Property amenity

Reviews of Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 652 reviews" "
Rating 8 - Good. 218 out of 652 reviews" "
Rating 6 - Okay. 102 out of 652 reviews" "
Rating 4 - Poor. 61 out of 652 reviews" "
Rating 2 - Terrible. 19 out of 652 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property smelled clean and looked clean . Rooms could use some updates. Fresh paint or carpeting would really improve the look. Bed was very comfortable and clean but furniture was pretty old and worn.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Cindy,Thank you for sharing your experience at Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN. We're pleased you noticed our commitment to cleanliness and found the bed comfortable. We also appreciate your suggestions regarding paint and carpet, and our team will consider updates to enhance our rooms' appeal. We appreciate your feedback and look forward to your return, aiming for an even more enjoyable stay.

4/10 Poor

Daniel

Business traveller, Travelled with partner
The property lost its power for over an hour during the night. It made hard to sleep when your sleep apnea machine doesn’t work.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Daniel,We're truly sorry to hear about the inconvenience caused by the power outage and its impact on your comfort, especially concerning your sleep apnea machine. We understand how important a good night's rest is to our guests and strive to ensure a comfortable and reliable environment. If you would like to speak with us more about your experience, please reach out to us at our location. Thank you for your patience and for bringing this to our attention.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who was in charge of check in at the desk around 530pm on Sunday was very personable and did a great job of explaining the incidentals portion of the check in process. He very obviously knew his job very well, I was very impressed.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Brian,Thank you for choosing Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN. Our team is delighted you received excellent service and had a wonderful visit with us. We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable experience.

6/10 Okay

Correna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean, cordial staff and good breakfast.
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Elizabeth,Thank you for taking a moment to share your feedback and leave a review. We are happy to know you enjoyed your stay including our breakfast. We hope you return to Country Inn & Suites by Radisson, Mankato Hotel, and Conference Center, MN next time you are in town.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and not very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Kimberly,We greatly appreciate your feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you'll give us another chance in the future.

6/10 Okay

LORI, Sioux City

Travelled with family
Liked: Cleanliness, staff & service
The hot tub was cold and the pool area smelled bad like fish!
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Lori,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the pool area, and we'll look into your comments further. Should you be in the area again, please come back to see us.

2/10 Terrible

Brianda

Stayed 2 nights in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Way too expensive for condition of property. Supply/demand working in your favor.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Rob,We're sorry to hear that our value failed to resonate with you, and we apologize for any upkeep concerns. All of your comments will be discussed internally, and we'll work to make improvements for the future. Thank you, and we hope you will give us another chance soon.

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff and room was mediocre at best. They were having conversations that probably should be heard outside of guest areas and another time were on their personal phone.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Ashley,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of that. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. If you have any further concerns, please don't hesitate to reach back out. We appreciate your feedback and wish you safe travels ahead.

4/10 Poor

jason

Disliked: Cleanliness, staff & service
When we checked in they said there was breakfast witch is a big reason we chose to stay and in the morning the did not have breakfast because the person that did it quit the day before and the manager could not be bothered to come in and do it. Very disappointing.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Jason,Thank you for choosing to visit us and for your feedback. We are disappointed your stay was not ideal, and we apologize for the inconvenience with breakfast. Your feedback is greatly appreciated, as it helps us to continually improve. It was nice to have had you as a guest, and we hope you will consider a return visit.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased from check-in to check out. Would definately stay again
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Mark,Thank you! There's no greater compliment than knowing a guest was so impressed with their stay that they plan to join us again on future trips to the area. It was a pleasure to welcome you to Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN, and we hope to welcome you back again soon.

10/10 Excellent

Ruth

Stayed 2 nights in Dec 2023

8/10 Good

John D.

Stayed 1 night in Dec 2023

6/10 Okay

McKenzie

Travelled with family
Liked: Staff & service
Average
Staff was really nice and the breakfast was good and had a good selection. The hotel over was clean but smelled like smoke and pool was ice cold and not usable. The hot tub was also out of order and closed so the kids were bummed about that.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear McKenzie,Thank you for taking the time to review your recent visit. We're thrilled our dedicated team left a memorable impression on you, and we appreciate you highlighting our delicious breakfast offerings. That said, your feedback will be shared with the respective teams to ensure any necessary adjustments are made promptly, and any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you will give us another chance in the future to provide you with a seamless stay worthy of a perfect rating.

