Front of property – evening/night

Reviews of The Hilton Club - New York

4 out of 5
The Hilton Club - New York
1335 Avenue of the Americas, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 328 reviews" "
Rating 8 - Good. 82 out of 328 reviews" "
Rating 6 - Okay. 19 out of 328 reviews" "
Rating 4 - Poor. 6 out of 328 reviews" "
Rating 2 - Terrible. 13 out of 328 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Elizabeth, thank you for giving us a wonderful score of 4/5. Is there anything we could have done better to make the 4 a 5? please let us know. I look forward to hearing from you.Kind Regards, JoJo

8/10 Good

Chomphunuch

Liked: Cleanliness
Disliked: Property conditions & facilities
Not enough amenities
Stayed 1 night in Mar 2024
Response from JOJO on 26 Mar 2024
Chomphunuch, thank you so much for taking the time to give us a great score of 4/5 and taking the time to give us some critical feedback. Please let us know what kind of Amenities were you looking for during your stay? Kind RegardsJoJo

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Wayne, thank you so much for giving us a perfect score. We really appreciate you taking that time and will share with our club team. Kind Regards, JoJo

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large by New York hotel standards and modern design. Only downside was that windows let in quite a lot of traffic noise, even though on 38th floor, and need replacing with something more modern and soundproof.
Stayed 4 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Stephen thank you so much for taking the time to give us a great score of 4/5 and taking the time to give us some critical feedback. Kind RegardsJoJo

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from JOJO on 26 Mar 2024
James, thank you so much for taking the time to give us a great score of 4/5. Please let us know if there we could have done better to get a perfect score; I look forward to hearing from you soon. Kind RegardsJoJo

10/10 Excellent

Harriette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious rooms, location, staff.
Stayed 4 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Thank you so much for a perfect Score Harriette. We hope you had a phenomenal stay with us. Kind Regards, JoJo

4/10 Poor

Richard

Stayed 3 nights in Feb 2024
Response from JOJO on 26 Mar 2024
Good Evening, Richard. Thank you for taking the time to give us feedback on your previous stay. Would you be able to share what we could have done better for you during the stay? I look forward to hearing from. Kind Regards, JoJo

10/10 Excellent

Antonino

Stayed 1 night in Feb 2024
Response from JOJO on 26 Mar 2024
Antonino, thank you so much for giving us a perfect score. We really appreciate you taking that time and will share with our club team. Kind Regards, JoJo

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for a leisure trip
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for tourist visit
Stayed 4 nights in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Corrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for Christmas, and what a great choice we made in this hotel. The rooms are large, clean and well maintained. The room was "quiet" for New York and the service was great (we were missing a few things but Cecilia was fantastic and so kind). Everyone smiled, said good morning, or Merry Christmas and it was such a great feel. Downside was HUGE lines in the cafe in the morning and the elevator could be slow at times. All in all I'd certainly stay here again.
Stayed 6 nights in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The Hilton Club check in was convenient and without a long wait. Would come back.
Stayed 3 nights in Dec 2023

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

jacqueline

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to everything!
Stayed 5 nights in Dec 2023

10/10 Excellent

Housem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 4 nights in Dec 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and spacious room!
Stayed 3 nights in Dec 2023

10/10 Excellent

Montrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Club is an amazing property. The staff was amazing as well, very nice! We loved the room with the amazing city view. The location was right in the middle of Time Square and Rockefeller Plaza as well as many fine dining/coffee bars/ etc. We truly enjoyed ourselves as a first time visit to New York.
Stayed 3 nights in Dec 2023

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Guest Services on 6 Feb 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Nov 2023

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel has a great location just south of the park and north of Time Square with a subway station around the corner. The Hilton Club is 3 floors inside the Hilton Midtown and felt like a small hotel because of the individual check in and staff but provided access to the restaurants and fitness center in the larger hotel. Spacious rooms, bathrooms and nice toiletries and comfortable beds.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff on the club level was very friendly and accommodating. Rooms were spacious, clean and comfortable. Housekeeping were so friendly and attentive. They greeted us every morning with a warm smile and wished a nice day. The hospitality all around was superb!
Stayed 3 nights in Dec 2023

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy, clean and easy to get around.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2023
Response from JOJO on 26 Mar 2024
Thank you so much for a perfect Score Kevin. We hope you had a phenomenal stay with us. Kind Regards, JoJo

10/10 Excellent

Marisa

Stayed 2 nights in Dec 2023

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Samantha

Liked: Property conditions & facilities
Disliked: Staff & service
Check in desk employees rude & condescending. Hostess yelling at and belittling a waiter at breakfast in the middle of the dining room. Shower glass very gross. Just a heads up if needed no o microwave in room.
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Feb 2024
Thank you for your review. We will pass your comments on to the Hilton's food & beverage leaders.

8/10 Good

Christie

Liked: Cleanliness, property conditions & facilities
Small, clean, nothing fancy. Has all the amenities i needed to sleep. Bed was comfortable. You can still hear traffic outside but it wasnt incredibly noisy
Stayed 1 night in Dec 2023

8/10 Good

Sean

Good
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the very comfy beds !!
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Declan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is tired, quite basic and more 3 star than 4. No help with baggage, tiny cramped check in desk. Terrible in room coffee. Tiny lifts and had to wait long times for them. Pros, great location, comfy bed and big TV, reasonable views being up high.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, phenomenal staff and amazing location
Stayed 3 nights in Nov 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is lovely
Stayed 3 nights in Nov 2023

10/10 Excellent

Dmitrii

Stayed 2 nights in Nov 2023

10/10 Excellent

Alan Seng Hoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean, free water, I would stay here again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Brenda Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For such a nice hotel surprisingly scratchy cheap towels was the only problem
Stayed 7 nights in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

George, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
A Perfect Location in Mid-Town Manhattan
Stayed 10 nights in Oct 2023

2/10 Terrible

annabelle

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly front desk. Hot room and AC not working. 3 of the 5 room lights were not working. Thin walls. Huge long lines to Stowe luggage. Front desk charged my card before I checked out. Just a mess! Will never stay here ever again!!
Stayed 3 nights in Oct 2023

6/10 Okay

Leslie

Disliked: Property conditions & facilities
Disappointed that there wasn’t room service. Choice of dining limited. Lighting in room was terrible. Bathroom fan couldn’t be turned off.
Stayed 1 night in Nov 2023

10/10 Excellent

Nasim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

CARLOS, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Excelemt location
Stayed 1 night in Oct 2023

10/10 Excellent

GRACE, ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it has a location that can't be beat. the staff were very pleasant and accommodating.
Stayed 4 nights in Oct 2023