Exterior

Reviews of Novotel Suites Nice Airport

4 out of 5
Novotel Suites Nice Airport
125 Boulevard Rene Cassin, Nice

Reviews

8.4

Very good

Rating 10 - Excellent. 421 out of 1001 reviews" "
Rating 8 - Good. 410 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nuno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dinning options near holiday.
Stayed 2 nights in Nov 2023
Response from AB on 29 Nov 2023
Dear Nuno,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine - Reception

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AB on 4 Nov 2023
Dear Howard,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine - Reception

8/10 Good

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the superior suite, which is just a standard sized apartment room imo. The kitchen was fully stocked with utensils. Bed was comfortable and there’s a drape which you can use to separate the “bedroom” from the “living room”. Shower was nice and had rituals shower and hand products. Area was nice as there is a tram 5 min walk from the hotel. It’s also close to the airport only need one tram.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel does NOT have a free airport shuttle.
Stayed 2 nights in Sep 2023
Response from Antoine - Reception on 11 Oct 2023
Dear JEAN-LUC KHOZIAN,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport and we thank you for having chosen our hotel. As you mentionned in your comment, we don't have any shuttle . However, from the airport, it is possible to find the tramway line number 2 in the direction of 'Port Lympia'. In order to reach our hotel, it is necessary to stop at the station 'Parc Phoenix' which will take 10 minutes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Antoine - Reception

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport. Tram close by which takes you to terminals
Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Stayed 1 night in Sep 2023

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the airport and easy transport links to the main town…. The swimming pool was refreshing after a long journey too! No complaints….
Stayed 1 night in Sep 2023
Response from AB on 17 Sept 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback and we're partuicularly glad that you found some time to enjoy the swimming pool which will be opened till October. Furthermore, as you mentionned, our establishment is located right next to the "Parc Phoenix" tram station making it really easy to reach the airport or the city center in a few minutes. We're glad it was beneficial to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Antoine - Reception

10/10 Excellent

Rupina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AB on 17 Sept 2023
Dear Rupina,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine - Reception

6/10 Okay

Atena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly stuff, no smile, small talk or even good morning during breakfast, or any other time of the day, one morning two people at the reception which I assume one of them was a manger of some sort were staring at my husband and talking to each other other, while my husband was preparing the table for me and my kids (we were walking from the elevator to the table), it was very rude and uncomfortable. On day 3 we ran out of soap and no one bothered to check, the beds are uncomfortable I had back pain throughout my stay, there is no access from paid parking to the rooms. And finally the area around hotel is not very nice.

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AB on 5 Sept 2023
Dear Flora,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Antoine - Reception

10/10 Excellent

Zhan

Stayed 3 nights in Aug 2023

2/10 Terrible

Christine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We call this the Crappiness Hotel. We did not like anything about it except for the close proximity to the airport and to Promenade des Anglais and the City Centre. The room was very strange. It had no closets or drawers to store your things. It was only open hanging and shelving. The bathroom looked like a fabricated insert you would see in a boat or trailer. The pool was extremely small for the amount of people sharing it from the next hotel. We decided not to use it. We only used our room to bath and sleep. The breakfast was terrible and they were always out of things. Definitely do not recommend this property. Thumbs down 👎
Stayed 4 nights in Aug 2023
Response from CE on 25 Aug 2023
Dear Madam,We thank you for the time taken to share your experience at the Novotel Suites Nice Airport. In your comment, you've expressed your disappointment in several ways going as far as labelling us the “Crapiness hotel”. We deeply regret that some aspects of your stay did not live up to your expectations and we’ll address every issue that you’ve raised. However, we’d like first to object to your poor choice of words that xould definitely be qualified as slander. Anyone is free to employ whatever word they judge appropriate in private circles regarding the quality of a product. It’s a different matter when words like these are used on a public platform. First and foremost, we'd liké to say that all the suites in our establishment have an overall surface of 30 square meters and every facility inside it fully comply with the Novotel Suites standards, toilets and bathrooms as well. All of the room features can also be found beforehand on our official website prior to any reservation as well as all the other booking platforms. Had you You've also mentionned the fact that the swimming pool was full with people throughout your stay even though it has a free access for our clients every day from 9 am to 8 pm. This is our belief that it's sufficient time for every client to enjoy it at their leisure. On that particular point, we also remind you that the location of our establishment is just a few meters far from the Promenade des Anglais, which counts more than 20 private or public beaches. Finally, you seemed highly unsatisfied with the breakfast as you implied that it was organised in a dreadful and chaotic manner. To our knowledge, the buffet is replenished during the whole service and our staff stands available constantly to check if anything is missing. Overall, we've always prided itself in trying to provide the best possible experience. This effort is largely reflected, amongst other things, by the fact that our establishment has constantly maintained over the last few months an excellent rating on every platform and has been given end of 2022 the award of the best Novotel in the whole région. Quite an achievement for what you called a "crappy hôtel" , wouldn't you say ? Best regards,C. EVEN - General Manager

