We are a family of 4 coming from Denmark for the Easter break and we have never been treated so rudely in our 10 years traveling .
The ad is misleading, it says it has AC , but it’s only seasonal, we arrived almost at the end of the “winter “ season Around 21 degrees and after walking a lot we arrived to a room with no ventilation, they could have just offered me a fan right away and I would have taken it but instead they yelled at me , treat me like stupid and fight between them in French in front of me.
Some of the things said was:
- if you are hot open the window or walk outside ( window was very close to the bed and we were worried our little one could jump out of it and we just came form walking 3 hours )
- I have told you this before on the phone , so “open your ears “ because I’m going to repeat for you ...(when staying on the ad they said AC available on the hotel )
- what are you going to do about this , leave ? Good luck with that ....( when I said I was not happy with their answer)
- what do you know about what is a 4 star hotel ( when I mentioned this is not acceptable)
- I don’t care about your family or what you have on the ad ( when mentioned that for Danish standards 21 degrees is hot and the ad stated AC )
At the end they gave me a fan and told me on a sarcastic way “you are welcome “.
I never lost my temper or got angry at them , which is why I believe they believed it was ok to treat us like that .