2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Taurito Princess - All Inclusive

4 out of 5
Hotel Taurito Princess - All Inclusive
Calle Alhambra, 8, Urbanizacion Taurito, Mogan, Gran Canaria

Reviews

8.4

Very good

Rating 10 - Excellent. 129 out of 307 reviews" "
Rating 8 - Good. 131 out of 307 reviews" "
Rating 6 - Okay. 30 out of 307 reviews" "
Rating 4 - Poor. 12 out of 307 reviews" "
Rating 2 - Terrible. 5 out of 307 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Allen Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained.
Stayed 4 nights in Feb 2024

6/10 Okay

Philip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms had great balconies with amazing views. Front desk staff was awesome. Piano bar staff were friendly and attentive. But elevators either didn’t work or took 5-10 minutes to come to your floor and sometimes wouldn’t come at all. We were on 11th floor and had to walk up or down all those flights more times than I’d like to count. No drinkable water in the rooms and no bottled water was provided. Food although plentiful was bland. Overall it was an ok stay but would not return to this location.

2/10 Terrible

Britain, Mount Holly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Review: Wi-Fi didn’t reach 10th floor Food (bland, and hair in food) Room outdated Bathroom door handle broken in room Bathroom door did not close shut Towel rack broken in room Sewage smell from a/c in room Ants in room Elevator out of order Coffee machine out of order at dining facility No soap in the public bathroom Sangria stations empty Didn’t answer phone at reception desk Good review: Staff was nice and friendly Perfect beach location
Stayed 3 nights in Sep 2023
Response from Javier on 14 Sept 2023
Dear guest It is alwais disappointing to hear of a less tan perfect stay but I would like to thank you for also mentioning the things that you liked.We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us chance to redeem ourselves during a future stay.Kind regardsJavier de Boso

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were dropped off at the bus drop off and had to roll our luggage through the entire resort to get to the front door. MTS was our transportation. We were told they should have taken us to the front door. Would have liked the opportunity to have other options for ordering food. Not just the buffet.
Response from Allocation Supervisor on 27 Dec 2022
Dear David, thank you very much for your Feedback. Please take note that we have no influence on the transportation company since this is organized by the touroperator through which you have booked your trip.We also want to inform that our hotel is an All Inclusive hotel and it is published that the meals are offered as a buffet and that we don't have an a-la-carte restaurant. Anyhow we hope that you had a good time staying with us and that you enjoyed the rest of your stay. Looking forward to your next visit.Kindest regards,Patricia SulimmaHotel Taurito Princess ****

10/10 Excellent

Neil

Stayed 11 nights in Feb 2022
Response from Hotel Taurito Princess **** on 28 Feb 2022
Dear Neil, thank you very much for your excellent rating in Hoteles.com We hope to welcome you again in the future. Kindest regards, Patricia Sulimma

6/10 Okay

Francisc, Ingleside

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall it’s a nice place but if you look for a place to unwind and relax this is not the best place for you The problem is there is no curfew and they serve alcohol all night long some people don’t know how much is enough and have no respect and regards for other guests It was very loud over night I was getting exhausted oh hearing drunk people all night every night My husband asked if we could have a different room so we can get some rest, he was told all other rooms are booked even though it didn’t seem like the hotel was so busy Anyways that’s the last place we will ever go to.
Stayed 6 nights in Nov 2021

