2 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews of Pullman Paris Montparnasse Hotel

4 out of 5
Pullman Paris Montparnasse Hotel
19 Rue Commandant Rene Mouchotte, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 346 reviews" "
Rating 8 - Good. 76 out of 346 reviews" "
Rating 6 - Okay. 26 out of 346 reviews" "
Rating 4 - Poor. 9 out of 346 reviews" "
Rating 2 - Terrible. 11 out of 346 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wen Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Orlando

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Ioana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the views of Paris are amazing! Also conveniently located right next to a shopping center. The only thing is that there is some temporary street construction going on in the area that makes it unpleasant to walk on the same side as the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank, Dallas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Bashir

Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Jean Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Elson

Stayed 8 nights in Feb 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 2 nights in Jan 2024

10/10 Excellent

EDGARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Kwasi

Stayed 3 nights in Oct 2023

10/10 Excellent

Abduaziz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Professor Catherine

Stayed 1 night in Dec 2023

10/10 Excellent

Prissy

Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffery

Stayed 2 nights in Dec 2023

8/10 Good

LANAIDRA

Stayed 6 nights in Nov 2023

8/10 Good

LANAIDRA

Stayed 6 nights in Nov 2023

8/10 Good

Yohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard time making the AC Work
Stayed 2 nights in Nov 2023
Response from Christoph Merz on 5 Dec 2023
Dear Yohan,Your comfort is our priority and we regret any difficulties you experienced. .Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the pleasure of welcoming you again for future equally pleasant stays.Best regards,Christoph MerzManager, Pullman Paris Montparnasse

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with lots of restaurants nearby.
Stayed 4 nights in Nov 2023
Response from Christoph Merz, Hotel Manager on 14 Nov 2023
Dear Randall, It is wonderful to hear that you enjoyed the convenience of having restaurants nearby. We hope that you had a pleasant and memorable stay in Paris and would love the opportunity to welcome you back the next time your travels bring you our way.Christoph Merz,Hotel manager

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Nov 2023

10/10 Excellent

Umeshkumar

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed room; cool lobby; good breakfast.
Stayed 1 night in Oct 2023
Response from Christoph Merz, Hotel Manager on 22 Nov 2023
Dear David,Thank you for your wonderful comments about your stay at Pullman Paris Montparnasse. We are so glad you enjoyed our beautiful rooms, stylish lobby, and delicious breakfast.We hope to see you again soon!Sincerely,Christoph Merz, Hotel Manager

2/10 Terrible

Taysha

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst customer service and the manger was very rude and disrespectful!
Stayed 2 nights in Sep 2023
Response from Christoph Merz - Hotel Manager on 10 Nov 2023
Dear Taysha Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit was not as satisfying as it should have been. We take great pride in providing excellent customer service and strive to ensure that each and every one of our guests enjoys their stay with us. We are committed to continuous improvement and to providing exceptional service to all our guests. Please feel free to contact us direclty, so that we can understand and help you as much as possible.Kind regards,Christoph Merz,Hotel Manager

6/10 Okay

Jon, Merritt Island

Liked: Cleanliness, staff & service, property conditions & facilities
Room prices were higher than expected for this property.
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Amazing staff and great food.
Stayed 4 nights in Oct 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Alain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to train station
Stayed 2 nights in Sep 2023

8/10 Good

Colton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice hotel within walking distance to major attractions. The cost versus value however is a bit skewed in my opinion.
Stayed 2 nights in Oct 2023
Response from Christoph Merz on 17 Oct 2023
Cher Colton,Nous vous remercions pour votre commentaire sur notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel bien situé et à distance de marche des principales attractions. Nous prenons en compte votre commentaire sur le rapport qualité-prix et vous remercions d'avoir pris le temps de nous faire part de votre opinion. Christoph Merz,Directeur de l'hôtel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
The hotel should warn the guests about taking precautions regarding vehicle break ins when parking cars in public parking areas being recommended by the hotel. There appeared to be no visible security cameras in the public parking located right under the hotel except where the check out bar/gate is located. I was told by the receptionists it is not their responsibility to warn their guests about this because they do not own the public parking. Otherwise the hotel rooms are large for Paris. Housekeeping performs an excellent job cleaning the room. The central airconditioner is a little noisy. It is located close to the Gare Montparnasse, shopping and many food establishments.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to rest after a long flight thanks to the early bird check in option. The location was quiet but close enough to the main attractions. Stunning view of the Eiffel Tour from the Skybar!
Stayed 8 nights in Sep 2023
Response from Christoph Merz on 10 Oct 2023
Dear Carla,Thank you for choosing and reviewing the Pullman Paris Montparnasse hotel. We are happy to hear you appreciated our central location and the view from the Skybar. Thank you very much for your feedback, which is most valuable to us. It is our hope we can welcome you again in the future. Sincerely yours, Christoph Merz, Assistant hotel Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and quiet. Taxis line up in front for easy transportation.
Stayed 4 nights in Oct 2023
Response from Christoph Merz on 17 Oct 2023
Dear Madam,Thank you for taking the time to review the Pullman Paris Montparnasse. We are pleased that you appreciated the convenience of our hotel's location and the ease of transportation.We look forward to welcoming you back soon.Christoph Merz,Hotel Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is lovely and is historically significant. The rooms are beautiful and the beds are comfortable. The restaurant is excellent and the staff is very knowledgeable, helpful and accommodating. I highly recommend staying there and will stay there again if I have the opportunity.
Stayed 2 nights in Sep 2023
Response from Christoph Merz on 17 Oct 2023
Dear Rebecca,Thank you for your kind words and for taking the time to write a review of the Pullman Paris Montparnasse. We are delighted that you enjoyed your stay with us and that you found the restaurant excellent. At Pullman Paris Montparnasse, we strive to provide our guests with a memorable experience, and we're glad you did. We also pride ourselves on having a knowledgeable, helpful and accommodating staff, and we are delighted to hear that you experienced this. We are delighted that you recommend staying with us and look forward to welcoming you back in the future.Christoph Merz,Hotel Manager

