Exterior

Reviews of Budget Inn El Reno

2 out of 5
Budget Inn El Reno
1221 Sunset Dr, El Reno, OK

Reviews

6.8
Rating 10 - Excellent. 24 out of 92 reviews" "
Rating 8 - Good. 26 out of 92 reviews" "
Rating 6 - Okay. 16 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 17 out of 92 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Simply run down, dated, found pubic hair in the bathtub disgusting.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Jonathan,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will ensure that your concerns are addressed with our housekeeping team to prevent such occurrences in the future. Thank you for bringing this to our attention.

10/10 Excellent

Yantao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Yantao,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your positive rating and hope to welcome you back in the future for another outstanding stay.

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello James,Thank you for sharing your positive review! We're delighted to have exceeded your expectations during your stay. We hope to welcome you back soon.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hello John,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Donna

Travelled with family
Good price
Stayed 1 night in Jul 2023
Response from Manager on 30 Jul 2023
Hello Donna,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Old-fashioned drive-up motel, which I find more convenient. No frills but worked very well for the price. Good internet and tv.
Response from Manager on 18 Jul 2023
Hello Scott,Thank you for being a valued guest and for providing us the feedback regarding our price as well as our tv. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel at a great price.
I rode my motorcycle to El Reno for a sight seeingtrip on Route 66. The motel is right on 66. Convenient to the sights, restaurants and gasoline. Clean and good price. I would stay there again!
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul 2023
Hello Mike,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our price. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Casandra

Stayed 1 night in Feb 2023
Response from Manager on 19 Mar 2023
Hello Casandra,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Michael

Stayed 1 night in Nov 2022
Response from Manager on 2 Dec 2022
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Miranda

Stayed 2 nights in Oct 2022
Response from Manager on 28 Jan 2023
Hello Miranda,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable
Stayed 1 night in Oct 2022
Response from Manager on 16 Oct 2022
Hello Jose,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Ashely

Stayed 1 night in Sep 2022
Response from Manager on 2 Jan 2023
Hello Ashely,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4/10 Poor

Tommy

Stayed 3 nights in Aug 2022
Response from Manager on 21 Aug 2022
Hello Tommy,"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
It's good and relaxing
Stayed 1 night in Aug 2022
Response from Manager on 16 Aug 2022
Hello Cynthia, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Roy

Business traveller
Stayed 1 night in Jul 2022
Response from Manager on 29 Jul 2022
Hello Roy, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

Janell

Liked: Room comfort
Stayed 1 night in Jul 2022
Response from Manager on 18 Jul 2022
Hello Janell, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you in the future better.

4/10 Poor

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were on a road trip and this was my least favorite of the places we stayed.
Stayed 1 night in Jun 2022
Response from Manager on 15 Jun 2022
Hello Jessica, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Janell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on 19 May 2022
Hello Janell, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Clean, nice place to stay for a nigjtl Will stay again when we are in the area .
Stayed 1 night in Apr 2022
Response from Manager on 25 Apr 2022
Hello Scott, It means so much to have earned your business. We appreciate the feedback regarding our area. Please do come see us again.

10/10 Excellent

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in and very friendly staff. Playing and bed was very comfortable convenient to I-40.
Stayed 1 night in Jul 2021
Response from Manager on 6 Jul 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our bed. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
It just did not feel safe as a female travelling alone. The bathtub had a very bad looking repair and the wall had been patched, but the patch had not been painted.
Stayed 1 night in Jun 2021
Response from Manager on 7 Jul 2021
Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 Okay

Shawn

Liked: Staff & service
Stayed 7 nights in Jun 2021
Response from Manager on 19 Jun 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Damaged bathtub
Stayed 1 night in Jun 2021
Response from Manager on 21 Jun 2021
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ken on 17 Jun 2021
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Ken on 15 Jun 2021
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sidney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ken on 15 Jun 2021
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from Ken on 15 Jun 2021
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had roaches in the bathroom.
Stayed 1 night in May 2021
Response from Ken on 15 Jun 2021
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.

