Courtyard

Reviews of Glenroyal Hotel & Leisure Club

4 out of 5
Glenroyal Hotel & Leisure Club
Straffan Road, Maynooth, Kildare

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 791 reviews" "
Rating 8 - Good. 265 out of 791 reviews" "
Rating 6 - Okay. 94 out of 791 reviews" "
Rating 4 - Poor. 27 out of 791 reviews" "
Rating 2 - Terrible. 19 out of 791 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from Eoin Traynor on 3 Mar 2024
Dear Mark, Many thanks for your review and for your high score. Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Paula

Stayed 1 night in Nov 2023
Response from Eoin Traynor on 5 Jan 2024
Hi Paula,Apologies for the delay in my response. Thank you so much for your perfect score and hopefully we see you in the near future,Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Eoin Traynor on 11 Nov 2023
Hi Teresa, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

6/10 Okay

Michelle, Newry

Travelled with family
Liked: Cleanliness, staff & service
Reception, bar and restaurant all lovely. Food was good at both the dinner in the restaurant and breakfast. Rooms and corridors in need of refurbishment. The family pool is very dated.
Stayed 1 night in Nov 2023
Response from Eoin Traynor on 11 Nov 2023
Hi Michelle, Thank you for for the positive endorsement of our hotel! You will be glad to hear our room and Leisure club refurbishment has begun and will be finished by early next year Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family hotel. Food really great. Staff brilliant.
Stayed 2 nights in Oct 2023
Response from Eoin Traynor on 11 Nov 2023
Hi Guest, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Yannick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Eoin Traynor on 11 Nov 2023
Hi Yannick, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Eoin Traynor on 11 Nov 2023
Hi Rachel, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing family breakaway 😡👎👎👎
When we arrived only 1 person in check in desk waited 15 mins to check in Arrived into the family room it was absolutely disgusting smell of cigarette smoke it was overwhelming the pillows cushions all were smelly .. told reception the problem they advised no other room available spoke to duty manager next morning they moved us to another room so we had to repack our luggage Found the whole experience just not relaxing at all … I asked could something be offered for the inconvenience told NO not good enough extremely disappointing
Stayed 2 nights in Oct 2023
Response from Eoin Traynor on 5 Nov 2023
Dear Sheila,I welcome reviews that are balanced, constructive, correct, helpful, objective and accurately describe an experience to readers. While, I am sincerely sorry that there was a smell from the cushions in your room, I do believe every effort was made by our team to try and turn the negative issue into a positive stay, and that some compensation was given.Yours sincerely,Eoin TraynorRooms Division Manager

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Eoin Traynor on 5 Nov 2023
Thanks Mary for such a positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Eoin Traynor on 31 Oct 2023
Thanks Olga for the positive endorsement of our hotel! Hopefully your travels bring you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful location
Stayed 1 night in Oct 2023
Response from Eoin Traynor on 28 Oct 2023
Great to hear Andrea!I will be sure to pass on your kind comment to the team at todays' briefing,Many thanks,Eoin TraynorRooms Division Manager

6/10 Okay

James

Stayed 1 night in Oct 2023
Response from Eoin Traynor on 11 Nov 2023
Hi James, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Qiongdi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly, room is very big, nice and clean. Dinner is nice too
Stayed 2 nights in Oct 2023
Response from Eoin Traynor on 23 Oct 2023
Dear Qiongdi,Many thanks for the positive endorsement of our hotel. Hopefully we see you back to us in the near future,Kind regards,Eoin TraynorRooms Division Manager

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed during construction a few doors down. Fire alarm had some issues
Stayed 2 nights in Oct 2023
Response from Eoin Traynor on 23 Oct 2023
Hi Adam,Sorry to hear about the fire alarm issues during your stay. You are correct, we are currently refurbishing rooms at the moment and it certainly has been a challenge as of late to be business as usual so my sincere apologies for the inconvenience caused. The first new rooms are finished this Friday so the next time you are back to us I hope you will get to see the benefits of this investment.Kind regards,Eoin TraynorRooms Division Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Pull out sofa bed was not made up in room and when I pulled it out the sheets were dirty with more than 3 stains
Stayed 1 night in Oct 2023
Response from Eoin Traynor on 15 Oct 2023
Dear Guest ,Thank you for completing a review concerning your recent stay and I welcome your feedback on the hotel which is greatly appreciated.I regret that we did not fully meet your expectations and I apologise sincerely for the poor cleanliness standards you experienced in your room. At The Glenroyal Hotel we pride ourselves on customer care and service of the highest standard and your experience was far from that which we aim to deliver to our guests. I would like to assure you that your comments have been taken seriously and acted upon accordingly.I hope this does not deter you from returning and I would ask that any future bookings are made directly through me and I will ensure that all hospitalities are extended to you.Thank you again for the interest you have shown which is much appreciated. I look forward to, hopefully, welcoming you back to Maynooth.Yours sincerely,Eoin TraynorRooms Division Manager

