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Reviews of La Clef Champs-Élysées Paris by The Crest Collection

5 out of 5
La Clef Champs-Élysées Paris by The Crest Collection
46, Rue de Bassano, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 232 reviews" "
Rating 8 - Good. 36 out of 232 reviews" "
Rating 6 - Okay. 12 out of 232 reviews" "
Rating 4 - Poor. 14 out of 232 reviews" "
Rating 2 - Terrible. 9 out of 232 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent location, nice rooms and friendly staff.
Stayed 2 nights in Jan 2024
Response from Léo on 7 Feb 2024
Hello Marc,Your kind words truly warm our hearts. It's wonderful to know you appreciated our excellent location, enjoyed the comfort of our rooms, and experienced the friendliness of our staff.If there are any personal touches or specific moments that made your stay memorable, we'd love to hear more. Your feedback is invaluable, and we're eager to create more special moments for you during your next visit.Looking forward to hosting you again for another delightful experience.Warm regards,Léo TruchetGuest Relations CoordinatorLa Clef Champs Elysées

2/10 Terrible

Brian

Stayed 1 night in Oct 2023
Response from Céline - Front Office Manager on 23 Oct 2023
Dear Brian ; We regret to learn that we could not reach your expectation during your stay. We hope you will give us another opportunity to improve your stay experience in the near future. Kind regards

10/10 Excellent

YOHANN

Stayed 1 night in Oct 2023
Response from Caroline on 10 Oct 2023
Dear Yohann, Thank you for your positive feedback! Kind regardsLa Clef Champs Elysées

4/10 Poor

CHRISTINE

Stayed 1 night in Oct 2023
Response from Caroline on 10 Oct 2023
Dear Christine, We regret to learn that your stay did not meet your expectations. We will try to do better next time. Kind regards, La Clef Champs Elysées

6/10 Okay

sabrina

Stayed 2 nights in Sep 2023
Response from Céline on 3 Oct 2023
Dear Sabrina Thank you so much for sharing your feedback. Our greatest commitment is to maintain the quality of service, especially in this particular period, to deserve your trust again and again. We would be delighted to welcome you back in the near future. Yours sincerely

4/10 Poor

Paul, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location is good, and the rooms are fine. That’s the end of the positives. The staff is unhelpful, the “room service” was embarrassing (literally heated up food in glass pots), there is no concierge service (we asked them to book multiple restaurants and they either told us to do it ourselves or didn’t respond at all to emails), and the management doesn’t care to assist. To top it off, we had a flight cancelled and had to arrive two days late. Management was intransigent about the “no cancellations” policy and charged us fully for those two days. We would not recommend this hotel to anyone looking for 5 star service. It’s not even 2 stars. Dreadful.
Stayed 9 nights in Aug 2023
Response from Céline on 16 Sept 2023
Dear Paul, Thank you for taking your time to answer our Guest Satisfaction Survey.I was very sorry to hear about your disappointment with your stay at La Clef Champs Elysées and that we could not provide the service you would expect from us.I assure you that this does not reflets the service we offer to our valued guests, and I hope this experience will remain in the past.With regards to our staff, please accept my sincerest apologies. I will personally transfer your remarks and ensure that they receive the necessary guidance about the concierge service to perform a much better role moving forward to avoid a recurrence of this incident.Regarding room service offer, the jars are made by well-known French chefs. We regret that this offer didn’t meet your expectations.About your flight cancellation, unfortunately it goes beyond our scope of decision. However, we did agree to change your arrival date even knowing it was a non-amendable booking.I know we cannot change the past and that we will have another opportunity to improve your stay experience in the future.Please contact me personally on your next trip to Paris, I will be more than pleased to take care of your reservation.Your sincerely,

10/10 Excellent

Todd

Stayed 4 nights in Jul 2023
Response from Celine | Front office manager on 16 Sept 2023
Dear Paul!Thank you for taking your time to answer our guest satisfaction survey.I was very sorry to hear about your disappointment with your stay at La Clef Champs Elysées and that we could not provide the service you would expect from us.I assure you that this does not reflets the service we offer to our valued guests and I hope this experience will remain in the past.Regarding room service offer, the jars are made by well-known French chefs. We regret that this offer didn’t meet your expectations.About the no- cancellations, unfortunately it goes beyond our scope of decision respecting the policy and terms of booking.I know we cannot change the past and that we will have another opportunity to improve your stay experience in the near future.Please contact me personally on your next trip to Paris, I will be more than pleased to take care of your reservation.Yours sincerely

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Céline / Front Office Manager on 17 Aug 2023
Dear Doris, Thank you very much for your feedback ! We wish you enjoy your stay withs us and have a great day in Paris.

