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Reviews of Novotel Marne-La-Vallée Noisy-Le-Grand

4 out of 5
Novotel Marne-La-Vallée Noisy-Le-Grand
2 Allee Bienvenue, Noisy-le-Grand, Seine-Saint-Denis

Reviews

7.6

Good

Rating 10 - Excellent. 194 out of 811 reviews" "
Rating 8 - Good. 336 out of 811 reviews" "
Rating 6 - Okay. 169 out of 811 reviews" "
Rating 4 - Poor. 70 out of 811 reviews" "
Rating 2 - Terrible. 42 out of 811 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Alex

Travelled with partner
Liked: Staff & service
Close to a shopping centre
Stayed 5 nights in Mar 2024

2/10 Terrible

Emily Charlotte

4/10 Poor

Vishal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a 2 star experience
The hotel stay was very ordinary, toilet doors broken, main door too tight, shower holder was broken, aircon did not work, room was dark even after switching alll lights. Overall it was a 2 star experience. The only plus point was its location from train station was convenient.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bayram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Disneyland

8/10 Good

Miles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has had some work since my last visit so this gave a better look, but as always ideal location for me and will be back
Stayed 3 nights in Nov 2023

6/10 Okay

sidy

Disliked: Cleanliness, staff & service
The house keeping lady was very rude she knew I was still sleeping because I told her that to come back after 12pm but she didn’t care at all
Stayed 3 nights in Oct 2023

4/10 Poor

Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and in need of refurbishment. Room was dusty and not particularly clean.
Stayed 4 nights in Aug 2023

10/10 Excellent

SUHEL HUSSAIN

Stayed 5 nights in Aug 2023

10/10 Excellent

Sander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel ,clean , friendly personel, delicieus food
Stayed 2 nights in Jul 2023

10/10 Excellent

Amandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, family friendly and convenient location
Great trip. Hotel is based in between Paris and Disneyland so great access
Stayed 3 nights in Jun 2023

8/10 Good

Tomy

Liked: Cleanliness
Stayed 4 nights in Jun 2023

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Valérie on 10 Jun 2023
Bonjour Christopher, Afin d'améliorer la qualité de notre hôtel nous avons besoin de savoir votre point de vue je reste à votre disposition pour plus de renseignementcordialement

4/10 Poor

MINCHIEH

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean enough evenIncan find hair on my pillow. Overall it's not 4stars hotel at all.
Stayed 2 nights in Nov 2022

2/10 Terrible

Laura

Stayed 1 night in Oct 2022

2/10 Terrible

Tejinderpal

Disliked: Cleanliness, property conditions & facilities
Awful
Everything sucks about this place in a ghetto area breakfasts sucks rooms are lil better.Every site should take this hotel off the list.I need a refund ASAP
Stayed 4 nights in Oct 2022

2/10 Terrible

muhammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked a room in this hotel it says 1 double bed and 2 single bed when we went their they have provided 1 double bed and 2 sofa bed the staff was very rude martyna a hotel manager she was very very rude would never go back to this hotel
Stayed 5 nights in Aug 2022

10/10 Excellent

son

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the breakfast variety and the pool.
Stayed 5 nights in Jul 2022

8/10 Good

Emily

Stayed 2 nights in Jul 2022

8/10 Good

Ghislain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping non existent. Bathroom not cleaned our entire stay ( 7 nights. ) they would just put a roll of toilet paper if finished and add towels, sometimes only hand towels and if you needed bath towels, you may as well ship them in. Had to phone 3 to 4 times for anything requested. They don’t vacuum the rooms, take out trash, change bedding Basically, the lady would just make up the bed in such a terrible way it looked like my kids did it. Very disappointed, first time staying at a Novotel brand. Won’t return 😢
Stayed 7 nights in Apr 2022

8/10 Good

Gigliola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel with my husband and my two boys(9 and 6). It is in a perfect location if you’re planning to do sightseeing in the centre of Paris and go to Disneyland, which is only a few metro stops away. The hotel is a few minutes walk from a shopping centre where the metro is(RER A) and there’s also a carrefur(a supermarket) where we easily got what we needed for our days out. Staff at the hotel were very helpful and could all speak English, which helped a lot as despite our efforts, our French was very basic. As the hotel is in a commercial area, there weren’t options of restaurants at our doorstep so, for our convenience, for two nights we had dinner at the hotel. Food was good. We were all very happy with the soups in the starters section which gave us all some much needed vegetables, considering the amount of chips and bread that we had been eating. The mains were basic but expensive so we shared a few. The only downside was the size of the room. For a family of 4 we were given quite a small room, but didn’t bother us too much as we literally used it just to sleep. Beds were comfortable and room was always clean.
Stayed 1 night in Oct 2021