10/10 Excellent

John

Stayed 2 nights in Sep 2023
Response from Eoin Traynor on 9 Oct 2023
Thanks John for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Ben

Stayed 1 night in Oct 2023
Response from Eoin Traynor on 9 Oct 2023
Thanks Ben for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from Eoin Traynor on 7 Oct 2023
Thanks Patrick, for the perfect score and the positive endorsement of our hotel. It means a lot to us and it is what we strive to achieve each and every day.Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wheelchair accessible family room is a bonus not many hotels have them,breakfast was lovely and staff friendly.
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Duane, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Tom, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards,Eoin Traynor Rooms Division Manager

8/10 Good

Dermot

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Dermot, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future.Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Elly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and lovely roomy room! Great location - highly recommend!
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Elly, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

8/10 Good

Niall

Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Niall, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Dear Guest,Thanks for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Roy, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Lovely stay at this lovely hotel. Staff were great. Special mention to the lovely girl working on the leisure centre reception Monday 18th September at about 7pm. There was a massive queue, systems were down and she handled it like a legend. Deserves a thank you!!
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Debra, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Thanks Ruth, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with dinner - wait just to put order in was 45 minutes which was unacceptable when you have a child. Ordered cocktail and this took approx 40 minutes to be made
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 30 Sept 2023
Hi Laura,Apologies for this, while I know it was busy on the evening in question this was too long. I have made our Food and Beverage Manager aware of your complaint,Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Trish

Travelled with group
Liked: Cleanliness, staff & service
Lovely staff, excellent evening meal and breakfast. Hottest day of the year and there was no air con in the bedrooms so we really couldn’t sleep!
Stayed 1 night in Sep 2023
Response from Eoin Traynor on 16 Sept 2023
Hi Trish,Thank you for your high score. The weather certainly was a challenge this week. We have invested in Dyson Coolers for our rooms to alleviate this issue. Hopefully though that is not the end of the good weather.Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Fionnuala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eoin Traynor on 9 Sept 2023
Thanks Fionnuala,for the high score and positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall. very nice. Shoda was absolutely wonderful.
Stayed 2 nights in Aug 2023
Response from Eoin Traynor on 7 Sept 2023
Dear Howard,Many thanks for the feedback. Petra and her team will be delighted that you enjoyed Shoda, I will be sure to let them know.Kind regards,Eoin TraynorRooms Division Manager

6/10 Okay

nicholas

Travelled with family
Disliked: Property conditions & facilities
Doesn’t really portray that the property sits opposite a shopping centre from the photos. Room was tired. Worn furniture, multiple stains on carpets both in room and along corridor. Walls very thin as could hear neighbours. Overall disappointed considering the price we were charged. Would not stay again
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 7 Sept 2023
Dear Nicholas,Thank you for sharing your feedback on your recent stay at The Glenroyal Hotel. I regret that we did not fully meet your expectations. At the hotel we have an individual style and approach that provides guests with a friendly, casual, genuine and approachable experience and we recognise that the "one size fits all" model of hospitality does not match each guest's distinct perception. We do indeed portray that the hotel is situated in the town centre with all aspects of the town at a convenient walking distance. The hotel is continuously evolving, there are exciting developments in the pipeline with our room refurbishments this month, and hopefully you may see the benefits of that on a future visit where a warm welcome will always await you.Yours sincerely,Eoin TraynorRooms Division Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 1 Sept 2023
Thanks Andrew for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first night in Ireland and we chose Glenroyal hotel. Maynooth is a beautiful area and the hotel is very fitting.
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 1 Sept 2023
Thanks Jeff for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so bad we spent less than half an hour to leave
Stayed 3 nights in Aug 2023
Response from Eoin Traynor on 1 Sept 2023
Dear Guest,My understanding is that despite attempts to authenticate the veracity of this review and to engage in a meaningful way to discuss this matter in a reasonable manner upon your check in, you have opted not to, which is your prerogative.What you describe is not The Glenroyal way, we pride ourselves on our genuine warmth and friendly service and we are committed to quality and guest satisfaction, this is at the core of what we are known for and continue to strive for each and every day.Yours sincerely,Eoin TraynorRooms Division Manager