8/10 Good

Tian

Stayed 1 night in Sep 2023

6/10 Okay

Grazyna, Glen Ellyn

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading information, one person tells us we can have late checkout, next person says NO. We had previous reservations with Gate1 at this hotel but so he checked us out and left us without access to room without telling us. Next person says oh he didn’t give you new key? So she gave us a new key but I had to prove it was me lol. Searched for passport picture because I had no ID on me, everything in the room. I was very sick for 2 days and they would not let my husband take breakfast to me (breakfasts were paid thru Gate one) so I didn’t eat. Just bad customer service and no I wouldn’t stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Trisha

Stayed 4 nights in Sep 2023

10/10 Excellent

Von

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for Paris. I would stay here again. Great service from the front desk, everyone who worked at the cafe and restaurants, laundry and housekeeping. Everyone was welcoming and helped answer our questions! Val at the Coutume cafe was esp nice! Large rooms with beautiful views of the city. I wasn’t a fan of the curtain used for the bathroom door though. The Gare Montparnasse is close by for the metro or you could easily get Uber or cab here. The Food Societe is next door for a quick bite to eat. It’s not central to the city, but still not far away from much.
Stayed 5 nights in Sep 2023

10/10 Excellent

Rosalind

Travelled with family
I have stayed at this hotel before. The same large rooms, the service is great. As a matter of fact I had the same room, I stayed in 8 years ago. Wonderful stay.
Stayed 3 nights in Sep 2023

2/10 Terrible

Kerrian

Liked: Staff & service
The smell in the room and bathroom was unbearable.the ac don’t work .. please don’t waste your money and stay here ur going to regret it . I wish I could give 0 star . The sky bar is a waste very expensive for no reason the place smell like a dumpster and this is the truth . They didn’t clean our room we have to call and beg to get some wash cloth .. y’all need to refund me my money
Stayed 4 nights in Sep 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and service . About 15-20 minutes from airport and major attractions such as Eiffel Tower,louvre museum, and orly airport. Room had great view and breakfast wàs plentiful for the price. Definitely recommend staying. Again it is off a little from main attractions but not too bad and also there are taxis and Ubers lined up outside the hotel all day and night so makes it easier for transportation needs . Also a train station walking distance
Stayed 1 night in Sep 2023

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
4 star hotel with 2.5 star service
Nicer "western" style hotel. Customer service performance and attitude lacking. Generally adequate air conditioning (we were there during a hot spell and AC is not common in Paris) but we had trouble with the AC stopping. Requested it be fixed, but it was not done. So asked to move rooms, which they did but they were not friendly about it.
Stayed 3 nights in Sep 2023
Response from Christoph Merz - Hotel Manager on 18 Sept 2023
Thank you for your feedback following your stay with us, at the Pullman Paris Montparnasse. Your feedback about our style and AC system are appreciated, but I am sincerely sorry about the issue you describe regarding the technical issue that led you to move rooms. The attitude you describe does not reflect the quality of service we aim to provide and the service we offer our most valued guests. We hope that you will give us the opportunity to welcome you again, and offer you the real Pullman Paris Montparnasse experience.I remain at your entire disposal. Kind regards,

6/10 Okay

Lorna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location for train station, otherwise average
sterile and clinical feel to it , the check in /check out area is pretty poor feel like you are checking in at an airport not a hotel , did not get any hotel information given at check in Rooms are a good size but lack the comfort I would expect from a Pullman, bed very firm, pillows weird
Stayed 1 night in Aug 2023
Response from Christoph Merz - Hotel Manager on 13 Sept 2023
Dear Lorna, Thank you for sharing your feedback about your stay at the Pullman Paris Montparnasse. We are delighted to read that you enjoyed the convenient location of the hotel. We understand that the hotel's unique blend of architecture, urban planning, interiors, design and art may not appeal to everyone. Please do not hesitate to come back to us to let us know your preferences for a future stay at the Pullman Paris Montparnasse. We look forward to earning your trust again in the future.

10/10 Excellent

Hayley

Stayed 1 night in Sep 2023
Response from Christoph Merz - Hotel Manager on 14 Sept 2023
Quel plaisir de constater votre satisfaction Hayley ! Vous mettez en lumière toutes les équipes de l'hôtel, qui espèrent vous revoir pour un futur séjour au Pullman Paris Montparnasse. Bien à vous,

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Christoph Merz - Hotel Manager on 14 Sept 2023
Merci beaucoup stephane d'avoir pris le temps de partager votre expérience on ne peut plus positive. Il nous tarde de vous revoir ici, au Pullman Paris Montpanrnasse.Cordialement,

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent service, but nagging problem.
This stay was so unusual. The staff here is excellent and make every effort to assist. However, we had an ongoing issue with the toilet in our room, and amidst twice daily promises to repair it, by day 3 we needed to be asked to another room. I blame myself for letting it go that long. But they are at fault as well for promising that it was repaired when quite obviously it was not.
Stayed 3 nights in Aug 2023

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a Montparnasse stay
Very good level of accommodation for this category of hotel. Only bad note was the room service selection, quite limited in late hours of day; it is problematic for late arrival travelers. Could be improved there.
Stayed 1 night in Aug 2023
Response from Christoph Merz - Hotel Manager on 14 Sept 2023
Dear Olivier, Thank you for your constructive and positive feedback ! Our chefs are preparing the new menu, and we shared with them your feedback. Kind regards,