent stay with us did not meet your expectations.We genuinely apologize for the inconvenience caused by the boxing event and the resulting noise and atmosphere. We understand how important it is for our guests to feel safe and comfortable during their stay, and we regret that we fell short of providing that experience for you.We take your comments seriously, and we will be reviewing our event planning procedures to ensure that future events do not disrupt the overall guest experience. Your input helps us identify areas for improvement, and we are committed to taking the necessary steps to enhance our services.We appreciate your patronage and hope that you will consider giving us another chance to provide you with the exceptional experience we strive to offer our guests.Warm regards,Aditi HansGuest Care Manager

2/10 Terrible

brian

Stayed 2 nights in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Brian,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of your expectations, and we appreciate your honesty.We take all guest feedback seriously, and your comments will be thoroughly reviewed with our team to identify areas for improvement. We understand that we have not met your satisfaction, and we regret any inconvenience or disappointment you may have experienced during your stay.If you could provide more specific details about the issues you encountered, it would be immensely helpful for us to address them effectively. Your insights are invaluable as we strive to enhance our services and overall guest experience.We genuinely appreciate your feedback, and we hope to have the opportunity to make amends and welcome you back in the future for a much-improved experience.If there's anything else you would like to share or discuss, please feel free to contact our management team directly at [hotel's contact information].Sincerely,Aditi HansGuest Care Manager

10/10 Excellent

Nell

Stayed 2 nights in Dec 2023
Response from Aditi Hans GCM on 13 Dec 2023
Dear Neil,Thank you so much for taking the time to share your fantastic 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to provide a positive and memorable stay for our guests, and we are delighted to know that we met or exceeded your expectations. If there's anything specific that stood out to you or any team member who made your stay extra special, we would love to hear more about it.Your positive feedback is truly rewarding for all of us, and it motivates us to continue delivering outstanding service. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to make each guest experience even better.Warm regards,Aditi HansGuest Care Manager

6/10 Okay

Paul

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 10 Dec 2023
Dear Paul,Thank you for taking the time to rate your experience with us. We appreciate your feedback and the opportunity to improve. If there are specific aspects you believe we can enhance to make your stay more enjoyable, please share them with us. We value your input and hope to exceed your expectations in the future.Best Regards,Aditi HansGuest Care Manager

6/10 Okay

Andrew

Disliked: Cleanliness, room comfort
Fire alarms need fixing constantly going off no confidence in safety
Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 10 Dec 2023
Dear Andrew,We sincerely apologize for the inconvenience caused by the fire alarms during your stay. Your safety is our top priority, and we understand the importance of a reliable alarm system. Our team is actively addressing this issue to ensure a more secure and comfortable environment for our guests. We appreciate your feedback and hope to have the opportunity to provide a more positive experience in the future.Best Regards,Aditi HansGuest Care Manager

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Deep Shah Guest Relations Manager on 10 Feb 2024
Dear Bartlomiej,Thank you for your glowing 5-star review of Mercure Manchester Piccadilly! We're thrilled to hear that you had a fantastic experience. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best regards,Deep ShahGuest Relations Manager

4/10 Poor

ANDREA

Stayed 1 night in Dec 2023
Response from Raisa GCM on 27 Dec 2023
Dear Andrea, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.We take all guest feedback seriously, and your comments about the overall rating of 2/10 are concerning. We would appreciate the opportunity to learn more about specific issues you encountered during your stay so that we can address them directly.Please feel free to reach out to us directly as we would like to understand your concerns in more detail and take appropriate actions to improve our services.We value your input and hope to have the chance to make amends and regain your trust in the future.Best regards,Raisa Meeram Guest Care Manager

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Aditi Hans GCM on 10 Dec 2023
Dear Stephen,Thank you for the perfect rating of 10 out of 10! We are thrilled to hear that you had an excellent experience during your stay. Our team works hard to ensure guest satisfaction, and your feedback is truly rewarding. If there's anything specific that contributed to your positive experience or any suggestions you have, we would love to hear them. We look forward to welcoming you back for another outstanding stay.Best Regards,Aditi HansGuest Care Manager

2/10 Terrible

BYRON

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel in general was very cold. Rooms in particular. Was told that there was work going on at hotel. Moved rooms twice in 2 days due to cold conditions in rooms. Heaters left in all these rooms so obviously was an ongoing problem. Windows in rooms not adequate. Cannot return
Stayed 2 nights in Dec 2023
Response from Aditi Hans GCM on 10 Dec 2023
Dear BYRON,Thank you for sharing your experience, and we apologize for the inconvenience you faced with the cold conditions in the rooms. We regret any disruption caused by the ongoing work and appreciate your understanding. Our team is actively addressing the heating issues and working on improvements. We value your feedback and hope to have the opportunity to provide a more comfortable stay in the future.Best Regards,Aditi HansGuest Relation Manager