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Reviews of THE MOON BEACH MUSEUM RESORT

3.5 out of 5
THE MOON BEACH MUSEUM RESORT
1203 Maeganeku, Kunigami, Onna, Okinawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 377 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the most beautiful places I’ve ever been to!
Stayed 3 nights in Mar 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, room comfort
Not worth it
The hotel was built in 1975 and while the architecture continues to appeal, it has not been very well maintained. There is a lot of rust, peeling paint and chipped walls. Room has a lot of poor maintenance, for instance the bed bottoms were totally torn. The hotel staff speaks very rudimentary English and were not able to help with anything but the simplest requests for help. The breakfast is not particularly tasty, and one wonders why the sugary water is offered as a “juice”. Wifi coverage is very unstable and rather slow. And I haven’t even started talking about the school trip with dozens of kids that could have been seen and heard on the beach, in the restaurant, or at the pool.
Stayed 3 nights in May 2023

8/10 Good

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fit for families with kids. However for such expensive place, to pay for beach umbrellas and towels and pool usage is too much
Stayed 1 night in Sep 2022

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach access and beautiful facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Yoel Argunawan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This awsome interested for stay holiday
Stayed 1 night in Oct 2021

8/10 Good

Tara

Liked: Cleanliness, amenities
Expensive
Stayed 2 nights in Oct 2021

8/10 Good

thathsara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
little bit old
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a private beach so we could go whenever we wanted to. Even the breakfast buffet was full of options and delicious. The staffs were friendly too.
Stayed 4 nights in Aug 2021

8/10 Good

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Heng Yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
My stay was excellent. Some staffs don't speak English, but their service were good. One suggestion would be, to increase the variety of buffet, we stayed for three nights and unfortunately, the majority dishes were the same for lunch and dinner.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a private beach so not too crowded. And you will really feel close to nature because on how its build. They are so accomodating and will help you in any way. It was close to bus station so you can visit other places even if you don’t drive or have a car with you. It was really an amazing experience to stay here.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to beach. Beautiful architecture with botaniques.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
FOREIGNERS BEWARE! We had an awful experience at this hotel, which is unfortunate because we were very excited to have access to a private beach and pools. These facilities do not allow tattoos (this information is NOT readily available at booking), so my husband was asked to put on a shirt while we were swimming. He went to the front desk to politely ask about this policy and was ridiculed by the staff (particularly the manager). They laughed at him and referred to him as "gaijin" (a slightly derogatory word for foreigner) multiple times. We live and work in Japan and understand the culture surrounding tattoos, as well as the negative feelings towards Americans due to the trouble historically caused by the U.S. military bases. However, this level of rudeness and blatant racism is unprecedented, especially in the hospitality industry. Combined with the fact that the outdoor pool was closed and the other pools/beach had limited hours, we basically paid a steep rate to use our hotel room (which was nice, but out of date and had electrical issues) and swim/sit at the beach with clothes on. We have had great trips to Okinawa before and plan to return many more times, but we will never book Hotel Moon Beach again. We were treated as an inconvenience rather than as customers, and clearly the quality of our experience is valued much less than that of Japanese guests.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of Moon beach was occupied by the resort. It's a bit far from the airport, but the resort is beautiful.
Stayed 7 nights in Dec 2020

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was fee was not included to my knowledge, however the stay was VERY good. Me and my wife really enjoyed ourselves. We will definitely be going back.
Stayed 2 nights in Nov 2020

8/10 Good

elizabethtan, nagoya japan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice the room is big and clean , nice view beach front the water is clear the pool is clean ,but the sand in the beach is not so soft your feet can get hurt because of the stones
Stayed 3 nights in Sep 2020

8/10 Good

Anonymous, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families, lots of guests bring their family. I went with just my partner (no kids) and as long as you adjust your time to miss peak times it is really great and quiet. The beach is fantastic, so beautiful and clean!
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2020

