Reception

Reviews of Campanile Marne La Vallée - Torcy

3 out of 5
Campanile Marne La Vallée - Torcy
34 Rue Du General De Gaulle, Marne La Vallee, Torcy, Seine-et-Marne

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 1000 reviews" "
Rating 8 - Good. 450 out of 1000 reviews" "
Rating 6 - Okay. 208 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Stayed 3 nights in Nov 2023
Response from Emilie on 16 Nov 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Emilie on 12 Jun 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.

4/10 Poor

Lord Christopher

Disliked: Staff & service
Awful room and awful staff.
Poor service. We checked in at 10.30 pm and I asked what time the bar was open until and was told it was closed, they were still serving! In the morning, housekeeping entered the room at 9.00 am and we were still sleeping. I informed reception but they did not speak English, eventually someone came who spoke English and said it was my fault as I didn’t put the do not disturb sign in the door. They were not interested at all.
Stayed 1 night in Apr 2023
Response from Emilie on 15 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from EMILIE on 9 May 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Dec 2022
Response from Emilie on 26 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Sl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Emilie on 2 Nov 2022
Madame, Monsieur,Nous vous remercions pour la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Emilie

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Staff & service
Will not recommend but may be ok for Disneyland
At check in they struggled to find our booking. Not sure if this was hotels.com issue or their issue. No apology was given for the hassle at checkin considering it was already 10:30 pm. The room is quite small for the price. The bed was big enough though and the bathroom was good size. The bed linen was not washed properly with lots of stains on the duvet cover which put us off. The breakfast had very limited choice and no hit food. Although on the third day we did get some scrambled eggs we didn’t have those on the first 2 days. The staff didn’t seem friendly or courteous- may be they are not used to families staying there. Seems to be more of a corporate stay hotel. The hotel is close to the station but seems to be nothing around it much. The appearance of the hotel is also not that good.
Stayed 3 nights in Oct 2022
Response from Emilie on 21 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. We are used to welcome corporate guests and also families. At 5 minuts walking from the hotel, there is a big commercial center with restaurants, cinemas, shops...We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

Karthika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
When checking in he made me pay city tax but had to ask for recipt
Stayed 4 nights in Aug 2022
Response from Emilie on 6 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Camillo

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was fine at hotel.
Stayed 2 nights in Jul 2022
Response from Emilie on 1 Aug 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Nelsob

Stayed 1 night in Jul 2022
Response from Emilie on 19 Jul 2022
Monsieur, Nous vous remercions pour la note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

2/10 Terrible

Samson

Stayed 8 nights in Apr 2022

4/10 Poor

Melvin

Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Payed €7 on top for taxes again for 2 days and in the evening there is no parking.
Stayed 2 nights in Jan 2020
Response from Chrystel on 7 Jan 2020
Madame,Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Très bonne année 2020 Veuillez agréer, Madame, Monsieur, nos salutations distinguées

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms like a hostel, restaurant and bar closed for part of our stay, shutters on windows like a prison cell, reception staff extremely rude, limited breakfast but close to Disney.
Stayed 3 nights in Dec 2019
Response from Chrystel on 7 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Location was ideal for travel to Disneyland and Paris. Close to train line and supermarket. Reception and bar area looks nice. Decoration in room requires modernising.
Stayed 4 nights in Oct 2019
Response from Chrystel on 5 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

Dan, Vancouver

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a new lobby area which is modern. However, the rooms are not modern at all. They are comparable to an old Motel 6. There is a large desk in the lobby that has a USB plug which is handy, although security asked me to go back to my room when I was working at the desk in the evening. They said I couldn't be there for some reason. Very strange.
Stayed 1 night in Sep 2019
Response from Chrystel on 25 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Dinh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff is very nice, professional. Breakfast is good. The building, room are very old, bad condition, need a very good renovation.
Stayed 2 nights in Sep 2019
Response from Chrystel on 25 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Below average
Bedroom nr reception very noisy with door banging by steps, restaurant. Bed ok and staff good but rooms really dated and decor needs lots of attention
Stayed 1 night in Aug 2019
Response from Chrystel on 23 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2019
Response from SMR on 12 Jul 2019
Cher client, merci d'avoir pris le temps de partager votre expérience après votre séjour au Campanile de Torcy marne la vallée***. Nous espérons vous accueillir bientôt. Cordialement Sarah ROUSSEAU Responsable Hébergement

