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Reviews of Disney Newport Bay Club

4 out of 5
Disney Newport Bay Club
Avenue Robert Schuman, Coupvray, Seine-et-Marne

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Esteban

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my luggage with concierge and they promised to get those in the room , we went to lunch and walk awaiting the room to be ready … when they gave us the room luggage was not there after a few hours I called and no one knew where my stuff was a Seems need maintenance … rooms are old … I got locked in the bathroom because door needs to be fixed , shower head is not well positioned and falling
Stayed 2 nights in Mar 2024

8/10 Good

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

zhen

Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Jo

Travelled with group
Liked: Cleanliness, property conditions & facilities
Handy hotel for staying at Eurodisney. Not so great for solo travellers as ended up having to pay for a room with 2 double beds so paid the same price as if a family stayed in the same room. Single tax! Check in was a bit of a faff and you didn’t get given any information about the hotel. Only realised how easy it’d have been to walk into the park on my final day. Hotel rooms were a bit dated and tired. Coffees and teas didn’t get restocked during stay but asked at the concierge desk and that was sorted quickly.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Rhiannon

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, from the gentlemen who checked us in to everyone else we encountered. The issue was our room was set to 26 degrees centigrade and even with turning off the system and opening the outside door the room would only cool to about 20-21 and was back up to 26 in a couple of hours. Cleaning staff indicated to just turn it off. 26 is crazy to heat a hotel to, from a sleeping and an energy perspective. Beds are comfy and have great duvets- no reason to set heat so high
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Arlene, Murrieta

Disliked: Cleanliness
We came in the room and found empty bottles of water. I didn’t book a room with disability. And our room had it.( book the hotel 5 or 6 months before coming). Disappointed with this hotel and will not book again if ever we visited Paris Disneyland.
Stayed 1 night in Nov 2023

2/10 Terrible

Bryce

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is so badly designed and for a luxury hotel has no amenities zero power outlets by the beds. Don’t expect to plug in medical equipment for sleeping. Beds are TINY double beds. Two adults would struggle in one. Staff were rude and unhelpful. Missed cleaning twice. Don’t stay here all the above and not remotely convient with a 20 min walk to parks. Stay elsewhere or off property and take the train faster.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed here. Great time again. Staff are fantastic.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Tracy Dawn, Walsall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, they make the stay at the hotel very enjoyable. The hotel itself is pleasant and clean (Newport Bay). We had an amazing time in the park and the parade and rides were brilliant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a great location, lovely access to Disney and Disney village, very clean and spacious rooms.
Stayed 2 nights in Oct 2023

6/10 Okay

Steven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location near the Disney parks. But rooms are just OK.
Stayed 2 nights in Oct 2023

6/10 Okay

Elva

Stayed 3 nights in Oct 2023

10/10 Excellent

clair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, lovely location and really pretty.
Stayed 3 nights in Sep 2023

8/10 Good

Noemi, Long Beach

Travelled with family
Liked: Staff & service, amenities
The room was comfortable. The beds and pillows were nice and cozy. The room was clean. It was frustrating that the AC would not work (it seemed to be programmed at a certain temperature and could not be adjusted). The staff was helpful and friendly. The hotel was about a 15 minute walk from the park or there was a shuttle that could take you to the park. It was frustrating that one had to go through security every time entering the hotel. Nevertheless, I would consider staying here again.

8/10 Good

Hannah, Llanelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, simple walk over to the parks but shuttles also put on if needed. Easy transport links to and from hotel. Helpful and friendly staff especially on check-in. Room was clean and fairly spacious but could do with a revamp (e.g. better sockets/usbs, bathroom could be freshened up).
Stayed 1 night in Sep 2023

