Exterior

Reviews of Best Western University Inn

2.5 out of 5
Best Western University Inn
2700 N Federal Hwy, Boca Raton, FL

Reviews

7.8

Good

Rating 10 - Excellent. 399 out of 1006 reviews" "
Rating 8 - Good. 328 out of 1006 reviews" "
Rating 6 - Okay. 131 out of 1006 reviews" "
Rating 4 - Poor. 66 out of 1006 reviews" "
Rating 2 - Terrible. 82 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We appreciated how clean it was and how quiet it was. Very comfortable rooms.
Stayed 2 nights in Mar 2024

8/10 Good

Allan

Liked: Cleanliness, property conditions & facilities
The room was decent. The hot tub didn't actually heat up. The orange juice at the breakfast was really bad, but the breakfast overall was quite good.
Stayed 4 nights in Mar 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that a few Argentinian and Peruvian restaurants were in easy walking distance. Their was also a Cuban restaurant and brewery in walking distance as well. I a little bit of a longer walk to another brewery and FAU.
Stayed 2 nights in Mar 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had Poop on the wall. Looking like finger painting. totaly gross.. Didnt notice until next morning or I would of left. GCFI blew and could not reset. No power in the bathroom.
Stayed 1 night in Mar 2024
Response from Michelle Liza agm on 12 Mar 2024
Dear Gregory,We are sorry to hear about your experience as it is our constant aim to provide our guests with a comfortable and seamless stay and regret falling short of this expectation with you. Our team members have worked hard to ensure moving forward will continue to be more diligent and deliver the high quality our guests expect. If I could be of further assistance please don't hesitate to reach out. Kind Regards, Michelle Liza agm

6/10 Okay

Mario C

Stayed 1 night in Mar 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

MEHMET

Stayed 1 night in Mar 2024

2/10 Terrible

Linsay

Carpets were filthy
Stayed 2 nights in Feb 2024

8/10 Good

James, Tampa

Business traveller
Liked: Staff & service
The A/C was not working well.
Stayed 1 night in Feb 2024

2/10 Terrible

Irwin

Travelled with partner
Disliked: Property conditions & facilities
Getting shabby. Breakfast hours changed & are restrictive
Stayed 2 nights in Feb 2024

8/10 Good

John

I thought its just like it rated a 3 star hotel. Nothin g great and nothing terrible. It's a place to stay a night or two on a budget. Good area if you're going to visit someone at FAU. Again, it's a good 3 star hotel, it's what you would expect.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!!
Stayed 1 night in Feb 2024

10/10 Excellent

Liz

Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Stayed 1 night in Feb 2024

6/10 Okay

Deborah

Travelled with partner
Disliked: Property conditions & facilities
In bad need of an update. Room was musty. Staff at desk very nice.
Stayed 1 night in Feb 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service
The bed was be try comfortable and the room was large. The breakfast was missing key item's.
Stayed 3 nights in Feb 2024

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ambiance of the property
Stayed 3 nights in Feb 2024

4/10 Poor

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Khia on 27 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute spot
Stayed 1 night in Feb 2024

10/10 Excellent

Emery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is always done on a daily basis. Staff is friendly and always accommodating.
Stayed 8 nights in Feb 2024

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, amenities
Only hotel withon 20 miles if our needs under 200.00. Clean, good front office and good breakfast
Stayed 1 night in Feb 2024

4/10 Poor

Darcy, Crystal Beach

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on 12 Feb 2024
Dear Darcy,We appreciate you for taking a moment to provide a rating, with this in mind please reach out to me at your convenience as I would like to address any concerns directly with you. Kind Regards, Michelle Liza agm

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints!
Stayed 1 night in Feb 2024

10/10 Excellent

Emery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location.
Stayed 4 nights in Jan 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Sumeer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained furniture. Very outdated. Tub clogged. Breakfast was disgusting.
Stayed 3 nights in Jan 2024
Response from michelle on 7 Feb 2024
Dear Guest, We are sorry to hear about your experience as we want for all our guests to leave with a great impression. With this said please reach out to me with more details as we want to address your concerns. Thank you for providing feedback, I look forward to hearing back from you soon. Kind regards, Michelle Liza agm

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: the room was adequate and typical for a hotel of this class. It was clean and comfortable. The courtyard was beautiful, with plants and palm trees and foliage. The breakfast was awesome, with lots of choices. The staff at breakfast did a great job. Cons: The pool is NOT heated as the website claims. This is January, the time to heat it, and the water was cold. Also, there are signs saying it's open until 10 PM, but there were no lights and it was pitch black. The front desk lady claimed they don't light it for the privacy of guests, but this is Florida and there are lizards and other creatures around, not to mention it's dangerous to swim in the dark. Also, she was rude to my cousin when my cousin pointed out there were lights in the pool that could be turned on. She was very difficult to understand at check in. Her co worker was playing on her phone and didn't seem to want to give my cousin an extra towel. They need to train their staff better.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Peter

2/10 Terrible

Adriana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The main lobby smell musty and was not well kept. the room smells like mold and there was no air circulation, breakfast area smell so bad that I skipped the breakfast, just not a good overall experience.
Stayed 1 night in Dec 2023
Response from Khia on 6 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 6 nights in Dec 2023

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised and delighted by not just the cleanliness of the room but the adorably decorated towels in the bathroom. Friendly and helpful staff, quiet and the free breakfast was delicious!
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

2/10 Terrible

Franklin

My room had roaches in the wall and the table didn’t eleven spent 3 hrs there
Stayed 1 night in Dec 2023
Response from Michelle on 7 Jan 2024
Dear Franklin Thank you for taking the time to post a rating, we are disappointed to hear about the issues you experienced and want you to know we have taken care of the issues. Please don't hesitate to reach out to me if I could be of further assistance. Kind regards, Michelle Liza agm

10/10 Excellent

Wisler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023

10/10 Excellent

ALBERTA

Travelled with family
Awesome staff and livation
Stayed 2 nights in Dec 2023

6/10 Okay

Rolando

Travelled with family
Liked: Cleanliness, staff & service
Great for an over and overnight stay
Only a one night stay. Older hotel, but clean and it served the purpose. Air conditioning was noisy and rattled , but it kept the room cold as neded.
Stayed 1 night in Dec 2023

4/10 Poor

Nelly

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Neida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alice, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds comfortable. Plenty of rsmps for hanficapped. Nesr lots of reasonably priced restaursnts. Suited our needs
Stayed 3 nights in Dec 2023

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, room comfort
Excellent place to stay for business
My overal experience 100%, property including the room very clean; I was on a business trip, during the entire 5 days of my stay, in the evening after the seminar, I was able to study in a quiet environment. The front desk customer service very attentive and friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a true find The folks who work here are genuine authentic human beings who engage you in kind I didn't mean this to rhyme But since it happens to have some flow Check this spot if you need some downtime And enjoy your fine selves in SoFlo

2/10 Terrible

Jeff

Stayed 2 nights in Nov 2023
Response from Nicole on 21 Dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poll wasn't clean, room was disgusting, carpet in room was sticking to our feet. Linens were old, moldy smell throughout. I had a feeling im in a cheap Cuban hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not know what all the bad reviews were about they were quite a few years ago this place is fine for the price it is clean it is safe and I had an excellent stay
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023