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Reviews of Travelodge Dublin Phoenix Park Hotel

3 out of 5
Travelodge Dublin Phoenix Park Hotel
Aurburn Avenue Roundabout, Navan Road, Castleknock, Dublin, Dublin

Reviews

7.2

Good

Rating 10 - Excellent. 164 out of 820 reviews" "
Rating 8 - Good. 304 out of 820 reviews" "
Rating 6 - Okay. 214 out of 820 reviews" "
Rating 4 - Poor. 87 out of 820 reviews" "
Rating 2 - Terrible. 51 out of 820 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Leonard

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Team Travelodge on 15 Mar 2020
Dear Guest Thank you for your review of our hotel, we greatly value your feedback. We are delighted you enjoyed your stay here with us and we all look forward to the opportunity of welcoming you back again in the future. Kindest regards

10/10 Excellent

Andy, Sheffield, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good budget hotel that was clean and comfortable. Staff were helpful and friendly. The hotel is pleasantly located but on a main route into Dublin with regular, frequent public transport passing the door.
Stayed 2 nights in Mar 2020
Response from Team Travelodge on 10 Mar 2020
Dear Andy Thank you for your lovely review of our hotel, the team is delighted with your comments and they all look forward to the opportunity of welcoming you back again in the possible future. Kindest regards

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap&Cheerful
Great location, friendly staff and very clean
Stayed 1 night in Feb 2020
Response from . on 18 Mar 2020
Dear Jean, Thank you for taking the time to review our hotel and we are pleased to see that you found our hotel to be clean and a great location. We are also pleased to see our staff could assist you along the way. Kind Regards, Eoin.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from Team Travelodge on 2 Mar 2020
Dear Guest Thank you for your review of our hotel. We value your feedback. We are saddened to read your score however and are sorry for any inconvenience you experienced during your stay. Kindest regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Team Travelodge on 24 Feb 2020
Dear Amanda Thank you for taking the time to review our hotel, e greatly value your feedback. We are delighted with your high score and the team wish you well. We look forward to welcoming you back in the possible future. Kindest regards

8/10 Good

Rusty, Coventry UK

Liked: Cleanliness, staff & service, property conditions & facilities
Well located for bus services into central Dublin.
Stayed 3 nights in Feb 2020
Response from Team Travelodge on 20 Feb 2020
Dear Rusty Thank you for taking the time to review our hotel. We greatly value your feedback. We are delighted with your score and that you found our hotel well located. We hope you enjoyed your stay visit with us and we look forward to the opportunity of welcoming you back again in the future. Kindest regards

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff, it is what it is. 12 min drive to temple bar. About 15euros for a taxi to temple bar
Stayed 2 nights in Feb 2020
Response from Team Travelodge on 17 Feb 2020
Dear Guest Thank you for taking the time to review our hotel, we greatly value your feedback. We are delighted you found our location convenient for the city and that our staff are friendly. We hope you enjoyed your stay here with us and we look forward to the opportunity of welcoming you back again in the future. Kindest regards

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Team Travelodge on 17 Feb 2020
Dear Maureen Thank you for taking the time to review our hotel. The team is delighted with your high marks and we all wish you well. We look forward to the opportunity of accommodating you again sometime in the future. Kindest regards

10/10 Excellent

Sharon, Bedfordshire,uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff frequently on arrival. Cheap and cheerful accommodation perfect stop over after arriving from the uk on late flight. 5 minute drive to shopping centre and food outlets.
Stayed 1 night in Feb 2020
Response from Team Travelodge on 14 Feb 2020
Dear Sharon Thank you for your review of our hotel, we greatly value your feedback. We are delighted you found our location convenient for your needs. We hope you enjoyed your stay here with us and we look forward to the opportunity of welcoming you back again in the near future. Kindest regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay staff were very nice
Stayed 1 night in Feb 2020
Response from Team Travelodge on 13 Feb 2020
Dear Guest Thank you for your lovely review of our hotel. The team is delighted with your score and we all wish you well. We look forward to the opportunity of welcoming you back again in the near future. Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from . on 10 Feb 2020
Dear Guest, Thank you.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be a little more comfort in food and bar area
Stayed 1 night in Jan 2020
Response from . on 4 Feb 2020
Dear George, Thank you for taking the time to review our hotel and we are pleased to see that you found our comfortable and clean. Kind Regards, Eoin.

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
2 night stay
First room we got smelled like smoke and sweat but the receptionist kindly gave us a new room when i said it. The receptionist that was working 7-3 saturday (and maybe sunday as she was there when we checked out) was lovely and so so friendly.The bathroom floor and around the sink/bath/toilet seat could have used a more thorough clean. Make up stains on the towels we were given but other than that it was fine.
Stayed 2 nights in Jan 2020
Response from . on 16 Jan 2020
Dear Guest, Thank you for taking the time to review our hotel and we are pleased to read that you found our staff to be kind and helpful. Kind Regards, Eoin.

6/10 Okay

R, Ottawa

Travelled with family
Disliked: Staff & service, amenities
The room was very basic. Only amenities are a kettle. Not even a microwave. Bathroom was ok. Some of the base board was coming off. Could use use a lot of TLC, but good hotel for a few nights.
Stayed 8 nights in Dec 2019
Response from . on 16 Jan 2020
Dear Guest, Unfortunately for hygienic and health & safety reasons we do not have microwaves in our rooms. Kind Regards, The Reception Team.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from . on 5 Jan 2020
Dear Guest, Thank you for reviewing our hotel and we are pleased to read that you enjoyed your stay here with us and hope to see you return again soon with us. Kind Regards, Eoin.

10/10 Excellent

Yousif

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we do hope to see you return sometime soon. Kind Regards, Eoin.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we are saddened to see that you did not enjoy your stay here with us, however we do hope that you will give us another try again soon. Kind Regards, Eoin.

10/10 Excellent

Ovidiu

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we do hope to see you return sometime soon. Kind Regards, Eoin.

10/10 Excellent

James

Stayed 2 nights in Nov 2019

6/10 Okay

Orla

Travelled with family
Good location for visiting the zoo
The accommodation is basic but for the price it was ok. There was a bad smell in the hallway and there was alot of stains on the carpets. We had booked a family room(2 adults and 2 children) There was 1 double bed and 2 very narrow make shift beds which were not very comfortable. Myself and my husband slept in them as our kids are small and I was afraid of them falling out. Breakfast was nice with a good variety.
Stayed 1 night in Nov 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we do hope to see you return sometime soon. Kind Regards, Eoin.

4/10 Poor

nula

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No facilities, very poor stained cheap furniture. Everything very worn and dated. The first room I was given had a window frame that didn't fit the wall - literally a gap with a strong breeze blowing through!! We did get moved to a different room after complaining. Apparently the hotel was full - I doubt that, only saw about 6 other guests. I think there must only be a limited number of habitable rooms!! Definitely not staying here again, nor would I recommend to anyone.
Stayed 2 nights in Nov 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we are saddened to see that you did not enjoy your stay here with us, however we do hope that you will give us another try again soon. Kind Regards, Eoin.

10/10 Excellent

Julian

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reception easy check in
Stayed 1 night in Nov 2019
Response from . on 12 Dec 2019
Dear Guest, Thank you for taking the time to review our hotel and we do hope to see you return sometime soon. Kind Regards, Eoin.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from . on 14 Nov 2019
Dear Mary, Thank you for reviewing our hotel and we are very pleased to see that you enjoyed your stay here with us and that you found your room to be clean and comfortable. We do hope to see you return to stay with us again. Kind Regards, Eoin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from . on 12 Nov 2019
Dear Guest, Thank you for reviewing our hotel and we are pleased to see that you enjoyed your stay here. We do hope to see you stay here again. Kind Regards, Eoin.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I had requested 2 bedrooms both with a double and single bed. We arrived early and clarified our booking with Sergio at the desk and said it would all be ready after 3. We went into the city centre and when we later arrived back to the hotel were told by a different employee that Sergio(the manager) had overbooked the hotel and we only had double beds in our room. We explained that we have siblings and weren’t comfortable sharing a bed etc but they said there was nothing they could do. A member of our group was told they would have to sleep on a mattress on the floor but they didn’t have any additional bedding etc. We tried to speak to Sergio everyday but he was always unavailable. I have asked to be contacted by management but yet to have heard anything.
Stayed 3 nights in Oct 2019
Response from . on 12 Nov 2019
Dear Guest, Thank you for taking the time to review our hotel and we apologise for any inconvenience that has been caused. Kind Regards, Eoin.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place has gone massively down hill in the last few years. I stayed here 6 years ago and it was a standard enough travel lodge at that time. We changed rooms 3 times and we just accepted the last option as it didn't have smelly carpet, mouldy curtain nets. This "hotel" needs some serious renovation from the broken entry barrier (no sign, just had to use the opened exit barrier) to the bleach stained carpets, chipped paint and we'll dated rooms. Extremely overpriced, for hostel like conditions. I would recommend spending an extra few bob to stay somewhere half decent.
Stayed 1 night in Nov 2019
Response from . on 4 Nov 2019
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed to see that you did not enjoy your stay here. Kind Regards, The Reception Team.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Basic hotel
Stayed 4 nights in Oct 2019
Response from . on 4 Nov 2019
Dear Guest, Thank you for taking the time to review our hotel. Kind Regards, The Reception Team.

4/10 Poor

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Type of room booked not provided & alternative unc
Had booked a family room for 2 adults. Needed twin beds. On arrival discovered double room allocated. Reluctant to change this as busy but eventually provided double + 2 temp beds. The temp beds were very uncomfortable and didn't have duvets. Changed to twin room on 2nd night which was comfortable. Sought to discuss with manager but told not available till 2nd morning. When leaving told manager was on A/L but would ring us. No phone call so not happy overall
Stayed 2 nights in Oct 2019
Response from . on 4 Nov 2019
Dear Guest, Thank you for taking the time to review our hotel. We apologise for any inconvenience caused. Kind Regards, The Reception Team.

