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Reviews of Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 1174 out of 3181 reviews" "
Rating 8 - Good. 851 out of 3181 reviews" "
Rating 6 - Okay. 522 out of 3181 reviews" "
Rating 4 - Poor. 341 out of 3181 reviews" "
Rating 2 - Terrible. 293 out of 3181 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Eugene, Highland Park

Travelled with partner
Good location to walk to Central Park.
Stayed 4 nights in Apr 2024
Response from The Empire Hotel on 25 Apr 2024
Thank you Eugene for your review! We love that you enjoyed our convenient location.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
This was relatively cheap so I expected a tiny room. But I didn't expect broken outlets, blinds, and temp control. Bathroom so tiny I couldn't close the door without standing in the shower. Pretty ridiculous.
Stayed 3 nights in Apr 2024

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The property is good. Just be prepared that the walls are very thin, there really should be additional maintenance to the property ( some peeling wallpaper), and there is a $100 pet fee. I found the pet fee really high compared to the other hotels. However the staff (especially Niya) is o be very accommodating and courtesy. Our room was very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views, suite worked well with teen girls.
Stayed 2 nights in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your positive feedback. We hope to welcome you back in the near future.

4/10 Poor

Frederick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No trash bins broken lights front desk doesn't answer
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
we do apologized for any inconvenience you may have encountered during your stay. we hope to welcome you back in the near future, with the chance to accommodate you.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love your roof bar and great location
Stayed 2 nights in Apr 2024
Response from Empire Management on 22 Apr 2024
We appreciate your positive feedback!

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
The most convenient hotel in the Lincoln Center area.
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your positive feedback. We hope to welcome you back in the near future.

2/10 Terrible

Lilia

Disliked: Cleanliness, property conditions & facilities
Response from Empire Management on 24 Apr 2024
thank you for your feedback.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great loalcation
Stayed 1 night in Apr 2024
Response from Empire Management on 22 Apr 2024
We are pleased to know our staff exceeded your expectations as well as our location, Thank you for your positive feedback.

8/10 Good

Sangeeta, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your feedback. We hope to welcome you back in the near future.

6/10 Okay

Gabriella

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your feedback. We hope to welcome you back in the near future.

6/10 Okay

Felix

Good!!
Stayed 1 night in Apr 2024
Response from e on 22 Apr 2024
Thank you for your positive feedback! we hope to welcome you back at The Empire Hotel soon!

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very central and close to everything!!
Stayed 3 nights in Apr 2024
Response from Empire Management on 22 Apr 2024
Thank you for your positive feedback, we are please to know you appreciated our prime location!

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac was broken. Room temp was 76 and also room was dirty and the door was open when we first got to the room. We were told that somebody would go and clean the room but nobody did.
Stayed 1 night in Apr 2024
Response from Empire Management on 22 Apr 2024
Thank you for taking the time to provide your feedback, please allow us a chance to accommodate you in the future. We hope to welcome you back soon.

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service
Great location. Away from the crazy, but close enough to main attractions in Manhattan. Very close to subway which takes you up and down Manhattan.
Stayed 4 nights in Apr 2024
Response from The Empire Hotel on 21 Apr 2024
Thank you Roberta for your review! We're delighted to know you enjoyed our attentive staff and the convenience of our location. Please visit us again soon!

10/10 Excellent

Lisamarie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from The Empire Hotel on 21 Apr 2024
Thank you Lisamarie for your 5 star review!

10/10 Excellent

Oxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing vocation and hotel was perfect
Stayed 7 nights in Feb 2024
Response from The Empire Hotel on 21 Apr 2024
Hello Oxana, thank you for 5 star review. It seems you appreciated our convenient location. We look forward to welcoming you back at the Empire Hotel

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed comfortable.
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 21 Apr 2024
Hello William, we're delighted to know you enjoyed your stay at the Empire Hotel. It seems you appreciated the cleanliness of our rooms.We look forward to welcoming you at the Empire Hotel.

