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Reviews of Mercure Paris 9 Pigalle Sacre-Coeur

4 out of 5
Mercure Paris 9 Pigalle Sacre-Coeur
21 Boulevard De Clichy, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 139 out of 332 reviews" "
Rating 8 - Good. 134 out of 332 reviews" "
Rating 6 - Okay. 39 out of 332 reviews" "
Rating 4 - Poor. 6 out of 332 reviews" "
Rating 2 - Terrible. 14 out of 332 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rufino Luis

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Véronique on 8 Nov 2023
dear Luis, we thank you for this appreciation after your stay, and we wish you a pleasant day... regards

10/10 Excellent

Janis

Stayed 6 nights in Oct 2023
Response from Véronique on 8 Nov 2023
Dear Janis, thank you so much! We really appreciate your 5 star comment, and we are really glad that you enjoyed your stay at Hotel Mercure Paris Pigalle Sacé-Coeur.have a great day!

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good hotel in the Pigalle area, very close to the metro and Moulin Rouge.
Stayed 1 night in Sep 2023
Response from Véronique on 8 Nov 2023
dear Charlotte, thank you so much for your comment after your stay in Hotel Mercure Paris Pigalle Sacré-Coeur.We are really glad you appreciated our hotel and its location! Looking forward to welcoming you another time :)have a great day,regards

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were always friendly and willing to help.
Stayed 5 nights in Jul 2023
Response from Véronique on 3 Aug 2023
Thank you so much for this 5-star comment after your stay at Mercure Paris Pigalle Sacré-Coeur! It was a pleasure welcoming you, we are really glad you enjoyed our hotel, and proud of your word concerning our team. Looking forward to another occasion! Have a pleasant summer... Regards,

6/10 Okay

Hande

Travelled with family
Disliked: Staff & service, property conditions & facilities
Sadly this hotel has three things working against it: 1) the staff hardly speak English and when you do have an issue they may speak to you loudly while other people are around. I often couldn't get across what we needed, etc 2) it's severely understaffed. There was only a receptioninst in the evenings who often didn't have access to stuff from the cleaning room, like hangers, etc. This is across the whole hotel. One employee. 3) It's in the middle of a dirty sex district. We came with a 5 year old and I kept having to divert her attention from the two window displays on either side of the entrance which featured lingerie and sex toys.
Response from Laurence on 13 Jun 2023
Hello Mrs Hande,Thank you for your message which does not reflect the feeling of the majority of our customers. You have booked a room for 2 adults and arrived with your 5-year-old child without planning to sleep. Our breakfast manager, who doesn't understand English well, came to get me because she didn't understand your comments about the scrambled eggs (which we specially prepared for you...your family ate them well). I myself came to help you and you reproach us for it! it's very strange. Thank you for your comments and sorry that you did not enjoy your stay.Laurence CuraDirector.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful, good breakfast. Room sold as superior but bathroom was tiny with a door which could hardly offer privacy!
Stayed 4 nights in Jun 2023
Response from Véronique on 18 Jun 2023
thank you so much for your review after your stay we are very glad that you appreciated our hotel and also our buffet breakfast! We make a note of your helpful remark, and will do our best to improve the door. we wish you a very pleasant week-end, looking forward to welcoming you again next time in Paris!

2/10 Terrible

maged

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Véronique on 18 Jun 2023
Bonjour, nous prenons connaissance de vitre avis post-séjour, nous sommes désolés si nous en croyons votre notation que vous n'ayez pas été satisfait mais nous aurions aimé en comprendre la raison, nous n'avons effectivement aucune explication... Nous vous souhaitons un bon week-end, cordialement,

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
Looks small on outside but the rooms are a good size. Could not get ac to turn on. The showers don't have doors so water was all over the floor. Room service came in and did some cleaning even though we asked them not to come in. Not cool. But the breakfast buffet was great!
Stayed 2 nights in Apr 2023
Response from Véronique on 21 May 2023
dear Heidi, thank you for your review, we are glad that you appreciated our hotel and our buffet breakfast!We remind you that we are available at front desk 24/7, if you need any help for the air conditioning, or anything else. We hope to welcome you again soon! have a nice week-end, regards, Véronique

