Sports facility

Reviews of RIU Palace Tropical Bay - All Inclusive

4 out of 5
RIU Palace Tropical Bay - All Inclusive
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1013 reviews" "
Rating 8 - Good. 239 out of 1013 reviews" "
Rating 6 - Okay. 101 out of 1013 reviews" "
Rating 4 - Poor. 54 out of 1013 reviews" "
Rating 2 - Terrible. 47 out of 1013 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palace Tropical Bay is a beautiful resort with everything I could have wanted. The buffets were delicious, servers were very accommodating, housekeeping always had our room cleaned in the morning and the front desk helped us with a couple of personal issues. The grounds are lovely and well maintained, beach cleaned of debris, nice and long for walking, with plenty of shade and lounge chairs. Very well managed property!
Stayed 9 nights in Mar 2024

6/10 Okay

Roshika

Stayed 5 nights in Mar 2024

10/10 Excellent

Nkenge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

John, Hubertus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful time here, the food at the restaurants was great at night, the jerk chicken for lunch was delicious, the beach is beautiful and the staff and entertainment was great. There are some things that need to be maintained better, but overall we loved the stay here. The things we noticed were that the shower head could use some fixing and there was a recessed light out over one of our sinks, the mirrors were peeling back around the edges, and there was so much caulk built up that it looked sloppy. I only have two complaints but the second is out of their control. The first is that the beef is terrible, just avoid anything beef or steak and you will have a good food experience. Their beef options were always bad and everyone around us always agreed. The “filet” was the toughest piece of meat I’ve ever tried to cut or chew and no matter what steak people seemed to have an issue with it and not eat it. Everything else is delicious though! My second complaint is just the cloud pattern. For us if there were ever any “scattered” clouds they would always be in a line from the island out to the ocean in the direct path of the sun so it would be blue sky all around and just this path of clouds blocking the sun all the way out til sunset. Very frustrating. If it’s windy, the clouds moved out of the way a little better but with low winds good luck getting sun. Pray for a clear day, because even if the weather says clear it can be that like of clouds blocking the sun.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From front desk to entertainment and wait staff, housekeeping, bartenders- every one was friendly and willing to go that extra mile! Excellent resort, felt very safe, so clean and organized, beachfront and ocean beautiful! I will definitely be booking with Riu resorts in the future!!
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Valerie,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is far the best RIU I’ve been to. This property, beach, staff are amazing. My only complaint is their ridiculous dinning reservation system. Reservations ( not the buffet) are difficult to obtain. Plenty of open seats at the unavailable restaurants, so they should staff up accordingly and make them available, perhaps even a late seating. Fix this problem, this resort would be a 10.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear John,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Judith Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this resort was perfect. Excellent staff. Well cared for grounds. Great food choices and beverages. Perfect way for our family to vacation.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Judith Carol,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful great beach area with plenty of activities the staff was very friendly and caring many dining options to appeal to all tastes and nightly entertainment was enjoyable everything right on resort so never had to leave for a memorable experience
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Thomas,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Bree E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so clean! We loved all the staff and entertainment. Spotlight was so attentive and funny. Samual the host at the restaurants was so helpful and friendly. The beach was amazing very swimmable with a lot of water toys. If I had to give 1 negative or suggestion, I wish there was more activities for the kids. But we still had such a great time and would definitely go back!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Bree E,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

