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Reviews of Novotel Moscow Sheremetyevo Airport

4 out of 5
Novotel Moscow Sheremetyevo Airport
Mezhdunarodnoye shosse, Ownership 3 Khimki District, Khimki

Reviews

8.4

Very good

Rating 10 - Excellent. 392 out of 848 reviews" "
Rating 8 - Good. 298 out of 848 reviews" "
Rating 6 - Okay. 95 out of 848 reviews" "
Rating 4 - Poor. 38 out of 848 reviews" "
Rating 2 - Terrible. 25 out of 848 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Thank you.
Stayed 1 night in Feb 2022
Response from Novotel Sheremetyevo Airport on 23 Feb 2022
Dear David! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are looking forward to welcome you back as soon as possible! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Novotel Sheremetyevo Airport on 23 Feb 2022
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Your positive feedback inspires us to improve quality of service day by day. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Novotel Sheremetyevo Airport on 20 Feb 2022
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are looking forward to welcome you back as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2022
Response from Novotel Sheremetyevo Airport on 17 Jan 2022
Dear Denis! We appreciate you taking time to share your impressions regarding your stay with us. Your positive feedback inspires us to improve quality of service day by day. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

10/10 Excellent

Alexandra

Stayed 1 night in Jan 2022

10/10 Excellent

ANDRES, itta bena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal is very friendly, food is excellent and the shuttle is always on time! Recommended!!
Stayed 1 night in Jan 2022
Response from Novotel Sheremetyevo Airport on 9 Jan 2022
Dear Andres! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to know that you appreciated our hotel. Positive feedback from a satisfied guest is our greatest reward. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

10/10 Excellent

Yuliana

Stayed 1 night in Dec 2021

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2021
Response from Novotel Sheremetyevo Airport on 12 Dec 2021
Dear Ilya! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Second time stay. Great staff, fast service and quality amenities. Recommend.
Stayed 1 night in Nov 2021
Response from Novotel Sheremetyevo Airport on 7 Dec 2021
Dear Mark! Let us thank you for choosing "Novotel Sheremetyevo Airport" and your feedback.We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. Thank you again for your compliments and for choosing “Novotel Sheremetyevo Airport”! Looking forward to welcome you soon! Best Regards, Novotel Team

10/10 Excellent

Elena

Liked: Staff & service, amenities, property conditions & facilities
Fast check in check out
Stayed 1 night in Nov 2021
Response from Novotel Sheremetyevo Airport on 20 Nov 2021
Dear Elena! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Your positive feedback inspires us to improve quality of service day by day. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

8/10 Good

lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Novotel Sheremetyevo Airport on 1 Nov 2021
Уважаемый Вячеслав! Благодарим Вас за выбор гостиницы "Новотель Аэропорт Шереметьево" и за высокую оценку предоставляемых услуг. Мы рады, что смогли создать для Вас комфортные условия и окружить Вас заботой и вниманием. Будем ждать Вашего скорейшего возвращения в гостиницу "Новотель Аэропорт Шереметьево"! С уважением, Сергей Рыльцов, Генеральный Управляющий

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, close to airport, lovely staff. Wouldn’t mind going back. I would fix the plumbing issues though.
Stayed 1 night in Oct 2021
Response from Novotel Sheremetyevo Airport on 30 Oct 2021
Dear Mark! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Your positive feedback inspires us to improve quality of service day by day. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

2/10 Terrible

Zachary

Disliked: Amenities, property conditions & facilities
Hardest and most uncomfortable bed I have ever tried to sleep on.
Stayed 1 night in Oct 2021
Response from Novotel Sheremetyevo Airport on 30 Oct 2021
Dear Guest! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We regret that quality of provided service did not meet your expectations. Be sure that we will take into account your comment. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Morten Larsen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe choice in Moscow Sheremetyevo airport
Clean and well-maintained. Nice pool area. Excellent breakfast. Pleasant and courteous staff. Shuttles to all terminals twice every hour worked very well.
Stayed 1 night in Oct 2021
Response from Novotel Sheremetyevo Airport on 26 Oct 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right choice
I have been a regular guest of the hotel. The reason is that The bed is very comfortable, the restaurant serves good quality food and the airport is within a short walking distance. On my way I had to take a PCR test and that's why I stayed 2 nights. It was the right decision so that I could relax more and do everything with no haste. Especially I want to compliment the person(s) who made a beautiful green wall in the restaurant area - a great job! Very pleasing to the eyes. What could be better - on arrival I and other guests had to wait because the computer failed. It would be nice if the hotel had a plan for such cases so that the guests didn't have to wait long. Also the showers are so hard to figure out! I could never understand how to work both of them - the hotel could make a small explanation and put it on the wall in the bathroom. In all, I had a nice stay.
Stayed 2 nights in Oct 2021
Response from Novotel Sheremetyevo Airport on 19 Oct 2021
Dear Margarita! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Elena, Oakland Park

