Free cots/infant beds, free WiFi, bed sheets

Reviews of Motel 6 San Marcos, TX

2 out of 5
Motel 6 San Marcos, TX
1321 North I-35, San Marcos, TX

Reviews

5.6
Rating 10 - Excellent. 156 out of 1005 reviews" "
Rating 8 - Good. 174 out of 1005 reviews" "
Rating 6 - Okay. 195 out of 1005 reviews" "
Rating 4 - Poor. 174 out of 1005 reviews" "
Rating 2 - Terrible. 306 out of 1005 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Emelda -Emme

Stayed 1 night in Feb 2024

2/10 Terrible

Mia

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
It wasn’t clean.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Mia,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Armando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells mariguana, outside property not clean,no cold water on sink,heater not working,32 inch tv outdated,shower tub with yellow stains,bed sheets with cigarettes burnt holes,
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Armando,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The room was not very clean. Dirt behind the door on the floor. Dirt by the air conditioner/heater. An M&m piece on the top blanket (I don't have any m&m's). I reserved a room with a queen bed because it had a bathtub, however the plug for the bathtub was missing and I had to use a plastic bag to hold the water in. The host was very nice though, and when I locked myself out of my room almost instantly, she was very helpful. No refrigerator or microwave in room.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Lori, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Jerry

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water!!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Jerry, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Rlee

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Wanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a great place to stay
I will start by saying the staff was super friendly and helpful. Everything else was terrible. The property was run down and not in good condition. The night we stayed the hot water system went out for the whole property, so no showers for anyone. Temp outside was in the 30's, so cold shower not really an option. Check out was at 11am, but our room keys quite working at 9am, so while loading the car someone had to hold the foor open constantly. Just not a great place to stay. Again, the staff was very nice, issues with the hotel were not their fault.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 21 Dec 2023
Hi Wanda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Zamira

Stayed 2 nights in Dec 2023

2/10 Terrible

Caitlin

Disliked: Cleanliness, property conditions & facilities
There was no hot water.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 21 Dec 2023
Hi Caitlin, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Gilda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Forest

Disliked: Amenities
Dirty stinky and not friendly
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 21 Dec 2023
Hi Forest, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Georgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For one, we NEVER stay at a Motel 6 but this one had great reviews so we went for it and we were not disappointed. Quiet, convenient, checking was easy and it was close to everything. Even for a one night stay, I would recoomend.
Stayed 1 night in Nov 2023

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Terry

Liked: Staff & service, room comfort
I like the fact that it was quiet the whole time. Staff is dope. No one was sleeping on their Shid even though it was late night. I was a little thrown off by the fact the floor hadn’t been mopped. Other than that, for the price it was fair.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Television did not work. Not enough towels. Avoid this place
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Johnny,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Arlind, Yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and affordable with parking upfront cant go wrong if you just need a place to sleel
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Arlind, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Sheryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting and horrible motel 6 I’ve ever stayed at. It was very humid due to the rain and they left the AC on at 60 so everything in the room was wet from condensation. The whole floor was wet everywhere and made my white socks black on the bottom from walking on it. The room never dried during the whole three days we were there. There was dead bugs on the floor of our room like some kind of beetle and there where gross stains on the edge of the bathtub the color of blood or rust or something. We had to use our towels on the wet floor so we only had one bath towel. I waited for housekeeping to come by to clean but they never did. I should have requested them to come with how dirty it was. Besides the hotel being disgusting, the area is bad too. We were in the area for a wedding so we came back to the hotel around midnight in an Uber. My husband got out first and it took me a little longer to grab my stuff so I was about 20 feet behind my husband walking to the room. A man pulls his car up to me and asks if I’m staying at this motel. I ask why and then my husband turns around to see who I’m talking to. The guy says “are y’all together?” My husband says yeah and the guy looks me up and down and says “are you trying to make extra money?” I said no and hurried in with my husband then locked all the doors. I literally was trying to be solicited as a lady of the night! This area is not safe. I will NEVER come back. This makes me never want to stay at a motel 6.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Randall, Pasadena

Stayed 1 night in Oct 2023

8/10 Good

Brandi

Stayed 1 night in Oct 2023

4/10 Poor

Marlen

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
Roaches in the room all over the place and not dead ones. No hot water all weekend. I have stayed at this hotel many many times and never had a problem till this time.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Brandon,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service also Very close to restaurants
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Brita, South St. Paul

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
This is the worst stay I’ve had. Many people were hanging out outside being loud past 2:45 am. The room was dirty, toilet bowl was cracked, ac didn’t work, and on and on.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Tarsha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff when we checked in was so amazing and helpful. However our room didn’t have enough towels for the 4 of us and when we called the next day about it, the staff member, ( a different one) made a big fuss about the towels we should have had. Found roaches in the bathroom and shower looked bad
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Tomas

Travelled with group
Liked: Staff & service, room comfort
Room 248 shower damages
Stayed 1 night in Oct 2023

10/10 Excellent

Lorena

Stayed 1 night in Oct 2023

6/10 Okay

Abel

Business traveller, Travelled with partner
It’s was a comfy bed but the room smelt like smoke
Stayed 2 nights in Sep 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

rebekah

Stayed 1 night in Sep 2023

2/10 Terrible

Jacinto

Disliked: Cleanliness, staff & service, amenities
Not good
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Jacinto,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to Austin Texas.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Laura, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Janielee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Janielee,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Mikel

Stayed 1 night in Sep 2023

10/10 Excellent

Candielee

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t expect, but a fridge and microwave would be a great addition.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Candielee, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

stefan

Business traveller
Some of the inside of the room needs work. But the front staff is very polite. And it’s a very convenient location for any one that works out of town in between San Antonio and Austin like myself. The river/ restaurants/ bars are all close by. I go back over and over again.
Stayed 6 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Stefan,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Cruz,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Michael

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management grumpy, even the manager would walk their dog and poop everywhere around the pool courtyard area obviously they don't pick it up or stop others from using the courtyard as a doggie restroom not to mention cigarette butts everywhere lots and lots of cigarette butts and poop. Much better stay even though slightly more expensive at the motel 6 just north of there at 1701 I-35. Much cleaner, very friendly staff and management. They seem very happy to help in any way they can to make your stay as pleasant as possible.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Michael,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

8/10 Good

stefan

Stayed 5 nights in Sep 2023

6/10 Okay

Juan

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Stairwell bad no elevator
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Juan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, friendly clean room. I give it 9
Stayed 1 night in Sep 2023

2/10 Terrible

Gabriel

Stayed 1 night in Sep 2023

8/10 Good

John, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, easy excess to fwy, shops and restaurants.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 14 Sept 2023
Hi John, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Amelia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. Staff was friendly. Meet some guests friendly as well.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

stefan

Overall a decent hotel I will return.
Stayed 5 nights in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6