6/10 Okay

Lynette Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The beach is awesome. Can’t find better. Calm, beautiful and plenty of chairs for all guests. Food was mediocre and room service could use more food options. Shower was rarely warm so had to take a cold shower. Property needs to be updated. We heard some rooms are renovated, ours was not. Bed was HORRIBLE! my back hurt every day. Maybe offer pillow toppers? I’d come again for the beach if the price is right. Overall - decent place to stay for the $.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 13 Mar 2024
Dear Lynette Marie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good, the beach and water were excellent, 99.9 of the staff are excellent and friendly one miserable lady in the cafe bar and coffee shop in the lobby. The room we were in 4208 the first building next to buffet was oceanfront and clean and always stocked well the only complaint of our room and others we talked to was the poor air conditioning system where the room always was damp and smelled musty, I brought a damp rid but it really did nothing at all to help. This is a serious problem for allergies and breathing and I would wake up stuffed up every morning. The buffet food was just ok, but should have been much better because they are having you eat there for the first three days of your stay, they also do not know much about gluten intolerance and there were limited options to eat, they are not as helpful as the Iberostar in Montego Bay for this. We ate at two of the specialty restaurants Krystal and the Rimini and both were great. The jerk hut is delicious and had lobsters also a couple days. The wait staff out by the pool and ocean were always hustling and did a great job, our favorite Sunny was a jem to talk to and get to know. Also props to all the maintenance staff for keeping the grounds and beach in the best shape on bloody bay. If you like talking to the vendors that walk the beach sit in the front row of lounge chairs if you want to be left alone sit a couple of rows back and you can have peace and quiet, no shortage of towels or chairs also.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 13 Mar 2024
Dear lawrence,It is wonderful to learn you had a fantastic time with us and we are very much looking forward to having you again at our resort for another nice experience.Thank you very much.Kindest wishes, Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

Sokol

Travelled with partner
Second time I go at Riu palace. First time 7 years ago I enjoyed better. Some service people are rude. The girl at 24 hours lounge rude as well and the fridge most of times empty. The sinks at bathroom in our room were really bad. They get full of water in 10 seconds. The toilet was horrible, water tank as well. Generally the food is good but the see food quality and variety is not good at all. Reception girls were really nice, especially Deandria. Even service guys at the beach were nice.Entertainment very good. Overall nice, but 5 stars nooooo.
Stayed 8 nights in Mar 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 12 Mar 2024
Dear Sokol,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.Your remarks will be forwarded.We will be very happy to welcome you again.Hoping to see you again very soon.Kind Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

2/10 Terrible

Lori

Stayed 7 nights in Mar 2024

6/10 Okay

octavia Denise

Liked: Staff & service, property conditions & facilities
The food is very bad it’s either too salty or no flavor it’s not big selections of food the food be cold the restaurants need to do better nothing on the menu. The romantic dinner for $200 the food was nasty it wasn’t even good streak
Stayed 4 nights in Mar 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 11 Mar 2024
Dear Octavia Denise,We appreciate you took the time to leave your impressions regarding your recent stay with us. It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We will forward your review for further improvements.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues second time here beach is nice lots of room no fighting for beach chairs plenty of food options really nothing to complain about
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar 2024
Dear David,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

4/10 Poor

Jeffrey

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Property claims free transportation to and from airport, but doesn’t assist with transport from airport. Blames it on Expedia. Expedia points at them. Guest stuck at airport. Never resolved. Had to pay for expensive shuttle instead.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 6 Mar 2024
Dear Jeffrey,Thank you for the time you have taken to write us about your experience in our hotel.We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.You may rest assured that your comments will be forwarded to the corresponding department for an adequate follow-up and future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

ronald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
they should be more attentive at guest at the bar there was ans incident where i was there waiting with my kids and was completely ignored. it was brought up to the manager and he said he will look at the video and get back to men and i am still waiting for his conclusion. jamaica is beautiful it just depends on who takes care of your basic necessities that makes it a great or bad experiences.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 5 Mar 2024
Dear Ronald,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the department in charge for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

4/10 Poor

Natasha

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

8/10 Good

berengere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that there were fitness classes during the day. The beach was also very nice and there was a lot of people but not overwhelmingly so.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 4 Mar 2024
Dear berengere,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Peter Phu-Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and their staff goes above and beyond to please you. Highly recommend.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 4 Mar 2024
Dear Peter Phu-Paul,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know you enjoyed your stay, in our Hotel Riu Palace Tropical Bay. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Tropical BayOnline Reputation Manager