2/10 Terrible

Betty

Disliked: Staff & service
Don’t stay here
Dreadful rude bar staff Rude and unhelpful check in staff Menus for pizzas everywhere No pizzas Restaurant shut Bar menu unavailable No vegetarian options Could not have salad and chips even though these items existed as parts of other meals Minute flat pillows Breakfast is good but a bit slow to renew croissants etc
Stayed 1 night in May 2019
Response from Sarah ROUSSEAU on 7 Jun 2019
Dear Betty, • We are sorry to hear about your unfortunate experience at our hotel. We are taking note about your comment regarding your experience and will do our best to improve our guest service as from today. Best regards

2/10 Terrible

Betty

Disliked: Staff & service
Um
Useless unhelpful check in Rest as expected for budget hotel
Stayed 1 night in May 2019
Response from Sarah ROUSSEAU on 7 Jun 2019
Dear Client, • We are sorry to hear about your unfortunate experience at our hotel. We are taking note about your comment regarding your experience and will do our best to improve our guest service as from today. Best regards

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Sarah ROUSSEAU on 9 Jun 2019
Cher client, Nous vous remercions d'avoir noté notre établissement. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Sarah ROUSSEAU on 30 Apr 2019
Cher Client, Nous vous remercions d'avoir noté notre hôtel. Cordialement

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip accomodation
Stayed 3 nights in Jan 2019

6/10 Okay

joanne

Disliked: Cleanliness
not great
not a great area. far from ammenities.
Stayed 2 nights in Dec 2018

4/10 Poor

Andrea, San Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed with the hotel. Our room was awful. Part of problem was the location of the room. We were on back side of building below ground level near house cleaning and laundry. Was kinda creepy going back there at night time (had to exit back door of hotel to access from near back parking lot). And there was an ashtray station right outside our door for smokers - the last thing in the world we wanted was smokers hanging outside our door talking at night time. The other big issue was the smell in the room. Housecleaning went way overboard with some kind of deodorizer spray - I was hit by the chemical smell when walked into the room and wasn’t able to air it out. Maybe they were trying to cover some other foul smells in the room?? Hard to sleep. Other issue was loud neighbors but I guess that isn’t the hotels fault (other than thin walls). Staff was friendly and breakfast was good. Maybe we just had a particularly bad room?? I would highly recommend they ease up on the chemicals in the room. It can’t be good for anyone’s health to be breathing that stuff.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Vicky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
Calm atmosphere, phenomenal staffs all the way. Very helpful and friendly. All always smiling. Well trained staffs too. Hotel close to mall and Disneyland Paris. Close to train station that would take to Disneyland or Eiffel Tower. Delicious food all round. Cleaners always around to keep room clean and change towels. None reluctant to do anything yur! I had a wonderful time yur! Would consider going back there by God's grace though! Thumb up yur! Thanks to all the staffs I came in contact with and those I didn't yur! I believe they all got the same spirit as seen in most. Bless up yur!
Stayed 7 nights in Aug 2018

