Premium Double Room | City view

Reviews of The Mitre Hotel

3 out of 5
The Mitre Hotel
1-3 Cathedral Gates, Manchester, England

Reviews

6.8
Rating 10 - Excellent. 222 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 251 out of 1004 reviews" "
Rating 4 - Poor. 138 out of 1004 reviews" "
Rating 2 - Terrible. 109 out of 1004 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel and will be staying again, there is everything you need on the doorstep and more
Stayed 2 nights in Mar 2024

8/10 Good

So Bing

Travelled with group
Liked: Staff & service
If you go to concert at AO Arena , just walking within 10 mins from this hotel. the location is good.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at Mitre hotel, one down side some noisy guests this time
Stayed 1 night in Mar 2024

8/10 Good

Nathan

Travelled with group
Liked: Staff & service, amenities
Did the job for what we needed. 3 beds. Ideal location and easy parking close by to the QPark Deansgate with a discount code from the hotel.

6/10 Okay

Olivia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Thomas

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will never ever stay again, place needs a lot if work tbh. Iall the fllors were wonky, best way to explain is if you imagine the old haunted house you would around at fairground, then you'd have a good impression of how wonky the floors were. Carpets were old and threading. Our first room stunk of damp, it had black damp on the walls, some of which looked like it had been plastered over very recently, so went to complain at reception, however, there was another persin there with the same complaint, room full of damp. I mean you font pay 150 for the night for this. They showed an alternative room, again smelt of damp, was small and dark. Then showed us another couple of rooms to which we picked the best of a bad bunch, although it was still awful, had black stains on the carpet, shower didnt work, no hot water out of any of the taps, so we couldnt get a showers, also had some little flies in the bathroom. Telly didnt work, had netflix and prime buttons on the controller, can only assume they hasn't paid their bill or subscriptions had run out as none of them worked. Bathroom tyles had black damp, toilet seat chipped, and my go the toilet brush was disgusting. Lampshade was damaged. If we had seen 4 rooms in this hotel and they were all bad, hearing others having the same issues, to be honest i dont kniw how health snd safety havrnt been and shut the place down, it's awful.
Stayed 1 night in Jan 2024
Response from Adele on 28 Jan 2024
Hello Thomas,Thank you for taking the time to leave a review. We are sorry to hear that you did not have a good stay with us. We do apologise that you had an issue with hot water, as far as I can see we were not made aware of this issue, but we will log it with our maintenance team, along with the toilet seat. The TVs are not connected to the internet so we do not have Prime or Netflix on them, we do, however, have all of the freeview channels available to watch. Please feel free to send us an email if you would like to discuss this further with one of our management team.Kind regards,AdeleThe Mitre Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked me in was very professional and friendly. Check in was very quick. The room was a good size, very pleasant, clean and the bed was comfy. Check out was less pleasant, the woman at reception was on the phone and stayed on the phone whilst checking me out. No pleasantries, no "I hope you enjoyed your stay". Breakfast was fantastic, all self serve. The hotel is in a great location and is very quiet.
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stayed, the rooms just need a little TLC. The breakfast was nice too

10/10 Excellent

I

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Blazenko

Travelled with family
Disliked: Staff & service
According to price its OK, outside toilets and showers ar not for use,stay often without electricity and water...
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb…
Apart from the shower, which trickled out for a few seconds before you had to press the button again, and the soap was like 90% water - This hotel was amazing. Great location, great breakfast (yum), nice staff. Will be back, with my own shampoo and shower gel.
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Room was dirty, hotel had an odour that was terrible. Stained mattress, one toilet per corridor. Pretty much like staying in a hostel.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs some love
Wasn't quite sure what to expect. The photos on the website make it look really nice. In reality, my room was very dated, very small, and in need of repair. The bathroom was tiny. Unable to sit on the toilet without having your arm in the sink bowl.
Stayed 1 night in Dec 2023

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Check in smooth, very friendly receptionist, manned 24 hrs/day. Room recently refurbished, quiet and warm. I was on top floor. Hotel is right opposite cathedral and exchange square. No outside noisecafter midnight. Good hot buffet for breakfast. Hotel is undergoing much needed refurbishment. Staff very helpful and trying hard. Did I miss the write up that it is above a busy pub?
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely staff
Very friendly welcome at reception with lots of useful info about the hotel and area. Room was reasonably clean but refurbishing was going on in the corridor. My veggie sausages got forgotten at breakfast but staff were nice and gave me a bonus cappuccino while I waited. Buffet was a bit limited and scrambled eggs were terrible- definitely not worth paying for if it's not included. Room was very cold, space heater was provided but obviously not ideal to use that all the time.
Stayed 1 night in Dec 2023

6/10 Okay

Alec

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and hotel.And the breakfast was decent
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Eww.
The location was great. The breakfast was great. But the room and hallway were absolutely filthy.
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable, hearty breakfast, ideal for our one night stay and very convenient for the Christmas Markets. Will certainly come again.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service great rooms great location
Stayed 1 night in Nov 2023