10/10 Excellent

Sk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Location excellent, public transport Tram, bus easy to get to town . Room clean, but room temprature set too warm .
Stayed 4 nights in Aug 2023
Response from AB on 27 Aug 2023
Dear Sk,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport.It is always a pleasure to receive positive feedback and we're particularly grateful for your very kind comment towards our staff. As you also pointed out, our establishment is located right next to a tram station which makes it quite convenient to reach the city center or the airport in a few minutes. We're glad it was beneficial to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine - Reception

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023

10/10 Excellent

RONALD, WICHITA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Antoine - Reception on 17 Aug 2023
Dear Ronald,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Antoine - Reception

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel close to Nice Airport.
Stayed 1 night in Jul 2023

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Staff & service
There are better options, the bed is really bad.
Stayed 1 night in Jul 2023

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable rooms
Excellent rooms, extremely clean, friendly staff, and in a good location next to the airport and next to a tram station. Parking available and with good rates.
Stayed 3 nights in Jul 2023
Response from AB on 16 Jul 2023
Dear M. Sergio,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback and we're truly happy to see that you enjoyed every bit of your stay in the lovely town of Nizza. As you pointed out in your comment, the Novotel Suites Nice Airport is located right next to a tram station, which makes it possible to reach the city center or the airport in a few minutes. We're glad it was beneficial to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Antoine - Reception

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from ce on 27 Jul 2023
Dear Guest Thank you for taking the time to give your opinion on your stay at Novotel Suites Nice Airport. Your satisfaction is the greatest reward for us. We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

4/10 Poor

Marjun, Potomac

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very hard to get to especially if you are driving by car and the area is scary. The parking was very sketchy and not even connected to the hotel. Very basic I am surprised it is offered on expedia. Pics are deceiving
Stayed 1 night in Jul 2023
Response from Antoine - Reception on 14 Jul 2023
Dear M. Marjun, We thank you for the time taken to share your experience at the Novotel Suites Nice Airport. Feedback, whether positive or negative, is always greatly valued as it helps us to reflect on the quality of our services and means to improve them. In your comment, you mention that the parking place is not directly connected to the hotel. It is true that we do not have a private car park. However, our clients can find a public car park (QPARK Arénas Cassin) located right next to the hotel. It is a public underground car park with which we have a tarif agreement of 15/24h making our clients spare at least 20 euros / day compared to the normal pricing. You also seem unsatisfied with the poor signalization. On that particular point, we remind you that the reception staff is available at any moment during the day if our clients have difficulties finding their way to the hotel. If not, we’re quite confident that geo-localization apps like Google Maps of Ways can be of great help. Finally, regarding your remarks about the “scary area”, we don’t see it appropriate to comment on that as it’s only a personal opinion from your part. Best regards, Antoine - Reception

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff and room was very spacious with all the amenities. Very convenient to airport and tram service.
Stayed 1 night in Jul 2023
Response from ce on 27 Jul 2023
Dear Guest Thank you for taking the time to give your opinion on your stay at Novotel Suites Nice Airport. Your satisfaction is the greatest reward for us. We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

10/10 Excellent

McKenzie G

Stayed 1 night in Jul 2023
Response from ce on 27 Jul 2023
Dear Guest Thank you for taking the time to give your opinion on your stay at Novotel Suites Nice Airport. Your satisfaction is the greatest reward for us. We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access by train to the airport for terminal 1 and 2.
Stayed 3 nights in Jun 2023
Response from ce on 27 Jul 2023
Dear Guest Thank you for taking the time to give your opinion on your stay at Novotel Suites Nice Airport. Your satisfaction is the greatest reward for us. We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Near airport, on the Tram. Lovely staff. Clean. Could not have been easier to stay the night before leaving .
Stayed 1 night in Jun 2023
Response from ce on 27 Jul 2023
Dear GuestWe are happy to read that you had a pleasant time with us. Your satisfaction is the greatest reward for us.It is with great pleasure that we welcome you during your next stays in Nice.We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

10/10 Excellent

Hernan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff !!!
Stayed 2 nights in May 2023
Response from ce on 27 Jul 2023
Dear GuestWe are happy to read that you had a pleasant time with us. Your satisfaction is the greatest reward for us.It is with great pleasure that we welcome you during your next stays in Nice.We hope to see you again soon at Novotel Suites! Sincerely, Enzo – ReceptionNovotel Suites Nice airport

10/10 Excellent

bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Nice airport. Perfect place to stay before flying out the next morning. Clean and quiet l.
Stayed 1 night in May 2023

10/10 Excellent

Sukh Manpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms bathroom smelled a bit funny & Air con was not making the room very cold but it was an excellent stay. The staff was lovely, especially letting us stay in the waiting area when we had checked out, waiting for our flight. Thank you so much. Loved it lots
Stayed 2 nights in May 2023

10/10 Excellent

Sinderpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Carlixto

Business traveller
Liked: Cleanliness, staff & service
Ok stay
Room was very warm. No body lotion or water. Breakfast was expensive and parking was very far from the entrance.
Stayed 2 nights in Apr 2023
Response from rc on 5 May 2023
Dear Guest, Thank you for taking the time to write a review of your last stay in our hotel. We are sorry that your experience did not meet your expectations, please allow us to offer you our most sincere apologies. Concerning your remark about the air conditioning during your stay, in fact the air conditioning was turned off during the off-season to avoid too much energy loss. The temperature for the period was relatively cool at night and mild during the day. Concerning our parking, this one being under the hotel we do not understand your noticing it.We would like to remind you that our reception team is available 24 hours a day in order to resolve your requests during your stay. Best regards, Romain - reception

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and Management !!!
Stayed 2 nights in Feb 2023
Response from Louis - Front Desk on 17 Mar 2023
Dear client,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Beautiful rooms. Secure paid parking on-site. Good location. Less than 2 minute walk to public transportation.
Response from ce on 19 Jan 2023
Dear Guest,We are happy to read that you have spent a pleasant time with us. Your satisfaction is the best reward for us.It is with great pleasure that we will welcome you during your next stay in Nice.We hope to see you soon at Novotel Suites! Yours sincerely, Enzo - ReceptionNovotel Suites Nice airport

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice staff
This hotel is great and very close to the Nice Airport, which is accessible via a quick tram ride from stop just outside hotel. We stayed here the night we arrived from United States, and the night before we left to return home. Location is great. Public transportation available right outside. Quick ride to old town Nice. Breakfast was good with a variety of options.
Stayed 1 night in Jan 2023
Response from Enzo on 13 Jan 2023
Thank you for taking the time to give us your opinion on your stay at the Novotel Suites Nice Aéroport. Your satisfaction is the best reward for us.We hope to see you soon at Novotel Suites! Yours sincerely, Enzo - ReceptionNovotel Suites Nice airport

