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Reviews of Disney Hotel New York - The Art of Marvel

4 out of 5
Disney Hotel New York - The Art of Marvel
Avenue Goscinny, Chessy, Seine-et-Marne

Reviews

9.0

Wonderful

Rating 10 - Excellent. 206 out of 305 reviews" "
Rating 8 - Good. 56 out of 305 reviews" "
Rating 6 - Okay. 25 out of 305 reviews" "
Rating 4 - Poor. 7 out of 305 reviews" "
Rating 2 - Terrible. 11 out of 305 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Elva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must for any Marvel fan, from the restaurants / bars to the superhero experience, it is absolutely marvelous. The rooms are spacious and clean. The staff is friendly and helpful. My only complaint and reason I did not give this 5 stars is the late check in of 5:00 p.m. They do hold your items and have them delivered to your room so you can enjoy the parks, but it just seems like an inconvenient check in time if you want to freshen up before heading out. That coupled with a check out at 11:00 a.m. seems like you do not get enough time to enjoy the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean and nice but room abit small
Stayed 2 nights in Mar 2024

6/10 Okay

Rahul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was decent, service and communication between staff was not great. Room was not cleaned at the time we agreed with the hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bharat

Stayed 1 night in Feb 2024

8/10 Good

Kiaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

julien

Stayed 1 night in Dec 2023

8/10 Good

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel , lots to explore and do. The staff were impeccable throughout the stay . Could do with a bit more of a brew kit as supplied mutliple different tea but told id be charged service if i wanted normal tea . However the hotel is perfect location , allows for the magic hour which is really useful. The atomosphere of the hotel really made our trip complete
Stayed 3 nights in Dec 2023

10/10 Excellent

engen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very suitable for people who like heroic movies. Everything was very good. My son celebrated his birthday in the restaurant on the first floor and enjoyed eating birthday cake among everyone's blessings. I personally love Iron Man soap and took a few bars away!

10/10 Excellent

Angel, Altamonte Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! It was defenitely worth the money. The beds were nice and big and comfortable. The rooms were quiet enough. And it was walkable to the disney parks.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tracy

Stayed 3 nights in Aug 2023

6/10 Okay

Linda, Haymarket

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The magic of Disney was quickly taken away when I was asked to open the trunk of car upon arrival. Then there is zero magic or excitement to walk in to a hotel when pushed through a metal detector every time you walk in. Perhaps putting some magic in the arrival like Disney World hotels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Arnaud

Stayed 2 nights in Oct 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfortable and the showers were great. Plus you can’t beat the location.
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvel lovers paradise
A truly amazing hotel for all Marvel fans young and young at heart
Stayed 3 nights in Oct 2023

10/10 Excellent

Emma Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, every member of staff was friendly and welcoming and helpful.
Stayed 3 nights in Oct 2023

6/10 Okay

kelly

Liked: Property conditions & facilities
Disliked: Cleanliness
Expected more...
This was out first visit to Disneyland Paris and my expectations were high, especially for the latest updated hotel. Pros: -Loved the artwork that was everywhere -Skyline bar was very cool with a great hangout vibe -Loved being within walking distance of parks and restaurants/shopping -Cast members at concierge, room service, Manhatten, and Skyline Bar were great -Manhatten room was great from atmosphere, food, and service -Unique Marvel soundtrack Cons -Check-in was a disaster, there was an error with the booking and the cast member a "too bad for you, deal with it" attitude, not great for a 1k per night room. They also needed to charge us extra (only a few euros) and their machine was broken, instead of telling us that they made us think it was our card, then asked for cash, then gave us the wrong change that we caught ourselves. Just messy and not pleasant, and I expected more. -No one could tell us what we had for food packages or tickets. We had different setups for two guests and could only get it resolved by physically going to concierge. -Nothing stays open late in the hotel. At 10pm everyone is trying to get into the skyline bar because nothing else is available. -Room was not clean. The coffee maker was stuck to the counter with some sticky coffee mess, candy was on the floor, and things were not setup (i.e. phone). -Housekeeping were often in the hallways talking really loud and seem unbothered seeing any guests walking by Unfortunately, I woudn't stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Touches
We stayed for two nights and enjoyed every minute of it. The hotel, as you might expect is loaded with Marvel Artwork top to bottom, as well as surprising Marvel touches like at the Skyline Bar. Everything from is first rate.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dominika

Stayed 2 nights in Sep 2023

10/10 Excellent

Jenousha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing! We thoroughly enjoyed our stay. Would definitely recommend it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 go to Disney
Really enjoyed the hotel and only wish I had been able to spend more time there - the kids must have kept us in the Parks for over 12 hours each day. All the staff were exceptionally helpful, it was a very short walk to the Parks and the room was a good size for the four of us.
Stayed 2 nights in Aug 2023

6/10 Okay

Ran, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Abdulaziz

Stayed 2 nights in Aug 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Disney Hotel
Had the best time. Hotel is lovely and clean with great breakfast a choice for all.
Stayed 3 nights in Jul 2023