8/10 Good

Alyshia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful resorted situated on the side of a mountain with lots to offer. We traveled in November and were always able to find a spot by the pool or a spot on the beach no matter what time we arrived at. The property was well kept and clean (rooms, washrooms, restaurants, etc.). The food was quite good for resort food with a wide variety - we always found something delicious to eat at each meal. There were a few bars (none close to the beach) that provided decent service. You could self serve your own beer/wine/pop/water which was convenient and nice to not wait in line. One thing I was disappointed with was that a significant amount of alcohol/drinks were not included at this "all inclusive" resort. I've been to dozens of all-inclusive resorts and typically the high end/premium liquors are obviously a surcharge (which is to be expected). However, there was an extensive amount of alcoholic options that were not included with the all inclusive purchase. For example, daquiris, margaritas, mojitos, kahlua, baileys, jameson, heineken, smoothies, and many more were only available at a cost. Essentially you could only order well liquor and sex on the beach, tequila sunrise and pina coladas free of charge. Service was good - most staff were polite and respectful but rarely went above and beyond to be friendly or overly welcoming. Front desk service was excellent and very helpful (printed boarding passes, called taxis, etc.). Overall, we had a lovely stay!
Stayed 9 nights in Nov 2021

8/10 Good

Natalie Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel. It was clean and the food was a good variety. Everyone wore face masks as instructed and the staff professionally upheld this. The entertainment was really good. However the pool was colder than the sea and the food could have been hotter but apart from that it was a good holiday.
Stayed 9 nights in Nov 2021

6/10 Okay

martin

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
1 night stay
We arrived st the hotel for a 1 night stay as an add on day to our holiday. Check in was the worst tgat I have ever had. We presented our passports and confirmed our name which they had on record. Here’s where the gun begins. We paid around £200 for the night and we’re asked to provide a voucher from Expedia??? A what? I’ve booked through hotels.com numerous times and never been asked for a voucher. I
Stayed 1 night in Nov 2021

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. The only thing that could have been better is the evening entertainment
Stayed 7 nights in Nov 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Stayed 2 nights in Nov 2021

4/10 Poor

andre, Montreal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice location. This is definitely not 4 stars hotel or even 3 stars. Food quality wasn't good (very bad quality of meat product). Very bad quality bedding (uncomfortable bad, mattresses and poor quality linen). Basic items expected in four stars hotel (tissues, shower cups etc. are not provided). Lousy elevators system.
Stayed 22 nights in Feb 2020
Response from José Monzón on 9 Mar 2020
Dear Guest, Thank you for taking the time to write a review. On behalf of the entire team, we would like to apologize for having disappointed you. Our guest’s satisfaction is of vital importance for us and therefore please rest assured that we take your feedback to heart and will follow up on all your comments. We appreciate your words, because they show us where we need to improve. Kind regards José Monzón

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It's a great hotel with beautiful views. I was on my own and never spoke to anyone for a week. Staff in restaurant put me in a middle table just to make it more obvious and never once asked if I was enjoying my stay or any word whatsoever. Food lots of it but some nights I skipped dinner enjoyed lunch better. One night they had lovely leg of pork but it was just broker up in a bowl. However I loved the idea of the amount of bars and bar staff but never friendly. I felt lonely but that's mayb not the fault of hotel
Stayed 7 nights in Feb 2020
Response from José Monzon on 29 Feb 2020
Dear Guest, Thank you for taking the time to report your experience following your recent stay. I was sorry to learn that we could not convince you this time, but wish to thank you for highlighting those aspects you enjoyed. Since we constantly follow-up guests' reviews and concerns, please be assured that your comments have been taken into consideration in order to improve where necessary. Once again we thank you for your stay and feedback, both are much appreciated. Regards José Monzón

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Jan 2020
Response from josé Monzón on 1 Feb 2020
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from José Monzón on 25 Jan 2020
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views off the see and sunsets the garden around the pool area where we'll maintained overall very good
Stayed 7 nights in Jan 2020
Response from José Monzón on 22 Jan 2020
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from José Monzón on 11 Jan 2020
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sun shone on the pool areas from 9-6pm. I didn't like the quality of the sun loungers.
Stayed 5 nights in Dec 2019
Response from Jodsé Monzón on 28 Dec 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, José Monzón