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Eoin Traynor on 27 Aug 2023
Thanks Paul, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eoin Traynor on 27 Aug 2023
Thanks Michelle, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Not great....
Pool is dated, beds are really uncomfortable. Was told of a "towel & pillowcase shortage" when asked for enough towels for the people in our room and only one pillow per bed had a pillowcase on. Food was average. Would I stay again? No probably not.
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 25 Aug 2023
Dear Guest,My sincere apologies for our linen issue. Our supplier let us down temporarily which did lead to a challenge both for the hotel and our guests. Rest assured we are looking at solutions to ensure this issue does not happen again.Yours sincerely,Eoin TraynorRooms Division Manager

10/10 Excellent

Barry

Stayed 2 nights in Aug 2023
Response from Eoin Traynor on 25 Aug 2023
Thanks Barry for such a positive endorsement of our hotel! It means a lot and I will be sure to pass on your feedback to the team,Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Nuala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large hotel with fresh décor and super friendly staff.
Stayed 2 nights in Aug 2023
Response from Ernestas Miliauskis on 22 Aug 2023
Dear Nuala,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us!It's wonderful to know that you appreciated our lovely and spacious accommodations, along with the fresh décor that we take pride in maintaining. Our team works diligently to create an inviting atmosphere that contributes to our guests' overall comfort and enjoyment.We're especially delighted that our staff left such a positive impression on you. Providing exceptional and friendly service is a core value for us, and we're pleased that their efforts made your stay even more enjoyable. I'll be sure to pass along your kind words to our team members.We genuinely value your feedback and hope to welcome you back to our hotel in the future. If you have any suggestions or preferences for your next stay, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again.Warm regards,Ernestas MiliauskisFront Office Manager

8/10 Good

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception were very helpful at check-in and the hotel was very nice looking. The room was large enough for family of four and clean but the carpet and furnishings were a bit tired looking. The meals were good and the swimming pools were very run The staff were helpful and courteous at all times.
Stayed 1 night in Aug 2023
Response from Ernestas Miliauskis on 22 Aug 2023
Dear Gerald,Thank you for sharing your valuable feedback following your recent stay at our hotel. We're glad to hear that your experience was a mix of positive aspects and areas for improvement.We're delighted that our reception team provided you with helpful and efficient service during check-in. Ensuring a smooth start to our guests' stay is one of our top priorities, and we're pleased that we met your expectations in this regard.It's great to know that you found our hotel's appearance appealing and that your family enjoyed the spaciousness of the room. We apologize for any inconvenience caused by the tired appearance of the carpet and furnishings. Your feedback is important to us, and we'll take this into consideration as we work towards enhancing the overall ambiance of our accommodations.We're glad you enjoyed our meals, and we appreciate your positive feedback on that aspect of your stay. Moreover, we're grateful for your kind words about our staff's helpfulness and courteousness. Providing exceptional service is something we take pride in, and we'll be sure to recognize the team for their efforts.Thank you once again for sharing your thoughts with us. We're committed to continuous improvement, and your feedback is instrumental in helping us achieve that goal. Should your travels bring you back to the area, we would be honored to have another opportunity to serve you.Best regards,Ernestas MiliauskisFront Office Manager

8/10 Good

Laureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Hotel is beautifully decorated and clean the staff were friendly and the breakfast was lovely with a great choice. The Arkle bar restaurant is very over priced and we ate else where. Work was being carried out on the lighting when we were there and it started before 8am which was a pain.
Stayed 3 nights in Aug 2023
Response from Ernestas Miliauskis on 19 Aug 2023
Dear Laureen,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the beautiful decor, cleanliness, and the friendliness of our staff. We're also pleased that you found our breakfast options to be lovely and varied – we believe a great dining experience is an important part of a stay.We do appreciate your honesty about your experience at the Arkle bar restaurant. We apologize that the pricing did not align with your expectations. Our goal is to provide a range of dining options that cater to various preferences, and we'll certainly take your feedback into consideration as we evaluate our offerings.Regarding the ongoing lighting work during your stay, we sincerely apologize for any inconvenience caused by the early start time. Your comfort and convenience are very important to us, and we regret that this construction work impacted your experience negatively. We'll make sure to communicate such renovation activities more effectively in the future to minimize disruptions for our guests.Your feedback is invaluable as it helps us continuously improve our services and amenities. We genuinely appreciate your understanding and patience with these matters, and we hope that you will consider staying with us again in the future. We're committed to providing you with a seamless and enjoyable stay next time.Thank you once again for choosing our hotel. We look forward to welcoming you back.Best regards,Ernestas MiliauskisFront Office Manager

