Reception

Reviews of Crescent Hotel

2.5 out of 5
Crescent Hotel
42-24 Crescent St, Long Island City, NY

Reviews

7.4

Good

Rating 10 - Excellent. 287 out of 1014 reviews" "
Rating 8 - Good. 371 out of 1014 reviews" "
Rating 6 - Okay. 179 out of 1014 reviews" "
Rating 4 - Poor. 100 out of 1014 reviews" "
Rating 2 - Terrible. 77 out of 1014 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richara

Liked: Cleanliness, staff & service, property conditions & facilities
5min from train Nice area lots of food options in area
Stayed 1 night in Mar 2024
Response from Ian Galloway on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Ronell

Liked: Cleanliness, staff & service, property conditions & facilities
All in all it was good
Stayed 1 night in Mar 2024
Response from Ian Galloway on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Alexander

Great!
Stayed 1 night in Mar 2024
Response from Ian Galloway on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness
Solid hotel close to the city.
Stayed 3 nights in Mar 2024
Response from Ian Galloway on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Fausto, Woodhaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ian Galloway on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Hyunseok

C
Stayed 1 night in Mar 2024
Response from Ian Galloway on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Angana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo travelers can feel safe here
Stayed 1 night in Mar 2024
Response from Ian Galloway on 16 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Ian Galloway on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

RUEBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, will stay here again!
Stayed 2 nights in Mar 2024
Response from Ian Galloway on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

4/10 Poor

Whitney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke and had minimal comforts (towels were tiny, no fridge or microwave, no coffee maker).
Stayed 2 nights in Mar 2024
Response from Ian Galloway on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

6/10 Okay

David

Business traveller
Disliked: Amenities
Closing to transportation, shopping, dinner, family friendly. Friendly community, plenty of space to walk out.
Stayed 2 nights in Jan 2024
Response from Ian Galloway on 10 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Ian Galloway on 10 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Eduardo, Jackson Heights

Stayed 2 nights in Mar 2024

10/10 Excellent

Aida L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ian Galloway on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfy hotel, the fire alarm went off it seemed to be a dud other than that was a nice stay
Stayed 1 night in Feb 2024
Response from Ian Galloway on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ian Galloway General Manager

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s centrally located for my needs!
Stayed 5 nights in Jan 2024
Response from yj on 31 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn

6/10 Okay

Cheema Sarpanch

Travelled with group
No good
Stayed 2 nights in Jan 2024
Response from yj on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome! Front desk , superb! Definitely will be coming back! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Response from yj on 26 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Audrey

Stayed 2 nights in Jan 2024
Response from Ian Galloway on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yj on 15 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

4/10 Poor

pemba

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Jan 2024
Response from yj on 15 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

8/10 Good

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from yj on 13 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Robert

Business traveller
Liked: Staff & service
Disliked: Amenities
Convenient location but the rooms need too be updated.
Response from yj on 13 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

2/10 Terrible

MD ABU SALEH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The person at the reception was very gutsy with most of the customers
Stayed 1 night in Jan 2024
Response from yj on 9 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

8/10 Good

Ilie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from yj on 28 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Armando, moreno valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! 2-3 minute walk from the subway and various restaurants. Great and friendly staff, would stay here again.
Stayed 5 nights in Dec 2023
Response from yj on 28 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

4/10 Poor

Shubham

Stayed 1 night in Dec 2023
Response from yj on 13 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, muy cerca de entrada al metro que te permitía estar en Manhattan en 15 minutos. Muchos locales de comida cerca.
Stayed 3 nights in Dec 2023
Response from yj on 23 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Good

Linus

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to Subway, great place for a quick trip to NYC
Stayed 3 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

4/10 Poor

tarek

Disliked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 19 nights in Jun 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