10/10 Excellent

Godwin

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Aly

Stayed 2 nights in Sep 2023

8/10 Good

Eleni

Stayed 2 nights in Sep 2023

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel and experience, TOO EXPENSIVE
This was our 12th visit to Disneyland Paris, and it was atrocious. We paid €2,400 for 3 nights. This hotel is not the standard of a 4 Star hotel, we, literally had the furthest room from reception, it was s supposedly a room view of the lake (see attached photos). . Air conditioning broken when we arrived, had to make 3 phone calls to get it fixed (remotely) of course. If you are thinking of a trip here, please take our advice and save a load of money, stay in a much newer, better equipped and cleaner hotel outside the park. The food in these hotels have not improved one iota, even since our first trip over 15 years ago, which has to be the most ridiculous thing of all. Dont be tempted by the half/full board option, its not worth it, stick to McDonalds, trust me, it's much better. Will we be back, yes but we will never make the same mistake and stay in this shambles ever again. Hopefully when the staff reading this share my comments, I hope someone takes notice.
View of the lake
Can't see the room for the trees
Stayed 3 nights in Aug 2023

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice hotel
Easy to check in before 3pm and somewhere to leave luggage while we went to the park. Never received a text to tell me the room was ready and when we went to reception he had to allocate a room and this was well past 3pm so this obviously hadn’t been sorted. The room was spacious with 2 comfy double beds, bathroom was clean. Had complimentary water and lots of different coffee and tea options. We ordered a room service breakfast which was delivered on time and was really nice. Negatives would be the wifi- I tried to connect and it just wasn’t working. Not the end of the world as I could hotspot off my phone but I did expect better from Disney considering how much you pay for a room. The air conditioner wasn’t working so it was a little warm but luckily it wasn’t boiling hot outside. The only other disappointing thing was in the morning we decided to relax before we traveled back so stayed until check out time and we had 4 attempts by housekeeping to get into our room to clean which was annoying when we had paid until 11am and we were well within that time- you felt a bit like they were forcing you out of the room. The hotel overall is nice and you can easily walk out of the back and into Disney village and get to the parks.
Stayed 1 night in Aug 2023

8/10 Good

Ramatu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For a Disney hotel it didn’t give any Disney vibes! No character visit either
Stayed 2 nights in Aug 2023

8/10 Good

nathan

Travelled with family
Liked: Staff & service, room comfort
A Fine Place To Stay -- With Some Drawbacks
The good: location (close to parks), beautiful exterior, nice gift shop, friendly staff at front desk. The bad: housekeeping banging on our door TWELVE TIMES between 8 am and 10 am on the day of checkout (checkout isn't until 11 am!), even though we answered each time they knocked saying we would be out at 11 am. Also bad: the rooms are BADLY in need of refurbishment. They are really out of date and showing their age. Otherwise, the room was fine. Nothing good. Nothing bad. A place to sleep. But for this price, it should be better than this. Disney really needs to shut this place down for a lengthy refurbishment.
Stayed 4 nights in Aug 2023

10/10 Excellent

suad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Aug 2023

10/10 Excellent

Ella Elisheva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Pak Nin, Vancouver

Travelled with family
Disliked: Amenities, property conditions & facilities
We came to the hotel expecting a 4 star hotel but ended up experiencing a 2 star hotel. To start, we checked in a room where someone smoked. When we asked for a room change, they told us the hotel is fully booked and refused to make a change. It was only after 2 esclations that we were able to get another room. The rooms are old with limited amenities. The air conditioner barely cools the room. The only toiletary provided is a bar of soap and a little bit of shampoo. The bathroom looks likes its from the 80s. Then the next day, when they cleaned the room, they did not even provide any new soap or facial tissue. On top of this, the staff is poorly trained and overly worked. The cleaner does not even know what the standard check out time is. Overall a terrible experience.
Stayed 4 nights in Aug 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Zahra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Olisa- Aseme

Disliked: Staff & service, property conditions & facilities
Consumables were economised. Toiletries were not provided beyond the first day of check-in.
Stayed 3 nights in Jul 2023

8/10 Good

Rameez

Liked: Cleanliness, property conditions & facilities
A very magical place for the kids!
Stayed 1 night in Jul 2023