8/10 Good

Sian, East Yorkshire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool and we’ll located for Disney and Paris. Surrounding area was a bit rough!
Stayed 3 nights in Aug 2020
Response from Iryna - receptionniste on 24 Aug 2020
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception

10/10 Excellent

Angelo, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, helped us with what we needed and assisted us with everything, their coffee was great and pool was very nice kids made a load of friends overall stay was 10/10
Stayed 2 nights in Jul 2020
Response from Iryna - receptionniste on 24 Aug 2020
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Best regards, the reception

8/10 Good

Miles, Bournemouth

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Clean, Good staff and parking, Location is good being close to the Station and main roads
Stayed 1 night in Feb 2020
Response from Tristan - Front Desk Member. on 24 Feb 2020
Dear M. Miles, We are delighted to learn that you had a pleasant stay with us, highlighting the excellent service provided by our teams and the comfort of our establishment. Thank you for sharing your very positive feedback and we are pleased that you also highly recommend our hotel. It is with infinite pleasure that we will welcome you on your future trips. We look forward to welcoming you again. Yours,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean and comfortable bed, excellent bathroom Restaurant served high quality food with friendly staff
Stayed 3 nights in Jan 2020
Response from IRYNA on 1 Feb 2020
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Best regards, the reception

8/10 Good

Liam

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Alice on 28 Jan 2020
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Best regards, the reception

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019
Response from ALICE on 4 Jan 2020
Cher client, Merci d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes désolés d’apprendre que vous n’ayez pas apprécié votre séjour comme nous l’aurions souhaité... Il est important pour nous de recevoir les impressions de tous nos clients, afin de faire évoluer notre offre et notre qualité de service au quotidien. Bien cordialement, La réception

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel do not stay in, because we was English they didn’t care about what we was asking for, such as my sons birthday needed help didn’t help. And when we was leaving we asked for a taxi to gare de nord to catch a train they shrugged their shoulders and said they didn’t know then when we was suppose to be waiting 4 mins waited 15 mins then when we asked how long as we will miss our train he shrugged he’s shoulders again and didn’t care started to give attitude utterly unhelpful! 👎 and I was a lone parent with two small toddlers and luggage at 5am ! Rude !
Stayed 2 nights in Dec 2019
Response from Tristan - Front Desk member. on 22 Dec 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. We understand the situation you experienced in our hotel. We can give you few informations that could help you in the future: - We cannot organize special planning if you don't specify in your reservation such event, or if you don't contact the hotel beforehand. We're glad and happy to help every customer in any way physically possible for us. - About the taxi matter, it does not concern the hotel. In this kind of situation, the best way to prevent a problem is to anticipate and book a taxi the day before your departure. You can do it at the reception or use any VTC application working in France. - Due to social movement and strikes, it is possible the taxi has been bothered by the traffic. Also, since we're in Paris suburbs, taxis and such transportations cover a large area. 15 minutes is the common time for the taxi to arrive at our hotel if it is not booked before. The receptionist could not help more in this particular situation, since all he can do is to call a taxi for you and keep you updated if the taxi driver gives him enough informations. We would like to remind you taxis are not part in the hotel. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception.

10/10 Excellent

Donique, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very accommodating. Rooms were very clean
Stayed 1 night in Nov 2019
Response from Tristan on 6 Dec 2019
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Best regards, the reception.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bad area, felt unsafe. Rooms dirty, poor quality furniture fixing and fittings. Flooded shower. Terrible smell in rooms.
Stayed 4 nights in Oct 2019
Response from Tristan on 6 Dec 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception

6/10 Okay

Bruno, Roeselare

Travelled with family and small children
A bit less quality than you would expect from a Novotel
Stayed 1 night in Sep 2019
Response from Iryna on 29 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not a 4 star Expedia needs to re star this hotel suprised by this Novotel hotel no air con no iron room telephone does not work just shocking
Stayed 1 night in Sep 2019
Response from Fabio on 4 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that none of the 3 rooms I booked 207, 209 and 211 had air conditioning. My family and I had to rely on oscillating fans to keep us cool.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad service and It does not look like a 4 star hotel
Stayed 4 nights in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Fabio on 5 Sept 2019
Cher client, Nous sommes ravis d’apprendre que vous avez passé un agréable séjour chez nous en soulignant l’excellent service délivré par nos équipes et le confort de notre établissement. Nous vous remercions d’avoir partagé votre retour très positif et nous sommes heureux que vous recommandiez l’hôtel. Au plaisir de vous accueillir à nouveau Bien à vous, la reception

2/10 Terrible

Dharmendra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Fabio on 5 Sept 2019
Cher client, Merci d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes désolés d’apprendre que vous n’ayez pas apprécié votre séjour comme nous l’aurions souhaité... Il est important pour nous de recevoir les impressions de tous nos clients, afin de faire évoluer notre offre et notre qualité de service au quotidien. Néanmoins, nous espérons que nous aurons la chance de vous accueillir de nouveau. Bien cordialement, La réception

8/10 Good

Aatheef, Manchester, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and Good Location. Good breakfast and very nice staff. Special thanks to the guy at breakfast (dont know his name but he was always wearing a trouser suspender belt), he always had a smile and was always helpful. Only negative is that the air-conditioning only seems to work in the lobby and not the rooms, were its vital, we were sweating throughout the night on all 6 nights, so Disturbed sleep.
Stayed 6 nights in Aug 2019
Response from Fabio on 4 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Yours truly, The reception

10/10 Excellent

Mrs nassra

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Been before and does what i need well located and clean.
Stayed 3 nights in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Yours truly, the reception

8/10 Good

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for disney
Clean, tidy, bar areas and restaurant spotless. Pool isn’t quite what the pictures show but still it’s decent enough on a hot day for dip. We stayed for Disney and the pizza at the 24 hour bar were great for a snack after getting in at late hours. Really well positioned with a shopping centre opposite with resturants & carrefour too for bits
Stayed 3 nights in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Yours truly, the reception

6/10 Okay

Harshdeep Singh

Liked: Cleanliness
No AC in the entire hotel. But on request, one can get pedestal fan but that too if requests in day time.
Stayed 2 nights in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Yours truly, the reception

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Only 1 lift in working order. Breakfast wasn’t great but only charged for adults. Reception and security staff were excellent, restaurant staff could have been more helpful.
Stayed 2 nights in Aug 2019
Response from Iryna on 8 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Still we are trying to do our best to improve our offers and the quality of the service on a daily basis. Looking forward to welcoming you again! Best regards, the reception

4/10 Poor

Mahesh

Travelled with family
Disliked: Staff & service, room comfort
Bad experience. Not a Novotel type
First of all There is no AC in this hotel One of the Elevator was not working. I stayed 3 nights and was not fixed. When we entered the room , floor was wet and smelling really bad. I asked to change the room and got the room next day only. There is no exhaust/fan in bathroom. So imagine how difficult it is.
Stayed 3 nights in Aug 2019
Response from Fabio on 4 Sept 2019
461/5000 Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The are two Novotel hotel in same area. This one is not recommended at all. The hotel has unpleasant smell. Only one staff for reception. The room is very small and not clean. The bed is not comfortable as well. Different and strange people were stayed at the hotel as a result this hotel is not good for any stay especially family. Breakfast is below normal. Although there a chef for cooking egg only but no ingredients other than cheese.
Stayed 4 nights in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception

10/10 Excellent

monica wisnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Fabio on 2 Sept 2019
Dear Guest, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Yours truly, the reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good position on motorway junction. 20 mins from Eurodisney.
Stayed 2 nights in Jul 2019
Response from Iryna on 8 Sept 2019
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Best regards, the reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Iryna on 8 Sept 2019
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Best regards, the reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Cleanliness of the room is too poor, we stayed for 5 days and the bathroom wasn't wash
Stayed 5 nights in Jul 2019
Response from Fabio on 2 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception

4/10 Poor

Ruban

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Booked especially because of the swimming pool, the day we arrived, it was closed for maintenance, so disappointed.
Stayed 1 night in Aug 2019
Response from Fabio on 2 Sept 2019
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, The reception