8/10 Good

sarah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very well situated for all the amenities in Pigalle yet really quiet and comfortable room.
Stayed 3 nights in Apr 2023
Response from laurence on 18 Apr 2023
Thank you very much for your comments.We hope to welcome you for your next stay in Paris.Laurence CuraManager

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly , professional and amazing . Thank you
Stayed 5 nights in Mar 2023
Response from Véronique on 11 Mar 2023
Dear Sandro, thank you so much for your comment! We are very glad that you enjoyed your stay with us, it was a pleasure welcoming you and we look forward to another occasion... have a pleasant week-end, regards, Véronique

8/10 Good

Erato

Travelled with family
Liked: Staff & service, property conditions & facilities
Firstly, I would like to thank the staff at the hotel who were always polite and made us feel welcomed. The facilities of the hotel were average. The room we stayed in was clean but slightly smaller than expected. As the hotel is situated on the main road, there was noise pollution and anti-social behaviour coming from the street all night long. We were not able to do anything about this. There are loads of things to do near the area; there are loads of bakeries, restaurants and the Moulin Rouge is located 3-4minutes walking distance from the hotel. My favourite street was Rue des Martyrs which also would lead you to Montmartre and eventually to Sacre Coeur. Overall, we were happy with our stay.
Stayed 4 nights in Feb 2023

10/10 Excellent

Konstantinos, Palmetto Bay

Stayed 5 nights in Feb 2023
Response from Véronique on 8 Nov 2023
Thank you so much dear Konstantinos for your 5 star comment after your stay in Hotel Mercure Paris Pigalle Sacré-Coeur! have a pleasant day and see you soon again, we hope... Regards

10/10 Excellent

Brandy

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

G

Stayed 2 nights in Oct 2022
Response from Véronique on 6 Nov 2022
thank you for leaving a positive appreciation after your stay at Hotel Mercure Paris Pigalle Sacré-Coeur! Looking forward to another occasion of welcoming you. Regards,

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está ubicado en una zona de vida nocturna a una cuadra del Moulin Rouge, otros cabarets, cines y tiendas para adultos… hay restaurantes alrededor. Es fácil movilizarse la estación del metro que prácticamente te lleva a todos lados está literal en la esquina a pocos metros. Mi habitación está bien de tamaño, la caja fuerte no servia, la puerta del baño se trababa y la ducha no tenía puerta o cortina… cada vez que nos bañábamos se hacía una piscina el baño (todo un desastre) lo que podía causar una caída por un resbalón. De ahí la atención del hotel muy bien, la gente atenta, el desayuno muy bien, las instalaciones lo justo y suficiente para cumplir el objetivo de hospedarse.
Stayed 5 nights in Oct 2022
Response from Cristina - La Recepción on 14 Oct 2022
Hola Carlos,Muchas gracias por tomarse el tiempo de dejarnos un comentario, los apreciamos de corazón porque nos ayudan a mejorar.Es una lástima que no nos avisara en Recepción de los problemas causados por la ducha porque así hubiéramos podido encontrarle una solución satisfactoria.Esperamos verle otra vez si vuelve a París :)

10/10 Excellent

Kristine

Stayed 1 night in Sep 2022
Response from Véronique on 6 Nov 2022
thank you so muchfor leaving a very appreciation after your stay at Hotel Mercure Paris Pigalle Sacré-Coeur! Have a very pleasant week-end and see you next time in Paris... regards

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t realize the neighborhood it was located in.
Stayed 3 nights in Sep 2022
Response from Véronique on 24 Sept 2022
dear Joan,Thank you for your comments following your stay at Hotel Mercure Paris 9 Pigalle Sacré-Coeur. We are very happy that you enjoyed our hotel and your positive ratings make us very happy.Our district of Sud Pigalle has many points of interest: artistic richness, lively side and in full renewal, very convenient location to access everywhere in Paris... we hope that a next stay will allow you to discover its many facets! Regards, Véronique

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was just outstanding in every way…location not for everyone but it was just fine…………….
Stayed 4 nights in Sep 2022
Response from Véronique on 24 Sept 2022
thank you for leaving a positive review after your stay at Hotel Mercure Paris 9 Pigalle Sacré-Coeur!We are very glad that our hotel met your expectations and that you were able to make the most of your stay. Thank you particularly for your word about our team! Hoping to welcome you again soon, regards

