Classic Room

Reviews of Le Rocroy Hotel Paris Gare du Nord

4 out of 5
Le Rocroy Hotel Paris Gare du Nord
13, Rue de Rocroy, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 349 out of 1001 reviews" "
Rating 8 - Good. 458 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just fine. The room was quite small, but that is to be expected in this price range in Paris. Staff were fine. Breakfast reasonable for the price. I would go back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Bryn

Travelled with partner
Liked: Amenities
The staff were extremely helpful and very knowledgeable about the area. Every reception staff were friendly and kind. The room was clean and comfortable, it had everything we needed. The location was perfect- right around the corner from 3 different metro lines. Still within Paris and accessible to all the major destinations, but in a unique and quiet neighborhood with character.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is conveniently located a few minutes walk to the Eurostar. The staff were very friendly, welcoming and helpful.. The extras provided such as, mancure, shoe mit and even the bathroom products were much better quality. I highly recommend staying there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic, reasonably priced hotel. Very close to metro stations and walking distance from nice restaurants. The staff were very kind and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff and location! Recommended!
Fantastic stay at Le Rocroy! The front desk was exceptionally nice and accommodating. They really stood out from all the other stays on our trip. The hotel was quaint, clean, and friendly. There is a small elevator/lift (large enough for two people or one with luggage) and there is a stationary bike, elliptical, and treadmill in the basement. The breakfast provided a good selection for us and our 3-and 6-year-old. The room was very neat and clean. Being paranoid about bedbugs in Paris, we searched for signs before settling in and found none. They provided basic toiletries, robes, and slippers. The room was compact (as expected in metropolitan Europe) but easy to move around with 4 of us. Easy walking distance from the Gare du Nord train station (we took the Eurostar from London) but removed enough that there was no overflow of the type of crowds you find at big train stations. It was easy for us to walk to both the Poissonnière metro stop and the Basilica of Sacré-Cœur. Highly recommended stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Pedro Haro

Stayed 4 nights in Nov 2023

10/10 Excellent

G

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our stay - we wanted to be close to Gare du Nord for an early departure. Metro Poisonniere was also very useful to get around town whilst avoiding the large station. Location was quiet. Did not try breakfast. Ample local restaurants.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed at Le Rocroy during our final night in Paris. The hotel quick walk to the train station to catch the airport train first thing in the morning. We hard a warm reception and our stay comfortablewith a nice shower and quiet room. The breakfast was very good as well. A great place to stay near Gare Nord in Paris.
Stayed 1 night in Nov 2023

8/10 Good

Sari

Stayed 3 nights in Nov 2023
Response from Laure on 18 Nov 2023
Dear Sari,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay And Would Definitely Book Again
Hotel was located very close to Gare Du Nord station linking directly to CDG airport. The Metro station also made it ideal for heading into the city. Staff were extremely friendly and professional and standard room was ideal for a short stay. Never encountered any issues and would definitely book again if returning to the city
Stayed 4 nights in Nov 2023
Response from Laure on 11 Nov 2023
Dear James,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel vlose to Gard De Nord
Stayed 2 nights in Oct 2023
Response from Laure on 11 Nov 2023
Dear Susan,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

8/10 Good

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Laure on 3 Nov 2023
Dear Kyra,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night at the Rocroy and we liked this hotel very much. This hotel is located walking distance from the Gare de Nord and the Gare de l'Est, very convenient when arriving from the airport by RER train. The staff was very friendly and helpful. The room was clean, quiet and comfortable. This is a great hotel choice when arriving in Paris.
Stayed 1 night in Oct 2023
Response from Alix on 31 Oct 2023
Thank you for your comment, we are very happy that you enjoyed your stay and hope to see you again!

