Front of property – evening/night

Reviews of Ougiya Ryokan

2.5 out of 5
Ougiya Ryokan
5297 Hokujo, Hakuba, Nagano

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner came and picked us up from the bus terminal! He spoke very good English and was very warm and friendly! He then dropped us back at the bus terminal at the end of the trip. Our room had a shared bathroom, which I didn’t realise would be the shared showers in the onsen (no booths or privacy) so that might not be for everyone when booking a room with shared bathroom. But apart from the showers, this place was great! It’s a little old and dated but warm and friendly and the location is so good! We could see our favourite runs at Happo One from the front door. Very close to the main bus terminal. I would definitely stay here again!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very helpful owner who spoke good English and offered to pick me up from the station even though I arrived at quarter to ten pm. The room not in absolutely mint condition but clean and comfortable. The onsen was not exceptional but enjoyable. The breakfast buffet provided a wide range of choices for a hotel of this size. Unfortunately, the restaurant was reservations only when I had hoped to have dinner on my second night.
Stayed 2 nights in Mar 2018

8/10 Good

Alan, Australia

Liked: Cleanliness, staff & service, room comfort
Friendly Ryokan close to everything
Good location, great staff, nice onsen. I highly recommend the breakfast.
Stayed 10 nights in Jan 2018

10/10 Excellent

Joipoi, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly hotel close to centre of Happo
Staff were super helpful, offering free shuttle service whenever they saw us on our way out. The Onsen was amazing, although the 900 yen fee to use it caught me off guard, although 100% worth it. It's great if you're on a budget, as it is still a very short (3-5 minute) walk to all the restaurants and the main bus stop, but not so close that prices are super steep.
Stayed 3 nights in Jan 2018

8/10 Good

Ash, Perth, WA

Liked: Cleanliness, staff & service, room comfort
Fun and Traditional, good to do!
We turned up to hotel Ouguiya Hakuba and it turns out it is connected to the ryokan via an underground passage. Hotel staff very friendly, and will attempt to assist in anyway possible. No showers close to the ryokan. You must walk about 250 meters up and down stairs to the onsen room which has showers there with other hotel guests. The onsen is incredible and most of the time we had it all to ourselves. you can use the large breakfast room owned by the hotel for about 1000¥. Very good fun, but be prepared to sleep on a futon, in an old traditional backpacker style private rooms, enjoying onsen and kimono wearing!
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location!! Close to the centre of town
Located of the Hakuba Hotel (its even connected to it via tunnel) its in a fantastic location. Close to shops and bars and only a short walk from Happo bus terminal. I strongly recommend a stay even if its just for the onson!! Haha enjoy

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
We thoroughly enjoyed our stay at Ougiya Ryokan! The staff were so friendly and helpful, the location was central to all our needs......Gondola, ski shuttle, bus terminal, restaurants, Lawsons. The breakfast was delicious and the Onsen so relaxing. I wish i could keep this place our secret!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Last minute booking, quaintly surprised
The hotel was a bit old but maintained as well as I believe possible! Our booking was a last minute decision due to a previous booked elsewhere failing due to lack of transport to its location. Ougiya Ryokan was super easy to find as it was only 300m from Happo One bus Depo. The staff were super helpful and accomodating. The morning breakfast was always a well presented delicious buffet. The location to the ski slopes was a bit of a hike if walking but late in our stay we discovered shuttle buses are very close and frequent. The last day was particularly snowy and we hadn't been able to organise a taxi to the bus depo(deep snow would have made walking very difficult). The staff unexpectedly arranged to personally drop us too the bus which was awesome! A great all round experience, including the Onsen;) lol

10/10 Excellent

Angus, HKSAR

Liked: Cleanliness, staff & service, room comfort
Good location, good price, good value.
It's a relative old hotel. The facilities are basic but sufficient. Rooms are good size and clean. For what they charge, It think it is a very good value. It is convenient located within 5 mins walk to the Happo bus terminal, which connect you to any ski resort in Hakuba.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
I enjoyed my stay in the Japanese Tatami Room. Clean room, enough space for two ppl. The hot spring was nice after skiing. The breakfast buffet was good as well. I would stay here again.

8/10 Good

gerard, derbyshire

Liked: Cleanliness, staff & service, room comfort
Hakuba in the summer
I have been to Hakuba 5 times for skiing, this was the first summer trip. I rented a mountain bike and had a good adventure. The hotel was in a good location for that. The bike rental place was 100 meters away from the hotel

4/10 Poor

Yuri

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
チェックイン時にベルを何度鳴らしても反応がなくてレストランの方に声をかけてようやくチェックインすることが出来たので、いないなら案内が欲しかったです。また、別館の部屋だったため、移動で地下を通ったが電気がついていなかったり、寒かったりで不気味な感じがしたので爽やかな雰囲気が良かったです。
Stayed 1 night in May 2023

10/10 Excellent

junj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
ネット環境について
Wi-Fiが無かった事が不便だと感じた。
Stayed 2 nights in Dec 2021

6/10 Okay

SHAN SHAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

chi sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything very nice
Stayed 8 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
昔ながらの和室旅館
最高に快適でした。言うことなし!!絶対リピートで行きます!! プライバシーも守られているし、フロントの方は親切でした。 あえて言うならルームキーパーの子がちょっと無愛想だったくらい、、、 でも問題ないです、非常に居心地の良い旅館です!
Stayed 6 nights in Jan 2018

8/10 Good

junichi

Liked: Staff & service, room comfort
扇谷旅館について
スキーでの滞在に、利用しました。となりの扇谷ホテルと地下で繋がっていて、チェックインやチェックアウトは、ホテルのフロント、風呂もホテルを利用します。旅館は古いのですが、清潔に保たれています。朝食も、ホテルバイキングを利用し、とてもおいしくいただけました。スタッフもとても親切で、旅館のフロントでは、スタッフとみられるおじいさんのハーモニカの演奏が聴けます。
Stayed 2 nights in Jan 2018

8/10 Good

irix, 関東

Liked: Staff & service
少し建物は古いが清潔感あり
建物は少し古いが、洋式トイレで特に不満に感じるものはない。大浴場は清潔で気持ちよく入浴できます。朝食はよくある内容のバイキングで値段にしたら1000円程度の食事になります。

6/10 Okay

Verified traveller

少し古いが朝食は充実していました
扇屋旅館は全体的に古い感じです。冷蔵庫はありませんが、冬季だと窓の所に置いておくと冷えます。洗面所とトイレは部屋から離れています。ホテル 扇屋と扇屋旅館は地下の通路で繋がっています。コンビニとかバスターミナルへは扇屋旅館からの方が行きやすかったです。

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

PP, kinnki

Disliked: Cleanliness, property conditions & facilities, room comfort
旧館が古すぎる
建物・部屋が古い。エアコンがうるさい!のに効かない! 二重窓のサッシはカギもなく隙間風が寒い! 朝食も7時からなのに2日とも用意できるのは7時10分。
Response from マネージャー on 31 Jan 2017
過日はご利用いただきありがとうございました。建物の古さは申し訳ございません ヒーターの音、隙間風に関しましては改善してまいります。朝食に関しましては温かいものは先に出しておかないよう指示をしております。係の説明が不足していたと反省をしております。

10/10 Excellent

ghislaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jardin magnifique et repas succulent
Le repas offert au souper était succulent et la visite du cimetières à paritr du temple etait magique de jour comme de nuit