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Reviews of Hôtel Le Ratelier

Hôtel Le Ratelier
2075 Chemin du Ratelier, Montaigut-sur-Save

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 58 reviews" "
Rating 8 - Good. 25 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Out in the country
Excellent food and service. Its a little off the beaten track but the rooms are ok.
Stayed 1 night in Sep 2022

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Sadri

Liked: Cleanliness, property conditions & facilities, room comfort
Great place. tranquility super. Service not really great about hospitality.breaky should be included in the price as it is a very rural
Stayed 1 night in Mar 2019

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on rural surroundings
Lovely hotel in rural surroundings. Restaurant closed on Tuesday evenings but staff managed to produce a 3 course meal anyway.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT was very Nice that the restaurant was open for the quests of the hotel
Stayed 1 night in Oct 2018

4/10 Poor

Michele

Disliked: Staff & service
Unpleasant experience
Alhough we had a reservation for two nights we were told the morning after the first night that we had to leave before noon, that our reservation was for one night only. The owner said it was the fault of Expedia which always advertises for rooms available when there are none. She said they have been unsuccessful with attempts for Expedia to remedy this situation. We were forced to leave early. The management had known this since we made the reservation but didn't let us know when we arrived. When we were about to leave, a large group of tourists arrived and it seems we had to vacate to leave room for this more lucrative business opportunity for the hotel. We were reimbursed for the cancelled night. The rooms was extremely small with no insect screen on the window and it was full of mosquitos. The bathroom was cramped with no ventilation. Overall not a pleasant experience.
Stayed 2 nights in Jun 2018

6/10 Okay

Ruth

Liked: Cleanliness, room comfort
Poor check in service. Major mosquito problem at night. Poor wifi. Nice and quiet location with great local bakery.
Stayed 2 nights in Jun 2018

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this hotel! :-(
To our surprise when we arrived, we were told that the hotel was full and they could not accommodate us. We had a long discussion with the owner/manager, who kept on blaming hotels.com as not being responsible. After we showed him that our booking was paid for and guaranteed, he insisted that we phone you directly even though we hardly had any mobile reception in this hotel. We had just paid €64 for a taxi from the airport to this hotel because it was wrongly stated that the hotel is only 12km from the airport but in reality the distance is double 24km and deserted. It was getting very late in the evening and we strongly requested the room we paid for. Finally he decided to offer us a very small horrible room, where we could hardly move. The bathroom was completely outdated with the toilet stuck to the bath with broken tiles. We had no other choice but to accept as we had an early flight the next day. Being hungry after a long journey we had no other options but to use their restaurant. We ordered 2 Sirloin steak which were uneatable. The following morning we went for breakfast which was included. The breakfast consisted of of stale croissant, stale bread and butter/jam. The lady/owner that served us was extremely rude. We asked her if she could kindly book us a taxi to the airport but she replied arrogantly that a taxi would take more than 1 hour without checking. Luckily we used Uber. This was a horrendous experience and please keep away from this so called hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot in the country
Delightful rural auberge within easy reach of Toulouse. Quiet, comfortable and run by helpful people.
Stayed 1 night in Sep 2017

10/10 Excellent

Martine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bien.
Stayed 1 night in Sep 2023

4/10 Poor

nathalie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Décevant
Pas de climatisation dans la chambre, moisissures dans la salle de bain, cinq minutes pour avoir l'eau chaude, tout ca pour 80 euros, j'ai connu des hôtels moins chères et mieux équipés. Dommage je ne reviendrai pas
Stayed 1 night in Aug 2023

10/10 Excellent

franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Cadre et personnel très agréable. Repas au top , endroit très calme.
Stayed 1 night in Feb 2023

6/10 Okay

Ludovic

Business traveller
Liked: Cleanliness, staff & service
Mouais
Hôtel assez vieillot. Années 80. Chambre correct mais salle d’eau dans son jus.
Stayed 1 night in Feb 2023

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

jacqueline

Stayed 2 nights in Jul 2022

10/10 Excellent

MARIE-PAULE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme, cadre agréable, facilité de stationnement. Prix correct.
Stayed 3 nights in Jul 2022

10/10 Excellent

Danièle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lieu idéal pour le repos
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

