Exterior
Check availability

Reviews of DoubleTree by Hilton Napa Valley - American Canyon

4 out of 5
DoubleTree by Hilton Napa Valley - American Canyon
3600 Broadway St, Hwy 29, American Canyon, CA

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good experience here was the customer service, which basically just met expectations for a Hilton(double tree) The place is rundown, carpets stained, walls stained and chipped. Parking lot had trash everywhere and outside doors don’t even work. you basically play roulette getting in with your door card and have to try each one wondering if it’ll work. The presentation of the entrance basically reflects the state of care the facility is in. But to be fair, you get what you pay for.

8/10 Good

Somphep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean
Stayed 1 night in Apr 2024

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Furniture is a bit old, overall it served its purpose.
Stayed 2 nights in Apr 2024

10/10 Excellent

Veniamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

David

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient to get in and out of, price was reasonable, staff was friendly, room was nice, really liked the Cal king bed. Will be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, amenities
Great location
Stayed 2 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 8 Apr 2024
Thank you for the 5 out of 5 rating, Angelica. We hope to see you again soon!

4/10 Poor

Carlos

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Do not visit that area its to dangerous around there. Avoid at all cost.
Stayed 3 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 28 Mar 2024
Thank you for the review, Carlos. We feel that American Canyon and the Napa Valley are safe areas, and we are sad to hear you feel otherwise. Our hotel is located about 1 block away from the brand new police and fire station here in American Canyon, and we have safety and security measures in place to help keep our hotel a safe environment for everyone to enjoy. If there is anything in particular that made you feel unsafe, please reach out to us and we would be happy to discuss. Thank you for being our guest, Carlos!

6/10 Okay

Lin

Stayed 2 nights in Mar 2024

2/10 Terrible

Randy

Stayed 1 night in Mar 2024

8/10 Good

Uriel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Amenities
Just needs newer carpet and vacuum right I myself work at a hotel for years heads up
Stayed 4 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 11 Mar 2024
Thank you for the 5 out of 5 rating, Ruben! We are in the process of renovating our hotel, including the carpets. We appreciate your feedback regarding vaccumming, and we are using your feedback to make improvements throughout our hotel.Thank you for being our guest, Ruben. We hope to see you again soon!

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we checked into had a bad odour so we were transferred to a different room this room smelled better but still did not smell clean. The bathroom in the second room was in terrible condition with two holes in the wall a loose toilet with rusty bolts and badly covered up dirty and cracking grout in the shower and a dirty shower head. The location was good but the quality of the rooms is severely lacking! If I can figure out how to post photos of the bathroom I will…..I WOULD NOT RECOMMEND THE DOUBLE TREE!
Stayed 1 night in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 10 Mar 2024
Thank you for the review, John. Please accept our sincere apologies for the poor experience you had during your stay with us. We appreciate your feedback and are using it to make improvements throughout our hotel. I will be in contact you directly to discuss your stay in detail. Thank you for being our guest, John.

10/10 Excellent

Yizhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice.
Stayed 1 night in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 4 Mar 2024
Thank you for the review, Robert!

8/10 Good

Donald

Business traveller
Liked: Cleanliness
It was in a nice location but a very old motel. The exterior of the building needs updating.
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 4 Mar 2024
Thank you for the comments, Donald. We have updates planned for the hotel which are coming very soon. We hope you will be able to experience the changes in the near future during your future stay with us!

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C units are too loud be be able to get quality sleep
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 4 Mar 2024
Thank you for the comment, Sandra. We apologize for the A/C unit impacting your sleep. Our goal is to provide a comfortable night's rest for all of our guests, and your feedback is helping us to make improvements to our hotel and the service we provide to our guests.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was great!
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 1 Mar 2024
Thank you for the kudos to our staff!

6/10 Okay

Estevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 1 Mar 2024
Thank you for the feedback on your recent stay with us!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on 4 Mar 2024
We're glad to hear that you found our hotel clean and our staff friendly. Thank you for the review, Ana!

8/10 Good

Aparna, Weaverville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The coffee maker kept leaving a lot of grounds in the coffee. It would have been nice to get new towels and sugar. The bathtub faucet was hard to turn off and on. The bathroom was clean, but there was a board on the ceiling that had a bunch of brown spots.
Stayed 2 nights in Feb 2024

8/10 Good

Alison, San Diego

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its great. My deposit was taken and never returned. Great restaurant. Nice staff. Would stay again
Stayed 2 nights in Feb 2024

8/10 Good

Santino

Nice place.. ceiling in room was a little dirty
Stayed 1 night in Feb 2024

10/10 Excellent

D'shel

Stayed 1 night in Feb 2024

10/10 Excellent

suasan

Stayed 2 nights in Feb 2024

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for the price. Upgrades needed but decent no complaints
Stayed 1 night in Feb 2024

4/10 Poor

Kirsten

Disliked: Property conditions & facilities
The carpet was old and dingy. The hallways smelled like weed. But the front desk was awesome. We checked out a day early due to a major storm and he arranged for a refund for the second night without me having to ask
Stayed 2 nights in Feb 2024

10/10 Excellent

Ma Sonia

Liked: Cleanliness, property conditions & facilities
Above and Beyond. Great Staff! Front desk clerk was over the top great!
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. Room was clean and smelled fresh. Only problem was that the shower dripped and we could hear it all night. Was raining outside so that would drown out the drip sound sometimes
Stayed 1 night in Feb 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice here. There is a nice garden and pond.
Stayed 1 night in Feb 2024

2/10 Terrible

Ma Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Hirrible
Stayed 1 night in Jan 2024

2/10 Terrible

Tsutomu

Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with comfort
Always a joy staying here. The pillows were too soft for me this time. It was hard to sleep on them. But aside from that it was a nice night. Very relaxing and quiet
Stayed 1 night in Jan 2024

10/10 Excellent

José, Vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my hotel favorite they have i need
Stayed 1 night in Jan 2024

10/10 Excellent

quynh

Stayed 6 nights in Jan 2024

10/10 Excellent

Kendra, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe clean property. Very close to Domino Carneros Winery and Boon Fly Cafe are both 15 minutes away.
Stayed 1 night in Jan 2024

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a day, but it was a good time.
Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Great
Stayed 1 night in Jan 2024

8/10 Good

Shianda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

junlong

Liked: Cleanliness, property conditions & facilities, room comfort
The room is spacious, bed is comfortable, tv is big and has lots of programs. The carpet is old and a bit icky. the hallway and staircase carpet is awful. The venting window outside my room in the hallway is super noisy. I asked for a room change, refused adamantly by the front desk.
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a Napa gettaway, without being a Napa gettaway! We use it more like a 'gettaway from our kids. It is perfectly located between Napa and Vallejo!
Stayed 1 night in Jan 2024

4/10 Poor

Bishal

Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Adam, Seatttle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4 star property by any stretch of the imagination.
Stayed 4 nights in Jan 2024

6/10 Okay

Binita

Disliked: Property conditions & facilities
Old hotel needs to be updated
Stayed 3 nights in Jan 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

faroq

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

José, Vallejo

Stayed 1 night in Jan 2024