4/10 Poor

Richard

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Ken on 1 Jun 2021
Thank You

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice . Would stay there again
Stayed 1 night in Apr 2021
Response from Ken on 27 Apr 2021
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ken on 27 Apr 2021
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach invested
Terrible isnt even then word to describe how horrible it was first when i enterrd the room there was troll size toe nail in the floor then i stepped on a pretty good size piece of glass in the bathroom then aftwr only being there less than 45 min i noticed roaches crawling everywhere worse the longer i was there too and the fridge was makinh noise and was supposed to work but the milk i got put in there was ruined by morning not to mention the hundreds of roaches crawling inside it when i opened it again was by far the worst hotel ive stayed in ever and the male manager was rude and disrespectful and flat iut hateful when i said anything about it all told me not to tell him how to run his business and said would not give me any kind of refund or anything or fix any of it or even try to said if i had problems with a little bit of bugs i could leave but would not give any money bk on the two nights i had paid for and no free nights or anything claimed i was complaining to get free room but i was not complaining cuz i paid money for a room that was disgusting and unlean with overwhelming amount of cockroaches every where i ordered pizza and sat it on the tabe bot not even 10-15 mins and they had attacked it inside thw box it was ruined to had to throw it out
Stayed 2 nights in Oct 2020
Response from Ken on 27 Apr 2021
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gets a check Mark
Nothing spectacular Decent place to rest your head for the night at a cheap price.
Stayed 1 night in Sep 2020
Response from Ken on 27 Apr 2021
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat
It was great
Stayed 1 night in Aug 2020
Response from Ken on 19 Aug 2020
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Cesar

Stayed 1 night in Aug 2020
Response from Ken on 19 Aug 2020
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Verified traveller

Stayed 4 nights in Apr 2020
Response from Ken on 27 Apr 2021
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from ken on 14 Feb 2020
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It's perfect for a "coming through" hotel. We stayed there while attending the Smoke on the Water Drag boat races, so we only needed a place to sleep as we were at the lake early and late... which it was perfect for. Rooms were adequate for this. No frills, King bed, mini fridge, small microwave, bathroom, shower and air conditioner. No coffee and coffee maker in the room... which was a little disappointing for a coffee drinker
Stayed 2 nights in Jul 2019
Response from Ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Roaches were crawling everywhere, the showers were so small you couldn't turn and water ran from the toilet and the shower flooding the bathroom floor. The bed spread smelt like underarm B.O., the chair was stained, there was no lamp and the Air conditioner wouldn't stay on, making it hot at night.
Stayed 1 night in Jul 2019
Response from Ken on 14 Feb 2020
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

6/10 Okay

Saint

Liked: Property conditions & facilities, room comfort
Need shampoo
Stayed 1 night in Jun 2019
Response from ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful service
Stayed 1 night in May 2019
Response from Ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Service is awful.
Stayed 2 nights in May 2019
Response from Ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs! My husband was bitten several times by bed bugs and even saw one on the bed and now is having an allergic reaction
Stayed 1 night in Apr 2019
Response from Ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
It was an ok place to stay. It was cheap so some questionable characters stay there.
Stayed 1 night in Mar 2019
Response from Ken on 24 Sept 2019
Thank you for taking the time to rate our hotel! We appreciate the feedback, and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Nice Staff and Close to where we were going.
Stayed 1 night in Dec 2018
Response from Ken on 13 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Signe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room should not be rented. AC broken and rusted. Room smelled like a dirty ash tray. The young lady who checked me in was very pleasant.
Stayed 1 night in Oct 2018

8/10 Good

Areil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Pat, Oklahoma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure where to begin. One plus, the bed did not have bed bugs. Oh, I guess another, the air conditioner did work. Carpet, the chair, the sheets, stained. Fridge, had not door on the freezer part so it froze the cokes I put in. Middle of night, one exploded. Tiny bathroom, with some sort of bugs that came out in the night. Oh, the phone did not work. Had to unplug the microwave to be able to plug in my needed medical equipment, as there were only three available places to plug in. Good thing, we just needed a place to sleep and that was provided.
Stayed 2 nights in Sep 2018