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great view, nice getaway for families and couples. Free entertainment also provided. Clean room. Food is ok. Cleaners do enter in the room without ok. That was annoying
Stayed 3 nights in Nov 2019
Response from José Monzón on 3 Dec 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well run with plenty of staff,the resort was a bit cut off due to a rock fall,meaning you had to go on a long detour to get a short distance,
Stayed 7 nights in Oct 2019
Response from José Monzón on 6 Nov 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, José Monzón

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from J on 13 Oct 2019
J

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Food was fantastic excellent choice for everyone,the air conditioning was disgraceful in the bedrooms very stuffy had to hire a fan for a week and still very hot,there was no air conditioning in lobby or the rest of the hotel only in elevators ,the pools need to be cleaned more always dirty
Stayed 7 nights in Aug 2019
Response from José Monzón on 25 Aug 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards,

8/10 Good

Verified traveller

Stayed 9 nights in Jul 2019
Response from José Monzón on 29 Jul 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing!! The staff our so accommodating, the food is delicious and has a good variety and the property was gorgeous. The room was very clean and spacious.
Stayed 4 nights in Jun 2019
Response from José Monzon on 29 Jun 2019
Dear Guest, Thank you for posting a review following your recent stay. It's fantastic to hear you had such a great time with us. Thank you for your positive feedback regarding our services and facilities. We do hope that you choose to join us again soon! Kind regards, José Monzón

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 7 nights in May 2019
Response from Patricia Sulimma - Hotel Taurito Princess **** on 29 May 2019
Dear Guest, thank you for your rating following your recent stay with us. As we are always seeking to improve, we would like to receive further information regarding the reasons that have let you to evaluate your stay with us with 3 out of 5 points. For this reason we would be happy if you could contact us and provide more details. Thank you very much in advance. Kindest regards, Patricia Sulimma Hotel Taurito Princess ****

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel’s location on the beach and the room with a balcony were very nice. The lobby is lovely! The elevators were not sufficient to handle the number of guests at this facility and they were out of order on and off during our entire stay. There was a lack of communication regarding amenities and activities at this resort. The only way to find out what was going on was if you happened to stumble upon a sign on a wall. There supposedly was a spa, gym, hairdresser, etc. but we saw no sign or any of these perks. A hand-out or emailed schedule of the entertainment would have been helpful. Even a chat at check-in would have been better than nothing. The restaurants were just average buffets. A binder in the room warned that the water was “not potable”. Staff were friendly and pleasant.
Stayed 6 nights in Apr 2019
Response from José Monzón on 4 May 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, José Monzón

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel we stayed on 10thfloor with great sea views, quiet area, great for a relaxing holiday, hotel was kept very clean during our stay, we would go back.
Stayed 4 nights in Apr 2019
Response from José Monzón on 4 May 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
The reception staff lovely and porter...one or two in restaurant really lovely...the rest extremely rude and abrupt... need to be nicer and more efficient. Especially guy who shows people to seats at night not nice at a
Stayed 14 nights in Apr 2019
Response from José Monzón on 26 Apr 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, José Monzón

8/10 Good

Verified traveller

Stayed 14 nights in Apr 2019
Response from José Monzón on 26 Apr 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from José Monzón on 20 Apr 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Memorable Stay
We were hoping to get a late checkout on the day we left but received a flat no. Our all-inclusive priveleges did however continue til we left. It just would have been nice to have the room for two additional hours. And they weren't busy.
Stayed 3 nights in Mar 2019
Response from José Monzón on 6 Mar 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, José Monzón

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to holiday with kids, very relaxing , lovely staff. Really good value for the money
Stayed 7 nights in Feb 2019
Response from José Monzón on 6 Mar 2019
Dear Guest, Thank you very much for your feedback . We are glad to read you had a lovely stay and hope to welcome you again very soon. Kind regards, José Monzón