BERNARD, VERNOUILLET

Business traveller
Liked: Cleanliness, staff & service, amenities
cadre agréable idéal pour se détendre et profiter de la nature. chambre spacieuse avec terrasse. Isolation sonore à améliorer un peu. Personnel sympathique. Bonne restauration sur place.
Stayed 1 night in Dec 2021

8/10 Good

alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent restaurant
La cuisine est très bonne et variée. Le charme de la cheminée le matin au petit déjeuner. De joli tableaux exposés aux murs. Cependant l'hiver, il fait un peu frais dans certaines pièces. A essayer l'été. Note: Le bruit de la salle de bain voisine faisait un vacarme pas possible. Heureusement j'étais déjà réveillé.
Stayed 1 night in Dec 2021

10/10 Excellent

Jean-pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Accueil sympathique, cadre agréable.
Stayed 1 night in Oct 2021

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services top.
Très bon accueil, conciliant pour le chien , rappel téléphonique du gérant pour un oubli . Prestations au top
Stayed 1 night in Jul 2021

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Très bon restaurant à découvrir
Stayed 2 nights in Jul 2021

10/10 Excellent

yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

LAURENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieu très agreable
L'accueil est excellent, le lieu est superbe et les gens sont charmants
Stayed 2 nights in Aug 2020

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable très calme Le Ratelier est une jolie ferme on y mange très bien l’accueil est chaleureux Nous avions une belle vue sur la piscine
Stayed 2 nights in Aug 2020

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour
Séjour d une nuit. Une chambre tres grande et très agréable. Petit-déjeuner complet. Parfait. Notre seul regret ? Nous n avons pas pu tester la grande piscine. :)
Stayed 1 night in Aug 2020

8/10 Good

DANY

Liked: Staff & service
Stayed 2 nights in Jul 2020

8/10 Good

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

DOMINIQUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit calme et reposant propriétaires sympas
Stayed 2 nights in Dec 2019

8/10 Good

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour s'est bien passé. Personnel très aidant et serviable.
Stayed 3 nights in Sep 2019

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel où l'on a envie de revenir
L'accueil est chaleureux, l'environnement est parfait pour une ballade en forêt pour se relaxer après le voyage, le confort de la chambre permet de passer une excellente nuit. Le petit déjeuner est un remarquable par sa diversité et sa qualité, les confitures sont un délice,
Stayed 1 night in Sep 2019

8/10 Good

André

Liked: Cleanliness, staff & service
Double lit (comme réservé) n'était pas disponible. Aussi, la réservation a indiqué que le petit-déjeuner buffet serait inclus. Mais l'hotêl m'a chargé 2 x 8 EUR pour le petit déjeuner.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable mais qui a besoin d une sérieuse rénovation.Personel très sympathique et disponible.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gezellig oud hotel met vriendelijke bediening
goed eten en drinken op een mooie rustige plek net buiten Toulouse
Stayed 2 nights in Sep 2018
Response from Alain on 10 Oct 2018
Thank you for staying in our hotel, have a nice trip, Best regards, Alain

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un calme forestier à 30 minutes de Toulouse
Hotel restaurant de type forestier très agréable. On y mange très bien, le personnel est très agréable et on y dort bien au calme. J'y reviendrai avec plaisir.
Stayed 1 night in Jun 2018

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familial en pleine campagne!
Très bon accueil! Literie très bonne.
Stayed 3 nights in May 2018

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A éviter pour dormir
Hôtel type auberge. Restau très bien ! bon rapport qualité prix. Chambre très usée. Carrelage sdb cassé. Quand on tire la chasse d’eau l’autre se fait ébouillanter vraiment!!). Bonne literie mais le lit est en fait deux lits simples réunis sans surmatelas. Couverture HS. Pas de thermostat il fait donc très chaud ou très froid. Bref les chambres méritent un coup de renovation d’urgence. La nuit du bruit à cause du mariage.
Stayed 2 nights in Dec 2017

10/10 Excellent

RITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit calme et agréable, personnel très accueillant
Stayed 1 night in Aug 2017

8/10 Good

sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Thierry

Liked: Cleanliness, staff & service
CALME ET REPOS
BON ACCEUIL BONNE TABLE HOTEL UN PEU VEILLOTBONNE ADRESSE POUR REPOS A LA CAMPAGNE
Stayed 1 night in Jun 2017

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et services

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel est d'une gentillesse... et cela aussi bien le soir que le matin. A recommander sans limites.