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Elizabeth, thank you for giving us a wonderful score of 4/5. Is there anything we could have done better to make the 4 a 5? please let us know. I look forward to hearing from you.Kind Regards, JoJo
8/10 Good
Chomphunuch
21 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Not enough amenities
Chomphunuch
Stayed 1 night in Mar 2024
Response from JOJO on 26 Mar 2024
Chomphunuch, thank you so much for taking the time to give us a great score of 4/5 and taking the time to give us some critical feedback. Please let us know what kind of Amenities were you looking for during your stay? Kind RegardsJoJo
10/10 Excellent
Wayne
18 Mar 2024
Liked: Cleanliness, staff & service
Wayne
Stayed 4 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Wayne, thank you so much for giving us a perfect score. We really appreciate you taking that time and will share with our club team. Kind Regards, JoJo
Room was large by New York hotel standards and modern design. Only downside was that windows let in quite a lot of traffic noise, even though on 38th floor, and need replacing with something more modern and soundproof.
Stephen
Stayed 4 nights in Mar 2024
Response from JOJO on 26 Mar 2024
Stephen thank you so much for taking the time to give us a great score of 4/5 and taking the time to give us some critical feedback. Kind RegardsJoJo
8/10 Good
James
14 Mar 2024
Liked: Cleanliness, staff & service
James
Stayed 2 nights in Mar 2024
Response from JOJO on 26 Mar 2024
James, thank you so much for taking the time to give us a great score of 4/5. Please let us know if there we could have done better to get a perfect score; I look forward to hearing from you soon. Kind RegardsJoJo
Thank you so much for a perfect Score Harriette. We hope you had a phenomenal stay with us. Kind Regards, JoJo
4/10 Poor
Richard
4 Mar 2024
Richard
Stayed 3 nights in Feb 2024
Response from JOJO on 26 Mar 2024
Good Evening, Richard. Thank you for taking the time to give us feedback on your previous stay. Would you be able to share what we could have done better for you during the stay? I look forward to hearing from. Kind Regards, JoJo
10/10 Excellent
Antonino
9 Feb 2024
Antonino
Stayed 1 night in Feb 2024
Response from JOJO on 26 Mar 2024
Antonino, thank you so much for giving us a perfect score. We really appreciate you taking that time and will share with our club team. Kind Regards, JoJo
We were in town for Christmas, and what a great choice we made in this hotel. The rooms are large, clean and well maintained. The room was "quiet" for New York and the service was great (we were missing a few things but Cecilia was fantastic and so kind). Everyone smiled, said good morning, or Merry Christmas and it was such a great feel. Downside was HUGE lines in the cafe in the morning and the elevator could be slow at times. All in all I'd certainly stay here again.
The Hilton Club is an amazing property. The staff was amazing as well, very nice! We loved the room with the amazing city view. The location was right in the middle of Time Square and Rockefeller Plaza as well as many fine dining/coffee bars/ etc. We truly enjoyed ourselves as a first time visit to New York.
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
This hotel has a great location just south of the park and north of Time Square with a subway station around the corner. The Hilton Club is 3 floors inside the Hilton Midtown and felt like a small hotel because of the individual check in and staff but provided access to the restaurants and fitness center in the larger hotel.
Spacious rooms, bathrooms and nice toiletries and comfortable beds.
The staff on the club level was very friendly and accommodating. Rooms were spacious, clean and comfortable. Housekeeping were so friendly and attentive. They greeted us every morning with a warm smile and wished a nice day. The hospitality all around was superb!
Check in desk employees rude & condescending. Hostess yelling at and belittling a waiter at breakfast in the middle of the dining room. Shower glass very gross. Just a heads up if needed no o microwave in room.
Samantha
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Feb 2024
Thank you for your review. We will pass your comments on to the Hilton's food & beverage leaders.
Small, clean, nothing fancy. Has all the amenities i needed to sleep. Bed was comfortable. You can still hear traffic outside but it wasnt incredibly noisy
Hotel is tired, quite basic and more 3 star than 4. No help with baggage, tiny cramped check in desk. Terrible in room coffee. Tiny lifts and had to wait long times for them. Pros, great location, comfy bed and big TV, reasonable views being up high.
Unfriendly front desk. Hot room and AC not working. 3 of the 5 room lights were not working. Thin walls. Huge long lines to Stowe luggage. Front desk charged my card before I checked out. Just a mess! Will never stay here ever again!!
annabelle
Stayed 3 nights in Oct 2023
6/10 Okay
Leslie
2 Nov 2023
Disliked: Property conditions & facilities
Disappointed that there wasn’t room service. Choice of dining limited. Lighting in room was terrible. Bathroom fan couldn’t be turned off.