Exterior

Reviews of The Lighthouse Inn & Carriage House

2.5 out of 5
The Lighthouse Inn & Carriage House
20 Nubble Road, York Beach, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 350 out of 576 reviews" "
Rating 8 - Good. 161 out of 576 reviews" "
Rating 6 - Okay. 49 out of 576 reviews" "
Rating 4 - Poor. 7 out of 576 reviews" "
Rating 2 - Terrible. 9 out of 576 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service
No explanation for the cable TV. We had to check ourselves in. They did leave us keys, map and wifi password. The room was clean but dated. Mattresses were really too soft.
Stayed 3 nights in Oct 2023

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay that was close to town
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly a wonderful little property in York Beach. Room was super clean and the balcony was awesome. My husband and I had just gotten married in NY and it was the perfect addition to our New England honeymoon. Super close to Portsmouth and lots of cute costal towns.
Stayed 2 nights in Oct 2023
Response from Manager on 12 Oct 2023
Thank you for the kind words! We are thrilled to hear you enjoyed your stay!

8/10 Good

Wes Christensen

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

Margaret J

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They left a note on the office door explaining they were short staffed and they left our room keys in the mailbox to the left of the door. The TV did not work. If you had a problem, Instructions on the door were to ring the doorbell and someone would answer...no one did after many times ringing in a 10 min time span...I called and left a voice mail and gave up...went to my room and there were 3 people heading in the same direction as me...turned out they were employees of the hotel...I thought they were short staffed!? Turned out we needed 2 remotes to operate the TV and there was only one!!! It delayed our dinner excursion by about 1 hour and we had to venture out into a strange area in the dark...totally disappointed in the hotel...the room was OK...nice and roomy...parking was a bit of an inconvenience. 4 marked spaces of 15 minutes only (to unload or load) and one of the spaces was occupied by the owner for way more than 15 mins!!
Stayed 1 night in Oct 2023
Response from Manager on 6 Oct 2023
Good Morning Margaret, We are sorry to hear about your poor experience. We were there to assist with your TV input setting concern within minutes of your attempt to reach us. The staff you reference were our housekeepers who live on site who assisted you during their time off. Like many other seasonal businesses, off seasons present some difficulty in retaining staff as students return to continue their education and other prepare for winter jobs. We wish you the best of luck with your future lodging accommodations.

8/10 Good

Dena

Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Property conditions & facilities
Great location, wish there was a larger TV
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lighthouse
Nice spacious clean rooms
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
This place was clean but more like a motel setup and parking could be difficult. There is air conditioning in the rooms and they are spacious.
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed here a few times now…cute and thoughtful…consistant….👍
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lodging at a reasonable price.
Friendly and helpful staff. Room very clean and comfortable. Close to beaches,shops and restaurants. Would return again.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
Thank you for the kind words! We look forward to seeing you again!

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities
We pretty much loved everything about this stay--so very close to Long Sands Beach, close to downtown for shopping and eating, close to lighthouse. The room was clean. We had one concern, and we shared it with front desk--the beds. What is the one thing you look forward to the most about a hotel? A nice firm comfortable mattress with excellent sheets and a cozy comforter. The mattresses were too worn, too soft, bouncy and mushy. The addition of a 'topper' just made things worse. All three of us slept quite poorly for two nights in a row, and nothing affects the quality of a weekend away worse than poor sleep. :( The front desk said that 'most people like the beds that way.' It's hard to imagine, but if so, perhaps hotels should offer people a choice between a firm and a mushy unsupportive mattress. Or just offer firm, and extra toppers for those that like mushy. And I can't imagine mattresses are ever supposed to be 'bouncy.' Unless they are very old and the springs are worn. So we did enjoy this stay a lot, would probably go there again IF they got new mattresses!!
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
We are happy to hear you enjoyed your stay! Mattresses and comfortability are always tricky. Some people like soft, some people like firm. We always aim to purchase product to appeal to both as a happy medium that offer a bit of both. We hope to see you again and maybe one of our Carriage House Suites would better suit your needs if you choose to lodge with us again!

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Short trip to York Beach
Our room was nicely decorated, however, it had a lot of windows and the blinds didn't all work and the cranks to numerous windows were broken so we couldn't open the windows. Also, there was no closet. The location was fabulous and the hosts very friendly.
Stayed 3 nights in Sep 2023
Response from Manager on 16 Sept 2023
Thank you for your feedback Linda! We checked room 29 following your response as it is one of our most popular Carriage House rooms. All windows and blinds were fine however. As for the closet, to optimize the size of that large guest room it does not offer one. However, that's why there is a large 8 drawer dresser as well as two additional storage units for clothing. If you wish to lodge with us in the future, let us know about some of your preferences and we'll find you the perfect room for you!