6/10 Okay

Cassie Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

CELINE ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good. Proper service to and from the airport was a problem. The form was filled out when we arrived and needed to return to the airport. Noone picked us up and I had to pay $120 taxi fare. The person who was supposed to be at the hotel was not available on Tuesday and Thursday prior to our sight seeing trips. The number given to us to contact never answered. Please refund me my taxi fare. Thank you
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 27 Feb 2024
Dear Jeffrey,Thanks for your review,We are very happy to know that you felt wonderfully cared for by our professional and friendly staff.On the other hand, we regret what happened, and we hope you understand that, with the data you provide us and through this channel, we cannot assist you. Therefore, we suggest that you contact the channel through which you formalized your reservation.If you managed it with us and want to delve deeper into your case, do not hesitate to contact our After Travel department, whose details you will find on our website, where our colleagues will be happy to assist you.We write down your observations to discuss them with the relevant departments and continue improving every day.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Tana L, Breckenridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like all inclusive vacations, this one has it all. There are many things to do, water activities, games, contests, great shows at night.
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 27 Feb 2024
Dear Tana L, Thank you for being our guest! It is delightful to hear you enjoyed your stay with us, and appreciate your wonderful review. We are grateful for your recommendation on Expedia, and hope to host you again!Our very best,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

Dorothy Dale

Liked: Cleanliness, staff & service, property conditions & facilities
all inclusive is nice
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear Dorothy Dale,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

2/10 Terrible

chris

Disliked: Cleanliness
Trash
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear chris,Thank you very much for staying at Riu and for sharing your feedback with us.We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

MARTHA m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Activities listed on schedule didn't always take place, not clear where on beach activities we're going to be or when, until already underway. They should stick to printed times
Stayed 6 nights in Feb 2024

10/10 Excellent

Ion

Liked: Cleanliness, staff & service, property conditions & facilities
♥️
Stayed 4 nights in Jan 2024

10/10 Excellent

Terry Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Debra Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i thoroughly enjoyed our stay. Beach is amazing, service is great, food tasty & clean rooms with everything you need. We will be back
Stayed 7 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 7 Feb 2024
Dear Debra Sherry,Thank you for finding the time to leave your fantastic comments.Thank you very much!It is very gratifying to learn you had a nice stay.Wishing to welcome your husband and you again soon, Debra!Warmest Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beach is nothing short of amazing. Staff is also great. The only thing I would change is the dinner reservations. There is only 2 dinner serving times at each restaurant, so it is very hard to get a reservation. Otherwise a great stay
Stayed 5 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 7 Feb 2024
Dear Jessica,We feel fortunate that you have chosen our hotel.Thank you very much for your evaluation.It is a delight to read you had a nice stay.Wishing to welcome you again soon, Jessica!Kindest Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

6/10 Okay

Victor

Stayed 10 nights in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great Did not have to fight for chairs Reservations for the restaurants were on line, very convenient!!!
Stayed 7 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 7 Feb 2024
Dear David,Thank you very much for the supendous review! We strongly believe in high-quality service, it makes all the difference.We really look forward to welcome you again soon.And we wish you a marvellous day, David.Loving wishes, Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Wendy Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation
Stayed 4 nights in Jan 2024

10/10 Excellent

Geoffrey Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful setting. My wife and I were very happy with our stay
Stayed 8 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation M on 6 Feb 2024
Dear Geoffrey Charles,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host your wife and you again very soon!Kindest wishes,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at RIU were courteous, friendly and just fun to be around. The food was very good with plenty to offer at all times. I would ask that the property make an investment to repair or replace the John Deere tractors used around the resort. They were very loud, did not run well and if had to be restarted smelled terribly of gasoline. RIU is too nice a place for a couple Shaky Jakes to be ruining a beautiful environment.
Stayed 7 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 5 Feb 2024
Dear Michael,We endeavour to go above and beyond to ensure our guests have a memorable experience.Please accept our apoligies for any discomfort. It will be forwardedThank you very much for your ratings.We really look forward to your next visit, Michael.Kindest Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time there! Friendly staff that will go out of their way to assist you.
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 6 Feb 2024
Dear Steven,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it very much
Stayed 7 nights in Jan 2024
Response from Hotel Riu Palace Tropical Bay Online Reputation Ma on 5 Feb 2024
Dear Vladimir,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Hoping to see you again.And wishing you, all the best, Vladimir!Warmest Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

