Exterior

Reviews of Aloft Orlando Downtown

3 out of 5
Aloft Orlando Downtown
500 South Orange Avenue, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown easy walk to Stadium
Stayed 1 night in Mar 2024
Response from Tameka on 26 Mar 2024
Thank you for sharing your experience with us! We're glad to hear that you found our hotel conveniently located near downtown and within an easy walking distance to the stadium. Providing our guests with a prime location for exploring the area is always a priority for us. We hope you enjoyed your time in the city and the event at the stadium. Should your travels bring you back our way, we'd be honored to host you again. If there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. Safe travels!

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute easy to get anywhere I needed downtown
Stayed 1 night in Mar 2024
Response from Tameka on 25 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

elidia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing from checking and to the special attention to detail. Our complementary margaritas upon our arrival. I felt like royalty and I’m a Hilton honors member and never received service like this ever. Valet were exceptional brought us a cart and packed it. Went to the concert and they asked while we walked in if we needed any thing like towels and to let us know that the dinning is closed but they know some place that are still serving food and they could give us a list. So very thoughtful and kind to go the extra mile. We are never staying anywhere else and we come to Orlando for business often. We are very pleased with our stay and excellent hospitality and amazing customer service. Thank our new home away from home. Room #514 Soniyah
Stayed 1 night in Mar 2024
Response from Tameka on 25 Mar 2024
Wow, thank you for taking the time to share such incredibly kind feedback with us! We're absolutely thrilled to hear that your stay with us was nothing short of exceptional.It's fantastic to know that our team provided you with exceptional service from the moment you arrived, right down to the thoughtful details like complementary margaritas and assistance with dining options. We strive to make every guest feel special, and we're delighted that we could make you feel like royalty during your time with us.We're truly honored to have earned your trust and loyalty. Knowing that you plan to make us your new home away from home is the highest compliment we could receive.We can't wait to welcome you back on your future visits to Orlando, and we'll be sure to make your next stay just as memorable as the last

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest nicest coolest staff! So kind and chill about dogs and the vibe was great. Thank u!
Stayed 1 night in Mar 2024
Response from Tameka on 25 Mar 2024
Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and beautiful property
Stayed 1 night in Mar 2024
Response from Denese on 23 Mar 2024
Thank you so much for taking the time to share your experience at Aloft hotel Downtown Orlando. We are absolutely thrilled to hear that your stay with us was nothing short of remarkable.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tameka on 25 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Edwin on 20 Mar 2024
Thank you for staying with us, we appreciate your feedback as it is important to us. We do hope that the next time you stay in Orlando you choose us as your home away from home. Thank you again; until then have safe travels.

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Edwin on 20 Mar 2024
Thank you for staying with us, we appreciate your feedback as it is important to us. We do hope that the next time you stay in Orlando you choose us as your home away from home. Thank you again; until then have safe travels.

10/10 Excellent

Antiwonesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean.
Stayed 1 night in Mar 2024
Response from Denese on 16 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Ashley, Mechanicsburg

Travelled with family
The staff and management are ignorant. I didn’t even stay at the property because they didn’t comply with Expedias guarantee.
Stayed 1 night in Mar 2024
Response from Edwin on 20 Mar 2024
We appreciate your feedback as it is important to us. We apologize then your stay was anything less than perfect. We do hope that the next time you stay in Orlando you give us another opportunity.

10/10 Excellent

LAURA G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful from the ballet personnel that greeted us to the front desk to the bar, etc. everybody was top-notch
Stayed 1 night in Mar 2024
Response from Denese on 6 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms, easy walking to kia center, staff very helpful.
Stayed 1 night in Feb 2024
Response from Denese on 1 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Denese on 1 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Datarie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Denese on 1 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Phillipe

Travelled with partner
Liked: Amenities
Close to our concert at the Kia centre. Clean, staff pleasant and welcoming.
Stayed 1 night in Feb 2024
Response from Denese on 22 Feb 2024
Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that our hotel's proximity to the Kia Centre was convenient for your concert visit.Furthermore, we're delighted that you found our facilities clean and our staff pleasant and welcoming. Providing exceptional service and maintaining a clean environment are top priorities for us, and it's rewarding to know that we succeeded in making your stay enjoyable.Should your travels bring you back to this area, we would be honored to host you again for another pleasant experience.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very comfortable and close to the venue we attended.
Stayed 1 night in Feb 2024
Response from Denese on 22 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay with us and that you found our accommodations comfortable and conveniently located near the venue you attended.We strive to provide our guests with exceptional experiences, and it's wonderful to know that we met your expectations.Should your travels bring you back to [Location], we would be honored to welcome you again for another enjoyable stay.