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Ellada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 1 night in Sep 2021
Response from Novotel Sheremetyevo Airport on 1 Oct 2021
Dear Ellada! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad to find out that you appreciated your stay with us. We try to do our best to provide perfect service for our guests. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best Regards, Novotel Team

10/10 Excellent

Serguei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Novotel Sheremetyevo Airport on 29 Sept 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Khalida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient location and service! Shuttle bus to the all terminals are 24/7 every 30 minutes
Stayed 1 night in Sep 2021
Response from Novotel Sheremetyevo Airport on 7 Sept 2021
Dear Khalida! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are glad to find out that you appreciated your stay with us. Positive feedback from a satisfied guest is our greatest reward. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

10/10 Excellent

Svetlana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. Staff are very professional, friendly and helpful. My personal thanks to receptionist Viktoriya for her help to solve some problems with my online documentation uploading. My room was clean and comfortable. Provided free shuttle transortation from and in SVO is a big plus.
Stayed 2 nights in Sep 2021
Response from Novotel Sheremetyevo Airport on 6 Sept 2021
Dear Svetlana! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best Regards, Novotel Team

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel with decent size, well equipped rooms. Twice hourly shuttle to the terminals 24/7, but also walkable through park inn across the street and then the second floor of Radisson blue.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 2 Sept 2021
Dear Maria! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

10/10 Excellent

Stanislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that hotel. I stay there every time I'm in Moscow with my family. Clean, comfterbal
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 2 Sept 2021
Dear Stanislav! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are glad that you were satisfied with your stay. We will be happy to welcome you again in the near future! It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

10/10 Excellent

Zinaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room and friendly staff.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 28 Aug 2021
Dear Zinaida! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Your positive feedback inspires us to improve quality of service day by day. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a room before our flight. Our room was for 2 adults and 2 kids - perfect for family. Easy to get to by shuttle from the airport, you can also walk from airport to the hotel - but will have to cross the road at the traffic light. Room was clean, stuff was helpful and friendly.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 27 Aug 2021
Dear Olga! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший перевалочный пункт
Это был отличный опыт остановки между перелетами. Единственное что не понравилось, не получилось взять шведский стол на ужин, сказали что для персонала.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 26 Aug 2021
Уважаемая Ольга! Благодарим Вас за выбор гостиницы "Новотель Аэропорт Шереметьево" и за Ваш отзыв. Мы рады, что в целом, Вы остались довольны пребыванием с нами. Что касается ужина в формате шведского стола, то он накрывается согласно количеству гостей, проживающих от компании "Аэрофлот". Спешим обрадовать, что Вы можете приобрести бизнес-ланч в формате шведского стола в будние дни с 13:00 до 15:00 за 700 рублей с человека. Благодарим за понимание! Будем рады видеть Вас вновь в гостинице "Новотель Аэропорт Шереметьево"! С Уважением, Команда Новотель

6/10 Okay

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location if you are in transit or need to be close to the airport. Shuttle and information about the routes let down the experience and customers at the mercy of shameful Taxi Drivers that will scam at the first opportunity. Call the hotel for help or directions proved useless.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 25 Aug 2021
Dear Alexander! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ".Please, accept our sincere apologies for all inconvenience you experienced during your stay. Let us assure you that all defects were checked and all appropriate measures would be taken to improve quality of service.Your opinion is very important for us, because the satisfaction of our guests is our priority. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best Regards, Novotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Удобное месторасположение. Все понравилось.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 22 Aug 2021
Уважаемый Гость! Благодарим Вас за выбор гостиницы "Новотель Аэропорт Шереметьево" и за Ваш отклик. Нам приятно и важно узнать, что Вы высоко оценили наше расположение и остались довольны пребыванием с нами. Будем искренне рады видеть Вас вновь! С Уважением, Команда Новотель

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was very friendly, polite and willing to help.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 19 Aug 2021
Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, like it should be.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 17 Aug 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except there was just 1 paper cup to drink from for 2 people. Other than that, everything was awesome
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 13 Aug 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! Let us also inform you that you could ask all extra things at the Front Desk and our staff could bring it to your room. And if you need some more information about our services or facilities you may always ask our personnel. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 1 night in Aug 2021
Response from Sergey Ryltsov, General Manager on 12 Aug 2021
Dear Guest, thank you for choosing "Novotel Sheremetyevo Airport". We are glad you have enjoyed your stay. We will be happy to welcome you again any time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please surprised by this Hotel.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 19 Aug 2021
Dear Guest! Thank you for your feedback addressed to "Novotel Sheremetyevo Airport ". We are glad to find out that you appreciated service provided. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 17 Sept 2021
Dear Jennifer! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotels 5 mins from the airport. The hotel runs a free shuttle to the terminals 24/7, so getting to SVO wasn't an issue. The room was very quiet -- somehow, there was now city or airport noise at all in the room. Would stay again without hesitation.
Stayed 1 night in Aug 2021
Response from Novotel Sheremetyevo Airport on 9 Aug 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad that you were satisfied with your stay. We will be happy to welcome you again in the near future! It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2021
Response from Novotel Sheremetyevo Airport on 28 Jul 2021
Dear Guest! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. Best Regards, Novotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
I liked the room service and delivery of food to room was very fast. Staff was friendly except security on the 1st floor. I did not like that Shuttle does not operate at night and I wish hotel would update their website or notify me of this before my arrival not posting announcement at the column #75. I spent the whole night trying to reach the hotel with two heavy luggages after 24 hours of flight. I tried to walk over there as one of the airport employees recommended but it was impossible with 2 heavy luggages in darkness with the lack of asphalt road and sidewalks on a highway. I booked the hotel in order to tech it very quickly after long complicated flights from the United States but in fact could get there and check in only in the morning after 3 hours of attempts to get there.
Stayed 4 nights in Jul 2021
Response from Sergey Ryltsov, General Manager on 22 Jul 2021
Dear guest, thank you for taking time to submit the review. We are glad that overall you enjoyed your stay with us. It is crucial for us that our guests received the quality of services that they deserve. We promise we will look into the mentioned problem. Thank you once more for choosing us and we hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2021
Response from Novotel Sheremetyevo Airport on 18 Jul 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Jul 2021
Response from Novotel Sheremetyevo Airport on 8 Jul 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad that you were satisfied with your stay. We will be happy to welcome you again in the near future! Best Regards, Novotel Team

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel.
They took very good care of us. Best place to stay when you are leaving Russia.
Stayed 2 nights in Jul 2021
Response from Novotel Sheremetyevo Airport on 7 Jul 2021
Dear Irina! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All was as expected
Stayed 1 night in Jun 2021
Response from Novotel Sheremetyevo Airport on 3 Jul 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very easy check-in, no problems at 4am in the morning. Nonetheless, I have written a message and asked if there might be problems when checking-in, but I've got no response. The facility is pretty old, but the price is relatively expensive for such condition. There is weird smell inside of the bullding.
Stayed 1 night in Jun 2021
Response from Novotel Sheremetyevo Airport on 30 Jun 2021
Dear Guest! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We regret that quality of provided service did not meet your expectations. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t use this hotel
Stayed 3 nights in Jun 2021
Response from Novotel Sheremetyevo Airport on 27 Jun 2021
Dear Guest! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We would be pleased if you tell us what was wrong to exclude such situations in future. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best Regards, Novotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Jun 2021
Response from Sergey Ryltsov, General Manager on 21 Jun 2021
Dear guest! Thank you for choosing "Novotel Sheremetyevo Airport". We are glad you enjoyed staying with us. Hope to see you again very soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Sheremetyevo Airport on 15 Jun 2021
Dear Christopher! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best Regards, Novotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great choice for early SVO flights. Guest can sleep longer and avoid any problems with traffic. It offers a free shuttle every hour.
Stayed 1 night in Jun 2021
Response from Novotel Sheremetyevo Airport on 12 Jun 2021
Dear Guest! We appreciate you taking time to share your impressions regarding your stay with us. We are glad that you were satisfied with your stay. We will be happy to welcome you again in the near future! Best Regards, Novotel Team

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Sheremetyevo Airport on 12 Jun 2021
Dear Dina! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It will be a great pleasure to welcome you back again! Best Regards, Novotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice. Breakfast was delicious. You can order room service any time. The airport shuttle schedule was changed to once an hour and expedia didn't update this info on their site. That would have been helpful. Also the directions on where to find shuttle pickup at the airport are not clear.
Stayed 1 night in May 2021
Response from Novotel Sheremetyevo Airport on 26 May 2021
Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. As for the shuttle be sure that we will check information on the web site.Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Novotel Sheremetyevo Airport on 18 May 2021
Уважаемый Гость! Благодарим Вас за обратную связь. Будем искренне рады видеть Вас вновь в гостинице "Новотель Аэропорт Шереметьево"!