Panoramic Room, 1 King Bed, Sea View | Balcony view

Reviews of Bella Villa Metro

3 out of 5
Bella Villa Metro
38/15 Moo 5, Pattaya-Naklua Rd, Naklua, Banglamung, Pattaya, Chonburi

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 217 reviews" "
Rating 8 - Good. 111 out of 217 reviews" "
Rating 6 - Okay. 43 out of 217 reviews" "
Rating 4 - Poor. 13 out of 217 reviews" "
Rating 2 - Terrible. 7 out of 217 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

JEAN M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great views of Pattaya without the noise
We arrived in the afternoon at the hotel and we were amazed how friendly the staff were and even more with the ice cold drink and refreshing cold towel on a very hot day in Thailand. The room itself was almost perfect , just needed a paint here and there. The shower was hot so no complaints in the morning .views are stunning from the sea view balconies and perfect for some quiet time . Free shuttle to theend of the road, then hop on a tuk tuk .great stay happy to leave good feed back .
Stayed 7 nights in Dec 2019
Response from Aom on 7 Jan 2020
Dear Jean, Thank you for stay with us and taking the time to write a review about your stay with us. We are glad that you enjoyed your visit to Pattaya. We hope to welcome you again on your next visit to Pattaya. Best regards, Srisuda M.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
Fantastic stay the north end of Pattaya is the new happening place .
Stayed 7 nights in Nov 2019
Response from Aom on 22 Nov 2019
Dear Peter, First of all, we would like to thank you for taking the time to write a review about your stay with us and We are disappointed on learning that you have not enjoyed your stay. I will make sure that your comments will reach the management. We hope to welcome you again on your next visit to Pattaya. Best regards, Srisuda M.

8/10 Good

Warren, Sydney, au

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel for 16 nights at a superior seaview room (511). My overall experience could be rated at 8/10 The hotel has a problem with staff shortages for the cleaning of rooms each day which does not allow enough time for the remaining staff member to fully clean the room each day. (time restraints) The wifi in my room only worked 20% of the time and I had to mostly go to the lobby to get adequate reception. The breakfast was good and there was plenty of various choices of food available some of which changed every couple of days. The staff are all very helpful and I would certainly return there again.This was my fourth stay at this hotel.
Stayed 16 nights in Feb 2019
Response from Biw on 26 Feb 2019
Dear Warren, First of all, we would like to thank you for taking the time to write a review about your stay with us. We are glad that you enjoyed your visit to Pattaya. I will make sure that your good words would reach to our team to motivate them more on giving good customer service. We hope to welcome you again on your next visit to Pattaya Best regards, Sadanan M.

10/10 Excellent

Lindon John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Aom on 23 Dec 2018
Dear Mr.John, Greetings from Bella Villa Metro ! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We hope to welcome you again on your next visit to Pattaya. Best Regards, Srisuda Masu

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for price
I was very happy with my stay. The room was big with large fridge, sink and micro wave and safe. Staff were excellent. Buffet breakfast, which was served at Best Bella next door was excellent. Shuttle service to Dolphin Roundabout was also very good.Shower wos over bath, but plenty of hot water. The only negative was wardrobe space very limited. Only big enough for one. No umbrella's round pool.
Stayed 16 nights in Nov 2018
Response from Aom on 4 Dec 2018
Dear Mrs.Sandra, Greetings from Bella Villa Metro! Thank you for writing a review regarding your previous stay in Bella Villa Metro hotel. We are glad that you enjoyed your stay in our hotel and find our staff helpful. I will make sure that your good words would reach them to motivate them on giving good customers service. We are looking forward to welcome you again on your next visit to Pattaya. Best Regards, Srisuda M.

8/10 Good

Sir, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is ok. nice swimming pool. good breakfast. but WIFI Useless.
Stayed 1 night in Nov 2018
Response from aom on 7 Nov 2018
Dear Sir, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you again for next visit in Pattaya, Best Regards, Aom

8/10 Good

Bo Møller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Aom on 12 Oct 2018
Dear Sir, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you for next visit in Pattaya. Best Regards, Srisuda M.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good !
good!
Stayed 3 nights in Feb 2018
Response from Russel Austria on 17 Apr 2018
Dear Paul, Thank you for spending your time for giving as 5 out of 5 ratings. We are glad that you had your wonderful vacation whilst in Bella Villa Metro. We are looking forward to welcome you back anytime soon. Sincerely, Russel Riley Austria

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Room comfort
The Wi-Fi did not work and the baby it was real real hard uncomfortable
Stayed 27 nights in Jan 2018

10/10 Excellent

steve, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t say enough..........
Great stay here,all staff very lovely & helpful great location too
Stayed 14 nights in Jan 2018
Response from aom on 7 Nov 2018
Dear Steve, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you again for next visit in Pattaya, Best Regards, Aom

8/10 Good

Mr R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
I had a good stay, found the staff very attentive, hotel is quiet, would come back again.
Stayed 10 nights in Dec 2017
Dear Mr. R J, Thank you for the wonderful review, and we are glad that you enjoyed your stay and the service provided by our team. We are looking forward to welcome you again on your next visit to Pattaya. Best Regards, Russel Riley Austria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017