8/10 Good

Gilbert

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was very nice. Check in was supposed to be 4:00 and we didn’t get access to the room until 5:15. Unacceptable
Stayed 1 night in Feb 2024
Response from Denese on 22 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the delay you experienced during check-in. We understand that prompt access to your room is essential, and we regret any inconvenience this may have caused you.Please know that we take your comments seriously and will be addressing this matter with our team to ensure that such delays are minimized in the future. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding in this regard.Should you require any further assistance or if there is anything else we can do to enhance your stay, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

Lynette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms
Stayed 1 night in Feb 2024
Response from Denese on 19 Feb 2024
Thank you for sharing your feedback with us, and we are thrilled to hear that you enjoyed the size of the rooms! Your satisfaction is our ultimate goal, and we are delighted that we could provide you with an exceptional experience during your time at our hotel.We take great pride in delivering outstanding service and ensuring that every guest feels valued and appreciated. Your positive feedback is a testament to the hard work and dedication of our team members, who consistently strive to exceed expectations.If there is anything specific that made your stay memorable or if you have any suggestions for how we can further enhance our services, please feel free to share your thoughts with us. Your input is invaluable as we continue to improve and refine the guest experience.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another superb stay in the near future. Should you have any questions or require assistance with future reservations, please do not hesitate to contact us.Thank you once again for choosing to stay with us, and we look forward to serving you again soon.

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Awesome stay! Everything is brand new..The rooms are spacious and perfect walking distance to all the Downtown Attractions.
Stayed 2 nights in Feb 2024
Response from Denese on 14 Feb 2024
Thank you for sharing your feedback with us! We are delighted to hear that you had an awesome stay and that you found everything to be brand new. It's fantastic to know that you enjoyed the spaciousness of our rooms and that our location was convenient for exploring downtown attractions.Your satisfaction is important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and staff were terrific.! I would stay there again in a heartbeat.
Stayed 2 nights in Jan 2024
Response from Denese on 10 Feb 2024
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a terrific experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we could meet your expectations.Your kind words mean the world to us, and we would be absolutely thrilled to welcome you back to our hotel anytime! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards,

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great professional customer service
Stayed 1 night in Jan 2024
Response from Denese on 30 Jan 2024
Thank you for your kind words! We're thrilled to hear that you received great professional customer service during your stay with us. Providing excellent service is a top priority for our team, and we're delighted to know that we met your expectations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another wonderful experience in the future. Thank you for choosing our hotel!

10/10 Excellent

Frank

Stayed 4 nights in Jan 2024
Response from Edwin on 20 Mar 2024
Thank you for staying with us, we appreciate your feedback as it is important to us. We do hope that the next time you stay in Orlando you choose us as your home away from home. Thank you again; until then have safe travels.

10/10 Excellent

Dzuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denese on 30 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and comfortable, and it's truly rewarding to see that reflected in your feedback. Your perfect score means a lot to us, and we hope to have the pleasure of hosting you again in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!

8/10 Good

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denese on 21 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Denese on 21 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Daren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff and valet were extremely pleasant and friendly. Room Was clean and the accommodations were as advertised. It was our first stay at an Aloft brand, but will use them in the future!
Stayed 2 nights in Dec 2023
Response from Denese on 5 Jan 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff and valet made your stay enjoyable with their pleasant and friendly service. It's fantastic that you found the room clean and the accommodations as advertised.We're honored to have been your first experience with us, and we look forward to welcoming you back in the future. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please let us know.Safe travels,

4/10 Poor

David

Stayed 2 nights in Dec 2023
Response from Denese on 4 Jan 2024
We sincerely apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we will address this issue with our team to ensure it doesn't happen in the future. We appreciate your understanding and hope that, despite this inconvenience, the remainder of your stay was comfortable. If there's anything else we can do to make it up to you or if you have further feedback, please feel free to share. We value your input and would like to welcome you back for a more seamless experience.

10/10 Excellent

lynne, Fairborn

Travelled with partner
Liked: Staff & service, amenities
Shower water is not very warm. Lack of fresh towels as well.
Stayed 1 night in Dec 2023
Response from Denese on 2 Jan 2024
We extend our sincere gratitude for taking the time to share your recent experience with us.Receiving positive feedback, especially from valued guests like you, is truly uplifting. Your comments have been shared with our entire team, serving as a source of celebration for the outstanding guest experiences we consistently strive to provide. Thank you for sharing your thoughts with us.We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denese on 30 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Madeline

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Denese on 28 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denese on 28 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Omaira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything from check in to check out was great
Stayed 1 night in Dec 2023
Response from Aloft Orlando Downtown on 25 Dec 2023
Dear Omaira,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Aloft Orlando Downtown on 25 Dec 2023
Dear John,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT
Great one night stay! Everything was perfect! Be aware you need pay for valet parking. ($27) Can't get around this because there's no other place to park.
Stayed 1 night in Dec 2023
Response from Denese on 24 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aloft Orlando Downtown on 25 Dec 2023
Dear Jennifer,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Darkene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Denese on 24 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denese on 24 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jaime

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Denese on 17 Dec 2023
Thank you for your comment. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denese on 15 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Damian