6/10 Okay

Tina

Travelled with family
Liked: Staff & service
Stayed here for 4 nights to go to Disney Paris. It’s very close to the parks, probably a 10ish minute walk. They due provide a shuttle as well. The room was small with two full size beds. It looked tired, the curtains were broken, the toilet broke and the air conditioning did not feel like it worked. But, they sent someone immediately to fix the a/c and the toilet. I would stay again for the closeness to the parks.
Stayed 4 nights in Jul 2023

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Average
Restaurant options and food was average. No lunch options. No coffee before 7am. Water and coffee does not get refilled in rooms. Rooms are small. For the price i will not come back
Stayed 4 nights in Jul 2023

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for spending a few days at Disneyland Paris. The kids particularly enjoyed the pool.
Stayed 4 nights in Jun 2023

2/10 Terrible

Eduardo, Sunny Isles

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I always stayed in Orlando Disney’s hotels and almost 10 years ago we spent a wonderful time in Disneyland hotel in Paris. This time as Disneyland Hotel was closed due to renovations we stayed in Newport Bay. I didn’t know how horrible this hotel was. First when you arrive they have to scan all your bags and even Babur have to got thru x rays machines as in airports. The security personnel is very rude and scaring. the hotel personnel is also extremely unpleasant and rude. On top of everything the hotel is extremely old and they don’t have the minimum cleaning procedures ! The room was dirty , full of dust, the bathroom is so discussing that I was afraid my kids would get some skin infection… I paid more than $600 a night for 3 rooms and had the worst experience ever. Run away of this hotel
Stayed 5 nights in Jul 2023

10/10 Excellent

Catherine Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean hotel. Lovely friendly staff. Easy 10min walk to the Disney Village and a little extra to the parks. Highly recommend. Would definitely stay again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Kalpesh

Stayed 2 nights in Jun 2023

10/10 Excellent

Joseph, Toluca Lake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The rooms are nice, though the bathrooms are a bit dated.
Stayed 2 nights in May 2023

6/10 Okay

SHAWNA

Travelled with family
Disliked: Staff & service, property conditions & facilities
The Newport Bay is a grand hotel. On arrival staff watched us struggle with our luggage but did not offer assistance, no porters or valets to assist. The theming is cute, cruise ship like, but the hallways are small, narrow, and long. The carpet is very thick so made it very difficult to transport our luggage the four long hallways to our room . We had to walk for quite a while to get to our room. The rooms are outdated, small, and very stuffy. The AC does not work, and if it does turn on it does not work well. Bottled water is never replaced, our face cloths were taken on day 2 and not replaced. There is no mini fridge to keep drinks cold and plug ins are very hard to find as the room has very minimal plugs. The bed is comfy and the comforter is like a dream. The lobby was always crowded, hot, and stuffy. It is a very small central space in comparison to the size of the hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked a mini refrigerator to have cold drinks in the room
Stayed 1 night in Jun 2023

8/10 Good

Lama

Disliked: Cleanliness
The location and concept is great. However, they can improve the cleanliness of the rooms. Also some rooms are very very far from the elevators.
Stayed 2 nights in Jun 2023

2/10 Terrible

Reid

Stayed 3 nights in Jun 2023

6/10 Okay

Melanie

Travelled with family
Disliked: Staff & service
Most comfortable bed of my 2 plus week vacation but the air conditioning was broken in the room and the Cast didn’t seem to care.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in an excellent location right next to the Disneyland attractions.
Stayed 2 nights in May 2023

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness
Not Up to Disney Standards
Hotel seemed run down. The distance from the lobby to my room was ridiculous…I videotaped all 2 minutes and 43 seconds of it. No ATM in a tourist hotel. When I arrived in my room when I checked in, there was an empty water bottle on the counter in the bathroom. The next day when I came back to my room after housekeeping had cleaned my room, it was still there.
Stayed 2 nights in May 2023

10/10 Excellent

Andrew, Croydon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having arrived very late in the evening / early morning, due to several flight delays, the reception staff were very helpful and appreciated our long journey to get there. The hotel was convenient to walk to the parks and the train station to travel to Paris and back. The room was very comfortable and all services provided. Would recommend it as a wonderful place to stay.
Stayed 3 nights in May 2023