8/10 Good

Dominic

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
HOTEL GREAT, ROOM NOT SO GOOD.
HOTEL WAS GOOD. BUT ROOM WAS NOT SO GOOD. WHEN WE ARRIVED THE ROOM SMELLED OF CIGARETTES. WE THEN ASKED TO SWAP ROOMS AND THEY SAID WE COULD THE NEXT DAY AS HOTEL WAS FULL. THE NEXT DAY WE PACKED ALL OF OUR BAGS TO PUT INTO THE LUGGAGE STORE AND ON OUR RETURN FROM DISNEY LAND WE WENT TO GET OUR NEW ROOM AT RECEPTION AND THEY GAVE US THE SAME ROOM AND WHEN QUESTIONED TO SAY THAT IT ISTHE SAME ROOM THERE REPLY WAS IT HAD BEEN CLEANED. THE BED HAD BEEN MADE WITH THE SAME COVERS AND AIR FRESHNER SPRAYED. APART FROM THE ROOM THE REST OF OUR STAY WAS GREAT.
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Good hotel for a weekend away to Disney
Clean and comfortable. Staff were a little bit unhelpful. Overall cheap and easy.
Stayed 2 nights in Nov 2017

2/10 Terrible

Jane

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor
Very very poor customer service.. booked room for 3 and room only had one double bed. Hotel said they couldn’t do anything absolutely shocking! Hotel staff very very rude, manager was shouting at us when we asked to sort the situation. Luckily hotels.com moved us to another hotel quickly and easily at no extra cost.. very well done hotels.com, customer service was brilliant!!
Stayed 2 nights in Sep 2017

6/10 Okay

Marin, Zagreb

Disliked: Room comfort
it's ok for the weekend
ok. as was described.
Stayed 2 nights in Oct 2017

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a budget hotel
Stayed 2 nights in Sep 2017

6/10 Okay

Darren

Liked: Cleanliness
Disliked: Staff & service
Disney land trip.
The hotel itself was ok. Rooms rather small but clean. The breakfast for 10 euro's each was appalling. Never pay for the breakfast. Staff not very helpful.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like it bad area and no lift so had to cary my bags up the stairs not worth the stay
Stayed 3 nights in Jul 2017

8/10 Good

yoyo, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Basic hotel for the price, got everything you need, comfort and clean. Easy to get to Disneyland, friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need.
Our stay was pleasant. location good only 10 mins walk from train station and cheap shopping complex for locals. We made it to Paris and disneyland with relative ease. We didn't use the restaurant but other guests did repeatedly. Friendly bilingual staff. The rooms were basic and the outdoor blackout blinds/ air conditioning were a God send. The area itself looks a little dilapidated and whilst the locals aren't friendly they aren't unfriendly either. They keep themselves to themselves. We felt safe walking home at night but be vigilant as we were warned about pickpockets tho didn't experience anything remotely dishonest. My only gripe is that they were unable to provide coffee sachets and milk portions for the second and final morning of our stay however there is a coffee machine at the bar in reception which provides a 24hr service but you have to pay. Free parking all around the hotel which meant we could park right outside our room for added vehicle security.

8/10 Good

Esther, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and near Disneyland Paris
Space in the room was sufficient and bigger than anticipated. Comfortable beds and bathroom. The rer station is about 10-15 minutes walk away. Loved the korean restaurant "korea house" we found near the station. Very decent korean food. Also if you are visiting disney with a friend or more, consider getting the 10-ticket book. However, note that the tickets can only be used for torcy-marne la vallee (to and fro), will be able to save some money depending on the number of people and number of days you're visiting disney.

2/10 Terrible

freya, disney trip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrific
It was awful, didnt give us the room we booked. No toilet paper, no tea near kettle. Small overheated nightmare.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect for week-end in Disney
Room clean, but really small (3 people, 2 beds + 1 side bed). Perfect for the night. 10 minutes walk from the RER station, 10 minutes ride to Disney, 30 minutes ride to Paris. Area is really quiet.