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joel on 11 Dec 2023
Dear Damian,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Denese on 14 Feb 2024
Thank you very much for your perfect rating! We are thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we could meet and exceed your expectations. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing us!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joel on 9 Dec 2023
Dear Christian,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our check process was amazing and Joel was wonderful! The hotel was clean and was very accessible to downtown. However, i will not stay here again because the bed and pillows were so uncomfortable and I could hear every car that passed on the highway/overpass. It was the worst nights sleep I’ve ever experienced in a hotel.
Stayed 1 night in Dec 2023
Response from Aloft Orlando Downtown on 5 Dec 2023
Dear Daniel,Thank you for taking the time to share your thoughts about your recent stay at Aloft Orlando Downtown. We genuinely appreciate your feedback as it helps us identify areas for improvement and ensures a better experience for our future guests.Firstly, we are thrilled to hear that your check-in experience was amazing and that Joel left a positive impression on you. We strive to provide exceptional service, and it's always rewarding to know when our team members make a difference.We're also pleased that you found our hotel clean and conveniently located for easy access to downtown. Our location is one of our key strengths, and we're delighted it met your expectations.However, we're sorry to hear about your discomfort with the bed and pillows. We understand the importance of a good night's sleep, and we sincerely apologize for any inconvenience caused. Your feedback regarding the comfort of our bedding is invaluable, and we will be reviewing this aspect to ensure the utmost comfort for our guests in the future.Regarding the noise issue, we apologize for the disturbance caused by the traffic noise from the highway/overpass. We understand how this can impact the overall experience, and we are actively exploring ways to address this concern. Your comments will be shared with our team as we work on finding solutions to minimize external noise for our guests.We genuinely value your input and hope that, despite these challenges, you might consider giving us another chance in the future. We are committed to making improvements based on your feedback and are confident that your next stay with us will be more comfortable and enjoyable.If there is anything else you would like to share or discuss further, please feel free to contact us directly. We appreciate your patronage and look forward to the opportunity to welcome you back to Aloft Orlando Downtown in the future.

10/10 Excellent

Marina

Stayed 1 night in Dec 2023
Response from Joel on 5 Dec 2023
Dear Marina,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from Denese on 24 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly staff, and GORGEOUS interior. Will definitely be back in the summer
Stayed 2 nights in Nov 2023
Response from Aloft Orlando Downtown on 5 Dec 2023
Dear Reginald,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Property in a great location. Only downside was light in room wasn’t working and when I went to make coffee the tray for the coffee was missing.
Stayed 1 night in Dec 2023
Response from Aloft Orlando Downtown on 5 Dec 2023
Dear Lisa,Thank you for taking the time to share your experience at Aloft Orlando Downtown. We appreciate your positive comments about our staff and the property's excellent location. Your feedback is invaluable to us as it helps us continually improve our services.We are, however, disappointed to hear about the issues you encountered during your stay, specifically the non-functional light in your room and the missing coffee tray. Please accept our sincere apologies for any inconvenience this may have caused.Regarding the light issue, we have notified our maintenance team to promptly address and resolve the problem. We understand the importance of a well-lit and comfortable environment for our guests, and we are committed to ensuring that this matter is rectified promptly.Additionally, we apologize for the absence of the coffee tray. This oversight is not reflective of our usual standards, and we will be investigating the cause to prevent such occurrences in the future. In the meantime, we hope that our staff was able to assist you promptly when you brought these concerns to their attention.To express our gratitude for bringing these issues to our attention, we would like to offer you a discount on your next stay with us. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.Please feel free to contact us directly at [hotel contact information] to discuss further details or to make arrangements for your future stay.Once again, thank you for choosing Aloft Orlando Downtown, and we look forward to the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Milagros, APOLLO BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Aloft Orlando Downtown on 5 Dec 2023
Dear Milagros,I hope this message finds you well. We appreciate you taking the time to share your thoughts and provide valuable feedback on your recent stay at Aloft Orlando Downtown. We value feedback from our guests as it helps us continuously improve our services and enhance the overall guest experience.First and foremost, we are delighted to hear that you had an overall positive experience during your stay with us. It is our priority to create a welcoming and comfortable environment for all our guests, and we are pleased to know that we were able to meet your expectations in many aspects.However, we also noticed that your rating was 4 out of 5, and we would love to understand any specific areas where we might have fallen short of a perfect score. Your insights are crucial to us as we strive for excellence, and any additional details you can provide will aid us in addressing any areas that may need improvement.Our commitment to providing exceptional service remains unwavering, and we take your feedback seriously. If there were any specific aspects of your stay that you feel could be improved or enhanced, please don't hesitate to share them with us. Your suggestions are invaluable in helping us refine our services and elevate the experience for our future guests.Once again, thank you for choosing Aloft Orlando Downtown, and we sincerely hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to reach out to us directly.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay while in Orlando!
Stayed 1 night in Nov 2023
Response from Joel on 28 Nov 2023
Dear John,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the price. Would stay there next time we’re in the area
Stayed 1 night in Nov 2023
Response from Joel on 28 Nov 2023
Dear Alejandro,Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.