6/10 Okay

Danielle

Liked: Staff & service
Convenient location, helpful staff
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 21 Apr 2024
Hello Danielle, we're delighted to know you enjoyed your stay at the Empire Hotel. It seems you appreciated our convenient location and our helpful staff.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the moment I got out of the car, were friendly and eager to please. The hotel is dated but very comfortable. The room had a chair and couch along with 2 queen beds. The view was not good but I wasnt there to look out the window. It is located in the middle of Lincoln Square, easily accessible to shopping and restaurants. The bathroom was small. It has a shower, no tub. Their are four elevators which helps move many tenants. We valet parked our car which was easy. There is not many places to park in the city easily. I enjoyed my stay and would stay here again.
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
We are so proud to hear we exceeded your expectations in all areas of your stay. We aim to please! Please visit us again soon, we are always excited to accommodate. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Betsy

Liked: Staff & service, property conditions & facilities
Prime location for Lincoln Center events and great dining options. Very walkable to everything. Safe, quaint neighborhood. Empire Hotel public areas and rooftop beautiful. Very designer friendly small rooms are the perfect NY stay for a boutique property. Would definitely stay again when seeing opera etc.
Stayed 2 nights in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. Our location is prime and central. We would love to accommodate you in the near future.

8/10 Good

Tadsaluk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

2/10 Terrible

Doctor, orlando

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were very rude and unwelcoming. I felt like it was a prison. They kept asking to see my room card everytime to verify that i was a guest. When i got there the room wasnt ready so i had to wait for 2 hours before my room was ready. The hotel is old inside and not modern at all. Parking is 2 blocks away and they give a discount. If u come in late u will not b anle to park in the parkong lot. U will have to park on thw road and wake up early to move your car. All in all im never staying in manhattan again. Bad experience because of the empire
Stayed 2 nights in Apr 2024
Response from MJ on 18 Apr 2024
We apologize for any inconvenience you may have faced. The feedback provided to us will allow us to work on these issues diligently. Please, allow us another opportunity to welcome you back in the near future to make this right by you. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Rebecca

Great location
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and you found the location and hospitable service to your liking. We would love to accommodate you in the near future.

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 Excellent

Ashley April Princess

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your recent experience with us. We're delighted to know that your stay with us was Pleasant. We look forward to welcoming you back soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Jackson Arial Williamson,

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and great staff.
Stayed 5 nights in Apr 2024
Response from MJ on 18 Apr 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel showed some wear and tear in small ways in our hotel room, but everything else was great for the price. The location being right next to the Lincoln Center is perfect for attending a show or the opera. The rooftop bar was just right with its small plates and big views. There was aSarbucks right on the corner too. Central Park was just a few blocks away.
Stayed 3 nights in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and you found the location and hospitable service to your liking. We would love to accommodate you in the near future.

4/10 Poor

Rashana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

2/10 Terrible

Milton, PHILADELPHIA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience in NYC ever! Initially assigned room 109. This room is right next to a massive HVAC unit that runs 24/7. The noise in the room was unbearable. After a long conversation with the Manager and a receptionist I was assigned room 507. Though this room is 4 floors high; it was almost as noisy as #107, being situated above the HVAC unit. The size of both rooms barely allows space for a medium sized suitcase. The surliness of the staff only worsened the experience. Never again!
Stayed 1 night in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback with us. We apologize for the inconveniences you faced with our HVAC system; it is one of the many things on our list of renovations we are currently undergoing. Thank you for choosing The Empire Hotel NYC!

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was conveniently located to nearby subway stations and Central Park. The room felt a bit dated. Shower head was wonky and needed some encouragement to work. Water was HOT! Beds and plows were comfy. Check in / Check out was quick and seamless. Would stay again, did not checkout the rooftop.
Stayed 1 night in Apr 2024
Response from Empire Management on 14 Apr 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The only thing was we had no view at all and because of that the room was really dark but otherwise we really enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Empire Management on 14 Apr 2024
We appreciate feedback and value you as our guest!

2/10 Terrible

Milton, PHILADELPHIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MJ on 18 Apr 2024
Thank you for sharing your feedback with us. We appreciate all reviews as providing your experience helps us work on areas that need improvement. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Jan Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empire Hotel is located in a clean, quiet safe area with a one minute walk to the nearest subway located at 59 St-Columbus Circle. Outside the hotel there is always a cab or Uber nearby if you don't want to walk. There are several coffee shops, convenient stores and a deli located nearby. Central Park is literally a five minute walk from your hotel which allows you to have a relaxing twenty minute scenic walk to all the major sites located on 5th Ave. Plus the service at the hotel is excellent. I highly recommend it.
Stayed 2 nights in Apr 2024
Response from Empire Management on 14 Apr 2024
We appreciate the positive feedback and value you as our guest!

