Terrace/patio

Reviews of Courtyard by Marriott Pleasanton

3 out of 5
Courtyard by Marriott Pleasanton
5059 Hopyard Rd, Pleasanton, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nabaz

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s been years since I’ve stayed back here at Courtyard Pleasanton. I’m glad I chose this place for my one night stay - staff are still friendly, the hotel itself and the room was clean and quiet. Decent rates considering location.
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check in service, room was clean and comfortable. A very easy drive from downtown Pleasanton.
Stayed 1 night in Feb 2024

10/10 Excellent

Govinda

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We loved the ambiance in the lobby and clean rooms. Very friendly staff. But the outside of the hotel building itself is old, dirty and an ugly color and needs a painting.
Stayed 1 night in Jan 2024

10/10 Excellent

harmony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Checkin was easy. Room was clean. Bed was comfortable. Bathroom was clean. Convenient location. The bistro was a little pricey but convenient. Checkout was easy. All in all a good place to stay and price was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dongdong

Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the room to be excellent. Clean and well furnished. Front desk staff were very good and very helpful. It was a quiet location and a quick trip to Stanford hospital. Did not try the Bistro for breakfast or night activities but it looked like a reasonable priced inhouse breakfast otherwise walk three blocks to Denny's. The fireplace in the lobby was a quiet place to find a peaceful retreat. Parking was great and free. Weekday prices were a reasonable as you can get. Would definitely stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Allison, San Ramon

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Darwin

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Colin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the filthiest Marriott I’ve ever stayed in. Staff were nice but I experienced several issues, and had to get housekeeping to my room to clean a disgusting bathroom “already cleaned.” I’m not impressed by this property in the slightest. I do not recommend this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Phillip D, Pleasanton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and courteous. They respond to questions quickly.
Stayed 2 nights in Nov 2023

8/10 Good

Kohei, Torrance

Stayed 2 nights in Nov 2023

10/10 Excellent

Sera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inez at reception was exceptionally helpful. -Didn't like Starbucks taking over breakfast. This was not a smooth transition for them. We were surprised at the prices even though we paid for breakfast upfront. Thankfully, thankfully, Inez reported the problem (w/o our expecting it) and we were refunded the money. Be prepared to pay $7 for a bottle of OJ. Please take back the concession. Everyone we saw in front of us (mostly seniors like us) skipped eating there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was recently redone and was very clean. Very roomy and the bed was very comfortable
Stayed 1 night in Nov 2023

8/10 Good

Rich

Travelled with family
Liked: Staff & service, property conditions & facilities
The property works. Location and price were what we were looking for
Stayed 1 night in Nov 2023

2/10 Terrible

Peggy R

Stayed 2 nights in Nov 2023

10/10 Excellent

WILLIAM, MCKINLEYVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very clean and updated
Stayed 2 nights in Nov 2023

10/10 Excellent

Marissa

Stayed 1 night in Nov 2023

4/10 Poor

Paula

Disliked: Cleanliness
The bathroom was not clean. Found the shower dirty with old Bobbie pins on the shampoo rack. Also was not notified at time of booking that there was a $7.50 per night charge for parking. Are they kidding? It’s just a parking lot shared with other businesses with no extra security. Couldn’t believe it and their justification was that the Four Seasons next to them charges as well. We won’t be staying there again for sure.
Stayed 3 nights in Oct 2023

10/10 Excellent

annah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent and quiet. Don’t like that of paying parking . After already for the hotel that is on the high side in price
Stayed 3 nights in Oct 2023

10/10 Excellent

steven

Stayed 1 night in Oct 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Stayed 4 nights in Sep 2023

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
great stay
great place to stay quiet & close to everything very comfortable beds
Stayed 2 nights in Sep 2023

10/10 Excellent

nanette

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed her because it was close to wedding venue & had decent reviews. Good price, easy check in, recently remodeled, bar & grill kind of food options. Not a real restaurant, but tasty. Overall a good experience
Stayed 1 night in Oct 2023

8/10 Good

Melissa, Windcrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious; however, it was not the room I paid for. It was very clean and comfortable. There were many handrails installed in the bathroom and in good placement.
Stayed 5 nights in Sep 2023

10/10 Excellent

Renata

Stayed 1 night in Sep 2023

8/10 Good

Cheng Sin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
the hotel and its surrounding are nice. My room is clean and the space is good. My reservation included free breakfast which is ok but not great. The only complaint is the hotel charge $10 for parking on their lot which is an exception to other hotels ( such as : Holiday Inn, Hampton Inn ....etc ).
Stayed 1 night in Sep 2023

10/10 Excellent

Fredrick

Stayed 1 night in Sep 2023

10/10 Excellent

DORIE

Stayed 1 night in Sep 2023

2/10 Terrible

Frank

Stayed 1 night in Sep 2023

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I liked Marriott but was disappointed here.
The Courtyard was fine. What annoyed me was being surprised by the pointless fees. First, they charged for parking, which I can understand if we were downtown in a big city. But this was normal parking around the outside of the hotel--like every other hotel in the area that don't charge. And for the change they didn't provide any added security. Second, they wanted to charge for their overpriced breakfast. Also, because I reserved the room through Hotels.com, Marriott had a hard time linking the stay with my Marriott rewards account number. All-in-all, I like Marriotts and this one was okay, but I won't stay at that one again. There are too many options in the area.
Stayed 2 nights in Sep 2023

6/10 Okay

John

Stayed 1 night in Sep 2023

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We had to ask for more soap, coffee for 2 people instead of 1. Outlet did not work in bathroom to use hair dryer. No breakfast included, but had a $$ bistro/Starbucks. For the price, breakfast should have been included.
Stayed 3 nights in Sep 2023

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Andres

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Sachiko

Stayed 1 night in Aug 2023

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms were small. No glasses in room. Single sink in bathroom and toilet, closet and sink made it very hard for 2 people to use facilities. Glitch in the safety lock kept us out of our room until well after midnight.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Lynn

Stayed 2 nights in Aug 2023

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Leann

Stayed 2 nights in Jul 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023