10/10 Excellent

wael

Liked: Property conditions & facilities, room comfort
Nice
I enjoyed my stay at the hotel and its only a street away from gare de nord the train station. What makes it a good location the metro access is just across the street. The room was comfy and i loved the bathroom. The receptionist people were very nice. What i didn't like is the breakfast variety i went to have mine at 9:10 and i found that most of the food in breakfast were finished and they didn't refill which didn't bother me alone but others as well.
Stayed 1 night in Oct 2023
Response from Laure on 21 Oct 2023
Dear Wael,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We are sorry to read that you found that the breakfast did not meet your expectations, but we thank you for this comment has we will now be able to adjust the buffet. We hope to make the necessary adjustments in the meanwhile, so your next trip in Paris is a real success.We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

HEIDI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was 2-3 blocks away fro gare du nord which is convenient. Closed to restaurants and shopping. Hotel is very clean. Rooms are good size ( very Parisian size) and renovated. bathroom is big and nice shower. Breakfast is 10 Euro per person, per day which is worth it. I highly recommend this hotel. I felt safe walking around at night.
Stayed 2 nights in Oct 2023
Response from Laure on 15 Oct 2023
Dear Heidi,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and clean
The room was very clean, decorated art deco style and very cool, aircon very efficient.
Stayed 2 nights in Oct 2023
Response from Alix on 10 Oct 2023
Thank you very much, we are happy that you enjoyed your stay at our hotel.

10/10 Excellent

Corie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay after having to leave a previous hotel due to terrible state of it. Staff were accommodating and made us feel welcome.
Stayed 1 night in Sep 2023
Response from Laure on 23 Sept 2023
Dear Corie,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

8/10 Good

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It said hotel and spa and the spa wasn’t available/ working
Stayed 2 nights in Sep 2023
Response from Laure on 23 Sept 2023
Dear Desmond,Thank you very much for taking the time to write us a review.Our spa is indeed currently under renovation at the moment; it is a necessary task in order to ensure that our guests will have the best experience in the near future. We apologise for the inconvenience caused, and hope to welcome you again soon.Kind regards,LaureReceptionist

6/10 Okay

SYED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but .. :(
Due to some unfortunate & unexpected circumstances we stayed 2 nights out of booked 3 nights, checked in a day later, but after explaining the situation and multiple requests of refund to all channels we didn’t got one night refund. That is so sad!
Stayed 3 nights in Aug 2023
Response from Laure on 16 Sept 2023
Dear Syed,Thank you for taking the time to review our hotel.We regret to hear that you couldn't get a refund. Your comments are very important to us and we will take all necessary actions to further improve service. We do hope to have the opportunity to welcome you again for a future Parisian stay and give you full satisfaction.Best regards,LaureReceptionist

8/10 Good

Anca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roxana, the lady in charge of breakfast was great, very helpful; close to the train station and clean
Stayed 2 nights in Sep 2023
Response from Alex on 11 Sept 2023
Bonjour, Thank you for your positive review and the good rating! We're thrilled to hear that you had a pleasant stay at our hotel. We're especially grateful for your special mention of Roxana; she will be commended for sure for her exceptional service. Your feedback encourages us to continue providing a high standard of hospitality. We're glad you found our proximity to the train station and cleanliness to your satisfaction. We look forward to welcoming you back in the future!

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very close to to Gard de Nord. Rooms are spacious and lovely.
Stayed 4 nights in Sep 2023
Response from Alex, on 11 Sept 2023
Dear Juan Carlos, Thank you for your top rating and lovely feedback! We're delighted to hear that you had a wonderful experience at our hotel. Being close to Gare du Nord and offering spacious and lovely rooms is something we take pride in. Your satisfaction is our ultimate goal, and we look forward to hosting you again on your next visit.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alex on 8 Sept 2023
Bonjour Jillian, Thank you so much for your top rating and the excellent feedback! We're thrilled to hear that you had such a fantastic experience during your stay. Providing exceptional service and ensuring our guests have a wonderful time is our top priority, and it's incredibly rewarding to know that we met your expectations. We can't wait to welcome you back for another excellent stay in the future!

10/10 Excellent

Sanyu

Stayed 3 nights in Sep 2023
Response from Laure on 30 Sept 2023
Dear Sanyu,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Raymund, Nutley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay.
Stayed 3 nights in Sep 2023
Response from Alex on 8 Sept 2023
Bonjour Raymund , Thank you for the top rating! We're delighted to hear that you thoroughly enjoyed your stay with us. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close (only few minute walk) to train station for going to/from London to Paris on chunnel. Near Metro station for getting into Paris, also direct train to CDG airport. Room was clean and spacious by Paris standards. Good bathroom, shower had great water pressure. Great value. Would definitely recommend.
Stayed 2 nights in Aug 2023
Response from Alex on 8 Sept 2023
Bonjour Jordan, Thank you so much for your top ratings and wonderful feedback! We're thrilled to know that you found our hotel's location convenient for your travel needs, especially being so close to the train station and the metro for easy access to Paris and the direct train to CDG airport. It's fantastic to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the excellent water pressure in the shower. Providing great value to our guests is important to us, and your recommendation means a lot. We look forward to welcoming you back on your next visit to Paris!

8/10 Good

Dorcas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staffs were very kind. Though it was a bit noisy around the area, I still enjoyed my stay. Overall, I will recommend going there.
Stayed 4 nights in Aug 2023
Response from Laure on 2 Sept 2023
Dear Dorcas,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and tidy
Stayed 2 nights in Aug 2023
Response from Alex on 8 Sept 2023
Bonjour Lynne, Thank you for your kind words and the best rating! We're delighted to hear that you had a very nice stay at our hotel and that you found it clean and tidy. Guest satisfaction is our top priority, and your feedback encourages us to maintain our high standards. We hope to have the pleasure of hosting you again in the future for another wonderful experience.

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Laure on 27 Aug 2023
Dear Luke,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le Rocroy

8/10 Good

Afrah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Afrah,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le RocroyCher.ère Afrah,C’était un plaisir de vous accueillir à l’Hôtel Le Rocroy lors de votre récent séjour à Paris.Nous vous remercions sincèrement d’avoir pris le temps de noter votre séjour et il semblerait que vous l’avez apprécié !Nous avons vraiment hâte de vous accueillir à nouveau à l’Hôtel Le Rocroy, et merci encore pour ce super commentaire !Cordialement,La RéceptionL’Equipe de l’Hôtel Le Rocroy

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location - close to major subway stations like Gare du L’est and Gare du Nord - as well as lovely neighborhoods like Montmarte. Nice staff. Loved the plentiful, gratis coffee/teas/water and croissants.
Stayed 3 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Leah,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,The Front Desk TeamHôtel Le Rocroy

2/10 Terrible

Shek Man

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Shek Man,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We already have considered and analyzed your esteemed feedback and have noticed with concern your comments. The entire team already took action so you will never have these experiences again while staying with us.If you would be willing to give us a chance to turn your experience around; it would be such a pleasure to personally welcome you back in better conditions.Warm regardsThe Front Desk TeamHôtel Le RocroyCher.ère Shek Man,Nous vous remercions d’avoir pris le temps de partager votre ressenti. Nous vous présentons nos sincères excuses pour la mauvaise expérience que vous avez vécue au sein de notre établissement. Nous avons bien pris note des améliorations que vous souhaitez voir apparaître dans notre hôtel afin de faire de votre prochain séjour, un succès. Nous tentons jour après jour d’améliorer notre hôtel afin de satisfaire l’ensemble de nos convives. Ainsi, votre commentaire est très précieux pour nous et nous vous en remercions.En espérant, pouvoir regagner votre confiance et vous accueillir à nouveau afin de vous faire vivre un séjour bien plus agréable. Cordialement,Laure

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Jose,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le RocroyCher Jose,C’était un plaisir de vous accueillir à l’Hôtel Le Rocroy lors de votre récent séjour à Paris.Nous vous remercions sincèrement d’avoir pris le temps de noter votre séjour et il semblerait que vous l’avez apprécié !Nous avons vraiment hâte de vous accueillir à nouveau à l’Hôtel Le Rocroy, et merci encore pour ce super commentaire !Cordialement,La RéceptionL’Equipe de l’Hôtel Le Rocroy

6/10 Okay

James

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Fire alarm ringing both days, without apparently reason, no one from staff team to give any explanation or orientation, if it was fire alarm test, you should send any communication fro the guests.
Stayed 2 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear James,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We already have considered and analyzed your esteemed feedback and have noticed with concern your comments. The entire team already took action so you will never have these experiences again while staying with us.If you would be willing to give us a chance to turn your experience around; it would be such a pleasure to personally welcome you back in better conditions.Warm regardsThe Front Desk TeamHôtel Le Rocroy

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again. Close to transportation and and easy access to the train for the airport.
Stayed 5 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear David,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,The Front Desk TeamHôtel Le Rocroy

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Room was bigger than expected and the bathroom was spacious. Very clean. Very friendly staff and a 5 min walk to the Gare du Nord station. Not sure how safe the area is but I had no problems with the hotel
Stayed 4 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Katie,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests We were pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,The Front Desk TeamHôtel Le Rocroy