2/10 Terrible

Norma

Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Norma, Upon arrival you had come to the desk and immediately stated you were not going to stay here because we are not on the ocean. We are across the street but do not advertise any ocean front nor any ocean views although several of our guest rooms provide them. It was unfortunate you chose to leave without giving the property a try. Best of luck with your future lodging accommodations!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 16 Sept 2023
Thank you!

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A proximité de la mer et du village pour les restaurants. Nous y retournerons c'est certain.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with great hosts!
The location was great, just a short walk to the beach. Area is quiet and safe to walk around. The room was spacious and clean. Beds were super comfy. The heated outdoor pool and the hot tub was an extra bonus. The facility is very well maintained and the staff are great. We were late arrivals but they called me to setup for my arrival. Nothing negative to say about these hardworking people and the most pleasant stay. Also, a very short drive to area towns and restaurants. Would love to go back very soon, it was that good.
Stayed 3 nights in Sep 2023

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach.
Stayed 2 nights in Sep 2023

10/10 Excellent

PAMELA, NEW LONDON

Liked: Cleanliness, staff & service
Great Staff, fantastic location, and the price was right. As stated it is a bit dated, yet very clean, welcoming staff and you can't beat the location. Will add it to my list of places I would return.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Stayed 2 nights in Sep 2023

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay! Love the location!
Stayed 3 nights in Sep 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flipped after Covid and it shows. Property was clean and updated with porches to sit on. Pool needs some tile work and the price was a little high but walking access to beach and beach town was worth it.
Stayed 3 nights in Aug 2023

6/10 Okay

Allison

Stayed 4 nights in Aug 2023

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great casual place, a few minutes walk to Long Sands beach and 10-15 minutes to Short Sands. Staff was super friendly and accommodating.
Stayed 2 nights in Aug 2023
Response from Manager on 16 Sept 2023
Thank you for sharing your experience! We hope to serve you again in the future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Chelsea

Stayed 4 nights in Aug 2023

6/10 Okay

Jean

Liked: Cleanliness, staff & service
The bed was horrible. It dipped in the middle. It was much too soft. It was a platform bed that was low to the ground. It was so uncomfortable I had to sleep several nights on the floor. Partner work each morning with a stiff back. It is an older site and the rooms weren’t very private. You could almost hear conversations happening in the next room. Other than comfort of bed it was very nice.
Stayed 3 nights in Aug 2023
Response from Manager on 14 Aug 2023
Good Evening Jean, You addressed the bed softness upon arrival and requested several extra blankets and sheets for a room that had a brand new mattress. You also advised our office that you were discontent with most hotel beds. We did our best to accommodate you and are sorry to hear you still were not comfortable!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to beaches.
Stayed 8 nights in Jul 2023

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Disliked: Amenities
Custumers were rude next to our rooms n there was no smoking n didnt have knowledge wen i rentd or i wouldnt of n tryd 2 cancel on a Thurs 8/4/2023 n had 24hrs to cancel n they didnt except the cancelation which it was more than 24hr notice so i had to go so i wouldnt lose the deposit but will not come back but service people were very nice a lady Named Amy was very Nice give her a 9☆ Thank u Linda Landry
Stayed 2 nights in Aug 2023
Response from Manager on 9 Aug 2023
Good Morning Linda, It is true that we have you sign our non smoking policy upon arrival which states you cannot smoke in our rooms or within 25ft of any building. However, there are designated smoking area's located throughout the grounds. Upon cleaning your room yesterday following check out, we discovered and documented ashes you left on the window cill inside of your room. The entire room smelt like smoke following your visit with us. Given the fact we believe you in fact smoked inside of our guest room, we have blacklisted your account.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly. I had an issue with the tv and cable and they figured out the problem even though the cable company was unavailable to visit the property. The site is a quick walk to Long Sands beach.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and will absolutely return. The location is perfect to walk to the beach or take a nice walk to town. Nubble Lighthouse is close by. Staff was very friendly and helpful. Rooms were clean & spacious~had everything we needed. Restaurants & shopping are an easy walk or short drive away.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephanie, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a beautiful ocean view! Our room was updated and adorable for our weekend getaway. The hotel is in a great location to walk to short or long sands and Nubble Light House. Parking is a bit tight and our vehicle was hit by another guest during our stay. But, overall we loved it and plan to go back!
Stayed 2 nights in Aug 2023
Response from Manager on 6 Aug 2023
Thank you for your feedback Stephanie! We look forward to serving you and your family again in the future!