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and well mannered.rooms were cleaned regularly.
Stayed 6 nights in Jun 2022
Response from Laurence on 29 Jun 2022
Thank you very much and we hope to welcome you very soon. Laurence Manager

8/10 Good

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and cracking area
Considering its central location in Paris and good standard of accommodation, this hotel is good value, probably the best I have experienced in Paris. Across the road from a Metro station giving access to anywhere in the city, with a very convenient mini market next door and easy walking distance of the Sacre Coeur area, in a bustling area of town, we enjoyed our stay. Also just 10 euros for a taxi from Gare du Nord. The rooms are small but space is always at a premium in Paris. The bed is comfortable, the shower is good and the room has a mini bar that although not stocked is very handy for milk, beer, wine etc bought from the mini market. The room overlooks the Boulevard de Clichy which is lively but the sound proofing on the wondows is good. The area is of course full of sex shops and establishments but they caused no problems to us and the huge cemetery at Montmartre where many of France's great and good are interred,on the other side of the Moulin Rouge, is worth a visit. But the area around Sacre Coeur is the best area to enjoy, with some lovely bistros, magnificent architecture and superb views across the city. I'll be booking this hotel next time I go to Paris
Stayed 4 nights in Jun 2022
Response from Véronique on 17 Jul 2022
dear Ewen, thank you so much for your very positive comment, we are very glad that you made the most of your stay! looking forward to another occasion of welcoming you. regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Véronique on 17 Jul 2022
Thank you for your positive appreciation! it was a pleasure welcoming you.

10/10 Excellent

Rajan

Stayed 3 nights in Jun 2022
Response from Véronique on 17 Jul 2022
dear Rajan we thank you very much for your appreciation after your stay! looking forward to welcoming you again.

10/10 Excellent

Jessica

Stayed 4 nights in May 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Mehryar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great choice, staff, location , very clean, highly recommend,
Stayed 6 nights in Dec 2021
Response from Véronique on 10 Jan 2022
dear Mehryar thank you for leaving a very positive review after your stay at Hotel Mercure Paris Pigalle Sacré-Coeur! We are very glad that you enjoyed our hotel, your room... and that you were able to make the most of your stay. We hope to have the pleasure to welcome you again for a next occasion in Paris. Wishing you a happy new year! Regards

10/10 Excellent

EYAD, Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in the middle of all the restaurants, cafes, convenience stores, and pharmacies. The metro is right across the street. The hotel staff is very friendly and helpful. Room is a bit tight and so luggage space was a challenge. You only get one small bottle of water as complimentary for a week-long stay which was disappointing
Stayed 6 nights in Dec 2021
Response from Véronique on 10 Jan 2022
Dear EYAD, We are very glad that our hotel and your room met your needs and expectations and that our location enabled you to make the most of your stay. Indeed or district is very lively with lots of restaurants, bars, theaters... and every convenience nearby Thank you for your nice word about our team! Concerning the drinks... as you were in a Privilege Room, you benefited from a free soft-drinks minibar at your disposal in the room (water, juices, sodas...) Looking forward to welcoming you again in Paris, Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our stay was amazing and the location was great. Staff were very friendly and helpful and the hotel itself was super clean and comfortable. It was also close to so many bars, cafes and restaurants and also close to Monmartre so was super nice. All in all a great stay!
Stayed 4 nights in Oct 2021
Response from Véronique on 6 Nov 2021
We are delighted that your stay met your expectations, and thank you for your very positive rating after your stay. We particularly appreciate your little note on our team! :) And we are happy that our location has allowed you to make the most of Paris. Hoping to have the opportunity to welcome you again on a future occasion, and wishing you a pleasant day, cordially, Véronique Mercure Paris 9 Pigalle Sacré-Coeur hotel.