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extraordinarily welcoming and helpful. My request for a quiet room was immediately granted. Rooms are small but to be expected. Clean rooms, shampoo, conditioner, soaps, body cream provided. Nice pillows and sheets. The sliding door to bathroom is is difficult to close and open. Hallways are narrow and there is very little privacy because you can hear everything. Breakfast offered an excellent variety of food choices, free coffee/tea always available. Hotels seems newlyish renovated. Close to lots of places of interest, 3 min walk from gare du nord. I give 9/10 only because of the sliding door. A very loud alarm did go off for about ten minutes but hotel resolved as quickly as possible.
Stayed 1 night in Aug 2023
Response from alex on 18 Aug 2023
Dear Christina,taff was extraordinarily welcoming and helpful. My request for a quiet room was immediately granted. Rooms are small but to be expected. Clean rooms, shampoo, conditioner, soaps, body cream provided. Nice pillows and sheets. The sliding door to bathroom is is difficult to close and open. Hallways are narrow and there is very little privacy because you can hear everything. Breakfast offered an excellent variety of food choices, free coffee/tea always available. Hotels seems newlyish renovated. Close to lots of places of interest, 3 min walk from gare du nord. I give 9/10 only because of the sliding door. A very loud alarm did go off for about ten minutes but hotel resolved as quickly as possible.

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Gare du Nord and Eurostar, staff very pleasant and hardworking and cafes and restaurants in the area open in August when those in other areas can close. But perhaps because there is a high turnover in the rooms some items don't get fixed eg bedside light, or are missing eg. kettle. Best to check everything ok before turning in.
Stayed 1 night in Aug 2023
Response from alex on 18 Aug 2023
Bonjour, Thank you for sharing your feedback about your recent stay. We're delighted to hear that our hotel's location near Gare du Nord and Eurostar was convenient for you, and that you found our staff pleasant and hardworking. It's also great to know that the cafes and restaurants in our area remain open during August, offering you more dining options.We apologize for any inconvenience you experienced with items not being fixed or missing in your room. We understand the importance of ensuring all amenities are in working order for our guests' comfort. Your feedback is valuable, and we'll certainly take your comments into consideration as we work to improve our room maintenance process.Your suggestion to check everything before turning in is a good one, as it helps us address any issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Thank you again for sharing your insights.

8/10 Good

Jill

Stayed 2 nights in Aug 2023
Response from Laure on 2 Sept 2023
Dear Jill,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,LaureReceptionistHôtel Le Rocroy

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Laure on 27 Aug 2023
Dear Guest,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le Rocroy

10/10 Excellent

Farzanah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clise to public transport
Very good location to bus stop and walking to Montmarte and gare du Nord. Bus 39 goes straight to Louvre. Quiet at night and very clean rooms.
Stayed 2 nights in Aug 2023
Response from alex on 18 Aug 2023
Bonjour Farzanah, Thank you for your valuable feedback on your recent stay. We're delighted to hear that our hotel's location was convenient for your travel needs, with easy access to bus stops and close proximity to Montmartre and Gare du Nord. It's great to know that you found the convenience of Bus 39 taking you directly to the Louvre to be a positive aspect of your stay.We're also pleased that you enjoyed the quiet nights and found our rooms to be very clean. Your comfort is our priority, and we're glad that this contributed to a positive experience during your visit.Should your travels bring you back to the area, we would be more than happy to welcome you again. Thank you for sharing your thoughts, and we look forward to the opportunity of serving you once more.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodating staff. Lovely rooms and nothing seemed too much trouble. Bag drop and tea and coffee making facilities were great after checkout. Worth every penny
Stayed 3 nights in Jul 2023
Response from alex on 18 Aug 2023
Bonjour, We're absolutely thrilled to receive your positive feedback regarding your recent stay. It's wonderful to hear that you found our staff to be accommodating and that you enjoyed our lovely rooms. We're dedicated to ensuring our guests have a memorable experience, and we're pleased to know that nothing was too much trouble for you.Our bag drop and tea/coffee facilities are designed to provide convenience, even after checkout, and we're delighted that they added value to your stay.Thank you for acknowledging the value you found in your experience. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future. Should you have any further needs or questions, don't hesitate to reach out. Thank you for sharing your thoughts!