10/10 Excellent

Segun

Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean the beds were really cosy too and the staff were very friendly and helpful
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grim threat to life - where’s the fire service?
Obvious fire safety risks and thus this hotel is a risk to life Electrical wires hanging out of damp ceiling. Extension wires roughly attached to walls, sockets falling apart - not clear tgat no bathroom in the room - Noisey pub below Shift manager Holly Beckan? Just not possessing basic knowledge required to have appreciation of threat to customers or need to resolve issues - staff training seems poor
Bst sone and poor upkeep throughout
Bizarre electrical setup which clearly not appropriate
Sockets and repair if room poor and dangerous
Damp ceiling and fire detector hanging out on wires
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Stayed 3 nights in Oct 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, room was very spacious and the beds were very comfortable. Ideal location for the arena and shopping and the train station, will definitely be staying here again, also the breakfast was yummy too
Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in smooth room OK floor creaked a it give character breakfast all good pleasant place got skysport nice watch in bar good pick up tram stop nice side building Cathedral all in all very good
Stayed 4 nights in Oct 2023

2/10 Terrible

Vicky

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place but great staff!!!
Very dirty, bathroom tiny, macerators going all night, could hear all other guests coming and going walls paper thin could hear tvs! Woken up at 6 with barrels in pub next door clanging about! Milk was off at breakfast, nothing on offer like menu stated ie pancakes, avocado only Buffett which was not v well stocked . It was located perfectly for city and staff were really friendly!!!!
Stayed 2 nights in Oct 2023

6/10 Okay

Kay

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Location, but that's about it
Great location, but hotel is a little tired. Rooms appear to have been refurbed recently but public areas not brilliant. No hot water from the shower either!
Stayed 1 night in Oct 2023

6/10 Okay

Katie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location by shops and bars, the staff are very polite and friendly and the breakfast was lovely. The room was not so great we had no bathroom in the room 🙈 it was shared facilities with other guest on the landing across from the room, apparently all the other rooms have there own bathrooms it’s just the top floor that doesn’t. Also the pictures on the booking site are not the same as the room we stayed in.
Stayed 1 night in Oct 2023
Response from Holly on 9 Oct 2023
Good Morning EmmaThank you for taking the time to leave your review, I am so happy to see that you really enjoyed the breakfast and that the location of the hotel was perfect for your stay in Manchester. It is lovely to hear such great feedback on our staff also, I will pass your comments on. In terms of the room, we have 39 rooms in the hotel and 5 of which have shared bathrooms and unfortunately looking into your reservation details you did book a 'Triple room, shared bathroom' therefor there wasn't much we could do when you came for your booking as we was fully booked with it being a Saturday. In terms of the photographs we do not have all 39 rooms photographed online, when you stay in any hotel usually the room pictures are quite limited if the rooms are the same type and sometimes we are limited to how many pictures are allowed also on different sites. If you come and stay again please do not hesitate to ask us for any advise when booking to ensure next time you have an en suite room. I am happy that overall you enjoyed the stay and we hope to see you again another time. Kind RegardsHollyThe Mitre Hotel

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Sorry, stayed here before so thought would use again, should have looked at travel lodge availability. Beds ok but cleanliness of showers etc not good. Stayed a second night in room 24 heavy rain during the night kept awake by sound of dripping water obviously roof repairs needed toilet seat in shared bathroom top floor broken. Ok for a sleep i suppose.
Stayed 1 night in Sep 2023
Response from Jasmine on 4 Oct 2023
Hello Stephen, Thank you for taking the time to leave us a review. We are very sorry to hear you didn't fully enjoy your stay. Room 24 is on the highest floor so with the heavy rain all I can do is apologise for the noise. We recommend booking one of rooms on a lower floor and with a bathroom if you do stay with us again. Kind RegardsThe Mitre Hotel

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities
Great hotel lovely room
Stayed 1 night in Sep 2023
Response from Jasmine on 4 Oct 2023
Hello Peter, Thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed your stay and was happy with your room. We do hope to see you again in the near future. Kind RegardsThe Mitre Hotel

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quirky place with loads of charm. The location is ideal for the city centre. Staff are amazing. Would stay there again.
Stayed 1 night in Sep 2023
Response from Adele on 30 Sept 2023
Hello Michael,Great to hear that you enjoyed your stay with us and that you found the staff to be helpful. We hope to see you again. Kind regards, The Mitre Hotel

10/10 Excellent

Kay

Stayed 1 night in Sep 2023
Response from Jasmine on 4 Oct 2023
Hello Kay, Thank you for the 5 star rate review. We do hope to see you again in the near future. Kind RegardsThe Mitre Hotel

10/10 Excellent

Janet

Stayed 2 nights in Aug 2023
Response from Jasmine on 4 Oct 2023
Hello Janet, Thank you for the 5 star rating. We do hope to see you again in the near future. Kind Regards The Mitre Hotel

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
It was great the location could not be better what a fabulous place this is. Center of town restaurant same building pubs all around . Manchester cathedral feet away staff very nice. The breakfast was full english . Very good food. There are stairs its very old that is the only negative. Cant beat the price stay here its an experience i l9ved it.
Stayed 3 nights in Aug 2023
Response from Mollie on 2 Sept 2023
Good evening Marilyn, Thank you for taking the time to leave this positive review based on your stay. We are thrilled to hear you were pleased with the location as we are close to lots of other pubs. We do apologise for the lack of stairs, as it is a listed building we are unable to have a lift. We do hope to see you again soon!Many thanks, Mollie The Mitre Hotel