2/10 Terrible

or

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Laurence Cura. on 12 Apr 2020
Bonjour, pourriez vous nous indiquer votre date de séjour...si vous avez séjourné ? et nous expliquer ce qui vous a contrarié pour nous donner une telle note. Je serai ravie d'avoir vos commentaires. Laurence Cura Directrice

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
Very good very nice :)
Stayed 2 nights in Mar 2020
Response from Véronique on 11 Mar 2020
Thank you so much Aleksandra for your comment, glad that you enjoyed your stay and our hotel! we hope to welcome you again soon, regards

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Véronique on 22 Feb 2020
thank you for leaving a review after your stay at Hotel Mercure Paris Pigalle Sacré-Coeur. We are sorry that your appreciation of your stay was not very positive, but indeed if you have remarks to make during your stay, please don't hesitate to come and meet us at front desk, we are here 24 hours and ready to see to any inconvenience you can encounter... but we lack the information required to answer you as you did not tell or write any specifics. Hoping that another stay in Paris will be the occasion for you to change your opinion, regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Véronique on 24 Feb 2020
Merci d'avoir laissé un commentaire après votre séjour à l'hôtel Mercure Paris 9 Pigalle Sacré-Cœur. Nous sommes très heureux que notre séjour et votre chambre aient répondu à vos attentes. En vous souhaitant un très bon week-end, et au plaisir de vous recevoir de nouveau lors d'une prochaine occasion... cordialement

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2020
Response from Véronique on 22 Feb 2020
We thank you for the review you posted and we hope that another stay in Paris will be for us the occasion to welcome you again. Wishing you a nice day, Regards

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Check in was really slow but friendly and beds were hard. Location was great and the hotel was a good base.
Stayed 1 night in Jan 2020
Response from Véronique on 23 Feb 2020
We thank you for the review you posted after your stay in Hôtel Mercure Paris Pigalle 9 Sacré-Coeur last month. We are very glad that our hotel and our location met your needs and expectations. Concerning the comfort of the bed, most of our guests usually appreciate our firm and new mattresses, but for those who prefer a softer bedding, we have toppers available on request at front desk. We hope that a next stay will be for you the occasion to test them! Looking forward to welcoming you again in Paris, Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Véronique on 23 Feb 2020
thank you so much for your positive appreciation after your stay with us in January! We are delighted that you enjoyed our hotel and our services. We look forward accordingly to seeing you again next time for a future stay ... regards,

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, sketchy area for tourists.
The hotel itself was wonderful. Guests looking in this area need to be aware that this is a hot spot for pickpockets and thieves. It’s a very young rowdy area at night with a lot of tourists through out the day. Not the hotels fault, obviously. But staying in this area, you should be well aware of this.
Stayed 3 nights in Oct 2019

10/10 Excellent

Brown, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff was extremely accommodating and helpful. Location is convenient to great sites
Stayed 3 nights in Oct 2019

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

delphine

Stayed 1 night in Oct 2019

10/10 Excellent

Julian, Greenville, SC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location. Just on front to the metro and in the heart of Montmartre.
Stayed 3 nights in Oct 2019

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable hotel and central for lots of the sights. Would definitely stay there again.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The size of the room was very small. We felt ripped off . There was a picture of the room with the balcony that did not correspond to reality . I wouldn’t sell this like a 4 star hotel ever !! This is very cheeky , Expedia wouldn’t do this !
Stayed 1 night in Oct 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Paris
Hotel staff were extremly helpful and considerate to our needs. The location was very traveler friendly and exciting with things to see and do. For a second time visitor to France definitely a better location to stay and have alot of fun. The area has alot offer being close to metro and things to see and do. We will return to see Mouli Rogue but purchase tickets in advance. The Basilica is a definite sight to see.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

6/10 Okay

Cheryl F

Travelled with group
Liked: Staff & service
Great location for the concert at La Cigale and loved walking to Sacre Coeur!
Stayed 4 nights in Sep 2019

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded for free! Great location in Montmarte region, staff was very friendly!
Stayed 2 nights in Sep 2019

10/10 Excellent

Dirk, Plymouth MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't care for the Do Not Disturb sign being interpreted as knock on the door and ask if I want the room serviced both days I had the sign out but otherwise on complaints.
Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was rude. There was no blow dryer in my room I asked the staff twice about it. Both insisted on coming to my room to look. They finally gave me a blow dryer and when plugged in blew the lights. When I told them the dryer was not working when I plugged it in the staff member plugged it in a socket down stairs and when it switched on he blew it in my face.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019