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Céline - Front Office Manager on 17 Aug 2023
Dear Frank, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wai Yin

Stayed 4 nights in Jul 2023
Response from Adrien on 26 Jul 2023
Thank you Wai Yin for this nice score!

10/10 Excellent

Ange

Stayed 9 nights in Jun 2023
Response from Céline - Front office Manager on 17 Aug 2023
Dear Ange, Thank you very much for your stay and your kind reviews for us ! We wish you a pleasant stay. Best Regards,

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would absolutely stay again. Centrally located just off the Champs-Élysées, close to everything. The staff here were exceptional, friendly, knowledgeable and courteous. The hotel is impeccably clean, modern and rooms are beautifully finished with every detail taken care of.
Stayed 3 nights in Jul 2023
Response from Adrien on 26 Jul 2023
Dear Natalie, Thank you for taking the time to write your feedback, we are glad you had an enjoyable stay with us.We look forward to welcome you back!Kind regards,

10/10 Excellent

Yue

Stayed 4 nights in Jun 2023
Response from Céline / Front Office Manager on 16 Sept 2023
Dear Yue, We would like to thank you very much for your wonderful reviews regarding your stay in our hotel La Clef Champs-Elysées. We are really glad to hear that you appreciated our hotel, spacious room and its location. Our team hope that we can welcome you really soon in the next future. Best Regards,

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel
Stayed 3 nights in May 2023
Response from Adrien on 11 Jul 2023
muchas gracias Gabrielesperamos volver a acogerle nuevamente!

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Adrien on 11 Jul 2023
Thank you Neha!We look forward to welcome you back!

10/10 Excellent

Lannette

Stayed 1 night in May 2023
Response from Adrien on 11 Jul 2023
Thank you Lannette, We hope to see you soon!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal.
Stayed 2 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Thank you Christine, Glad you like the location !

10/10 Excellent

Mahi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of everything
Stayed 6 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Thank you Mahi, we are glad you enjoyed your stay!

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, very clean, fantastically quiet considering the proximity to Champs Elysees, and the staff were very friendly and tried to help where they could. Aside from the bedrooms, which are high-end, there are no other facilities at the hotel, and the small bar is shared with the restaurant which means it is always full
Stayed 3 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Dear Neil,We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Kind regards

8/10 Good

YAN HO

Stayed 4 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Thank you Yan Ho!

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Paris
This Hotel was recently renovated to perfection, the location is amazing just a 2 min walk to champs elysees and minutes from Arc De Triomphe. Everybody is extremely professional and pleasant and it was a joy to stay there. We Highly recommend it.
Stayed 6 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Dear Amir,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again soon. Kind regards,

4/10 Poor

Oriana

Stayed 3 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Dear Oriana We are very sorry to learn your disappointment. We hope you will give us another opportunity to improve your stay experience in the near future.Kind regards,

8/10 Good

Dennis Chi Mo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Thank you Dennis Chi Mo, we are glad you enjoyed our location!

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Adrien on 11 Jul 2023
Thank you Katy!

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Wardrobes and lights
There were two wardrobes in our room, there were internal lights that never went off. So at night time, when you wanted to block out the lights, these lights kept you awake. However, my husband climbed inside the wardrobes and stuffed them with pillows and clothes to smother the lighting and make the room darker and better for sleep. We did tell the staff about this a few times; they said each time there were going to sort out the problem and they didn't. I think someone should have communicated back to us that there was nothing they could do about the lights in the bedroom. We asked if they could turn the lights off or remove a battery.
Stayed 3 nights in Mar 2023
Response from Adrien on 11 Jul 2023
Dear Oriana We are glad that you had an enjoyable stay. but at the same time I'm sorry to learn the issue with the lights and the way we managed it, please be assured that is an isolated case.We hope you will give us another opportunity to improve your stay experience in the near future.Kind regards,

10/10 Excellent

Ioanna, Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, excellent and friendly staff.
Stayed 7 nights in Mar 2023
Response from Adrien on 11 Jul 2023
Thank you Loanna, glad you enjoyed your stay, we hope to see you back!