6/10 Okay

NGET LIN

Liked: Room comfort
a bit inconvenient though there is shuttle service
Overall, it was alright. Air conditioning was ineffective !
Stayed 3 nights in Aug 2017

8/10 Good

David J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A HOME FROM HOME
I HADVERY NICE ROOM ON HIGHER FLOOR VERY BIG ROOM WITH KITCHEN NICE BATHROOM SHOWER AND BATH. BIG BALCONY WITH SEA WIEW. A VERY LARGE ROOM WITH TV BIG DOUBLE BED LOAD FURNITURE. ALSO HAD BIG FRIDGE AND MICROWAVE. . ALL UTENSIL FOR COOKING AND 2 HOBS. I HAD 3 CLEANERS TO CLEAN EVERY DAY. ALL STAFF VERY HELPFUL. SO HAD NICE STAY. BREAKFAST IN HOTEL NEXT DOOR OK COULD DO WITH UP GRADE. THANK FOR GREAT STAY.

10/10 Excellent

Robert, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good position
Friendly staff nice place to stay. Clean and close to shops and small cafes
Response from aom on 5 Nov 2018
Dear Robert, Greetings from Bella Villa Metro! Thank you for taking the time to write a review about your previous stay in our hotel. We are glad that you had enjoyed your vacation whilst stay in our hotel. Thank you for giving us almost perfect score. We are looking forward to welcome you again for next visit in Pattaya, Best Regards, Aom

10/10 Excellent

ROLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap.
Great breakfasts, really great! Quite near to the beautiful beach - the beginning of Wongamat is around 10 minutes walk. Rooms are rather comfortable but very very dirty! The first day I was promised to get a proper cleaning but a cleaning lady is very lasy and nobody cares! For two weeks we had a used condom wrap under the bed and someones hairs behind the couch, reception stuff couldn't solve the problem. Actually you can buy the accessories and clean the bathroom and kitchennette yourself, because all the other things about the hotel are good. I feel it is an old additional building to former Best Western and the owners don't go to repare it or maintain properly )

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Never a 3 star hotel.
Did not like anything about the hotel.if customers are paying the higher price for there sea vew room.be aware there is no mention that vew is of the sea but you are all so facing another larger hotel back yard where there are severe genoraters going all day and night hurendess noise said free toiletries to I little soap 2 shower cap.
looking from room 503 sea vew
free toiletrie

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at hotel was great 10 out of 10 , from desk staff to make room ladies and drivers all very good will book again!

10/10 Excellent

Philip from UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach,staff were very help
Staff were very helpful and nothing was too much trouble for them. Having the shuttle service was great and very efficient. Room was cleaned daily and was very adequate for the price paided, will definitely return on my next visit to Pattaya

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel.
Very good hotel,services excellent,staff good,location good,just Wi-Fi need make good signal.average I can rate hotel ⭐️⭐️⭐️ Perfect.
Response from General Manager on 30 Jan 2017
Dear Samer, Thank you for writing a review about your stay in our hotel. We are glad that you had enjoy your vacation. We hope to welcome you again on your next visit to Pattaya

8/10 Good

Ian, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, good value
My First stay at the Best Bella and I found it very good value. Room was clean and a good size, it was cleaned well by housekeeping every day. Found the bed very comfortable. Wi Fi worked great but not many plug sockets handy though if you need power. Great view from Balcony 6th floor though you hear extractors from hotel next door. Pool is small but clean and nice area to sit and relax. The walk to the main road is 5-10 minutes but the excellent shuttle was never more than a few minutes wait and the drivers all cheery as you would expect. I found the rest of the staff attended to things very quickly when needed. The engineer came to fix my safe and was there in less than 5 mins, the same when I requested some room supplies from housekeeping and room service. The closest beach is a couple of minutes away down steps this is the quieter beach. The main beach is 15mins on foot or a couple of minutes on Baht Bus from the roundabout, very busy but always places to sit. Try the Cinema in central festival and upgrade to the loungers with drinks or go first class. I have been to Pattaya many times and this is a good value hotel, it is not luxury but was great for what I needed and I would stay here again.
view at night

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Value for money
Stayed in all the Bella villa group over the years, always a good service

8/10 Good

David

Liked: Property conditions & facilities, room comfort
Great boutique hotel for the price
Loved the cute beautiful little pool room service was quick and tasty ok price to, breakfast is alittle expensive for Thailand but very good and worth the $10

10/10 Excellent

DONALD, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, free shuttle to main road, call box at main road for shuttle service. Clean rooms, quiet surroundings. Great views of North Pattaya Beach.

