Front of property

Reviews of Hotel Riu Plaza New York Times Square

4 out of 5
Hotel Riu Plaza New York Times Square
305 West, 46th Street, Manhattan, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2368 out of 3711 reviews" "
Rating 8 - Good. 811 out of 3711 reviews" "
Rating 6 - Okay. 274 out of 3711 reviews" "
Rating 4 - Poor. 120 out of 3711 reviews" "
Rating 2 - Terrible. 138 out of 3711 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MaryAnn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great quiet room, convenience for the place,
Stayed 3 nights in Apr 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yumi, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but clean. I reserved a double room and got 1”king” size that was more like a queen. Breakfast buffet was just ok. Evpensuve for one night.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 17 Apr 2024
Dear Mary,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Your feedback will be taken into consideration.Best Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad Umar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, wonderful experience. Just a 2 min walk from times square
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Muhammad Umar,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.You can be assured that we will record your comments and take them up with the appropriate departments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Zakiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Repu on 17 Apr 2024
Dear Zakiya,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day, Zakiya!Warmest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Plaza was a good choice for our needs. Convenient, clean, friendly staff. Breakfast included was a plus. Beds were comfortable, room/bathroom were clean. Price was right. I would recommend this hotel to anyone.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 17 Apr 2024
Dear Joan,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much.We hope you come back soon!Kindest Greetings, Joan,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Sandro

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ayrem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly! Easy to check in, safe location and walkable from everywhere
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 12 Apr 2024
Dear Ayrem,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!We cannot wait to host you again soon for another amazing experience.Loving Regards, Ayrem,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Ashleigh Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at the RIU Plaza Times Square hotel. Check in was quick and the staff were really friendly. Rooms are spacious and the shower was really powerful. The breakfast was excellent however it is busy all of the time so expect to wait. The queuing system is very efficient so it wasnt too long. Right next to times square and broadway with subway stations only a few minutes walk - the best location in Manhattan. Looking forward to our next stay.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Ashleigh Jade,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

stephanie, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and the breakfast had a lot of nice options. Staff was very friendly and the hotel was clean. The only complaint is there is no coffee machine in the room.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear stephanie,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff was extremely kind and helpful!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Robert,Thank you so much for choosing to stay with us and your kind feedback! We love to hear you had a great experience. We hope to welcome you back soon. With appreciation, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great staff! Not enough dining options for later in the day on the property.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Theresa,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean place. Staff was always friendly! Cozy, clean rooms.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Jessica,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Stephanie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1 block from Times Square Tons of restaurant options including some that are in the hotel Sleeping accommodations for 6 people in one room Friendly staff Cons: We were unable to try the breakfast buffet because the line was extremely long both days we were there. The room sleeps 6 but we had to shower with the bathroom light off. The shower wall which faces the bed space is frosted glass. So traveling with our teenagers made that a little awkward. Elevators can be very busy (it is New York after all) but this can lead to wait times just to get up or down. Overall would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Stephanie,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.Please do not doubt that we will take note of your comments in order to deal with them with the relevant departments and continue to improve every day.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

ALLYSON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location, close to Times Square without the crowds. We were on a higher floor and it was very quiet. The check-in process was efficient and every staff member we interacted with was polite and knowledgeable. Our room was clean and a decent size for NYC. Would definitely recommend this hotel to travelers, especially those (like us) with small kids needing a space that sleeps 5 in one room. The free breakfast buffet was a plus!
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 12 Apr 2024
Dear Allyson,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your great evaluation to our beautiful staff!Thank you very much, Allyson.Wishing you a beautiful day.Caring Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time staying at this hotel. The staff went out of their way to help us. Definitely will stay there again.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Karen,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Jorge I

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Jorge I,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Zara

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Disliked: Staff & service, property conditions & facilities
The staff were very rude especially the morning buffet staff. If it weren’t for the location I would have rated 1 star.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 10 Apr 2024
Dear Megan,Thank you very much for choosing us and sharing your opinion.Nonetheless, we regret to learn of your discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Top

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property. Breakfast is so good. Staffs are friendly nd work professionally.
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear Top,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having Spanish speakers in Reception/Lobby. The breakfast was more than great!
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear Maria,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Clare

Travelled with partner
Liked: Amenities
We had a great corner room on the 23rd floor with 3 windows, just wow, yes the rooms are quite small but have almost everything you need, I like a cup of tea first thing so took a wee travel kettle. Breakfast is busy but manage very well. All staff were polite and work very hard. Thank you Riu.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 9 Apr 2024
Dear Clare,We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much, Clare, for being a lovely guest.We are very pleased to read that you enjoyed it.Wishing you return soon.Warmest wishes!Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Steve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the contemporary look and feel of the lobby and rooms. Some things weren’t so good, including the temperature in the room, certain elevators not working and some food at the buffet very dried out.
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Repu on 9 Apr 2024
Dear Steve,Thank you very much for your stupendous evaluation. Nonetheless, we will forward your review to the management for further acknowledgement.Looking forward to welcoming you again.Warmest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Tetsuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
That was very confortable experience! Thank you so much.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 8 Apr 2024
Dear Tetsuya,It is us who thank you very much for choosing us and for your review.We count ourselves lucky for our lovely guests. And we would love to welcome you again soon.Wishing you a great day!Loving Regards, Tetsuya,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Heydie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and modern. Room small but super clean with all amenities. Very centric..Just one block from Times Square! Buffet breakfast included is a plus!!!
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 8 Apr 2024
Dear Heydie,Thank you very much for your kind remarks and wonderful evaluation.It is very rewarding to learn that you enjoyed your stay.We will continue to improve our hotel and services, in order to provide our guests with the best experience.Thank you for choosing us!We hope you visit us again soon, Heydie.Kindest Greetings,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with friendly helpful staff, Good selection for breakfast, We chose a room with a city view, quite noisy at night but views fantastic
Stayed 5 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 8 Apr 2024
Dear Diane,Thank you very much for taking the time to leave your fantastic ratings.We are thrilled to learn you enjoyed your stay.We will pass on your review to the management for future arrangements.We cannot wait to host you again.Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Lesley Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
enjoyed the buffett breakfast nice bar for evening drinks room clean and spacious for New York
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 5 Apr 2024
Dear Lesley Suzanne,Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza New York Times Square! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Jing

Not valuable
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 2 Apr 2024
Dear Jing,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience.Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee Virginia was excellent when we called on the way to the hotel for checkin in and parking information!
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 4 Apr 2024
Dear Dennis,Thank you very much for your wonderful feedback on behalf of our lovely staff.The best news is learning you enjoyed it. We will forward your kind observations to our team.Wishing you visit us again very soon, Dennis.Warmest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Pictures on website matched the rooms.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 5 Apr 2024
Dear Emma,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

JANNINE

Liked: Cleanliness, staff & service, property conditions & facilities
Great cleanliness and customer service however shower in room leaked the last 2 days of my stay. Room was a bit noisy. I could hear walking and chair being dragged in upstairs room. I could also hear all the cars and sirens.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 4 Apr 2024
Dear Jannine,It is an honour to be recognized as a good hotel. Thank you very much for your evaluation. Nevertheless, we would like to apologies for any discomfort.Wishing you visit us again.Warmest Greetings,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
a clean, well located hotel. priced well too.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Romaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great spot. close to everything.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Romaine,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor Clean Great location
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Rosa,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

JORGE GONZALEZ-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent attention!!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear JORGE GONZALEZ-,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
good room and location. staff attitude throughout not the best. needs customer centric management
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear David,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, walking distance to main attractions and subway system. Hotel was very clean and presentable, a must stay in Times Square!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Trevor,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

4/10 Poor

Zayka M

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Although room appeared clean, bed sheets, throw pillows were all dirtty and stained. Found several black bugs on bed- immediately stripped bed to sanitize and sanitized the entire room.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Zayka M,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Caitlin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very worn down considering it’s not a particularly old hotel. The bed was fantastic though.
Stayed 1 night in Jan 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Caitlin,Thank you so much for your feedback regarding your recent stay.We are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Donna, East Tremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, so friendly and helpful. The hotel is absolutely beautiful and very clean. So much staff ensuring quick service at the breakfast buffet and snacks always replenished on the 26 th floor. If I come back to New York, I would be sure to come back to the Riu.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Donna,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Alexis Cabrera

Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Khayyan

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom sink was too small. But the hotel was overall a nice and safe place to stay. The staff was pleasant and well organized.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Khayyan,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Gregory

Close to Time Square and prices. Good breakfast and bars.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on 26 Mar 2024
Dear Gregory,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull feedback will be passed on.We really look forward to welcoming you again soon, Gregory!Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

julio

Stayed 3 nights in Mar 2024

8/10 Good

S J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in the heart of Times Square. Room was small but adequate. Very noisy area outside.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 22 Mar 2024
Dear S J,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory. We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The 1 thing this hotel needs is 24 hr room service. Then it would be perfect.Breakfast is great, get downstairs early to avoid a crowd.
Stayed 1 night in Mar 2024