8/10 Good

Andre

Stayed 4 nights in Jul 2023
Response from Laure on 27 Aug 2023
Dear Guest,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le Rocroy

10/10 Excellent

Joanne M Deal

Stayed 4 nights in Jul 2023
Response from Laure on 27 Aug 2023
Dear Guest,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le Rocroy

10/10 Excellent

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simple and elegant! It was clean and the staff were welcoming!
Stayed 2 nights in Jul 2023
Response from Laure on 27 Aug 2023
Dear Guest,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests.We were also pleased to read you enjoyed the guestrooms, which are fully equipped and designed to make your stay as enjoyable as possible in our hotel. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,The Front Desk TeamHôtel Le Rocroy

6/10 Okay

andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es limpio y suficiente para 3 personas quizás un poco reducido el espacio Hay café y galletas las 24 horas lo cual se agradece Tiene buen aire acondicionado y wifi A 5 minutos caminando de la estación de trenes ,Sin embargo queda a 20 minutos caminando de los principales áreas de interés como el museo de Louvre .
Stayed 2 nights in Jul 2023
Response from La réception. on 17 Jul 2023
Buen dia Andres, Le agradecemos infinitamente haberse tomado el tiempo de compartir su opinion y su experiencia con respecto a su estadia en nuestro hotel. Nos alegra que haya encontrado comodas las camas y que haya apreciado el buffet del desayuno. Teniendo en cuenta el tamano de Paris (105km2) y sabiendo que el Musée du Louvre es accesible a pie, no es para nada lejos. De igual forma, la basilica de Sacre Coeur y la Place de la République estan aproximadamente a 10/15 minutos caminando y son lugares bastante turisticos. Lamentamos que se haya llevado esa percepcion de nuestro establecimiento y nos encantaria ayudarle con respecto a sus itinerarios la proxima vez que se anime a venir a Paris. Nos vemos pronto!

10/10 Excellent

Greg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, close to Gard de Nord, and super clean rooms.
Stayed 1 night in Jul 2023
Response from La réception. on 17 Jul 2023
Dear Greg,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.It was very rewarding to read that you found our staff helpful and that also the rooms were up to your expectations. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards.

8/10 Good

Wayne

Stayed 4 nights in Jul 2023
Response from Laure on 27 Aug 2023
Dear Guest,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to grade your stay.It seems that you enjoyed your stay so we look forward to another opportunity to host you at our property Warm Regards,The Front Desk TeamHôtel Le Rocroy

8/10 Good

Michael, Bellevue

Travelled with family
Liked: Staff & service, property conditions & facilities
Located very close to the train station (5min walk) so transportation options were endless. Staff was absolutely amazing and were extremely attentive. Rooms were nice and clean. Breakfast was really good as well. Overall area was not the best, not the place to roam the streets.
Response from La réception. on 17 Jul 2023
Dear Michael ,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your kind review.We were pleased to read you enjoyed our location, that you found our staff to be helpful and that you liked our breakfast! We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments. Warm Regards,

10/10 Excellent

Claire

Stayed 1 night in Jun 2023
Response from alex on 18 Aug 2023
Merci Claire , 5sur 5 est la note qui gratifie chacun des membres de l'equipe Atrès bientôt

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time visiting France. We were a party of four and traveled with two teenagers. I was pleasantly surprised that the facility was pretty clean. The elevator and rooms were small, but that is to be expected in Europe. The room was clean and I really enjoyed the modern bathroom. The room was very cold; being from Florida I thoroughly enjoyed the A/C. The staff was very pleasant and accommodating. It was a five minute walk to the metro and I felt pretty safe in the area. I did not take advantage of the breakfast because we preferred to visit the local cafes. It is a tight fit for 4 people but it is perfect for couples. However, it worked for us as we were only there for two nights. I would stay here again for sure!
Stayed 2 nights in Jun 2023
Response from La réception. on 17 Jul 2023
Dear Shirley,It was a pleasure hosting you during your recent stay in Paris and thank you for taking the time to write your review. It was very rewarding to read that you found our reception to be very warm and accommodating to you throughout your stay with us. We have staff available 24-7 to assist you with all your requests.We were also pleased to read you enjoyed our location, which is very central to all the best restaurants, cafes, bars that Paris has to offer. We are also just minutes away from Gare du Nord, and much more!We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!Warm Regards,