Bar (on property)

Reviews of Holiday Inn Express & Suites S Lake Buena Vista, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 455 out of 844 reviews" "
Rating 8 - Good. 230 out of 844 reviews" "
Rating 6 - Okay. 80 out of 844 reviews" "
Rating 4 - Poor. 44 out of 844 reviews" "
Rating 2 - Terrible. 35 out of 844 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana Eileen Medina

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Janine Maria-Puerta on 9 Apr 2024
Thank you very much for taking the time to share your experience!

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Three nice sized pools with activities for kids big and small
Stayed 3 nights in Apr 2024
Response from Janine Maria-Puerta on 8 Apr 2024
Thanks Christie, we're glad you enjoyed the amenities!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Janine Maria-Puerta on 8 Apr 2024
Thank you so much for staying with us and for sharing your thoughts!

10/10 Excellent

Jordon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Janine Maria-Puerta on 4 Apr 2024
Thanks so much for the 5/5 and we hope to see you soon!

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful and polite
Stayed 1 night in Mar 2024
Response from Janine Maria-Puerta on 4 Apr 2024
Thanks so much for the 5/5 and we hope to see you soon!

2/10 Terrible

Chelsie

Travelled with family
Disliked: Property conditions & facilities
We were excited to stay in this hotel for our visit to Disney because Holiday Inn Express has always been great. This was a completely different experience. The hotel is filthy. Take my advice and choose a different hotel.
Stayed 2 nights in Mar 2024
Response from Janine Maria-Puerta on 15 Mar 2024
Thanks for your feedback. Chelsie. We appreciate your time and thoughts and as we expressed in our conversation, we did not intend to upset or frustrate your family. We provided an immediate apology, room change and 1 night refund as a show of our commitment to guest satisfaction. We hope that we may see you again!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Properly was ok. Much nicer places in same area
Stayed 2 nights in Mar 2024
Response from Janine Maria-Puerta on 8 Mar 2024
Thank you for your feedback and we appreciate your patronage.

4/10 Poor

Karen

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
We stayed in a room with two queen beds. The beds were fine and comfortable. The really bad part was the bathroom. The door could not be closed without much effort and a loud bang. The water measure was almost non-existent. The was barely enough to wash one's face and taking a shower was a real challenge. We have stayed at Holiday Inn Express properties before and were very pleased. Thank goodness we had only booked one night at this property. We did not enjoy our stay at all.
Stayed 1 night in Mar 2024
Response from Janine on 6 Mar 2024
Thank you for your feedback, and we will be sure to take a look at these concerns so that we may improve for your comfort and satisfaction.

10/10 Excellent

Ivy F

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great amenities
Stayed 1 night in Feb 2024
Response from Janine Maria-Puerta on 26 Feb 2024
Thanks, Ivy F, we really appreciate your kind words, and we love that you enjoyed yourself!

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good except some noisy neighbors and the toilet seat was very loose.
Stayed 2 nights in Feb 2024
Response from Janine Maria-Puerta on 5 Feb 2024
Thank you so much for giving us your thoughts and we will be sure to put an eye on some needed repair! We hope to see you again!

10/10 Excellent

Flor

Travelled with group
Liked: Cleanliness, room comfort
So clean the hotel
Stayed 4 nights in Jan 2024
Response from Janine Maria-Puerta on 31 Jan 2024
Thank you, we always aim to provide a clean, comfortable stay!

4/10 Poor

Eric

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
If you can get past the stench
Easy check in. Good breakfast. Entire 5th floor reeked of mildew, including our room. The pool area was quite nice.
Stayed 3 nights in Jan 2024
Response from Janine Maria-Puerta on 31 Jan 2024
Thanks for letting us know and please know we are here to resolve any issues of your stay, before, during, and after! We appreciate your thoughts!

10/10 Excellent

Yennifer

Liked: Cleanliness, property conditions & facilities
Todo fue excelente lo recomiendo
Stayed 1 night in Dec 2023
Response from Janine Maria-Puerta on 8 Jan 2024
Thanks Yennifer! We appreciate your thoughts and we hope to see you soon! Happy New Year!