6/10 Okay

stephen, Wednesbury

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Campanile torch not good not suitable for kids
Had 2 nights here beds did not get made up no towels where changed we had to fetch them our self also we left the bathroom light on as my 9year old grand son was with he only had a gold up bed that was stored under one of the single beds when pulled out to sleep on there was no room left to walk to the toilet without banging your legs on the metal frame of the bed the light we left on had gone off 3.30am and I was woken by my wife who could not get our bed side lights to come on and fell over my grandsons bed trying to get to the toilet in the dark. I had to find my iphone to get light to see. Very very frightening no power to anything. The hotel door is to an external balcony and anyone can get right up to your front door. I would not go out the door to report it to the reception because there could have been someone outside your door So we where trapped in our room with no light. I managed to guess the reception phone number but he did not speak English but he said sank min and hung up 15 mins later lights came on. A very frightening experience on the plus side the shower and bathroom was the best I have ever used 100 diameter shower head

8/10 Good

Hannah, England

Liked: Cleanliness, staff & service, room comfort
Perfect for a trip to Disneyland!
Used the hotel as a young couple going to Disneyland and it was perfect! 3 stops on the RER to the Disney parks and the RER station is only a 10 minute walk from the hotel. Reception was friendly and helpful and very smart, the rooms were less so but very clean and comfortable! There is a huge shopping centre behind the hotel with great shops and a big Carrefour which we used to buy breakfast and snacks to take to the parks.

6/10 Okay

stacie, uk

Liked: Staff & service, room comfort
Really nice staff
So, I feel as though I have to mention how lovely the staff were. They were so accommodating and friendly and check in was quick and easy. Also, it is a quick walk to rer station just three stops from disneyland. However, the shower in our room didn't work. Also, the location is depressing. Despite its close proximity to disneyland, I feel the deprived neighbourhood isn't a good spot for a hotel. I would definitely stay here again if I was staying with friends, but I'd never stay here again with my son. The corridors were outside and, for that reason, it didn't feel so secure for a child. But it is a cheap hotel, so I guess you get what you pay for. Also, I wouldn't recommend spending ten euros on the breakfast. Far too expensive for what it is.

8/10 Good

KEIICHI, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Campanile Torcy
Stayed only the one night but staff on the front desk were fantastic. Helped us with an issue with our Disney tickets (kindly printed tickets out for us), and allowed us to store our luggage while we went to Disney, as we checked in early. Hotel breakfast had a good selection available, and a nice dining area. Location is good, a short drive to Disney, plus, walking distance (10 mins)to supermarkets and a selection of bars, cinema and restaurants with the Metro next to them.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Paris holiday
The staff were very ignorant the hotel was very basic room was clean we tried to book a taxi and was told it would be between 50 and 70 euro then on the last minute were told it would be 120 so we tried to cancel giving 4 hours notice and they wanted to charge us 50% of the cost

10/10 Excellent

Matt, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Disneyland Paris
Myself, my partner and friends went to Disneylany for 4 Days. We stayed in this hotel for 4 nights and it was fantastic! 15 Mins from Disney, clean rooms, fantastic showers, beds and Aircon! Would recommend to anyone! Great price too!

8/10 Good

Emilio Mendoza

Liked: Staff & service, room comfort
Just enough!
The hotel was in fair conditions. Beds and bathroom were good and the room was clean and organized. Our stay was for two nights. Clothes for beds were not changed and room carpet was not cleaned. Only bathroom was cleaned and towels were changed. WiFi was good enough, parking lot free and very accesible by car. Staff were polite and friendly.

2/10 Terrible

Iryna, Ashford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Horrible hotel, dingy, dark and in the awful area. It seriously needs refurbishment, cleaning, staff do not care. One of the worst I stayed in my life. If not for the hotel we would have a lovely trip to Paris with friends and children. I just wish we stayed somewhere else more decent.

6/10 Okay

Clive, Milton Keynes

Two nights in Torcy...
Okay but nothing special, just a very average sort of hotel. Cheap enough so no major issues. One disappointment with regards to hotel facilities. On Friday evening the bar closed at 10:30. My team had just arrived back from a long days photo shoot and were looking forward to a little down time in the bar, sadly this did not happen... Worth noting. The free WiFi is free for a reason, it's close to useless and hopelessly slow. I could not even log on to read my emails so forget it if you have anything that needs more speed... :(

6/10 Okay

Andrew

Disliked: Property conditions & facilities, room comfort