8/10 Good

Suzan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for access to nightlife and trams for Old Trafford
Stayed 2 nights in Aug 2023
Response from Mollie on 2 Sept 2023
Good evening Suzan, Thank you for leaving this positive review. We are pleased to hear our hotel was a great location for your stay and travels around manchester. We are thrilled to hear you enjoyed your stay and hope to see you again soon. Many thanks, Mollie The Mitre Hotel

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Mollie on 2 Sept 2023
Good evening Mark, Thank you for taking the time to leave this score on our hotel based on your stay with us. We do hope to see you again soon ! Many thanks, Mollie The Mitre Hotel

8/10 Good

Kevin

Stayed 1 night in Aug 2023
Response from mollie on 2 Sept 2023
Good evening Kevin, Thank you for leaving this score out of 10 based on your stay at our hotel. We do hope you had a wonderful stay and to see you again soon! Many thanks, Mollie The Mitre Hotel

10/10 Excellent

Colin

Stayed 1 night in Aug 2023
Response from Jasmine on 4 Oct 2023
Hello Colin, Thank you for the 10/10 rating. We do hope to see you again in the near future. Kind RegardsThe Mitre Hotel

10/10 Excellent

angela

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mollie on 23 Aug 2023
Good evening Angela, Thank you for leaving this positive score based on your stay with us. We are pleased to hear you had a great stay. We do hope to see you again soon!Many thanks, Mollie The Mitre Hotel

10/10 Excellent

joshua

Stayed 2 nights in Aug 2023
Response from Mollie on 23 Aug 2023
Good evening Joshua, Thank you for leaving this positive score based on your stay with us. We are pleased to hear you had a great stay. We do hope to see you again soon!Many thanks, Mollie The Mitre Hotel

2/10 Terrible

David

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Never again
Stayed 3 nights in Aug 2023
Response from Mollie on 13 Aug 2023
Good evening David, We are sorry to hear you had issues with your room. I can see from the notes of your reservation that, you initially had an issue with your room and was swapped to a more appropriate room. I can also see that any issues you had may not have been brought up to our staff. We do ask that any issues are brought up to us so we can help fix them. Again, we do apologise for any issues you had. Kind regards, Mollie The Mitre Hotel

2/10 Terrible

Naema

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever stayed in. No concept of clean. Room was smelly and hot. A fan was provided with a broken a leg. The catering service was at the lowest of the low. Not suitable for family with children as it is a pub hotel.
Stayed 2 nights in Jul 2023
Response from Mollie on 30 Jul 2023
Good evening Naema, Thank you for leaving this feedback. We do appreciate it and push to improve our hotel whenever possible. We do apologise for the issues you had encountered. After looking at your reservation, I can see these issues may not have been brought up during your stay or at check out. We do ask that any issues you may have are brought up with our staff as the reception desk is manned 24/7. We do advertise that we have a bar and restaurant but if you do choose to stay with us again, please let us know you would like a quieter room and we can provide a room on a different floor to minimise the noise. Again, we do apologise for these issues. Many thanks, The Mitre Hotel

8/10 Good

James

Liked: Staff & service
Disliked: Cleanliness
Exactly as expected for the price with the exception of an unpleasant oversight in the cleaning
Stayed 1 night in Jul 2023
Response from Mollie on 23 Aug 2023
Good evening James, Thank you for leaving this feedback from your stay with us. We are pleased to hear you had a positive stay. We are sorry however to hear you left there was an oversight in cleaning. We will be sure to pass this on to the relative staff. We do hope this didn't impact your stay too much. We hope to see you again! Many thanks, MollieThe Mitre Hotel

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2023
Response from Mollie on 23 Aug 2023
Good evening Lindsey, Thank you for leaving this positive score based on your stay with us. We are thrilled to hear you had a positive stay with us! We do hope you choose to stay with us again. Many thanks,MollieThe Mitre Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t really fault it ..staff were lovely food was perfect, we both had a lovely weekend away, was a perfect stay..thank you x
Stayed 1 night in Jul 2023
Response from Mollie on 30 Jul 2023
Good evening, Thank you for leaving this positive review. We are pleased to hear the staff were lovely. We will be sure to pass this on to the necessary people. We are pleased to hear our hotel helped you to have a lovely weekend away. We do hope to see you again!Many thanks, Mollie,The Mitre Hotel

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but bar closed early and poor stock at reception bar.
Stayed 1 night in Jul 2023
Response from Mollie on 22 Jul 2023
Good evening Tony, Thank you for leaving this review. We are pleased to hear you had a good stay with us. We are sorry however to hear about the bar. The bar does shut early some days depending on how busy it is. The bar at reception does have the fridge but sometimes is low on stock. We can only apologise for this. We do hope despite this, you stay with us again. Many thanks, Mollie, The Mitre Hotel