10/10 Excellent

Riki

Liked: Cleanliness, property conditions & facilities
Very clean near everything.Very friendly staff.Would go again xx
Stayed 1 night in Dec 2023
Response from Janine Maria-Puerta on 8 Jan 2024
Thanks, Riki, and we hope to see you again soon! Happy New Year!

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Enjoy the pools. Clean room
Stayed 3 nights in Dec 2023
Response from Janine Maria-Puerta on 8 Jan 2024
Thanks Juan! We love that you had a great stay!

10/10 Excellent

Mohamad

Stayed 15 nights in Dec 2023
Response from Janine Maria-Puerta on 8 Jan 2024
Thanks Mohamad, we think you're a 10/10 too!

2/10 Terrible

JELLIE, GASTONIA

Disliked: Property conditions & facilities
The room was very small for 4 people. Two adults and two teenagers. The queen size beds were small and the heat was not working. We did inform the front desk from day one and they did nothing above it. I was just disappointed for the price we paid per night. The shuttle was only offered once a day, that only to certain parks for pick up and drop at a fixed time.
Stayed 7 nights in Dec 2023
Response from Janine on 31 Dec 2023
Dear Jellie, Thank you for your feedback & for spending time at our hotel! We’re sorry to hear that things didn’t go so well and would have welcomed the opportunity to resolve them for you had we been informed of the situation. There does not seem to be any documentation to support the maintenance requests & we take our guests concerns very seriously. Additionally, scheduled shuttle service is outlined for review so one can make an informed decision that best suits their needs. We are sorry things did not go well and are happy to issue resort fee credit for 3 nights as a gesture of appreciation for your time & patronage. Thank you!

10/10 Excellent

wenying

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the extra activity that provide, ok enough distance to shopping areas
Stayed 1 night in Dec 2023
Response from Janine Maria-Puerta on 29 Dec 2023
Thank you so much! Happy New Year!

6/10 Okay

Gabriel

Stayed 3 nights in Dec 2023
Response from Janine Maria-Puerta on 31 Jan 2024
Thanks for your feedback.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, room comfort
Orlando stay
Good breakfast , clean room and property , comfortable bed , plenty of pillows , good location , plenty of parking . Room was on the smaller side , the resort fee was a ripoff .
Stayed 3 nights in Dec 2023
Response from Janine Maria-Puerta on 29 Dec 2023
Thank you for your feedback and we're glad you enjoyed your stay. We feel that our resort fee is fair and consistent with competitive hotels and covers a wide array of services. We hope to see you again!

10/10 Excellent

Yisley

Liked: Cleanliness
Response from Janine Maria-Puerta on 31 Jan 2024
Thank you so much!

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities
Excellent !
Stayed 1 night in Dec 2023
Response from Janine Maria-Puerta on 29 Dec 2023
Thank you so much for your feedback! Happy New Year!

8/10 Good

Hillary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janine Maria-Puerta on 5 Dec 2023
Thanks for your feedback and we'll see you again soon!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Exelente
Stayed 2 nights in Nov 2023
Response from Janine Maria-Puerta on 27 Nov 2023
Thank you for your feedback and we hope to see you again soon!

8/10 Good

Amit Anil

Stayed 3 nights in Nov 2023
Response from Janine Maria-Puerta on 27 Nov 2023
Thank you so much! We appreciate your feedback!

10/10 Excellent

ROBERTO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The best place in kissimmee
Stayed 23 nights in Oct 2023
Response from Janine Maria-Puerta on 16 Nov 2023
Thanks so much for your feedback!

10/10 Excellent

Irina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stuff was amazing! My family loved it!
Stayed 4 nights in Nov 2023
Response from Janine Maria-Puerta on 16 Nov 2023
Thank you very much for your feedback!

10/10 Excellent

Ashley

Stayed 3 nights in Oct 2023
Response from Janine Maria-Puerta on 31 Oct 2023
Thank you so much for your feedback and we'll see you again soon!

4/10 Poor

Shondreika

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Janine Maria-Puerta on 13 Oct 2023
Thank you so much for your feedback and we will work to improve on our offerings.

10/10 Excellent

Giovanna

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Janine Maria-Puerta on 13 Oct 2023
Thank you so much for your feedback and we hope to see you again soon!

10/10 Excellent

NICOLAS, Miami Beach

Stayed 1 night in Oct 2023
Response from Janine Maria-Puerta on 31 Oct 2023
Thank you so much for your feedback!