6/10 Okay

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very conveniently located to Queensboro Plaza, where there is access to several subway lines and make it very easy to get into Manhattan, other areas in Queens, or Brooklyn. Not so good if you do not want to ride the subway. Cabs hard to get, Ubers have long wait and private cars (called by hotel) are very expensive. Room was basic but clean. Quiet for NYC. Amenities initially lacking but provided after prompting. They never made up the room, even after we asked them to. Towels like tissue paper. Although the room itself was clean, the building is old and tired, with some peeling wallpaper in the hallways. At $250 per night, it seems like we could have done better.
Stayed 2 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Deborah and Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST RIGHT FOR A ONE NIGHTER
Rooms were clean and well kept. Staff was courteous and polite.
Stayed 1 night in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for a New York City visit
This hotel will not dazzle you, but it’s clean and economical and conveniently located for a visit to New York City. It’s close to subway stops, and you’re only two or three stops to Midtown Manhattan or Central Park. The staff were very pleasant and accommodating. Only problem we had was that our first room was right across the hall from a very noisy ice making machine. We asked at the front desk to have our room changed, and they did so without hesitation. I would definitely recommend this hotel for a visit to New York City.
Stayed 4 nights in Oct 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Okay

Carol

Stayed 4 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

GERMAN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from yj on 21 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
I have been staying at this hotel many times. The location is excellent as it is very close to the train stations, and there are many places for eating. And it is also clean and comfortable.
Stayed 5 nights in Nov 2023
Response from yj on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Okay

STEPHEN, Queens Village

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It seemed to be used a shelter of some sort. I only stayed there because of the price, which was still way too expensive. This is more of a Motel than a Hotel. To make things even worse the coffee in the lobby is always cold.
Stayed 1 night in Nov 2023
Response from yj on 2 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

6/10 Okay

Abdullah

Liked: Cleanliness
Disliked: Property conditions & facilities
No large towels only small ones provided. The rooms need repair.
Stayed 4 nights in Nov 2023
Response from yj on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Erika

Working people no good
Stayed 1 night in Nov 2023
Response from yj on 21 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

8/10 Good

Colin

Stayed 8 nights in Oct 2023
Response from yj on 18 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Okay

Alvin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not sure why I can’t get a real towel in a hotel that provides a jacuzzi, it’s like you HAVE to bring your own towel or your screwed, and they say they are trying to save the earth, stop it, your are penny pinching in the wrong area. It’s bad enough you have the ancient rooms, outdated tv and the cable of course was being upgraded the day I check out. The only thing good was the front desk staff, very nice and non robotic as most hotel staff have become over the years, I know. I work for a couple.
Stayed 1 night in Nov 2023
Response from YJ on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Okay

Victor

Liked: Staff & service
convenient for transportation
Stayed 1 night in Nov 2023
Response from yj on 12 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Okay

Chihoon

Liked: Cleanliness, staff & service
Disliked: Amenities
good: -close to train station and walkable to several restaurants and shops -thermostat/heater worked well -clean bed -good shower pressure bad: -can hear noise from outside due to cheap windows -strong stench of chlorine when walking in -no breakfast, all you get is lukewarm coffee -no fridge in room
Stayed 1 night in Nov 2023
Response from yj on 12 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

6/10 Okay

Jean

Liked: Staff & service
Stayed 5 nights in Nov 2023
Response from yj on 12 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall Good !
Sally @ the front desk is very nice & was quite helpful to me since chking in on 11/08/23. The staff is friendly. The bathroom is beautiful & I love the bathtub! The bed is quite comfortable and the sheets & pillows are pristine clean. Unfortunately the tv has not worked for 75% of my stay and I am a big tv person. The staff has tried though to address this issue, stating they are working on it. I would recommend your hotel to others. Beautiful area!
Stayed 1 night in Nov 2023
Response from yj on 11 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November trip
The rooms were a pretty decent size. It stayed clean the entire time that we were there. The noise outside wasn't as bad a some reviews gave even with the construction happening across the street. Very convenient for public transportation too!
Stayed 3 nights in Nov 2023
Response from yj on 8 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Good

Aleyamma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from yj on 8 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager