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Reviews of Villa Otero by Happyculture

4 out of 5
Villa Otero by Happyculture
58 Rue Herold, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 562 reviews" "
Rating 8 - Good. 231 out of 562 reviews" "
Rating 6 - Okay. 71 out of 562 reviews" "
Rating 4 - Poor. 16 out of 562 reviews" "
Rating 2 - Terrible. 7 out of 562 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michelin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded to a larger room on ground floor. Hotel located near train station therefore convenient to travel to other places on the Cote d'Azur
Stayed 6 nights in Mar 2024
Response from Regina on 19 Mar 2024
Dear Michelin,Thank you for taking the time to leave such a great comment.We thank you and hope to see you again soon.We remain at your disposal.Sincerely,Reception staff

6/10 Okay

Sharon Natalie

Travelled with family
Liked: Staff & service
The staff were really nice and changed our room when there was an issue with noise; we got a free upgrade. However the hotel is more 3 star; the facilities need to be updated, the usual toiletries are not given, the sheets, towels and bathroom had stains and were not clean. The space was quite small and breakfast whilst ok was limited and not what you’d expect for a continental breakfast. The walls are too thin; the ear plugs provided do not adequately filter out the noise. It is a good location and the staff are really friendly and nice but I wouldn’t stay at this hotel again.
Stayed 4 nights in Feb 2024
Response from Laura on 14 Feb 2024
Dear Sharon,Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the issues you encountered during your recent stay with us. Please know that we take your comments seriously.We truly value your feedback, and we hope that you will consider giving us another chance to exceed your expectations in the future. We strive to provide all our guests with a memorable and enjoyable stay, and we would love the opportunity to welcome you back for a much-improved experience at our hotel. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is exceptional. Thank you once again for bringing these matters to our attention.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Regina on 29 Nov 2023
Dear Larissa, Thank you for your wonderful feedback. It is a true pleasure to read that you enjoy your stay in our hotel. We are looking forward to welcoming you back soon. Kindest regards. The all team of the boutique hotel Villa Otero by Happyculture

8/10 Good

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very polite and helpful. The distance to the train station was great and a lovely walk into the more touristy areas. The area felt safe and the rooms and hotel was very clean. Enjoyed free coffee and pastries through the day. Shower was not amazing, couldn’t get consistent temperature and was quite weak. The pillows weren’t great so struggled to sleep some nights. Overall we had a lovely experience and would definitely come back!
Stayed 5 nights in Oct 2023
Response from Regina on 31 Oct 2023
Dear guest,What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, little service.
Hotel is in a great location. Unfortunately the service was blah. I had requested 2 twin beds, but arrived to a single. The front desk agent brought up sheets but I had to change them. For 312 Euros a night, I expect much more.
Stayed 1 night in Sep 2023
Response from Regina on 31 Oct 2023
Dear guest,Thank you for having taken the time to write a review about our hotel.Your comments about our services regarding your satisfaction are very important for us and they are highly appreciated.Best regards.Villa Otero.

10/10 Excellent

Tao, Irving

Stayed 2 nights in Sep 2023
Response from Laura on 24 Oct 2023
Dear Tao,Thank you for your feedback.We are looking forward to welcoming you back soon. Kindest regards. The all team of the boutique hotel Villa Otero by Happyculture

10/10 Excellent

Leela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property.
Stayed 2 nights in Sep 2023
Response from Antoine for the Villa Otero on 2 Oct 2023
Dear Leela,We would like to thank you for your feedback.We are glad to know that you enjoyed your experience in our hotel.We are looking forward to welcome you back soon,Kindest regards,

10/10 Excellent

Lison

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well situated very close to Nice Ville train station which is very convenient. The room was very comfortable and clean. The bed was cozy, the towels were soft and the shower was very nice (just wash your step if you use conditioner as it makes shower bed a tad slippery). They have water, treats and a drink available mid afternoon. You will not be disappointed staying here. It’s an easy walk to everything.
Stayed 3 nights in Aug 2023
Response from The reception team on 2 Oct 2023
Dear Lison,We would like to thank you for your feedback regarding your stay at the Villa Otéro.We are glad to know that you enjoyed the location of the hotel, its decoration, the confort of our beds and our afternoon generous happytime. Thank you very much for recommanding our property,We look forward to welcoming you soon,Kindest regards,

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with great staff. Coffee, water and snacks in the lobby at all times!
Stayed 3 nights in Aug 2023
Response from Antoine for the Villa Otero on 2 Oct 2023
Dear Craig ,We are delighted to read your satisfaction about your stay in our hotel.The main goal of La Villa Otero **** is to meet the expectations and satisfaction of our clients.We are looking forward to welcome you back in our hotel for your future stay in Nice !Kindest Regards,

10/10 Excellent

Amy

Stayed 2 nights in Jun 2023
Response from Regina on 11 Jul 2023
Dear Amy,Thank you for having taken the time to write a review about our hotel.Your comments about our services regarding your satisfaction are very important for us and they are highly appreciated.Best regards.

8/10 Good

Wing Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are extremely helpful and approachable. Location is convenient. It only takes me 15 minutes to the Place Massena (which is the main area for shopping and dining) on foot.
Stayed 4 nights in Jun 2023
Response from Regina on 11 Jul 2023
Dear Wing Sze,We would like to thank you for your wonderful feedback regarding your stay at the Villa Otéro.It is a true pleasure to read that you enjoyed your experience with us.We are looking forward to welcome you back soon, Kindest regards,

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Regina on 11 Jul 2023
Chère Sarah,Nous vous remercions d'avoir choisi la Villa Otéro pour votre récent séjour et d'avoir pris le temps de partager votre très bonne expérience.C'est un réel plaisir de savoir que votre séjour ait été à la hauteur de vos attentes. Nous serions ravis de vous accueillir de nouveau pour un séjour inoubliable à la Villa Otéro. Salutations dévouées,

6/10 Okay

Katarzyna

Travelled with partner
Disappointed that our superior room did not have proper balcony only juliet one (facing the courtyard). Bad smell from drainage in bathroom. Rooms are a bit tired (needs a paint). Breakfast was good, did not appreciate the coffee machine was fixed during people having breakfast when should be sorted after (as area is really small and the man was working next to food etc)
Stayed 3 nights in Apr 2023
Response from Nicolas on 26 Apr 2023
Hello Katarzyna,We are very sorry that you felt disappointed with your room because of the lack of balcony. Those superior rooms facing the courtyard are more quiet than the ones facing the herold street but do not have bacony. Please, for the next time, feel free to let us know your preferences. About the coffee machine, please apologyze us for this technical problem, we had to fix it the fastest that we could. Best regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice long weekend
Fabulous…very happy!
Stayed 3 nights in Apr 2023
Response from Nicolas on 26 Apr 2023
Hello,Thank you for your comment!!!We are very glad that you enjoyed your long weekend at the hotel.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Nicolas on 26 Apr 2023
Thank you Nicholas for your comment!Looking forward to welcome you again.Kind regards.

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel close to the train station. Great location, close to everything we wanted to do and see. Friendly staff and convenient water machine in the lobby. No soundproofing between rooms.
Stayed 2 nights in Mar 2023
Response from Nicolas on 26 Apr 2023
Hello Kayla,Thank you very much for your nice comment!!Looking forward to welcome you again.Kind regards.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
A good hotel
We enjoyed our stay. The location was good and the room very clean; The bed was particularly comfortable. The staff were very helpful and friendly. Our only criticism would be that the shower was not working very well and a couple of things fell off the wall!
Stayed 3 nights in Mar 2023
Response from Nicolas on 26 Apr 2023
Hello Andrew,Thank you very much for your comment!!We also take into consideration the shower issue you had, which is fixed now.Looking forward to welcome you again.Kind regards.

10/10 Excellent

Nathan

Stayed 1 night in Mar 2023
Response from Nicolas on 26 Apr 2023
Thank you Nathan for this high score you granted us with.Hope to welcome you again soon.Kind regards.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
I absolutely loved my five-night stay here. The best part was the staff. They are extremely friendly and helpful, especially the lady who I think is the manager (I think her name was Dotte). The room was nicely decorated if a bit small, but who goes to a hotel just to stay in their room the whole time? I didn't do the breakfast buffet but it looked and smelled delicious. Maybe next time for that. But the entrance lobby/lounge area offers comfy seating and free refreshments throughout the day. There's coffee, tea, still and sparkling water, and pastries like croissants and donuts. Definitely take advantage of it. This hotel allows dogs, which is one of the reasons I chose this hotel. There's an extra fee of 10€ per night, but that's reasonable compared to what some other hotels in the area charge. Another plus is that this hotel is less than a 5-minute walk to the train station. There are plenty of restaurants nearby, and it takes about 10-15 minutes to walk west to the main strip (the Centre Ville) and about 15 minutes to walk to the beach. Another great thing is their wifi. It's super fast! In terms of cleanliness, everything was super clean and well maintained. The room was very clean as was the entrance/lounge area. I saw them vacuuming and mopping it regularly. My minor complaint is that the walls are fairly thin. You can hear people in the hall and in the next room. It wasn't terrible but definitely noticeable. I definitely plan on staying here again.
Stayed 4 nights in Mar 2023
Response from Sarah on 29 Mar 2023
Dear Nathan, We are delighted to read your beautiful comment about your stay in our hotel and happy that you enjoyed the service, amnesties and the cleanliness of it. The main goal of La Villa Otero **** is to meet the expectations and satisfaction of our clients.We are looking forward to welcome you back in our hotel for your future stay in Nice ! Kindest Regards, Reception Staff

8/10 Good

Robert, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good providing easy access to the train station and walkable access to the waterfront.
Response from Dorra on 27 Nov 2022
Dear Robert , Thank you for taking the time to write a review after your new visit to our Hotel.I am delighted to read that your stay have been excellent again.All our team is very glad to learn about your satisfaction regarding the service provided.

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in city center nice
Stayed 5 nights in Sep 2022
Response from Clément - GM on 7 Oct 2022
Dear Mohammad, We would like to thank you for your stay. We are delighted to read that you enjoyed our hotel and his location close to the mains attractions of the city. We hope to have the pleasure to welcome you again in the future. Best regards, Villa Otero

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near train
Lovely hotel in good location. Decor is fabulously done with great taste. Hope to come back here!
Stayed 2 nights in Oct 2022
Response from Dorra on 6 Oct 2022
Dear,What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

6/10 Okay

Giorgi

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Nelson G

Stayed 5 nights in Aug 2022
Response from natacha on 23 Aug 2022
Dear nelson ,We would like to sincerely thank you for taking the time to share your experience at Villa Otero.Best regards .

10/10 Excellent

Jose, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a nice stay! The staff is very friendly and very helpful!
Stayed 3 nights in Jul 2022
Response from natacha on 1 Aug 2022
Dear Jose ,We would like to sincerely thank you for taking the time to share your experience at Villa Otero. We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again. Best regards

10/10 Excellent

Naomi

Stayed 3 nights in Jul 2022
Response from natacha on 1 Aug 2022
Dear Naomi , we are delighted that you enjoyed your stay. thank you for your feedback Best regards

10/10 Excellent

Ami

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The hotel and staff were wonderful. I would highly recommend staying at this hotel. They offered little touches which went a long way such as complementary drinks.
Stayed 3 nights in Jul 2022
Response from Dorra on 24 Jul 2022
Dear Ami, What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, Dorra

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location.
Incredibly friendly and helpful staff. Great location with lots to do nearby. If you are using the trains, the station is quite close, with 24 hour reception.
Stayed 2 nights in Jul 2022
Response from Clément - GM on 22 Jul 2022
Dear Nicole, We would like to thank you for your review regarding your last stay with us at the Villa Otero. We are so delighted to read that your stay was a success and especially that you enjoyed the friendliness of our staff. We hope to have the pleasure to welcome you again in the future. Best regards, Villa Otero

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is really good. Clean good! Location is good. Low floor is the better option for elevator but the staff makes up for all to sweet.
Stayed 2 nights in Jul 2022
Response from Dorra on 14 Jul 2022
Dear We would like to sincerely thank you for taking the time to share your experience at Villa Otero We are delighted that your stay lived up to your expectations. While waiting to have the pleasure of welcoming you back among us, Best regards Dorra

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
this is not level of 4 stars hotel, maximum 3 stars in grading 7.5-8.0
Stayed 3 nights in May 2022
Response from Clément - GM on 10 Jun 2022
Dear Guest, We are surprised by your feedback, this doesn’t reflect the quality of service we want to offer and the other positive feedback we are used to receiving. Please note that the well being of our guest is our main motivation. Thank you for your understanding. Best regards, Villa Otero

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service
Ended up staying at Villa Otero after our original hotel booking cancelled on us which was hotel Yelo. After walking passed Yelo on our way to dinner, I can safely say things worked out for the best. Although the hotel is quite small, it's nicely presented and the staff are friendly. The rooms are also quite small but the bed was ridiculously comfortable. We stayed for 5 nights as we were in Nice the Monaco Grand Prix weekend and for this the hotel was good. It's a short walk to the train station where you can get to Monaco in about 25 minutes. It's also a short (just over mile) walk to the promenade/beach. The only negatives I would have to say about this hotel was the room we stayed in was quite dark and didn't get much natural light. Also, the walls are quite thin so you can hear a lot of noise from upstairs/downstairs/left and right. This wasn't a problem for me as I wear ear plugs but my partner struggled to sleep as a result. For the price, I would recommend staying here.
Stayed 5 nights in May 2022
Response from Clément - GM on 22 Jun 2022
Dear Hailey, We would like to thank you for taking the time to share your review regarding your recent stay with us during the Monaco Grand Prix. We are glad that your stay was a success and please be sure that we take all your comments into account, it helps us to always offer the best possible experience to our guests. Best regards, Villa Otero

6/10 Okay

Emelon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hotel owes me money
The room was not clean enough when we received it, there was dust all over the place specially under the bed, not clean enough for my cat and when we walked around the room our feet got dirty. They have not taken the previous trash out so there was trash from the previous guest. There was a bad smell coming from the bathroom, however from the second day it got better. They cleaned the room in the second day. We went to have a breakfast on the last day, and it was great until the charged us for two days when I just mentioned we only had breakfast for one day. They mentioned that they would refund the money on the same day however I have not received it yet, it's been a month. They could have just pay me back on the checkout in cash but they didn't even mention it. They stopped answering my emails regarding the refund. Be aware of this type of things when you book a 4-star hotel in a small town.
Stayed 4 nights in Feb 2022
Response from Clément - GM on 24 Mar 2022
Dear Emelon, We are surprised to read your review regarding your experience at our establishment. Indeed, we made sure to give you the room as soon as possible when you arrive, before the normal check-in time. Regarding the overcharged breakfasts for the first night, 18€, we have confirmed that we will proceed to the refund by confirming to you twice by email already, we are currently awaiting our new refund cards which should arrive early next week and you will therefore receive the transfer to your account next week. Thanking you for your understanding. Regards, Villa Otero

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and accommodating. The breakfast was nice and the location is great. Lots of restaurants in walking distance.
Stayed 1 night in Mar 2022
Response from Clément - GM on 7 Mar 2022
Dear Lisa, We would like to thank you for your nice review. We are delighted that you were able to take advantage of the location of our hotel, the variety of our breakfast offer and the friendliness of our staff. We hope to have the pleasure of welcoming you back to our establishment on your next visit to Nice. Best regards, Villa Otero

10/10 Excellent

ALEXANDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little boutique hotel. Great breakfast and amenities. Paid street parking is relatively easily available. Bigger paid parking is available nearby. Staff is very friendly. Balcony is NOT in every room.
Stayed 2 nights in Jan 2022
Response from Clément - GM on 6 Jan 2022
Dear Alexander, We would like to thank you for sharing your review. We are delighted to read that you have enjoyed the friendliness of our staff, our breakfast offer as well as the atmosphere of the hotel in general. We hope to have the pleasure of welcoming you back to our hotel during your next visit to the French Riviera. Best regards, Villa Otero

8/10 Good

Lenora

Liked: Cleanliness, staff & service
Beautifully styled lobby & same goes for the bedroom I stayed in.
Stayed 2 nights in Nov 2021
Response from Dorra on 16 Nov 2021
we are delighted to read your comments ,we hope to see you again soon Best regards

10/10 Excellent

Gabriella

Liked: Staff & service, amenities, property conditions & facilities
I greatly enjoyed my stay at Villa Otero! It was the perfect spot for a cozy room, a yummy & sufficient breakfast bar, and free espresso at any time of the day to help with jet lag. It is about a 7 minute walk to the main street, and 20 minute walk to Old Town where all the restaurants/beach is. It is only a 2 minute walk to the Grand Central train station, which is very easy commuting. I stayed in a business room for 1 for an entire week, and was really pleased. Even though the room was small, it had everything I needed and was cleaned regularly to keep the small space tidy and well equipped. The only thing that could make it better was a queen bed mattress that was not made by pushing 2 twins together- the middle part of the bed made for a less than comfortable sleep. Secondly, the room was a bit hot for sleeping conditions and the thermostat did not work. I was able to open the doors at night for some cool air.
Stayed 7 nights in Oct 2021
Response from Dorra on 16 Nov 2021
Dear, we are delighted to read your comment, we thank you very much for all the information you have mentioned in your message we do our best to please you! While waiting to be received at Villa Otero, we wish you a good day Best regards

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a nice (!) room with a balcony, staff all friendly, hotel in convenient location to get around Town by foot or public transport. Good restaurants in easy walking distance. Some parts of hotel wld benefit from a refurb including staircase carpet.
Stayed 3 nights in Sep 2021
Response from Aamir on 6 Oct 2021
Dear What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

10/10 Excellent

Rachel

Stayed 1 night in Sep 2021

6/10 Okay

Donna

Liked: Staff & service, amenities
Disliked: Cleanliness
I had high expectations based off the photos but unfortunately they weren’t met. The place is more outdated than it looks in the photos, due to covid they claim they only clean when requested. This is a shame, the rooms should be cleaned more due to covid. The balcony door on my room was broken, the bathroom had a smell to it. Considering the price paid I was a little disappointed. I chose this due to the pictures, location and breakfast. The location is perfect, breakfast not so much. It’s a very small selection and the same thing daily.
Stayed 4 nights in Sep 2021
Response from Laura on 13 Sept 2021
Chère Mme Donna, Nous tenions à vous remercier très sincèrement d'avoir pris le temps de partager votre expérience à la Villa Otero Aussi nous vous remercions pour vos observations et remarques, elles sont pour nous essentielles au regard de la constante quête qualitative que nous poursuivons. Nous sommes navrés de savoir que votre expérience n'a pas été à la hauteurs de vos attentes et vous prions de bien vouloir nous excuser pour la gêne occasionnée. En attendant d'avoir le plaisir de vous accueillir de nouveau parmi nous, Bien cordialement, La réception

10/10 Excellent

Anna

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Chinedum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with awesome staff! Great location too. I would recommend and I would stay again.
Stayed 5 nights in Aug 2021
Response from Aamir on 24 Aug 2021
Dear What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from aamir on 19 Sept 2020
Dear What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

10/10 Excellent

Katherine Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Fantastic hotel with a boutique feel. The room was very comfortable with a lovely big bed! I’ve already recommended to friends and family, hopefully I’ll be back soon. The hotel is just a minute walk from the train station and about 15 mins walk to the promenade. Thank you for a lovely stay!
Stayed 2 nights in Feb 2020
Response from Morgane on 27 Feb 2020
Dear Katherine Rebecca, What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards Morgane | Reception / Front Desk

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little boutique hotel.
Great location for train station, Trams nearby too and a small walk to the promenade. Breakfast basic and ok if included but wouldn’t pay for it. Nice free coffee and nice staff. Would stay again.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located an 8 minute walk from the tram, a 10 minute walk from the city centre and 15 minute walk from the beach. It is in a good location with shops and restaurants located close by. The decor is nice, very quirky and staff are friendly and helpful. After check in we went to our room and found that the shower door was partially hanging off in the bathroom. We unpacked and after getting comfortable on the bed, a man opened the door and walked in. He said he was the technician to fix the shower. He had no regard for the fact that we were partially clothed in the room. The phone then rang and it was the hotel reception saying that a mistake had been made and we had been given the wrong room. We asked for someone to bring us the correct room key instead of going back downstairs like they had suggested. We asked to speak with the manager but no one came to speak with us about this situation. Overall the stay at the hotel was pleasant. There were ongoing roadworks taking place on the street outside the hotel which went on until late in the night too.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from aamir on 31 Dec 2019
Dear Thank you for taking the time to post your comments after your stay amongs us. Your remarks have been dully noted and immeditadely taken into consideration. This is very important to us, they allow us to improve our standarts of service. We would like to apologize for the inconvenience encountered during your stay. We were sad to read that you were not entirely satisfied with your recent experience. Please accept our sincere apologies for the inconvenience caused. Please receive my most dedicated regards. Respectfully yours,

8/10 Good

Liz, London, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great price, large rooms (by European standards)
Stayed 2 nights in Dec 2019
Response from aamir on 15 Dec 2019
Dear What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

10/10 Excellent

DR DOBBIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for travel to Monaco
Comfortable, convenient for the station, quiet- i could not hear the trains. It has a very inviting lounge area, with coffee and soft drinks. I was travelling solo for business so i like to stay somewhere more homely.
Stayed 3 nights in Nov 2019
Response from aamir on 12 Nov 2019
Dear Dr Dobbie What a delight to read a such a lovely comment! All the team thank you for choosing the Villa Otero during your stay in Nice, We are glad to read that you enjoyed your stay with us and our service met your expectations. We hope we will welcome you again very soon, Kind regards, the reception

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Reception on 21 Oct 2019
Dear Many thanks for your feedback, We hope to welcome you again soon at Villa Otero Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, good location, good amenities, clean room
Stayed 2 nights in Oct 2019
Response from The reception team on 16 Oct 2019
Dear We would like to thank you for your nice feedback regarding our hotel, We are looking forward to welcome you back soon, Kind regards,