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Great location!
Stayed 2 nights in Dec 2022
Response from LD on 9 Jan 2023
Dear Hernan,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to develop airport shuttle but very good staff
Stayed 1 night in Oct 2022

10/10 Excellent

Hernan

Liked: Staff & service
Excellent staff!!! They really make you feel at home ! Thank you once again !
Stayed 9 nights in Oct 2022

10/10 Excellent

Leila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was simply amazing. The rooms were big and clean, the staff so helpful and friendly, and the breakfast delicious and definitely worth the price. I plan on staying there again next time I’m in Nice. Thank you for a great stay!
Stayed 1 night in Oct 2022

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The modular hotel room with an annoying light
Liked everything about the hotel except there is no way to leave just a reading light on. A light over the bather door can only be turned off by shutting down all the power in the room. Totally stupid. Otherwise I enjoyed my stay.
Stayed 1 night in Sep 2022

10/10 Excellent

calin, SCARSDALE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
V good
Stayed 1 night in Sep 2022

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! My second home thanks to the front desk staff !
Stayed 10 nights in Aug 2022
Response from LV on 31 Aug 2022
Dear Hernan,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Best regards,Laura

8/10 Good

Joffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

hyejin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, kind , efficient , well located hotel
Clean and spacious , has small kitchen in the room ( love it) perfect for family , staffs are very kind and well practiced , efficient and nice. Breakfast is simple but good quality , many resto nearby for lunch , close to airport with tram, ( 2-3 stops )city centre also 20 min by tram , so easy access , from Nice Saint Augustin train station , walk 5 min too. They have laundry room for free so you can clean your dirty cloth over travel before you take flight, Great for family and well organized hotel, love it and willing to come back if possible !!!!
Stayed 2 nights in Aug 2022
Response from LV on 31 Aug 2022
Dear Hyejin,We very much appreciate your comments regarding your stay at the Novotel Suites Nice Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Laura

8/10 Good

darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get around. Tram and trains are less than a 5 min walk
Stayed 2 nights in Aug 2022

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel just let down by breakfast
We booked a superior suit with a double and two single beds but the only rooms available were doubles with a sofa bed something we could have booked else where. The hotel is nice and clean, good decor and location. Maybe we timed breakfasts badly as there were no plates, forks or glasses. People were constantly asking for these items that were then supplied one at a time rather then a lot being brought out to resolve the issue. Plates didn't seem clean and the whole breakfasts experience seemed very chaotic and disorganised. We had generally liked the hotel and staff were friendly wound we stay again probably not as the area is surrounded by alternatives.
Stayed 1 night in Aug 2022

8/10 Good

Rakel, Borgarnes

Stayed 5 nights in Jul 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for families. Very pleased. Better than expected
Stayed 1 night in Aug 2022

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jul 2022

6/10 Okay

Céline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and has an easy tram access from the airport. The surroundings are fine with beaches close by, stores, and access to downtown. It was very hard for us to do early check in. The reception is quaint but small and we had to wait for 5 hours with a low operating AC. The property seemed understaffed (kitchen and rooms). It is a shane because both the room and hotel are very pleasant.
Stayed 1 night in Jul 2022
Response from CE on 25 Jul 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the NOVOTEL SUITES NICE Airport. We are happy to read that you enjoyed the hotel with the room. Regarding your comment about the air conditioning, I have just check and everything seems in order. Regarding the STAFF, we are sorry about it and a point will be made with the team to prevent future events during next stay. Best regards. Mr Claude EVEN / General Manager

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, large rooms with good facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Linda and George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No A/c all day and night. Very hot for sleeping on a very hot day! A bit dirty . Made us unhappy and we had to cancel room for the following day.
Stayed 1 night in Jul 2022
Response from ce on 20 Jul 2022
Dear Guest, I just have read with full attention your e-mail and I am very sorry for the technical problem during your stay ; so please allow me to express my sincerest apologies. This was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences such as the one you encountered. Once again, we apologize for the technical problem. We are looking forward to welcoming you again at Novotel Suites. Sincerely, Claude EVEN – General Manager