8/10 Good

Selestine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not organised
Although our stay at travel lodge was good, we did not get the room we had initially booked. When we arrived we had to wait 30 minutes as they could not find our booking and finally we had to say we were content enough to get a different room.
Stayed 2 nights in Oct 2019
Response from . on 29 Oct 2019
Dear Selestine, Thank you for taking the time to review our hotel and we are pleased to see that you enjoyed your stay here with us. We do apologise for the issue that arose at your check in and that this did not cause problems. We do hope to see you stay here again soon. Kind Regards, Eoin.

4/10 Poor

Steve, Ottawa, Canada

Disliked: Amenities, property conditions & facilities
Meh. I mean it's a room. No ice machine (maybe this is common in Europe i dont know i usually stay airbnb), there arent really any amenities. The staff was friendly though, and you're a close walk to the bus station. Avoid the pizza in the cafeteria.
Stayed 2 nights in Oct 2019
Response from . on 25 Oct 2019
Dear Guest, Thank you. Kind Regards, The Reception Team.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from . on 23 Oct 2019
Dear Guest, Thank you. Kind Regards, The Reception Team.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from . on 21 Oct 2019
Dear Sean, We are delighted to see that you enjoyed your stay here with us and we do hope to see you stay here again soon. Kind Regards, Eoin.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Original room give No53, had a faulty window handle not able to lock as a result room waa very cold and noisy from the bussy road near by.
Stayed 1 night in Oct 2019
Response from . on 14 Oct 2019
Dear Guest, Thank you for taking the time to review our hotel and we do apologise for any issues that you had during your stay but we do hope to see you again soon. Kind Regards, Eoin.

6/10 Okay

Eimear

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Very average
Dirty sheets.. unhelpful staff
Stayed 3 nights in Sep 2019
Response from . on 14 Oct 2019
Dear Guest, Thank you for taking the time to review our hotel. Kind Regards, Eoin.

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from . on 1 Oct 2019
Dear Guest, Thank you for taking the time to review our hotel and we are pleased to see that you enjoyed your stay here with us and we do hope to see you again soon. Kind Regards, Eoin.

8/10 Good

TOMASZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from . on 30 Sept 2019
Dear Tomasz, Thank you for reviewing our hotel and we are very pleased to see that you enjoyed your stay here with us and we do hope to see you again here soon. Kind Regards, Eoin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay for access to Dublin. The restaurant was fantastic.
Stayed 2 nights in Sep 2019
Response from . on 30 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel and we are very pleased to see that you enjoyed your stay here with us and we do hope to see you again soon. Kind Regards, Eoin.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night after travelling up from Cork, as we needed somewhere with easy access to the airport. Exactly as we expected from a Travelodge. Room was pleasant, food tasty, and convenient for the airport.
Stayed 1 night in Sep 2019
Response from . on 30 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel and we are very pleased to see that you enjoyed your stay here with us and that you found our restaurant pleasant and the food good. We do hope to see you again soon. Kind Regards, Eoin.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the breakfast – it was tasty and affordable. The beds were comfortable, but the building was SO hot that it was hard to sleep. I think they were having troubles
Stayed 1 night in Sep 2019
Response from . on 30 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel and we are very pleased to see that you enjoyed your stay here with us and that you found our restaurant food tasty and enjoyable. We do hope to see you return soon. Kind Regards,, Eoin.

4/10 Poor

Matthew

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in.and out was easy, localy locaated to freeway. Reataraunt and bar on site
Stayed 1 night in Sep 2019
Response from . on 23 Sept 2019
Dear Guest, Thank you for reviewing our hotel and we are pleased to see that you enjoyed your stay here with us and that you found our hotel in the perfect location and that you enjoyed our restaurant. Kind Regards, Eoin.

4/10 Poor

Sophie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from . on 16 Sept 2019
Dear Sophie, Thank you for reviewing our hotel. Kind Regards, Eoin.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from . on 16 Sept 2019
Dear Guest, Thank you for reviewing our hotel and we are pleased to see that you enjoyed your stay here with us and we do hope to see you again soon. Kind Regards, Eoin.

6/10 Okay

Phil, Los Angeles

Business traveller
Liked: Cleanliness
Property is old and fraying at the edges and has minimal facilities on-site. On the positive side, it's right off the M50 freeway and offers relatively quick access to Dublin city through Phoenix Park, which is a 5 minutes drive from hotel. Would not recommend anyone to stay there without a car.
Stayed 3 nights in Sep 2019
Response from . on 23 Sept 2019
Dear Phil, Thank you for reviewing our hotel and we have taken note of the improvements that can be made to our hotel and we do hope to see you stay here with us again. Kind Regards, Eoin.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from . on 11 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel and we are pleased to see you enjoyed your stay here with us. Kind Regards, Eoin.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a 1-night stay. Probably wouldn’t stay longer.
Stayed 1 night in Sep 2019
Response from . on 11 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel and we are pleased to see you enjoyed your stay here with us. Kind Regards, Eoin.