SCOTT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the food and people are excellent and I would rate the service as very good.
Stayed 10 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear SCOTT,Thank you for your kind words,We are delighted to read that you enjoyed your vacation in our facilities, as it is very gratifying to know that we exceeded your expectations with our services.Messages like yours let us know that we are evolving in the right direction and we will continue to welcome you in the future.We will always be waiting for you with open arms.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation… staff was awesome, and very clean
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear Brent,Thank you for your comment,We continually strive to provide the best quality and, to ensure, that all our guests return home with beautiful memories of their vacation with us.We note that in your case we met our goal.Now we just need you to come back to visit us again soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good entertainment. Good food. Amazing beach.
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 1 Feb 2024
Dear Donna,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Tropical BayOnline Reputation Manager

6/10 Okay

Yelena

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Our blow up mattress was stolin from the beach Rooms wore dirty liquor not refills in time. Food sucked as always ....only one night we had lobster....or shrimp the fruits wore terrable and i had none in 9 days all sour green watermallon shame no mango the country full of fruits and none was avalable ..all sour shame shame. Eggs come on get a leson going on how preper over easy eggs or eggs benedicts that wa sueved a lot just not one was done properly all over cooked. Not to mention the choise was the same for 9 days of my stay .. nothing special ay all i been here 4 times ONLY ONLY FOR yOUr BEACH and the people who serve on the beach the pool bar is discuscuating drink made fast and cheap. Had to walk to upstairs bar to get a disent drink ... brekfast aksed for cafe jamaica intresting that no one knew how to make it lol only upstair capuccino place. Down stairs i aske for capuchino and guess what the wpmen servera told me the capucchino mashine is rigtht over there. What so i had to get my own coffee 3 times couse the ladies servers wore not in the good mood .. she was also tude at the coffe upstair and told me to leave and come back in a min couse she was not open at 959 am so ladies not happy about their jobs and its writen all over their face. Used to be more security on the beach. Now locals who sell are allowed to walk up to people and harres to buy..specifically children who selld candy
Stayed 9 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear Yelena,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.Please accept our apologies and rest assured that we will follow up internally to address the concerns that you have expressed. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Modern and super clean. Most of the staff are awesome. Food at buffet also good. However, the food and the service staff at the A La Carte restaurants are sub-par. Can’t believe they are worst than those at the buffet. That said, this is still a great resort.
Stayed 7 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear Vincent,We are grateful for your words.It is of basic importance that our guests feel at home with us.Our goal is to know that you enjoyed your vacation in our facilities and we note that we really succeeded.Do not doubt that we will take note of your comments to address them with the relevant departments and continue improving every day.We look forward to seeing you again at any of our facilities and are eager to provide you with the 100% satisfactory service that characterizes us so much.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could honestly say that I had a great time at this resort. The staff was friendly and very accommodating. My only complant is you could not make dinner reservations It was always booked every night. I must say this resort had the best beach.❤
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear Michelle,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

6/10 Okay

Dustin

Stayed 5 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this property. Six previous times we stayed at the riu down the beach. We’re going to come back to your resort. Loved the staff!!
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear Robert,Thank you for your comment. It is always nice, to receive reviews like yours, from which we can deduce, that we perform our work in the line that characterizes us so much.We would very much like you to visit us again soon at any of our facilities around the world so that we can continue to offer you our best.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Ellen and David

Liked: Staff & service
Stayed 5 nights in Jan 2024