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was AWESOME! Each floor has a superhero with lots of artwork. Really cool, especially for Marvel fans. We loved the photo experience. The breakfast was easy and great food. When we booked, we weren't sure what was included for tickets and half board. We stayed 2 nights and got 3 days of tickets, but they didn't show up in the Disney app until 10 days before. The half board was totally worth it! It got you breakfast and one other big meal in or out of the parks. Definitely worth the money!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sherin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to the park is a big plus. The room is very clean , the staff is very helpful and friendly. Overall experience is great, I would definitely come again. One thing: the late menu after 10.30 is very limited missing kids friendly items since everyone comes late after 11 after the Disney fireworks show
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Hotel was very nice
Stayed 1 night in Jul 2023

8/10 Good

MISS

Stayed 3 nights in May 2023

2/10 Terrible

Abdel Jalil

Travelled with family and small children
Disliked: Cleanliness, staff & service
This is the second time I’ve been in this hotel. The first time was around 10 years ago. At that time the hotel cleanliness and services were wonderful. I was shocked this time from the dramatic fall of this hotel. They don’t clean rooms on a daily basis unless you make so many requests and complaints and when they finally do, they do not provide the room with the daily supplies that all hotels usually do like water, tea/coffee bags, paper tissue boxes etc. you have to call the reception and complaint in order for them to provide anything. I wouldn’t recommend this hotel to anyone who is taking her/his kids to Disney land. I will definitely use another hotel next time I visit Disney land
Stayed 4 nights in May 2023

10/10 Excellent

NANCY

New and clean. Helpful front desk.
Stayed 1 night in May 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance to parks
Stayed 3 nights in Apr 2023

6/10 Okay

Zarine

Travelled with family and small children
Liked: Staff & service, amenities
This is an incredible experience for any Marvel fan. However it is style over substance: hot stuffy rooms, due to government legislation temperatures don’t go below 19C! Small double beds… difficult to get a good nights sleep. The staff and food are exceptional - do their best where they can but the fundamentals, the basics - sleep and temperature seem to be out of their control!
Stayed 3 nights in Apr 2023

10/10 Excellent

Paula

Stayed 2 nights in Apr 2023

10/10 Excellent

angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Excellent customer service. Excellent food at the downtown restaurant

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service
Worth a visit
Overall a good stay. Great location. All public areas were very impressive but less so in the rooms. Could have done more with the theming rather than just a couple of Marvel pictures on the wall. Mattress ok but not great, tile gap in the bathroom and towel rail hanging off. Few paint chips. Had to request water every day as none put in the room. Shower gel ran out and not replenished. Nothing major and will certainly return, just not as sharp as I would expect (especially as this is not a cheap hotel). Breakfast was good. Ate in the Downtown restaurant twice. Food was impressive for a buffet but disappointed it was exactly the same both nights (and indeed when we had visited last year too). Get to book in to meet superhero (which you can only do as a guest) - nice touch. Staff very freindly. Definitely worth a stay but didn't quite make the mark for the money you pay
Stayed 1 night in Mar 2023

8/10 Good

BRAHIM

Stayed 1 night in Mar 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, the breakfast is delicious, staff are helpful and polite. Couldn’t fault it
Stayed 4 nights in Feb 2023

4/10 Poor

Robin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Previous visits - fast pass included in price, complimentary cocktail, drinks available in lounge without extra charge, characters in hotel at breakfast, characters at dinner in restaurants (Captain Jack), standard water in room not charged on 2nd day of visit. This visit - none of the above. It’s lost it’s magic. There is little to no value paying £1900 a night for empire room and park ticket. It would be more value to stay in a suite downtown in Paris, get a luxury Uber and spend the day at the park. Half the price and more luxury. Plus the Disney premier pass options that are chargeable now £604 for a family of 4 for a day and yet still doesn’t let you go on a ride repeatedly should not be called “ultimate!”
Stayed 2 nights in Feb 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical couple of days at Hotel Marvel
We had a great stay at Hotel Marvel. All staff interactions were pleasant and we made use of the pool, gym and restaurants. It was the closest accommodation to the park and the Magic hour made our day ! Lining up to pass security each time we left the hotel was a little tiresome but understandable.
Stayed 2 nights in Jan 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded rooms is a must
The whole experience was amazing we paid for the upgraded rooms worth every penny
Stayed 2 nights in Jan 2023

10/10 Excellent

Ion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Great location, clean rooms, very friendly people. Pin trading with the staff in the gift shop was great... I got a hard to get Haunted Mansion pin. However, the bed was a bit hard and unyielding, giving me problems when I slept
Stayed 4 nights in Jan 2023

8/10 Good

Mairi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a Disney break, easy walk to the parks. Good theming throughout the hotel if you’re a Marvel fan. Restaurants and bar good, if somewhat pricey but that’s the Disney way!

10/10 Excellent

Albena

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it for Marvel fans young and old
A brilliant hotel sure to enthrall any Marvel fan. The closest hotel to the parks, it’s filled with Marvel art of all kind. I found the bed extremely comfortable and was happy to chill out in the room when the rain hit. The breakfast was great, vegans are well catered for, though be warned, the vegan croissants that are available on request are HUGE!!! Definitely worth a drink or two in the Skyline bar with views over New York to see Spider-Man or Iron Man swing by every now and then.
Stayed 2 nights in Jan 2023

2/10 Terrible

Dr. Daniel William

Stayed 1 night in Jan 2023