6/10 Okay

Justine

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking is very tight. The rooms were clean but our room this time was in the lowest portion near the parking and mildew was an issue. No room service still. Pool was very cold for being heated. Some disrepair around the grounds. Walkable to the beach and if you’re brave enough Nubble.
Stayed 6 nights in Jul 2023
Response from Manager on 3 Aug 2023
Good Morning Justine!We appreciate the feedback. We do understand during peak season, the area as a whole including our property can be very tight regarding parking. As for the housekeeping service, as we mention to all guests upon arrival is available daily from 9am - 3pm. Wether it be full service housekeeping or a simple towel replacement, we offer those services to all of our guests. Our pool is heated to 78 degrees and is heated that way from Memorial Day Weekend through mid September. We hope to see you again in the future!

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub need to be worked on. We have been going there for 20 years and it’s time! Nothing but coffee offered and the price keeps going up!
Stayed 2 nights in Jul 2023
Response from Manager on 6 Aug 2023
Good Afternoon Michael, We appreciate the feedback. The hotel has been under new ownership since November of 2022. We see the great qualities this property offers and also recognize the areas in need of improvement. Swimming pool is already booked for a makeover this September when it closes! As for our rates, our rates went up a very modest 10 per day in most cases from 2022's rates. We do offer a complimentary coffee assortment all day every day. The property ended breakfast back in 2019 and is no longer licensed as a bed a breakfast.

10/10 Excellent

Joseph

Quiet and clean
Stayed 3 nights in Jul 2023
Response from Manager on 6 Aug 2023
Glad you enjoyed!

10/10 Excellent

MaryEllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was pleasant, courteous and helpful. I liked the convenience of being able to walk to the beach, restaurants and other attractions.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Meh
This was really more of a motel, and not like it was advertised. The room was clean, but the bathtub was in need of a good scrubbing. One set of towels appeared to be newer, while the other set was Grey and dingy. Parking was tight. The location was great for getting to the activities that we planned to do.
Stayed 2 nights in Jul 2023

8/10 Good

Lorraine

Stayed 1 night in Jul 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Our room was wonderful. We had a porch and a great deck with a sectional on it. The room was spacious and nicely decorated. Pool was clean staff were very friendly. Great location. Would definitely stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

Lucia

Travelled with partner
The tv could use an upgrade it was so small but everything else was great
Stayed 1 night in Jul 2023

8/10 Good

Jennifer, Corinth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very cute and cozy. Very nice walk to the beach. Very nice staff.
Stayed 3 nights in Jun 2023

2/10 Terrible

Mark, Grand Junction

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, false pictures, inaccurate description, overpriced. false advertising. Just an old motel with unclean rooms. The ratings say 9 out of 10, so they have to be fake reviews.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Mark, As you can see from the majority of our customer reviews, our cleanliness standards are extremely high. We do not appreciate guests trying to pressure our front desk staff into giving them discounts simply because it was raining and you weren't satisfied. You explained you would have happily stayed if you were given a discount with 0 mention of something not being clean. Since that request was denied, we now find this review. Best of luck to you with your future lodging accommodations!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
Thank you!

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
It is a quaint place to stay, as long as you are not expecting the amenities you would find a larger resort. The only downside, and I mentioned this to the manager before I left, is the curtains. They do not completely block out or cut down on the amount of light coming into the room. It gets light early during the summer months and better curtains would help.
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven, Adams

Stayed 3 nights in Jun 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Nice and clean
Stayed 1 night in Jun 2023

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a charming little inn that is conveniently located to the beach. It's on a side street, so there is not so much traffic/noise there would be if it was right on the ocean. The staff was very friendly and helpful which made us feel welcomed. The room was nice, clean, and comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

KEVIN

Stayed 1 night in Jun 2023

6/10 Okay

Skylar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff was very kind, but the general feeling of the inn was “old and cheap”. The mattress, arguably the most important part of a hotel experience, was terrible. Springy, noisy, and worn out with body divots you can feel. Paired with terribly plump pillows on an Ikea bed frame it was difficult if not impossible to get a full nights test without constant readjustments. Overall a mid experience for an inn in need of a renovation.