10/10 Excellent

Jaclyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Janine Maria-Puerta on 13 Oct 2023
Thank you so much for your feedback and we hope to see you again soon!

6/10 Okay

Daniel

Travelled with partner
Disliked: Amenities
ANA WAS GREAT AND FRIENDLY...VERY PROFESSIONAL...( Everything nice and dandy.. except I had to pay a resort fee and parking... I had a sofa bed but when I went downstairs to ask for a blanket they gave me the blanket but they told me they had no more pillows..( really ? ) 😩😩 ??
Stayed 1 night in Jun 2023
Response from Janine Maria-Puerta on 13 Oct 2023
Thank you so much for your feedback and we hope to see you again soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love rooms is clean, breakfast is great and entertainment is amazing 👍
Stayed 1 night in Sep 2023
Response from Janine Maria-Puerta on 13 Oct 2023
Thank you so much for your feedback and we hope to see you again soon!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, room comfort
Perfect place
Amazing places, perfect amenities.
Stayed 2 nights in Sep 2023
Response from Janine Maria-Puerta on 25 Sept 2023
Thank you very much for sharing your thoughts!

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, room comfort
The hotel has excellent service with wonderful staff all the time especially a young gentleman named Nicholas. hi is very kind, respectful, attentive, and does his job very well.
Stayed 4 nights in Sep 2023
Response from Janine Maria-Puerta on 21 Sept 2023
Thank you so much, and we'll be sure to share this with Nicholas!

10/10 Excellent

Angela

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Janine Maria-Puerta on 21 Sept 2023
Thank you very much!

2/10 Terrible

Fatimazohra

Travelled with family
Disliked: Cleanliness, amenities
At the entrance in the lobby you can guess the rooms and the hotel would be dirty, sofas and chairs in the lobby very dirty and old, rooms smell very very bad, we all got sick, bathroom is another nightmare, every time we take a shower the water goes everywhere and the water in the tub get accumulated with a very bad smell and color. Sheets and blankets poor quality and you feel it’s not clean, we had to buy blankets and sheets from Walmart for the kids, my brother couldn’t use the sofa bed as it was dirty and smelly, again we had to buy an air mattress from Walmart for him, and we had to throw it away after. Overall I will not book this hotel for our upcoming Orlando stay never again, and I will not recommend it to any of my friends and family.
Stayed 4 nights in Sep 2023
Response from Janine Maria-Puerta on 21 Sept 2023
Thank you for your feedback and we are sorry this was your experience. This not typical for our hotel and only wish we were advised so that we may make immediate amends for our oversights.

10/10 Excellent

Lawreeshia

Stayed 2 nights in Sep 2023
Response from Janine Maria-Puerta on 25 Sept 2023
Thank you so much!

10/10 Excellent

Candise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Helpful desk clerk
Stayed 1 night in Aug 2023
Response from Janine Maria-Puerta on 5 Sept 2023
Thank you so much! We try to take care of our guests in the best way possible!

10/10 Excellent

Rozanne

Stayed 2 nights in Aug 2023
Response from Janine Maria-Puerta on 5 Sept 2023
Thanks so much!

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023
Response from Janine on 15 Aug 2023
Thanks so much for your feedback!

10/10 Excellent

Yolamny

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Janine on 15 Aug 2023
Thank you so much!

10/10 Excellent

kenny

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very nice location
Stayed 1 night in Aug 2023
Response from Janine Maria-Puerta on 30 Aug 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Janine Maria-Puerta on 9 Aug 2023
Thanks for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Excellent stay!
Stayed 1 night in Aug 2023
Response from Janine Maria-Puerta on 7 Aug 2023
Thank you so much!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Janine Maria-Puerta on 31 Jul 2023
Thank you for your feedback!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, room comfort
Nice Hotel
It was a nice stay and clean & convenient.
Stayed 2 nights in Jul 2023
Response from Janine Maria-Puerta on 20 Jul 2023
Thank you for your feedback!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Kelly on 19 Jul 2023
Thank you for your great review!! Come back and visit with us again soon!

10/10 Excellent

Andry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean room
Stayed 1 night in Jul 2023
Response from Kelly on 19 Jul 2023
Thanks for the great review! We hope to see you again the next time you are visiting our area.