10/10 Excellent

KUO HUA

Stayed 10 nights in Mar 2023
Response from Adrien on 11 Jul 2023
Thank you Kuo Hua!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Adrien on 11 Jul 2023
Thank you Simon !

10/10 Excellent

Nevzat

Stayed 2 nights in Feb 2023
Response from Alexis E., Front Office Manager on 9 Mar 2023
Dear Nevzat,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okay

STEPHANE

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
PERSONNEL TRÈS DÉSAGRÉABLE SERVICE INADAPTÉ CHAMBRE NETTOYÉE À 19H MÉNAGE APPROXIMATIF
Stayed 2 nights in Feb 2023
Response from Alexis E., Front Office Manager on 9 Mar 2023
Cher Stéphane,Merci d'avoir partagé votre expérience. Nous sommes navrés d'apprendre que notre service vous ait semblé inadapté, tout autant que votre langage et votre attitude envers notre personnel. Une attitude que nous ne pouvons cautionner. Le ménage ne peut, effectivement, être fait qu'à 19h00 lorsque vous occupez votre chambre et que le panneau "Ne pas déranger" est pendu à la poignée de votre porte. Nous tenons, bien entendu à vous présenter nos excuses pour le strict respect de vos consignes et, par la même occasion, du protocole hôtelier. Sachez enfin, cher Stéphane, que si vous rappeler ces choses rend notre personnel désagréable, nous l'assumons parfairement bien que nous regrettons très sincèrement que votre expérience n'ait été à la hauteur de vos attentes.Cordialement,

4/10 Poor

Danielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
For the price we were paying we expected exceptional customer service. After complaining about a fault in our two single beds that kept moving because they were on wheels and a smell coming from the vent in my room the lady at reception asked me very rudely what do you expect me to do about it. I told her that she needs to send maintenance up to the room. We arrived early for check in and asked if there were any facilities in the hotel that we can stay to enjoy in the hotel in the meantime. The lady told us that we could use the toilet. It turns out there was a restaurant which was closed at the time, a gym and a seating area. I would have expected someone to atleast be on the bar as this was 1pm. The TV was not a smart TV so we could not enjoy that. The lighting in the room was poor for a room that size, it constantly felt dark no matter how wide open the curtains were and lights switched on. This hotel was not value for money at all. The customer service was really poor. I also asked the lady at reception for a double bed and she said she only had two singles, even though we requested a double when we booked. Only later to find out from the cleaning lady that she could merge the two beds together. We had an unpleasant sleep the first two nights and it could have been fixed straight away if the lady at reception was not so uninterested.
Stayed 3 nights in Jan 2023
Response from Adrien on 11 Jul 2023
Dear Danielle,I'm sorry to learn your disappointment with your stay, I would like to apologize as we failed to meet your expectation in many aspect of your stay, since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in these areas.Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.Kind regards,

8/10 Good

TONCI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Alexis E., Front Office Manager on 9 Mar 2023
Dear Tonci,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okay

Abdulaziz

Disliked: Amenities, property conditions & facilities
Rooms to small
Stayed 4 nights in Feb 2023
Response from Noelia Marin | Guest Relation Coordinator on 9 Feb 2023
Thank you very much for your stay with us and your feedback. We regret to learn that we could not reach your expectation during your stay. We have differents categories and different sizes of room. Will be a pleasure give you recommendations on your next stay.

10/10 Excellent

LAURA

Stayed 8 nights in Jan 2023
Response from Noelia Marin | Guest Relation Coordinator on 9 Feb 2023
Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Alexis E., Front Office Manager on 9 Mar 2023
Dear Kevin,Thank you for sharing your feedback.We are delighted to hear that your stay was enjoyable and truly look forward to welcoming you back in the near future.Yours sincerely,

10/10 Excellent

Fatima

Stayed 3 nights in Jan 2023
Response from Noelia Marin | Guest Relation Coordinator on 15 Jan 2023
We are pleased to read you enjoyed staying with us! Our everyday goal is to satisfy our guests and it’s a huge reward to read you. We hope to welcome you soon again. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent hotel - modern and clean
Stayed 1 night in Jan 2023
Response from Atef Jemili | Guest Relations Coordinator on 11 Jan 2023
Dear guest,We are pleased to read you enjoyed staying with us, and we hope to welcome you soon again, Kind regards

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many great perks to this property. 1) great staff- informative and provided great hospitality; 2) great location- conveniently located to Champs Elysées and to Eiffel Tour but without the noise and hustle and bustle of being in a touristy area; 3) cleanliness- clean property and prompt room service
Response from Noelia Marin | Guest Relation Coordinator on 15 Jan 2023
It is a pleasure to read that your stay with us met all your expectations. Our everyday goal is to satisfy our guests and it’s a huge reward to read you. We hope to welcome you soon again. Best Regards,

6/10 Okay

Maria

Response from Adrien on 11 Jul 2023
Dear Maria,I'm sorry to learn your disappointment with your stay,Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.Kind regards,

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is amazingly decorated with detailed and impeccable taste. The comfort is perfect . I keep going in this hotel and will continue to go there while I am in Paris
Response from Phanit l Guest Relations on 18 Dec 2022
Dear Audrey, Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards,

10/10 Excellent

Shoshana

Stayed 4 nights in Dec 2022
Response from Phanit l Guest Relations on 18 Dec 2022
Dear Shoshana, Thank you very much for your excellent feedback regarding your stay with us. Your message has been shared with our team and they are so glad to learn that we could reach your expectations. We hope that we could welcome you back again soon to Paris. Best Regards, Phanit Guest Relations

10/10 Excellent

Peter

Stayed 2 nights in Dec 2022
Response from Adrien on 11 Jul 2023
Thank you Peter!

10/10 Excellent

david

Stayed 4 nights in Nov 2022
Response from Adrien on 11 Jul 2023
Thank you David!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La clef is the best!!
This hotel was 5 stars amazing!! The whole team was so kind and the hotel was super clean and fresh!! My wife like to cook and the room we had a stove top and great view :) thank you again to the entire La clef team
Stayed 4 nights in Nov 2022
Response from Phanit l Guest Relations on 21 Nov 2022
Dear Evan, Thank you very much for your kind reviews regarding your stay with us. We are very happy to learn that we have reached your expectation ! Looking forward to welcoming you again soon in Paris. Best Regards,

10/10 Excellent

joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great view
Stayed 4 nights in Oct 2022
Response from Phanit K. l Guest Relations on 1 Nov 2022
Dear Joel, Thank you very much for your great feedback ! Our team hope that we will welcome you back again soon to our Parisian Home.Best Regards,

8/10 Good

Ehouman Ulrich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. Nothing amazing but nothing bad.
Stayed 4 nights in Sep 2022
Response from Phanit l Guest Relations on 11 Oct 2022
Dear Mr. Ulrich,Thank you very much for your stay and your nice feedback regarding your experience with us. Our team hope that we could welcome you back soon to our Parisian Home.Best Regards,

10/10 Excellent

George, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great staff, good service.
Stayed 6 nights in Sep 2022
Response from Phanit l Guest Relations on 3 Oct 2022
Dear George,Thank you very much for your kind review regarding your stay with us. We hope that we could welcome you back soon in Paris.Best Regards,PhanitGuest Relation

10/10 Excellent

George, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent except the staff failed to give me a wake up call on the two occasions I requested one. Need directions for the washer and dryer in English. Need better quality tissues.
Stayed 10 nights in Sep 2022
Response from Alexis E., Front Office Manager on 22 Sept 2022
Dear George, Thank you for your feedback.We are truly sorry to hear that and will do our utmost during your next visit to serve you better. Yours sincerely,

10/10 Excellent

jenna

Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel!
Stayed 5 nights in Sep 2022
Response from Atef Jemili on 10 Sept 2022
Dear Jenna,Warm greetings from La Clef Champs-Elysées Paris!We thank you for sharing your experience. And we will be delighted to welcome you soon, in our parisian Home.Best regards.Atef Jemili Guest Relations

10/10 Excellent

Magdalena

Stayed 3 nights in Jul 2022
Response from Alexis E., Front Office Manager on 2 Aug 2022
Dear Magdalena, Thank you so much for sharing your feedback. We are delighted to hear that your stay was enjoyable and can't wait to welcome you again in the near future. Yours sincerely,