6/10 Okay

Mark, good value but need to change the beds very uncumfatable food poor

Disliked: Staff & service, room comfort
ok for the money
was good value but bed uncomfatable food poor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Affordable Hotel
I stayed at this hotel for 12 nights on the 4th Floor.I had a superior ocean view room. The room was 32sq metres which was of ample size for me although there are other rooms available that are larger. The room had all the advertised items and the room was cleaned daily. The view of pattaya bay was very nice and they have a fixed daily schedule for the hotel bus to take you are to the maain corner (Dolphin corner) which is about a 6 minute walk and is most convenient to bars and supermarkets and the bart buses run in all directions including Beach road which can take you as far as walking street if you desire to view. The hotel shares it's services with the hotel next door (Best Bella) which is owned by the same company and you can see the staff sharing duties in both hotels in their orange top uniforms.Breakfast is served in the hotel next door each morning from 6am to 10am.The buffet is great with so many differant dishes available both western and asian. The staff are so nice and friendly and it is a pleasure to stay in the hotel which I plan to do in a few months time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
concierge desks english language knowladge was bad
except one pluppino employee all other concierge desk employees english language knowladge was poor

8/10 Good

Thomas, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.... excellent staff.. ...
It only lost marks for being a bit dated. But it is exactly how they describe. Dining is in the hotel next door, but wasn't a problem. Rooms are cleaned everyday with fresh bed sheets. Room was big and clean, superior double with sea view. Air con good. Tv good. Wifi was a bit slow. Staff were excellent and very helpful. And free shuttle up and down the road at anytime.... was nice and quiet to for a good sleep...

8/10 Good

KUEN LIN

Liked: Cleanliness, property conditions & facilities
The location of the hotel is far from the walking street and near the beach.So it's quiet at night though sometimes you may hear of others' vague talking.Wifi is ok.On the first day,the cleaner forgot to provide the towel. But it was soon resolved as we asked for it.

10/10 Excellent

wilfredo c.

Liked: Cleanliness, staff & service, room comfort
Great place to stay!
Very comfortable and close to shopping malls and restaurants. Rooms are kept clean , spacious and well equipped. Good value for your money.

8/10 Good

Reza, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel.
I had a lovely time to stay in Bella Villa Metro.

8/10 Good

Reza, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel .
I had a lovely time during stay in this hotel.

8/10 Good

Reza, Sydney , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
. friendly staff
I have enjoyed and had a great time .

6/10 Okay

alan, Bristol england

Liked: Staff & service
nice hotel close to the beach
we extended our stay here because of the beach being close ,the free bus to the dolphin roundabout , the comfortable bed , the helpful staff, and the sea view

10/10 Excellent

Barry, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in North pattaya
Brilliant hotel loved it will definitely be back . Friendly staff nice pool and would recommend it to everyone, families, couples and people holidaying on there own

6/10 Okay

J, Bangkok

Liked: Cleanliness, room comfort
Fine, all fine
This is far from luxurious but it is nicely away from the filth of Walking Street. There are some gogo bars nearby, but also good restaurants. It's a short walk to the beach, and a short walk to main street. Nothing about this place is fancy, but it's clean and comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat visitor
Great view and staff always friendly. The only issue was the bed- really hard and work up with a sore back. Breakfast OK, no bacon though. The position is good- easy to get to other places.

8/10 Good

Dan, Orangeville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March Break 2015
Fabulous service and very clever hotel design.

4/10 Poor

Anil, London

Disliked: Staff & service
Disappointing
Badly let down by very poor wi fi service and auto wake-up call service. I reserved at the hotel on the basis that free wi fi was provided. On account of hardly any internet connection I failed to conduct my business. On the day I checked in two light bulbs needed replacing and the plug in the sink had jammed.

8/10 Good

ian, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Facilities: Unpretentious; Value: Economical; Service: Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

Rhinopete

Liked: Cleanliness, staff & service, room comfort
short stay
Bed is very comfortable and room is quiet. A bit too far away from everything but managable. I used the free tuk tuk to get to the main intersection then a 10 THB tuk tuk to any where. Staff were great as I stayed in room till after cleaners had finished but the reception staff sent clean towels and drinking water to room Without any bother.

8/10 Good

joseph, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xxx
Had a great stay at hotel, very nice room, maid service every day, the choice of food was very good,had a tuk tuk which was very handy. Pleasant staff. Thanks.

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

au traveler., Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
run down but cheap enough.
this hotel is about an 800 meter walk to the main road where you can get a bus or taxi to pattaya. the hotel is run down with old furniture having paint peeling off it. if the price was not cheap it would be a discrace. take note of the condition of the front reception dest....its not a good first impression. but even at its current price there are better hotels around and better locations. the sea view room I stayed at had a view of pattaya bay and the iconic sign was distant but visible. I would rate the "sea view" here as a 6/10. .

6/10 Okay

Mario, NZ

Liked: Room comfort
Good Location
Good location, easy transport and other amenities.

8/10 Good

gautam, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach & shopping area
Very conveniently located. Has very good facilities. Has early check-in facility. Provide shuttle service to the main road (Dolphin square).

8/10 Good

Aneesh, Kochi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Enjoyed the stay. May be will think over to visit again.

10/10 Excellent

Merdio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort