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Reviews of Cingjing Xiafei Music Villa

3.5 out of 5
Cingjing Xiafei Music Villa
No.34-1, Rongguang Ln., Ren'ai, Nantou County

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 196 reviews" "
Rating 8 - Good. 89 out of 196 reviews" "
Rating 6 - Okay. 12 out of 196 reviews" "
Rating 4 - Poor. 2 out of 196 reviews" "
Rating 2 - Terrible. 2 out of 196 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yu-Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from cindy on 27 Dec 2019
YU-CHUNG 您好: 歡迎您來到霞飛音樂城堡.感謝您對我們的支持和肯定.我們會繼續努力.希望下回您在來入住的時候也能夠享受度假的時光. 祝 平安 喜樂 霞飛音樂城堡櫃台 CINDY

8/10 Good

Yiu Man

Liked: Cleanliness, staff & service, room comfort
A good hotel for family
I get a 2 storey room with a balcony at the lower floor. You able to observe the stars from balcony if the weather is good. The breakfast is an order to make which is really good. The staff are friendly and helpful. Mini bar and snacks are free to use, included a bottle of red wine (small) from Old England!
Stayed 1 night in Apr 2019
Response from 霞飛音樂城堡櫃檯 許智翔 on 3 May 2019
Dear guests, thank you very much for sharing your wonderful stay experience. I am very glad that you have supported the Xiafei Music Castle and highly praised the meal and staff's enthusiasm. Our colleagues are looking forward to your next visit. Come play. And wish you peace and happiness! Xiafei Music Castle Commissioner Xu Zhixiang Supreme 2019.04.09

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast in the garden was lovely. The room for our family was lovely as well with private garden patio.
Stayed 1 night in Feb 2019
Response from 霞飛音樂城堡櫃檯 許智翔 on 12 Mar 2019
Dear Guest: Thank you very much for choosing Xiafei Music Castle as the first choice for this Taiwanese accommodation. The owner of the hotel has always hoped to bring a romantic and romantic holiday to every guest, and sincerely hope to see you again in the mountains. Xiafei Music Castle Counter staff Xu Zhixiang Dear. 2019.03.12

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from 霞飛音樂城堡櫃檯 on 12 Dec 2018
親愛的貴賓您好: 誠摯的感謝您對霞飛音樂城堡的支持與喜愛.您對我們的肯定是我們所有工作同仁的榮幸也給予我們很大的鼓勵.我們會繼續努力，希望給您更優質的住宿感受。祝 平安 順心 霞飛音樂城堡櫃臺 JUDY

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and expensive hotel
Hotel is old. Furnishings are old. Toilet facilities are old and ridiculous. You need to squeeze behind the door to wash your hands. Don't have a good feeling. Alot of steps and definitely not child friendly or elderly friendly. Promised view of mountain but got room facing dried up trees. Dishonest. Booked with breakfast but told no breakfast. Luckily I only booked for 1 night.
Stayed 1 night in Nov 2017
Response from Patricia on 7 Dec 2017
親愛的貴賓您好 : 感謝您的點評與分享，飯店的硬體設備對您造成的不愉快，我們感到非常抱歉，音樂城堡本身強調音樂為主題，櫃檯大廳有2千多片CD可提供客人借閱到房間使用，讓每位住客可以聆聽。庭園大多種植落雨松和鮮花小草，入秋之時松葉由青轉紅，深受許多客人的喜愛。您這次預訂的是純住宿專案，如果有需要可以直接跟我們櫃檯訂購早餐，另外也建議如有需求其他住房專案，隨時歡迎您可先洽詢我們訂房中心，我們會依您的需求推薦適合您的專案喔!謝謝您的寶貴建議，我們會更加努力做改善，如果有機會再來清境.推薦我們第三館老英格蘭莊園作為您奢華度假的參考喔! 祝您 平安 喜樂 霞飛音樂城堡櫃台 許智翔 敬上

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Patricia on 30 Nov 2017
親愛的貴賓，您好! 非常感謝您對城堡的點評，也很高興能得到你們的喜愛。有空時歡迎常上山走走，體驗不同季節的清境之美，有機會的話老英格莊園也值得您體驗鑑賞喔。祝您平安如意 霞飛音樂城堡櫃臺 專員 許智翔 敬上

2/10 Terrible

Hugh, Taiwan

Disliked: Staff & service, property conditions & facilities
Horrible reservation staff and bad attitude. A male staff's behavior is intolerable and arrogant!
Stayed 1 night in Jul 2017

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for family
Stayed 2 nights in Jun 2017
Response from Patricia on 15 Jun 2017
親愛的貴賓，您好。感謝您對住房評鑑的支持及對霞飛音樂城堡的愛護，您的肯定是我們進步的最大動力。我們會認真維持且進步，希望下次您重遊清境時，除了音樂城堡外，老英格蘭也可列為旅遊首選。並祝您順心、如意！ 霞飛音樂城堡專員 Shirley 敬上

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
overall good
nice hotel but some amenity look old.
Response from Patricia on 30 Mar 2017
親愛的貴賓，您好！感謝您對霞飛音樂城堡整體的支持與認同，我們會更加努力保持與求進步，提供一個舒適的住宿環境給每一位旅客。期待您下次來玩時會有更好的體驗與感受，同時如有機會也不妨鑑賞老英格蘭莊園，會更讓您驚豔喔！並祝您 平安、愉快！ 霞飛音樂城堡專員 shirley 敬上

8/10 Good

Averlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated away from the main road, requires driving
I was slightly disappointed by the fact that it's very unfriendly for older people as there's no lifts (or at least slopes) for bringing your luggages up/down to rooms/reception. Room was visibly aged but thankfully not gross - they have tried their best to keep it clean. Staff was very friendly and helpful. Provides complimentary cookies/cup noodles and drinks at night.
Response from CINDY on 1 Dec 2016
Dear Guest, Thank you for staying at The Xiafei Music Villa.We are looking forward to welcoming you back soon! Best regards, Cingjing Xiafei Music Villa Front Desk Receptionist Cindy

8/10 Good

Ziguang

Liked: Cleanliness, staff & service, room comfort
Small, old, but service is excellent!
The hotel service is wonderful! Attention to details, much higher than my expectations. But the room facilities are old and the room size is small.
Response from General Manager on 17 Oct 2016
Dear Guest, Thank you for staying at The Xiafei Music Villa during your trip. And we sincerely appreciate your great review so we can serve our guests better in the future. Best regards, Cingjing Xiafei Music Villa Front Desk Receptionist Cindy

8/10 Good

Wing Tsun, HK

Liked: Staff & service, property conditions & facilities, room comfort
Nice service, excellent view, a good stay
Dear Guest, We are glad that you enjoyed the stay. All the Music villa team is looking forward to welcoming you back for a future trip of yours. Best regards, Front Desk Receptionist Winny

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for relaxation
Love the concept of upstairs & downstairs beds which is excellent for family. Huge TV & lots of channel to watch. They even Hv Free shuttle bus to The Old England Manor & Shangrila Hanging Gsrden Villa.
Response from Patricia on 11 Jun 2016
Dear Guest, We are glad that you enjoyed the stay. All The Music Villa team is looking forward to welcoming you back for a future trip of yours. Best regards, Front Desk Receptionist Winny

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Patricia on 23 Apr 2016
親愛的貴賓，您好。感謝您選擇霞飛音樂城堡為度假旅店，同時更感激您的撥空評等。希望有機會再重遊清境時，音樂城堡還是您的首選。也期待您每次的蒞臨，都能有舒適歡喜的度假品質。並祝您 平安，如意。霞飛音樂城堡櫃臺 許采蘋 敬上2016/02/23

10/10 Excellent

soon keong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely, cozy hotel!
The hotel is so lovely and the deco is just so nice! You won't feel like you are in Taiwan, cos the surrounding and the hotel has a European feel! We were told that this hotel is owned by the boss of old England hotel. Their staff are friendly too, we were given a head band , notebook, stationery and a small bottle of red wine as a welcome gift!
Response from Patricia on 20 Feb 2016
Dear guest, Thank you for your thoughful and kind words about our services. And we are happy you fully enjoyed your stay at The Xiafei Music Villa.We will be looking forward to welcoming you back! Sincerely. Front Desk Receptionist Cindy

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room was very spacious. However, the room was rather dusty especially the sofa and the cupboard top, which we only realised after everyone started sneezing. Otherwise, it was a pleasant stay.
Response from Patricia on 26 Dec 2015
Dear Guest, Thank you for staying at The Xiafei Music Villa during your trip. We apologize for you feel uncomfortable about Housekeeping.And we sincerely appreciate your feedback so we can serve our guests better in the future. Kindest regards, Cingjing Xiafei Music Villa Front Desk Receptionist Cindy

8/10 Good

Siu Hoong, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from Winny and Cindy!
Service was superb! Thanks to Cindy and Winny we had a wonderful stay. They provided us with excellent services and was friendly throughout the stay. Left an item in the hotel and only realized it when I reached Taipei, called them and Winny helped to courier it to my Taipei hotel, it was a breeze! Special thanks to her! Only down side was the toilet was leaking but luckily they upgraded us to a better room and the room was excellent! They also recommended and arranged for transport to our dinner place. Highly recommended place to stay at! They are the kind of employees employers should keep and reward! P.S If you are also considering the old England manor, I suggest you go for this instead, they are under the same company(learned it from our driver, Mr Lee which was excellent as well). We went to the old England Manor for high tea and their service was so bad compared to here.
Response from Patricia on 2 Jan 2016
Dear Guest, We sincerely appreciate your great review and we are happy that you fully enjoyed your stay with us.We will be looking forward to welcoming you back! Kindest regards, Front Desk Receptionist Cindy

8/10 Good

Sing Wai Raymond, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Music Villa - Good for Vacation
Music Villa is with good location, easy to find. The in house breakfast is good. However, there is a slight water overflow when we bath. Overall is good.
Response from Patricia on 9 Jan 2016
親愛的貴賓您好： 謝謝您選擇入住霞飛音樂城堡，非常感謝您的肯定與喜愛，能讓您有的美好度假體驗我們感到很榮幸，至於浴廁的問題，我們將呈報相關部門，研討改善措施，期待下回您重遊音樂城堡，能夠讓您有更好的住宿品質與感受。 祝 平安、順心 音樂城堡櫃臺 CINDY

10/10 Excellent

TAK YIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. The location though is a bit remote
Stayed 1 night in Mar 2024

10/10 Excellent

Showwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 飯店管理人員 on 17 Jul 2023
親愛的貴賓您好：歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評.我們會繼續努力.也期望很快地下次清境之旅再見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 Maggie。

10/10 Excellent

nien-jung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員親切，開心的旅遊休息點
Stayed 1 night in Jun 2023
Response from 霞飛音樂城堡櫃枱陳美伊 on 7 Jul 2023
親愛的貴賓您好： 歡迎您選擇入住霞飛音樂城堡.感謝您在此的分享與點評.您對我們的肯定是我們最大的讚美與鼓勵.期待您下回再度蒞臨城堡時.能有更美好的度假感受. 祝 平安 順心。霞飛音樂城堡櫃臺 Maggie。

10/10 Excellent

Tsuifeng

Stayed 1 night in Mar 2023
Response from 飯店管理人員 on 30 May 2023
親愛的貴賓您好！謝謝您於此分享美好的入住體驗，很開心我們能陪伴您度過一個愉快的假期，也感謝您對我們團隊的肯定及讚揚。再次感謝您的支持！也希望下一次您們重遊城堡時，能夠給您們更好的住宿品質！並祝您平安、快樂！霞飛音樂城堡櫃台Maggie。

10/10 Excellent

HUEI CHUN

Stayed 1 night in Feb 2023
Response from 飯店管理人員 on 30 May 2023
親愛的貴賓您好： 歡迎您選擇入住霞飛音樂城堡.感謝您在此的分享與點評.您對我們的肯定是我們最大的讚美與鼓勵.期待您下回再度蒞臨城堡時.能有更美好的度假感受. 祝 平安 順心。霞飛音樂城堡櫃臺 Maggie。

8/10 Good

CHIH-CHIEN

Stayed 1 night in Feb 2021
Response from 霞飛音樂城堡櫃檯 on 4 Mar 2021
親愛的貴賓您好：歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評.我們會繼續努力.也期望很快地下次清境之旅再見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 JUDY。

8/10 Good

hsiao-hsuan

Stayed 1 night in Jan 2021
Response from 霞飛音樂城堡櫃檯 on 4 Feb 2021
親愛的貴賓您好：歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評，我們會繼續努力，也期望很快地下次清境之旅再見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 JUDY。

10/10 Excellent

Cheng en

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 霞飛音樂城堡櫃檯 on 14 Jan 2021
親愛的貴賓您好：歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評.我們會帶著您們的肯定繼續努力.也期望很快地下次清境之旅再見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 JUDY。

6/10 Okay

chia ting

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Dec 2020
Response from 霞飛音樂城堡櫃檯 on 13 Jan 2021
親愛的貴賓，您好： 歡迎您來到南投清境.並選擇入住霞飛音樂城堡.在此感謝您的點評.也希望下回您再度蒞臨時. 我們能夠提供您更優質的住宿品質喔!祝 平安 喜樂、霞飛音樂城堡櫃台 JUDY

8/10 Good

Liao

Travelled with family
Liked: Cleanliness, staff & service
服務不錯，可惜房間隔音不佳
Stayed 1 night in Nov 2020
Response from 霞飛音樂城堡櫃檯 on 13 Nov 2020
親愛的貴賓您好: 歡迎您來到清境農場並選擇入住霞飛音樂城堡.感謝您在此的點評與分享.針對您給予我們的提醒與建議.我們將盡力改善.也期望下回您再度下塌霞飛音育城堡時.能有更優質的住宿品質. 祝 平安 喜樂 霞飛音樂城堡櫃檯JUDY

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 霞飛音樂城堡櫃檯 on 4 Nov 2020
親愛的貴賓，您好： 歡迎您來到南投清境.並選擇入住霞飛音樂城堡.在此感謝您的點評與寶貴意見.也希望下回您再度蒞臨時. 我們能夠提供您更優質的住宿品質喔!祝 平安 喜樂、霞飛音樂城堡櫃台 JUDY

10/10 Excellent

Chengen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 霞飛音樂城堡櫃檯 on 14 Oct 2020
親愛的貴賓您好： 歡迎您選擇入住霞飛音樂城堡.感謝您在此的分享與點評.您對我們的肯定是我們最大的讚美與鼓勵.您對我們的期許我們也會繼續努力.期待您下回再度蒞臨城堡時.能有更美好的度假感受. 祝 平安 順心。霞飛音樂城堡櫃臺 JUDY

8/10 Good

YI-CHIEH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 霞飛音樂城堡櫃檯JUDY on 14 Oct 2020
親愛的貴賓您好： 歡迎您選擇入住霞飛音樂城堡.感謝您在此的分享與點評.您對我們的肯定是我們最大的讚美與鼓勵.您對我們的期許我們也會繼續努力.期待您下回再度蒞臨城堡時.能有更美好的度假感受. 祝 平安 順心。霞飛音樂城堡櫃臺 JUDY

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雙人床太軟了，可聽到彈簧的聲音，似乎用太久了
Stayed 1 night in Aug 2020
Response from 霞飛音樂城堡櫃檯JUDY on 12 Aug 2020
親愛的貴賓您好，歡迎您來到清境並選擇入住霞飛音樂城堡.非常感謝您的肯定.至於硬體設備上的不足.我們也將在日後研討改善措施.再次謝謝您的寶貴意見.也希望下回您再次重遊音樂城堡時.能夠提供您更優質的住宿品質喔!祝 平安 喜樂 霞飛音樂城堡櫃台JUDY

4/10 Poor

Cheng Hsien

Travelled with family
Stayed 1 night in Aug 2020
Response from 霞飛音樂城堡櫃檯JUDY on 12 Aug 2020
親愛的貴賓，您好。歡迎您來到南投清境.並選擇入住霞飛音樂城堡.在此感謝您的點評與寶貴意見.也希望下回您再度立臨時.能有更優質的住宿品質. 祝 平安 喜樂 霞飛音樂城堡櫃台 JUDY

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from 霞飛音樂城堡櫃檯JUDY on 7 Aug 2020
親愛的貴賓，您好！非常感謝您將住宿的美好體驗與我們分享，我們也感染了您的喜悅！也謝謝您熱心對我們多面的讚美。希望下次回來度假時能讓您有更好的感受，並祝您闔家平安、愉快。霞飛音樂城堡前台JUDY敬上

10/10 Excellent

Shih Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from 霞飛音樂城堡櫃檯 on 16 Jul 2020
親愛的貴賓您好：歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評.我們會繼續努力.也期望很快地下次清境之旅再見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 JUDY。

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
如訂不到有景觀的房型不推薦
有備註希望陽台在樓上有view的房型 但是並没有住到外 是一間只看到小小花園的房間 床很軟且翻身會有聲音 廁所排水差且設備很老舊
Stayed 1 night in Jun 2020
Response from CINDY on 25 Jun 2020
親愛的貴賓您好: 歡迎您來到清境霞飛音樂城堡.音樂城堡本身是一間強調以音樂為主題的民宿.因此房間有音響設備.並且大廳備有民宿主人收藏的CD片供客人借到房間作聆聽.所以我們房間並不特別強調景觀. 在您住宿期間如有任何客房問題.都可以告知我們櫃台服務人員.我們都很樂意為您提供協助. 對於您這回的住宿體驗不如預期.我們深感遺憾與抱歉.您的分享與寶貴意見.我們也會進行檢討與改善.期盼未來有機會希望能夠再次為您服務. 祝 平安 喜樂 霞飛音樂城堡櫃台 CINDY

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
窗外風景優美，服務人員親切
人員服務很親切，會主動詢問早餐是否要加點，房間與窗外風景很漂亮。但看到出飯店的年紀，部分家具較舊，廁所一直有味道，已經用自備的茶樹消毒劑噴過也是一樣，可能是因為廁所沒有窗戶的關係，通風不良吧，浴缸很高，如果帶年紀大的家人來，需要注意⋯，除了上述，其餘都很不錯
Stayed 1 night in May 2020
Response from CINDY on 19 Jun 2020
親愛的貴賓，您好！感謝您對音樂城堡的點評，關於浴室，之前是為了乾濕分離，所以加裝了玻璃，相對浴缸上的高度也提高了，讓您不便之處在此向您致歉。也祝您喜樂平安！霞飛音樂城堡前台 CINDY

10/10 Excellent

CHIAOLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦
第一次住，感覺非常棒！服務環境都很棒！下次去清境都會選這間，大推
Stayed 1 night in Mar 2020
Response from 櫃台 on 3 Apr 2020
親愛的貴賓，您好！非常感謝您將住宿的美好體驗與我們分享，我們也感染了您的喜悅呢！也謝謝您熱心對我們多面的讚美。希望下次回來度假時能讓您有更好的感受，並祝您闔家平安'、愉快。霞飛音樂城堡前台shirley敬上

10/10 Excellent

LIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from 櫃台 on 22 Mar 2020
親愛的貴賓，您好！非常感謝您的高滿意評等，有您的支持與肯定，我們會更加努力提供舒適的住宿環境與服務給每一位旅客，期待您下次蒞臨時會有更好的度假品質，有機會的話老英格蘭莊園也非常期待您的鑑賞，希望很快的下次清境之旅再見囉。 敬祝 全家安好！ 霞飛音樂城櫃臺 shirley敬上

10/10 Excellent

PEI TUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
原本只預訂了一天，但是整體太舒服了，所以又住了第二天
Stayed 1 night in Feb 2020
Response from CINDY on 4 Mar 2020
PEI TUNG您好: 歡迎您來到清境霞飛音樂城堡.很開心你喜歡城堡的房間與環境.肯謝您在此的分享與點評.期待下回有機會在過來度假放鬆一下喔! 祝 平安 喜樂 霞飛音樂城堡櫃台

8/10 Good

Chen-Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境氛圍很溫馨服務很親切，浴室太小間，雖然乾濕分離但浴缸太高，床位高度也頗高
戶外早餐很棒！
晨曦透光，別有韻味！
Stayed 1 night in Jan 2020
Response from 前台 on 30 Jan 2020
親愛的貴賓，您好。歡迎您來到南投清境.並選擇入住霞飛音樂城堡.在此感謝您的點評與寶貴意見.也希望下回您再度立臨時.能有更優質的住宿品質. 祝 平安 喜樂 霞飛音樂城堡櫃台 CINDY

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置偏遠，適合自駕遊。 若乘的士, 由台中機場到酒店~台幣3000， 建議預早安排共乘車較划算。 音樂城堡外觀壯麗， 整體潔净, 員工盡責有禮。 但酒店內裝潢較舊， 浴室熱水要開數分鐘才有熱水出， 浴缸位太高，易生危險。 酒店門口有數個放椅子梳化位置， 但看似擠滿， 且有股草泥和動物糞便異味， 使人不想留下來 , 入內早餐枱範圍也有些霉味， 這似乎是酒店要正視問題。
Stayed 2 nights in Jan 2020
Response from 前台 on 30 Jan 2020
親愛的貴賓您好，歡迎您來到清境並選擇入住霞飛音樂城堡.非常感謝您對城堡服務、餐飲及房務部的肯定.至於硬體設備上的不足.與公共環境的建議.我們也將在日後研討改善措施.再次謝謝您的寶貴意見.也希望下回您再次重遊音樂城堡時.能夠提供您更優質的住宿品質喔!祝 平安 喜樂 霞飛音樂城堡櫃台CINDY

8/10 Good

SHOW WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯哦
服務親切環境優雅，早餐稍嫌單薄
Stayed 1 night in Dec 2019
Response from 前台 on 30 Jan 2020
親愛的貴賓您好，歡迎您來到霞飛音樂城堡. 感謝您對我們的支持與點評.我們會繼續努力.也期望很快地能在山上見囉！ 祝 平安 喜樂 霞飛音樂城堡櫃臺 CINDY

8/10 Good

Hungchi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優雅，服務佳
Stayed 1 night in Dec 2019
Response from CINDY on 25 Dec 2019
HUNG CHI 您好: 非常歡迎您來到霞飛音樂城堡.感謝您在此的點評與肯定.有時間記得再過來走走喔! 祝 平安 喜樂 霞飛音樂城堡櫃台 CINDY

10/10 Excellent

Juyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cindy on 19 Dec 2019
Juyi您好， 歡迎來到霞飛音樂城堡入住，並在此作點評，非常感謝您對我們的肯定和支持，也期待下次有機會再過來度假哦！ 祝 平安 順心 霞飛音樂城堡櫃台 Cindy

10/10 Excellent

Mei Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cindy on 19 Dec 2019
Mei Jun您好， 非常歡迎您來到清境霞飛音樂城堡，也感謝您在此的點評與肯定，我們會繼續努力，期許讓每位來的朋友，都能有一個愉快的度假去處。也希望有時間再過來玩哦！祝 平安 順心 霞飛音樂城堡 Cindy

10/10 Excellent

Chuang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然有點歲月的痕跡，但一切還是令人感到讚嘆！音樂城堡之名名不虛傳！
Stayed 1 night in Dec 2019
Response from 霞飛音樂城堡櫃檯 CINDY on 12 Dec 2019
CHUANG 您好: 歡迎您來到清境霞飛音樂城堡度假.感謝您對霞飛音樂城堡的喜愛與肯定.霞飛音樂城堡於2004年在清境開始營業.至今已有15年的時間.期間也會有不定期作維修與整治.但仍希望保有歐式復古原來的風味.也期待日後您在度蒞臨城堡時.能讓您有更優質的住宿體驗喔! 祝 平安 喜樂 霞飛音樂城堡櫃台 CINDY

8/10 Good

CHI.FENG

Liked: Cleanliness, staff & service
用餐較不方便，房間太小，浴室的設計很不方便！服務人員很親切。
Stayed 1 night in Nov 2019
Response from 霞飛音樂城堡櫃檯 CINDY on 22 Nov 2019
CHI.FENG 您好: 歡迎來到清境霞飛音樂城堡.感謝您在此的點評與分享.您對我們工作人員的肯定.我們感到十分榮幸.另外針對您提到的衛浴設計部份及房間空間部分.我們會參考您的建議.作研討及改進.仍是希望有時間可以再來城堡走走喔! 祝 平安 喜樂 霞飛音樂城堡 櫃檯 CINDY

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
浴室臉盆的水龍頭太高，水會噴灑到處都是，另浴室沒有放換洗衣服的地方。早餐非常好吃可口。
Stayed 1 night in Oct 2019
Response from 霞飛音樂城堡櫃檯 on 31 Oct 2019
親愛的貴賓您好！感謝您的入住及點評，也謝謝您善意的建言，關於不足的部分，我們會著手改善，讓您有感到不理想之處，在此向您致歉。期待有再次為您服務的機會，祝您順心、平安、愉快！霞飛音樂城堡櫃台JUDY

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
民宿有特色，有車接送住客到景點和用餐的地方，但是住宿的地方沒有飯吃，有些不方便，民宿的地點比較偏。浴缸太高了，使用起來不太安全。
Stayed 1 night in Sep 2019
Response from 霞飛音樂城堡櫃檯 on 4 Oct 2019
親愛的貴賓，您好！感謝您對霞飛音樂城堡的評論及肯定。民宿主人一直希望能帶給每一位貴賓美好浪漫的假期 ，並由衷的希望與您再次山上見喔~！敬祝平安、順心！霞飛音樂城堡櫃台JUDY。