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
A lovely setting beautiful views we were on 11th floor. Taurito is however quite isolated without a car. We believed according to booking site that it was very close to Puerto del Mogán a walk or short taxi drive but connecting road is closed due to rocks falling so taxi have to travel a long way through and it costs 26 euros each way ! There is a courtesy bus but only goes for few hours leaving in morning and back at lunch time. Taurito is made up of a small resort of lots of all inclusive hotels. The Princess is only ok it’s emphasis is on quantity not quality and the food we found to be tepid and the wine warm. It was what it was and normally wouldn’t have mattered we intended eating each night in Puerto del Mogán which is very pretty and has a lovely atmosphere but with taxis that price it was really too pricy. The location + restriction to us definitely affected our enjoyment of the hotel.
Stayed 3 nights in Jan 2019
Response from C. Zancajo, Assistant Manager on 5 Feb 2019
Dear Guest, It is always disappointing to hear of a less than perfect stay but I would like to thank you for also mentioning the things that you liked. We appreciate all feedback as it allows us to continuously improve both our product and service and we do hope that you will give us a chance to redeem ourselves during a future stay. Kind regards, C. Zancajo, Assistant Manager

10/10 Excellent

Stephanie Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend this place
We had an amazing stay in this hotel, the location is so beautiful and at night is just incredible, staff are really kind and helpful. Rooms are big, comfortable, very clean! The food is just amazing plenty of options and different menu on dinners and lunch daily. Many options of alcoholic drinks and cocktails. Sauna for free. Nice views from every where. Excellent price for all you can get. Our flights were until late on our check out day and we were able to use the hotel services and all inclusive service until we left hrs later after checl out. I give this place 5 stars. Also acrivities for kids, seniors and young people.
Stayed 5 nights in Jan 2019
Response from C. Zancajo, Assistant Manager on 20 Jan 2019
Dear Guest, Thank you for posting a review following your recent stay. It's fantastic to hear you had such a great time with us. Thank you for your positive feedback regarding our services and facilities. We do hope that you choose to join us again soon! Kind regards,

8/10 Good

D

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel that offers free bus to Puerto Mogan. There is also a free service bus that goes from taurito bus stop to Playa del Cura bus stop.
Stayed 11 nights in Dec 2018
Response from C. Zancajo, Assistant Manager on 13 Jan 2019
Dear Guest, Thank you for posting a review following your recent stay. It's fantastic to hear you had such a great time with us. Thank you for your positive feedback regarding our services and facilities. We do hope that you choose to join us again soon! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having the beach so close. The staff was wonderful and very helpful with all requests. Plenty of activities available to book to make your vacation even more enjoyable.
Stayed 7 nights in Dec 2018
Response from C. Zancajo on 5 Jan 2019
Dear Guest, Thank you for posting a review following your recent stay. It's fantastic to hear you had such a great time with us. Thank you for your positive feedback regarding our services and facilities. We do hope that you choose to join us again soon! Kind regards, C. Zancajo, Assistant Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good family hotel
Good all inclusive hotel. It is close to the beach, and friendly staffs. There are two restaurant, and also food was great.
Stayed 4 nights in Dec 2018
Response from C. Zancajo on 5 Jan 2019
Dear guest, It is thrilling to read that your experience was up to your expectations and you had a lovely stay. Thank you for commenting on the friendly staff and great food offer. We are looking forward to your next visit. Kind regards, C. Zancajo, Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Hotel was great. Lovely beach there and great places near to explore. The food was included but I found it just ok. No parking available on site. I will return for another visit.
Stayed 5 nights in Dec 2018
Response from Assistant Manager on 5 Jan 2019
Dear Guest, Thank you for posting a review. Your comments will be shared with our Chef. We are very happy to read that on your opinion the hotel is great in most areas and that you are returning for another great stay. Looking forward to your next visit. Kind regards, C. Zancajo, Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing clean hotel which is right next to the beach. Great views and fantastic sunset. The night shows are decent to watch. Plenty of food choices but can get boring if staying more than 4 nights. Didn't get a chance to chance to visit the special meal night. Overall a great hotel and have no hesitation with going back...
Stayed 3 nights in Dec 2018
Response from Hotel Taurito Princess **** on 7 Jan 2019
Dear Guest, Thank you very much for your kind words. I'm thrilled that you had such an enjoyable stay with us and that you loved our great views and our fantastic sunset. We appreciate your feedback and look forward to welcoming you back in a near future. Kind regards, Patricia Sulimma Hotel Taurito Princess ****

