Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2324 out of 3891 reviews" "
Rating 8 - Good. 916 out of 3891 reviews" "
Rating 6 - Okay. 344 out of 3891 reviews" "
Rating 4 - Poor. 162 out of 3891 reviews" "
Rating 2 - Terrible. 145 out of 3891 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HYOJIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location for all the things that you can do in NYC !!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Antonio A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best Hotels I have stayed at. The Westin at Time Square covers it all, from the Bell man to the front desk, to the room service. Their level of service unmatched. Room well clean and maintained, Staff is friendly and outgoing. Breakfast is Continental but exquisite in its own way. When needing anything for room service, you recieve it within 5 minutes of request. This was my Wife and Kids first time in New York, and this hotel has set the Bar. I give this experience CHEFS 👨‍🍳 💋
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 29 Mar 2024
Dear Antonio, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. We are glad you loved our well-appointed guestrooms, delicious breakfast, and attentive service. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we are excited to host you and your family again.Best Regards, David Weishar,Director of Operations

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent property and staff, just one suggestion: black out curtains for the rooms facing major lit up billboards. They shine all night through the thin curtain.
Stayed 3 nights in Mar 2024

8/10 Good

Nicola R

Travelled with family
Liked: Staff & service
Stayed here before. Convenient for sights, theatres, shopping etc. Additional fees levied are a bit irritating but the grand rooms are spacious and comfortable, so we like using this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great time in New York
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 28 Mar 2024
Dear Francisco, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city. We appreciate your fantastic feedback, and we look forward to being your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 28 Mar 2024
Dear Victor, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We appreciate your excellent rating, and we look forward to being your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Becky Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun and really enjoyed our stay!
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 28 Mar 2024
Dear Becky, Thank you for your kind review of The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Dino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, relatively quiet for such a busy area of the city, and, most importantly, very close to Times Square, and Central Park. Staff was very friendly and courteous.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean with very reliable staff. Everyone was super friendly, and had wonderful recommendations for things to do the weekend I was staying there. It was very close to Times Square, although I did not have a view of it. However, we did get a view of the Empire State Building, which was amazing! Overall, it was a lovely place to visit!
Stayed 3 nights in Mar 2024
Response from Director of Operations on 27 Mar 2024
Dear Sharon, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no FREE wifi and they charge you $35 per night like fee resorts but in this case, you can consume that amount. I do not like this type of extra charge. It is not a resort.
Stayed 4 nights in Mar 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Vanessa, Thank you for the generous review of your recent stay at The Westin New York At Times Square. We are pleased you found our location to be perfect for your plans. Our landmark hotel in the heart of Broadway is within walking distance of 40 theatres and world-famous shops and restaurants. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Down escalator is not operational, but plenty of signage to direct to additional elevator to reach the street entrance
Stayed 3 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and PERFECT location for Times Square. Highly recommend staying here. We will be back
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Desiree, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We are glad you were impressed by our attentive service. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. We appreciate your kind recommendations, and we are excited about your return.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- very clean and great customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a wonderful time
Stayed 3 nights in Mar 2024

6/10 Okay

Sally

Travelled with family
The entrance on 42nd Street was suppose to be open by 7:00 a.m. it was pouring rain and at 8:45 a.m. not any of the doors were open. I had to walk all around to use the entrance on 43rd Street. There was a large group standing all around the entrance which made it even harder to get inside. The man who checked me out was quite gruff and not very friendly at all. The concierge was rude both times I went to his station. I was given a card of the added benefits and he contradicted what I was to be given vs what the card stated.
Stayed 5 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Sally, Thank you for your feedback. We truly regret not meeting some of your expectations and reading that you had trouble reaching our hotel. We also apologize for the service issues you encountered. We are known for our attentive, seamless hospitality, and we regret this was not your experience. We have reviewed your comments with our associates to correct and prevent these issues from repeating. We hope you will give us another opportunity to regain your trust on your next visit to New York.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family’s choice hotel when we come to the city. Mariela at the front desk & Omar, Bellman -Super friendly & helpful. We’ll definitely be back!
Stayed 3 nights in Mar 2024
Response from Director of Operations on 25 Mar 2024
Dear Jamie, Thank you for your recent stay at The Westin New York At Times Square and for your generous review. We seek to give each guest a revitalizing experience, and we are glad we could be a part of making your stay memorable. We will share your kind words with Mariela and Omar and thank them personally for the work that they are doing daily. Thank you again, and we hope to have the opportunity to welcome you back very soon.Best Regards,David WeisharDirector of Operations

10/10 Excellent

CLIFFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated the parking situation!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Ludmila, Thank you for the perfect rating of The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. We are glad you enjoyed your time with us, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

4/10 Poor

Alice

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Alice, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards, David Weishar,Director of Operations

8/10 Good

Paulo

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruzischka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Westin. The hotel is around the corner from Times Square. It rained one day the whole day the hotel even gave out complimentary umbrella’s. We would definitely stay here again on our next visit.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 25 Mar 2024
Dear Ruzischka, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Best Regards,David WeisharDirector of Operations

10/10 Excellent

Patricia Corriolant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The quality of this property far surpassed my expectations. Everyone that I interacted with was friendly and helpful. The location was ideal for a first time visit to the city. I would definitely stay there again.
Stayed 3 nights in Mar 2024