8/10 Good

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was dated. Carpet appeared dirty and worn. Heating system was in the bedroom but did not circulate well to the living room area.
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Christine,Thank you for sharing your feedback. We're sorry to hear that aspects of your stay did not meet your expectations. We are committed to continual improvement and will consider your comments as we work to enhance our facilities. We value your patronage and hope to have the opportunity to provide you with a more comfortable and satisfying experience in the future.

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If the hot tub is broken, TELL PEOPLE!!!!! I would have cancelled my 2-days stay if I knew the hot tub was not working. They did not tell us when we checked in, either. We were stepping into the hot tub when we discovered it was COLD. I went to the desk (there was no sign indicating it was not working) and the clerk said, "Yeah, they tried to fix it but it won't get hot."
Stayed 2 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Rachel,We appreciate you sharing your thoughts regarding your recent experience at our property. We're very sorry to hear we fell short of meeting your expectations and that you were disappointed our hot tub was temporarily out of order during your time with us. Please accept our apologies if you were not made aware of this during check-in; we will certainly address this internally to ensure guests are notified upon arrival of any amenities that are unavailable. Thank you for your feedback, and we hope to provide a better stay the next time you're in the area.

10/10 Excellent

Dennis

Liked: Staff & service
noisy heat system and noisy exhaust in bathoom kept me up at night
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Dennis,Thank you so much for the feedback. While we appreciate the perfect rating, we're sorry to hear about any noise issues during your visit. Our maintenance team will be sure to look into your comments further and make changes where necessary. Please consider coming back to join us again soon; we know that we can impress you with an even better experience.

6/10 Okay

Rachael

Disliked: Property conditions & facilities, room comfort
Pretty disappointed.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Angela

Stayed 1 night in Oct 2023

6/10 Okay

Jessica

Travelled with family
Disliked: Property conditions & facilities
Room was noisy whisteling & clanging pipes & the heater was loud & run down. Very hard bed. Ecpensive for the quality of the suite.
Stayed 1 night in Oct 2023

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

CRYSTAL

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms need to be updated
Stayed 4 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Thanks so much for your helpful feedback. We appreciate your input about our accommodations and will share that with the rest of our team as we continue to make changes in the future. We'd love another chance to impress you! Please don't hesitate to reach out if you have any further questions or comments. Safe travels to you.

4/10 Poor

Sharon

Travelled with family
Disliked: Staff & service
If a property is going to offer breakfast, continue serving through the entire time offered. There was no food left with 45 minutes remaining of serving time. When I mentioned it to the front desk, zero response other than a nod. I was friendly and kind. It’s a staff teaching moment that needs to be utilized.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Sharon, While we thank you for being our guest and sharing your feedback, we are sorry to know there were concerns at breakfast. We ask that you please reach out to Hotel Management at your earliest convenience to discuss the issue further. We look forward to hearing from you.

6/10 Okay

Alice

Travelled with family
Disliked: Staff & service
Carpet in room was stained and dirty. Promised early check-in, but did not accommodate that.
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Alice,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please consider coming back to see us.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Zach

Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Greg

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Love the size and location of rooms and hotel. The room we stayed in had two small rooms so great to have children in one room - close supervision and a little privacy for mom and dad to rest in the other. Bathroom reeked of cleaner chemical. My wife developed a cough from it while we stayed. Crumbs all in the hide a bed was a bit gross. Called desk for an extra blanket and pillow- said they’d be right up but never showed up. Breakfast was better than most hotels, juice machine was broken- it happens. So some easy improvements but an over all restful stay.
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Greg,We appreciate you staying with us and taking the time to share your experience. It's great to know that our spacious rooms and tasty breakfast worked well for your family. However, we apologize for any concerns about the bathroom and beds. We'll look into your comments further, and we hope to see you again should you be back in the area.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Proceed with caution
This place is pretty run down. We arrived early and were told no one could check in before 3:00. Wallpaper is peeling off in many places, carpet in the room is stained in many places. Vending machine for snacks doesn’t work, the hot tub was luke warm, and the elevator sounds like it’s going to stop working. Axels Bi fire restaurant connected to the hotel never reopened after COVid so there isn’t a place to eat in the hotel. There weren’t many hotels available when we were looking for a place to stay this weekend, too bad this was about the only one left.
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Dawn,It's disheartening to learn that your time with us failed to hit the mark with you. We greatly appreciate your constructive feedback and will share it with our team to help us improve our guest experience. Thank you for allowing us to host you, and we hope you have pleasant travels.