10/10 Excellent

Julia, Chiba, Funabashi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was not a bottled water in the room. We had to pay extra for all facilities, even for a parking lot.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girlsweekend
The hotel was clean, the staff was very friendly and close to other restaurants snd sightseeing.
Stayed 1 night in Jun 2020

10/10 Excellent

Mohamed, Chiba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank the hotel staff for the kindness and hospitality during difficult time ,, We will return again please give them our love and support for making this possible same for Orbitz staff,, all the best .
Stayed 4 nights in Mar 2020

8/10 Good

Wong

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, as well as the hotel facilities. The holiday displays for Christmas and the New Year were wonderful. The restaurant and bar were very nice. The pool and beach were fantastic. There were beach toys to play with for little ones. the stores were open at convenient times.
Stayed 8 nights in Dec 2019

8/10 Good

Ian

Travelled with family
Stayed 2 nights in Dec 2019

10/10 Excellent

Josemaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall OUTSTANDING RESORT! 10/10 experience
My stay at Hotel Moon Beach was a very pleasant experience. During Christmas time, it was not super crazy busy. The weather was “cold” for Okinawa, but 20 degrees Celsius is very warm for a Canadian. The ocean water was “cold” but very swimmable. And bathing in the sun makes it that much more relaxing. The ambience and exclusive beach really stand out for me. This is my second time in Okinawa, and first time at Hotel Moon Beach. I went with my Girlfriend, who’s first experience at a resort like this, and Hotel Moon Beach provides that total Resort Experience. The Japanese Spa (onsen) is relaxing, Massage was great, and the walkable zones in the resort all provide a very tranquil and enjoyable time. The food, just like many resorts, can be a bit salty and sweet. I recognize this is typical Resort style cooking, so nothing too amazing about the food, except that it satisfies hunger and needs. There are many restaurants around the area which is walking distance, which come out to roughly the same cost. Just different experiences. The food serves its purpose and is good for what it is. I would rate the food 7.5/10 The staff were very friendly and approachable. They did their best to provide proper instruction and direction in English. Which I can feel they genuinely cared about making sure to answer our questions. The Beach and the Activities are TOP NOTCH! I did the Hover board, and is more difficult than it looks, the staff was very supportive.
Stayed 3 nights in Dec 2019

6/10 Okay

JK, SG

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel run down and need to improve. The room smell.
Stayed 1 night in Dec 2019

10/10 Excellent

Mimi, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building itself was old, but the room was very big and clean. Staff were fantastic! Close to lots of good restaurants and nice beach! We’ll come back!!
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Nov 2019

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

2/10 Terrible

Hongkongese

Travelled with group
Disliked: Staff & service, property conditions & facilities
Its a relatively old hotel, almost no one speaks english Everything charges despite the relative high hotel prize
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit. Quite an old building but all are clean and tidy. Staff is super helpful. We were particularly impressed that the first desk staff helped us rushing for the bus to Naha, without which we would have to wait for 3 hours. Quick thinking earning us time to do extra shopping in the city. Very spacious site with a variety of activities to choose from. Beach is superb. Will definitely pick the same hotel I am to visit Okinawa again.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service is good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The furniture is very old. I can see blood on the pillow and dust on the drawer.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

sing

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is in a great location but is very overpriced for the room quality. Rooms need a renovation at these prices. Looks like no room improvement since it was built in 1975. I’m sure it was modern then but not now. The safe was a combination lock like my suitcase. No free water. Had to pay for parking. No English Tv or cable, only Japanese. However room was very clean and bed was comfortable I would not recommend this hotel.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting! View from room was great. Spacious room!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Great location but very dated in parts and in rooms. Lots of facilities were closed, even the infinity pool which was very disappointing
Stayed 5 nights in Feb 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Very dated hotel and I did not expect that for the price. I think the best that they have is the beach but unfortunately Nov was not hot enough for us to do anything on the beach. Also it was refurb going on so it really disturbed our sleep while we still had jetlag.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018