8/10 Good

EIMEAR

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big rooms (unusual for NYC). The staff I encountered were really friendly and helpful. Great location. I dropped one star as they make you pay a daily resort fee which you spend in the hotel. I did make use of it by taking breakfast every morning (which was good), however, it means you have no choice - either you spend the daily fee at Westin or you lose it. I would stay again.
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 26 Mar 2024
Dear Eimear, Thank you for taking the time to share about your stay at The Westin New York At Times Square. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. We are also glad you loved our well-appointed guestrooms and attentive service. We also appreciate your kind suggestions of what would have made your visit even better and we are excited about your return.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Julie M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with excellent service, beautiful (updated) entrance/lobby area and very nice bar/lounge. Rooms not updated as recently as the public areas but still nice and larger than most rooms at this price point in the city!
Stayed 4 nights in Mar 2024

8/10 Good

Harold

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My stay was good, The only issue was the cost of internet, With 2 persons occupying the room perhaps with multiple devices it can become expensive .The cost per night was not cheap so I fell like the internet should have been included, Not sure that I would stay there again, may look for alternate accommodations around the same price but with free internet
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 24 Mar 2024
Dear Harold, Thank you for choosing The Westin New York At Times Square. We are pleased you enjoyed your overall stay. However, we regret your disappointment with the internet fee, although Wi-Fi is available without charge in our lobby and our restaurants. Marriott Bonvoy members who book on Marriott.com also receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. We wish you all the best with your travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Director of Operations on 25 Mar 2024
Dear Fabian, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards,David WeisharDirector of Operations

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, close to restaurants in Hell’s Kitchen area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 7 nights in Mar 2024

10/10 Excellent

Sherry Melvina

Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 24 Mar 2024
Dear Sherry, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We appreciate your fantastic rating and look forward to being your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Andrew, Windermere

Travelled with family and small children
Not sure if this applies to any other rooms but our walls were paper thin. Conversations were easily ascertained in adjoining rooms. That was especially concerning when they were up late or early risers.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 20 Mar 2024
Dear Andrew, Thank you for taking the time to leave a review. We apologize for the noise disturbances you encountered in the guestroom assigned to you and for the frustrations this caused. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will give us another chance to provide you with the relaxing stay you deserve. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Markeitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with a group of family and 2 kids. It was right in the middle of everywhere we wanted to go
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for NYC!
Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 19 Mar 2024
Dear Elizabeth, Thank you for the generous review of your recent stay at The Westin New York At Times Square. We are pleased you found our location to be perfect for your plans. Our landmark hotel in the heart of Broadway is within walking distance of 40 theatres and world-famous shops and restaurants. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Carlos R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Staff was great
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 18 Mar 2024
Dear Christine, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. We are also thrilled to read about how much you enjoyed our hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to our dynamic city.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Laney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walking distance to everything…if you like to walk.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pamela

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 18 Mar 2024
Dear Pamela, Thank you for your thoughtful review of The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 23 Mar 2024
Dear Gretchen, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We appreciate your fantastic feedback, and we look forward to being your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

2/10 Terrible

Brahim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 19 Mar 2024
Dear Brahim, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very clean room very good location
Stayed 3 nights in Mar 2024
Response from Director of Operations on 17 Mar 2024
Dear Mohammed, Thank you for your review with regard to your stay at The Westin New York At Times Square. Providing an exceptional visit to our guests is our top priority, and we are elated to know you were pleased with our great location and refreshing guestroom, as well as our intuitive associates. We hope to see you again soon and wish you all the best with your travels. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a lovely stay!
Stayed 1 night in Mar 2024

6/10 Okay

HYUNJOO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unreasonable service charge until I claim and take them off. Hotel is clean and great, but beware of additional charges.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 17 Mar 2024
Dear Hyunjoo, Thank you for taking the time to post a review. We regret the concerns you had with regard to the billing and if it caused any frustration. Our team works hard to ensure accurate billing for all our guests; therefore, we are disappointed to hear about these issues. Your comments are valuable in helping us improve our guest experience. On a positive note, we are glad to know you loved our well-maintained, beautiful property. Thank you once more, and we hope to host you again for the seamless visit you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very helpful. :)
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on 16 Mar 2024
Dear Lisa, Thank you for the perfect review of The Westin New York At Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to our dynamic city.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Michelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!! Clean rooms and helpful staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Rosanna Desarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is touristy place so it crowded/busy with it comes noise but the noise did not carry into the hotel. It is NY and people are trying to sell you something. The location is perfect to walk to most attractions and there are subway stations all around the hotel taking you to different parts of NY. The hotel is very nice, clean and well maintained. Staff was good. The guest service was excellent. I will return to this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GENERAL MANAGER on 16 Mar 2024
Dear Lupita, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. We appreciate your fantastic rating, and we look forward to being your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

8/10 Good

Riche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 4 nights in Mar 2024
Response from Director of Operations on 14 Mar 2024
Dear Riche, Thank you for making The Westin New York At Times Square a part of your travel plans. We are glad to know we met your expectations and that you had an enjoyable stay. It was a pleasure hosting your visit, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 15 Mar 2024
Dear Veronica, Thank you for taking the time to post a nice rating of The Westin New York At Times Square. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Operations on 20 Mar 2024
Dear Scott, Thank you for letting us know your visit to The Westin New York At Times Square was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Best Regards, David Weishar,Director of Operations