8/10 Good

Lawrence

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, decent space for New York in room, bathroom needs some updating and convenience attention. Not bad if you can get a good price.
Stayed 2 nights in Apr 2024
Response from Empire Management on 14 Apr 2024
We appreciate the positive feedback and value you as our guest!

6/10 Okay

Skye

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
All of the employees that we came in contact with were pleasant and helpful. The room was clean. We could not get the heat to work. There was a lot of street noise and someone talking loudly in the hallway around 3am. The pipes were extremely noisy in the middle of the night. The bed was hard, which I didn’t mind but my fiancé did not enjoy. Then when we were getting ready to leave, we tried to call ahead to have the car ready but the phone just rang busy. Other than that, it was a convenient place to stay to go to the opera.
Stayed 1 night in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for your feedback. We have taken your concerns and will address them with the relevant team, we apologize for the issues you experience during your stay . We hope to have another opportunity to serve you. Thank you kindly.

6/10 Okay

Mitesh

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room was expected to be a suite fit for 5 people, however was very small and dark. The room looked very tired and not adequate for the price we paid. The location of the hotel was great but not as close to Times Square as was made out. There is no breakfast option although there are lots of options. The swimming pool was not operational which was a real shame, should have not told us in off peak it’s closed. Staff were nice but we didn’t really need them. Overall average hotel and pricey.
Stayed 7 nights in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness
Beautiful deco hotel. Right next to Lincoln Center and Central Park. No coffee in hotel, but nearby options. Air in rooms does not cool. Rooftop bar open to public, but screened by staff.
Stayed 3 nights in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your experience with us! We are so glad you enjoyed the prime location of our hotel. We have taken your concerns and will address accordingly. Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

4/10 Poor

Holly

Disliked: Property conditions & facilities
Our shower did not work. The tv did not work. Toilet needed to be replaced. Needs some updates.
Stayed 1 night in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for your feedback. We have taken your concerns and will address them with the relevant team, we apologize for the issues you experience during your stay . We hope to have another opportunity to serve you. Thank you kindly.

10/10 Excellent

Curvie, Tarrytown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooftop bar... there was nothing I didn't like... everything was wonderful!!!
Stayed 2 nights in Apr 2024
Response from MJ on 14 Apr 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly on arrival and the room felt cosy. Great location and right by the subway so easy to get around Manhattan. Would stay here again.
Stayed 5 nights in Mar 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your experience with us! We are so glad you enjoyed the prime location of our hotel. Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

6/10 Okay

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy and small rooms.
Stayed 4 nights in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The location right next to the Lincoln Center.
Stayed 2 nights in Apr 2024
Response from MJ on 14 Apr 2024
We are so pleased to know you enjoyed our prime location! Thank you for choosing The Empire Hotel NYC.

10/10 Excellent

richard

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

4/10 Poor

Antonia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I discovered they had booked me into their smallest worst room with a view of their working parts. I have stayed at the Empire many times over the years but NEVER gotten such a bad room. fortunately due to the broken AC they upgraded me to another room only somewhat better. The hotel seems to mirror the state of the country.
Stayed 1 night in Apr 2024
Response from MJ on 14 Apr 2024
Thank you for sharing your recent experience with us Apologies for any shortcomings you may have incurred. Allow us another opportunity to make this right by you. We would love to welcome you back here at the Empire Hotel.

10/10 Excellent

jena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff
Stayed 2 nights in Mar 2024
Response from MJ on 14 Apr 2024
We are so proud to hear we exceeded your expectations in all areas of your stay. We aim to please! Please visit us again soon, we are always excited to accommodate. Thank you for choosing he Empire Hotel NYC!

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay and no outcome
Stayed 2 nights in Apr 2024
Response from MJ on 14 Apr 2024
We sincerely regret to hear that your stay was less than expected. We would love to welcome you back and make this right for you.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 9 Apr 2024
Hello Victor, thank you for your review! We loved that you enjoyed your stay! We look forward to having you again at the Empire Hotel NYC! We are so delighted to have you as our valued guest!