4/10 Poor

Angelia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not great location. Nothing around for dining. Hard to get to. Outdsted and very dirty
Response from General Manager on 17 Oct 2023
Dear Angelia,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that didn't meet your expectations. Our housekeeping team will thoroughly clean rooms before occupancy, and we're excited about our upcoming renovations. We also regret that our location wasn't what you expected. We appreciate you reaching out and hope for a chance to deliver a better experience in the future.

6/10 Okay

Judith

Disliked: Property conditions & facilities
Tired
This hotel needs some love. Furniture is beat up. Linen is worn and in some cases frayed. Just seems the place is having tough times.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 14 Oct 2023
We apologize for the dated furniture and worn linens in the room. We will be expecting renovations in the near future. If you would like to call our management team at the hotel to voice any other concerns or issues, please do not hesitate as we value your feedback! Thank you and safe travels.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated
They make the best of what they have. I have no complaints about the service or cleanliness of the hotel. The breakfast was on par with most other hotel breakfast. For the price per night for a room with a jetted tub, I would expect something more modern. That was only disappointing part of the stay.
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Patrick,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our attention to cleanliness and service impressed you and that you appreciated breakfast. However, we apologize for any disappointment with the appearance of the property. Renovations are planned for the near future, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Given a very dirty room
I've never done this before, but I had to ask for a different room. The rug was stained - which is actually not the issue as a stained rug can still be clean - but this rug wasn't. There were a number of toenail clippings on the floor. Yes - toenail clippings. It was really gross. I went back to the desk and asked for another room and was given a cleaner one, but the person at the front desk didn't once apologize. In fact, she didn't say anything - just took my key, typed into her computer and handed me a new key, as if somehow it was my fault. Will not be staying here again.
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Hello, we deeply apologize for the inconveniences caused by first room. I'm glad we were able to get you into a cleaner room, however, I am sadden to hear our customer service was sub par. I would like to inform you that we take our feedback serious and will speak to each department accordingly with the information that was provided to ensure our services improve and go above and beyond. Thank you for your time and for your feedback.

10/10 Excellent

Carrie A

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Regina

Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Management on 4 Oct 2023
We apologize for any inconveniences or any troubles experienced at our hotel. If you would like to call us directly so we may help resolve any issues, we are more than happy to assist!

4/10 Poor

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were dirty, there was ketchup on the counter. Very very outdated.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Joanna,We appreciate your review and apologize for the cleanliness issues you encountered. This falls short of our standards, and we'll address it with our team. We're also actively working on updates to provide a more modern experience. We hope to have the opportunity to exceed your expectations in the future. If you want to further discuss your experience, please reach out to Hotel Management at your earliest convenience.

10/10 Excellent

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Brian

Stayed 1 night in Sep 2023

6/10 Okay

Debra

Travelled with family
Liked: Room comfort
Beds were comfortable but sink whined when you turned it on. Ironing board was “ crumbling” underneath n left wood dusting everywhere
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Debra,Thank you for sharing your feedback. We're glad you found comfort in our beds and will certainly address the other aspects you mentioned. We value your insights and hope to welcome you back in the future.Safe Travels,General ManagerBrenda McCabe

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Very quiet hotel. Good breakfast selection.
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Melissa,It was a pleasure hosting you at Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN! We're glad our quiet hotel and tasty breakfast impressed you, and we look forward to seeing you again soon.Safe Travels,General ManagerBrenda McCabe

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Melanie

Travelled with family
Overall we enjoyed our stay. While the front desk staff was efficient, it would be a stretch to say they were friendly. Perhaps looking up and greeting guests as they enter the lobby might be a start.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Melanie,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the service, and we'll speak with our staff about your comments. If you're in the area again, please come back to see us.Safe Travels,General ManagerBrenda McCabe

8/10 Good

Phuong

Liked: Cleanliness, staff & service
good
Stayed 1 night in Aug 2023
Response from General Manager on 26 Aug 2023
Dear Phuong,Thank you for choosing Country Inn & Suites by Radisson, Mankato Hotel and Conference Center, MN! We're so happy you had a good experience, and we look forward to making your next visit even better. Happy travels until we have the pleasure of serving you again!Safe Travels,General ManagerBrenda McCabe