4/10 Poor

Fiona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was not as advertised especially in pictures, never said or even looked like such a busy town shopping centre area. Hotel was in need of an update in all areas, disappointing for a supposedly 4 star Hotel, total opposite of pics in every area.
Stayed 1 night in Aug 2023
Response from Ernestas Miliauskis on 19 Aug 2023
Dear Fiona,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We sincerely apologize for any discrepancies you encountered between our advertising and the actual experience you had during your visit. We understand the importance of accurate representations, and we regret that your expectations were not met.Your feedback regarding the appearance of the town and shopping center area is well noted. We'll certainly review our marketing materials to ensure they accurately reflect the surroundings and atmosphere of the hotel's location. We apologize for any confusion this may have caused.We also appreciate your honesty about the state of our hotel. We continuously strive to provide a comfortable and up-to-date environment for our guests, and we're disappointed to hear that you found certain areas in need of an update. Your comments will be taken into consideration as we plan for future improvements.We're truly sorry that your experience was not as you had hoped. We value your feedback and will use it to make necessary adjustments to enhance the experience we provide to our guests.If you decide to give us another chance in the future, we'll do our best to ensure a more accurate representation of our facilities and an improved stay that aligns with your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to host you again.Warm regards,Ernestas MiliauskisFront Office Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service
The hotel and room were lovely! We used the leisure centre and the kids loved the pool. We had a meal and cocktails with the kids but €10 for a handful of pasta and tomato sauce was a bit much for the toddlers meals. We also found the corridors and bedroom extremely noisy at night. I could hear the next room snoring through the adjoining door. Also the lack of air-conditioning made the bedroom temperature unbearable. The shower also broke, meaning we couldn't turn it off and had to wait for someone to come to the room to repair.
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 17 Aug 2023
Dear CatherineThank you very much for taking the time to creview us following your recent stay with us and for your considerate and wide-ranging feedback.  I appreciate your very positive comments regarding certain aspects of your stay and your kind feedback about my colleagues which I will be sure to share with them. Needless to say I was disappointed to read you had issues in with your room. We are continually striving to improve on our guest experience and the amenities and services we offer and we appreciate your feedback which I can assure you will be taken onboard fully. Rest assured I will review the points you have raised with the wider management team here at the Hotel and address them, where possible, in a timely fashion.  I am confident that should we have the pleasure of welcoming you back again you will experience our usual standard of guest care and hopefully we see you back in the near future,Yours sincerely, Eoin TraynorRooms Division Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Thanks Jennifer, for the positive endorsement of our hotel. We look forward to your return in the near future!Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Cliodhna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Thanks Cliodhna for the positive endorsement of our hotel!Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Donal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Days
Really nice Hotel and staff. After Emerald park its just perfect with leisure centre for kids.
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Thanks Donal,From experience I know making sure the Kids have a great time is half the battle! We will see you again soon.Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for families
Glen Royal is an excellent hotel at the outskirts of Dublin. 40 minutes drive from Dublin. Good spacious family rooms with comfortable beds. Bathroom needed some work. The breakfast was good with other facilities like gym. Overall reasonably priced hotel near Dublin. Ideal place to stay with free car park to go around Dublin.
Stayed 4 nights in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Thanks Kiran,Great to hear all the hard work is paying off. Just on the bathrooms they are due to be refurbished this September,Kind regards,Eoin TraynorRooms Division Manager

8/10 Good

Belle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great customer service, although the hotel needed updating in certain areas, carpets stained and door frames battered. No air conditioning meant poor sleep along with issue with sound proofing. Cobwebs on ceiling.
Stayed 1 night in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Dear Belle,Many thanks for the high score and constructive feedback. Our room refurbishment begins in September and we can't wait. Hopefully go get to see this investment in the near future.Kind regards,Eoin TraynorRooms Division Manager

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Great location for Emerald park & Dublin Zoo. Look forward to another stay soon.
Stayed 4 nights in Aug 2023
Response from Eoin Traynor on 14 Aug 2023
Thanks Kellie, for the positive endorsement of our hotel. We look forward to your return in the near future!Kind regards,Eoin TraynorRooms Division Manager