10/10 Excellent

Ion, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull,very good location,extremely friendly staff and very helpfull
Stayed 7 nights in Nov 2018
Response from Hotel Taurito Princess **** on 7 Jan 2019
Dear Guest, Thank you for posting a review following your recent stay. It's fantastic to hear you had such a great time with us. Thank you for your positive feedback regarding our location and staff. We do hope that you choose to join us again soon! Kind regards, Patricia Sulimma Hotel Taurito Princess ****

8/10 Good

Denis J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, quiet,chill out location.
We had a really enjoyable holiday there. The location is wonderful; the rooms are spacious and have uninterrupted sea views. The weather was lovely while we were there. Without the sunshine and the sea views, it would soon become boring. Apart from the facilities of the hotel, which are very good, there aren't any other facilities locally. Mogan is 0.6k away, as the crow flies, but due to a rockfall which resulted in the closure of the road there, a return trip by taxi cost €42. The dining room was understaffed, resulting in delays in resetting tables which in turn caused queues at the entrance. Guests risked being knocked over by staff members rushing around. The three doors to our bedroom were ill fitting, needed to be adjusted but were not, despite being used by at least one staff member every day.On the one occasion I needed to contact reception, the telephone rang out three times without being answered. This hotel does very well on the big things but falls short where smaller things that can be easily remedied are concerned.
Stayed 12 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
I would recommend this hotel to an older couple, or a couple with children. It's located in a less bustling part of the island where there is a waterpark and a small beach. If you are looking for nightlife and clubs I would look elsewhere, but if you want a low key relaxing stay than this the place for you.

2/10 Terrible

E, Toronto, On

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing to say the least.
This is my second stay at this hotel. This trip we stayed in this hotel for two weeks. Service has drastically degraded since our last visit. There were cockroaches in the restaurant and in the rooms. There were two phones in each room, neither of which worked. We were told if we wanted to call between rooms, we would need to go downstairs to the main lobby to place a phone call. The hot water was occasionally disconnected due to "too many visitors in the hotel trying to use hot water simultaneously". The elevators were constantly out of service, especially during evening hours, with no air conditioning in the elevators. Food quality and selection was definitely not the greatest, and very repetitive. Nightly entertainment was very amateur like. The only semi-decent nightly entertainment was the piano bar. In room showers were either broken or leaking when you attempted to take a shower, creating a puddle on the floor. Drainage was constantly back logged in our sink. Will be looking for a new hotel to stay at for our next trip to Canary Islands.

10/10 Excellent

andrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Good value for the price
it was very nice, the hotel as very basic. The eater part was great. The food was OK

10/10 Excellent

Jesper, Copenhagen, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for children - we'll be back!
My wife and I and our six year old daughter stayed eight nights. We absolutely loved the hotel for a place to take your kids. It is very child friendly (playground, childrens pool and kids club to name a few), and it's easy for the children to make friends. On top of that the all inclusive makes things really easy all day (and the food is pretty good too, and plentiful for sure), so we definitely plan on coming back :-)

8/10 Good

JEVGENIJA, Riga, Latvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holidays! Nice hotel, fantastic ocean view, good value for money paid. Very good sandy beach in a quiet place. Absolute cleanliness and helpful staff. A few things to be improved - uncomfortable beds (no double bed) in the room and slowly working elevators. Wide choice of food - all inclusive - but we missed jamon :)

8/10 Good

Andrzej, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family holidays
that`s was a superb family holidays

8/10 Good

John, ireland

Liked: Staff & service
pleasent stay
hotel ideally located for a quiet holiday,but in need of refurbishment.